Punta Sam Vacation Packages

Our anniversary celebration at Kanan Tulum was absolutely magical! The staff went way beyond to make it special, with lovely surprises in our beautifully designed room and an unforgettable dinner at the treetop Nest, surrounded by breathtaking views. The food was excellent, and the team was incredibly kind, attentive, and accommodating, taking the time to understand our preferences and personalize our dining experience. The unique treetop nests for relaxing and dining make this hotel truly one of a kind. Exceptional hospitality, beautiful surroundings, and wonderful memories. Thank you, Kanan, for making our stay so memorable!

Food is at a low level, all inclusive but for some reason beer in the restaurant is paid for...

Unfortunately, this was one of the worst hotel experiences my wife and I have ever had. Given the property’s four-star rating, we expected a comfortable stay with basic amenities functioning properly. That was far from our experience. The room struggled to stay cool despite the air conditioning running, and multiple power outages throughout the night made the heat even worse. There were also numerous insects and mosquitoes in the room. When we expressed our concerns, staff assured us the insects were harmless. However, I woke up with over 150 bites on my legs alone, not including the bites my wife experienced. Additionally, the shower repeatedly backed up, raising concerns about the property’s overall maintenance. The dining experience was equally disappointing. Food quality was average at best, especially considering the prices were comparable to those in north east, USA. Breakfast portions were surprisingly small, including a serving of fruit consisting of just three pieces, each roughly the size of a quarter. I understand that occasional maintenance issues can happen at any hotel, but the combination of poor cooling, repeated power outages, insects, plumbing problems, and underwhelming dining made this stay particularly frustrating. Based on our experience, the hotel fell significantly short of what we would expect from a four-star property. We left feeling disappointed with both the accommodations and the value for money. We would never return or recommend this property