Customer service was exceptional and the food was absolutely incredible. Best cocktails I’ve ever had as well. They make all their own ingredients on the property. Can’t say enough good things about the staff, dining, and rooms. Beach is a little seaweed-y, but they rake it frequently (they do all they can to make it better) and it’s far less than other areas I’ve been down there. Resort is extremely quiet. We brought our one year old and they were very kind and accommodating.

Fairmont Mayakoba is the ultimate beach destination on the Riviera Maya! Its serene beaches, beautiful new hotel rooms, which blend in with nature, an abundance of dining choices and activities, and finally an outstanding service throughout the whole resort, make us return year after year.

Omni Villa we comfortable and spacious. Good for large families or 3 couples. Pools were clean and service was excellent. We loved Cancun and plan to return.

Most everything was nice. Clean and new property. The property was too close to the shore, the shore wasn’t so clean. Lots of food options, but I missed home food. Staff was nice and accommodating. They were extremely busy the week we were there, they were late for room service in multiple occasions.

Second time at the Omni and I was pleasantly surprised with some of the upgrades. Rooms are clean & spacious. The best part was the beach! Absolutely one of the best beaches on the strip. It was like jumping into a shallow pool! Gorgeous. Special shout out to Sebastian at the front desk who was extremely helpful during our early check in! Food was ok , but everything else’s made up for it! Super close to La Rosa Negra, Tora, and Taboo. We will be back! 😊