Hard Rock Hotel & Casino Punta Cana All Inclusive

Photo gallery for Hard Rock Hotel & Casino Punta Cana All Inclusive

Primary image
On the beach, white sand, sun loungers, scuba diving
On the beach, white sand, sun loungers, scuba diving
On the beach, white sand, sun loungers, scuba diving
Water park

Overview of Hard Rock Hotel & Casino Punta Cana All Inclusive

VIP Access

Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000

Explore the area

  • Popular LocationPunta Blanca Golf Course8 min drive
  • Popular LocationCana Bay Golf Club11 min drive
  • Popular LocationArena Gorda Beach11 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)25 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Punta Cana

Located in Punta Cana, Hard Rock Hotel & Casino Punta Cana All Inclusive is near the airport and on the beach. Cana Bay Golf Club and Cocotal Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Traveling with kids? Consider Downtown Punta Cana and Manati Park Bavaro.

What's nearby

  • Punta Blanca Golf Course - 8 min drive
  • Cana Bay Golf Club - 11 min drive
  • Arena Gorda Beach - 11 min drive
  • White Sands Golf Course - 12 min drive
  • Iberostar Golf Course - 13 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

About this property

Hard Rock Hotel & Casino Punta Cana All Inclusive

Upscale property on the beach, with 13 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Hard Rock Hotel & Casino Punta Cana All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Bicycling
Climbing wall
Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages spoken

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 4 poolside bars and 20 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Simon Mansion
  • Cafetto
  • Ciao
  • Ipanema
  • Isla

Things to do

  • 18 holes of golf
  • 13 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness center
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Spa tub
  • Volleyball
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Casino
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Private outdoor spa tub
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 120

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

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Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 665 out of 1448 reviews
5 - Excellent 46%
Rating 4 - Good. 295 out of 1448 reviews
4 - Good 20%
Rating 3 - Okay. 214 out of 1448 reviews
3 - Okay 15%
Rating 2 - Poor. 117 out of 1448 reviews
2 - Poor 8%
Rating 1 - Terrible. 157 out of 1448 reviews
1 - Terrible 11%

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Property is very large and hard to navigate by walking. Lines at times were extremely long for food/drinks.
Stayed 6 nights in Jun 2022

2/5 Poor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The installation of the Hotel were great and clean, the rooms were very nice But the services in the restaurants and the food variety was very bad, It’s really big property, if you enjoy walking. You have to be patient, as you have to wait in line for shuttles sometimes 20 to 30 minutes to get around the resort, they close the pool bar at 6pm, but sometimes you go to get a drink 20 to 30 minutes before 6pm, and the bar is closed, they don't make reservation in the restaurants, so when you go to have dinner you have to wait 45 to 50 minutes to get sit down, the only restaurant you make reservation is the Japanese, but they don't give you menu and the food is horrible, I was looking for a mojito drink and a gin and tonic and I couldn't find it anywhere, and I can go on and on. For the money we paid to stay at this place, it was a complete disappointment. Do yourself a favor skip over this place. Save yourself the money and disappointment.
Stayed 2 nights in Jun 2022

1/5 Terrible

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property and rooms are very nice, it is huge and requires long walks to the pools, beach, and main lobbies/restaurants but they have golf cars/trains for transportation. Food is decent, most of the staff is very friendly except the cooks, employees serving the food.
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Bad experience
Stayed 7 nights in Jun 2022

2/5 Poor

Travelled with family and small children
Disliked: Staff & service
After 3 days vacation with my 3 kids they called me at 800 am to tell me I need to check out because they have the hotel full and they need my room. Couldn’t eat breakfast with my kids or nothing else. They need better customer service.
Stayed 2 nights in Jun 2022