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Overview of Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Photo gallery

Featured Image
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 out of 5
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPlaya Las Gaviotas9 min drive
    AirportCayo Santa Maria (SNU-Santa Clara)14 min drive
    Popular LocationCamilo Cienfuegos National Museum73 min drive
    Popular LocationCaibarien Beach74 min drive

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  • Junior Suite (Sanctuary)

    Room amenities

    • 440 sq ft
    • Sleeps 2
    • 1 Double Bed
    More details

About this area

Cayo Santa Maria

Located in Cayo Santa Maria, Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive is on the beach. Local points of interest include Playa Las Gaviotas. Take an opportunity to explore the area for water adventures such as snorkeling.
Popular Location

What's nearby

  • Playa Las Gaviotas - 9 min drive
  • Camilo Cienfuegos National Museum - 73 min drive
  • Caibarien Beach - 74 min drive

Restaurants

  • FLAVORS — 1 min walk
  • MEXICANA CANTINA — 1 min walk
  • Yangtse — 10 min walk
  • Criollo — 11 min walk
  • La Goleta — 11 min walk
View in a map

About this property

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Adults-only beach property
Spend the day playing on the beach then return to dine at one of Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive's 5 restaurants. All 378 rooms offer minibars, coffee makers, and TVs with satellite channels. Other amenities available to guests include hair dryers, safes, and phones.
Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers 378 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the property include outdoor tennis courts, an outdoor pool, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transportation

  • Free self parking on site
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 5 restaurants and 1 coffee shop/café
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 2 outdoor tennis courts
  • Beach volleyball
  • Boating
  • Health club
  • Kayaking
  • Outdoor pool
  • Pedal boating
  • Pilates classes
  • Sail boating
  • Shopping
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Outdoors

  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Sanctuary Grand Memories Santa Maria Adults All Inclusive
Sanctuary Grand Memories Santa Maria Adults All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive and receive a full refund?
Yes, Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive have a pool?
Yes, this property has an outdoor pool.
Is Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?
Check-in is from 4:00 PM - anytime.
What time is check-out at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?
Yes, the property is all-inclusive.
Where is Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive located?
Nestled on the beach, this Cayo Santa Maria property is 3.8 mi (6.2 km) from Playa Las Gaviotas.
3.3
Rating 5 - Excellent. 6 out of 47 reviews
5 - Excellent 13%
Rating 4 - Good. 15 out of 47 reviews
4 - Good 32%
Rating 3 - Okay. 16 out of 47 reviews
3 - Okay 34%
Rating 2 - Poor. 5 out of 47 reviews
2 - Poor 11%
Rating 1 - Terrible. 5 out of 47 reviews
1 - Terrible 11%

3.2/5

Cleanliness

3.4/5

Staff & service

3.2/5

Amenities

3.2/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

3/5 Okay

Travelled with group
Sad face IconDisliked: Amenities, property conditions & facilities
The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Stayed 2 nights in Oct 2019

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
Stayed 11 nights in Aug 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool as the view at the balcony. Very impressive
Stayed 1 night in Aug 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Stayed 3 nights in Jul 2019

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