West Coast of Isla Mujeres Tours and Activities

This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.

Un lugar maravilloso, tranquilo , las personas amables , especialmente las del bar , me encantó

When i booked my package I had paid $130 extra for for an all inclusive (front ocean room) I checked in and they offered me to pay extra for "all inclusive" front ocean room" i ended up paying the extra charge of $350 for my 3night stay because they made me think my room was not front ocean. Than they explained i would benefit from room service at no cost. My experience was worse than not been inclusive because each time i tried calling for room service no one would answer.. and the one day they did answer they tried to charge me for my food around $140 and the service was 1hour delayed made me late for my booked activities so didn't have enough time to eat at all.. i asked for extra towels they said they would take them to my room and they never did, So worst experience ever in top of me paying extra money. I will never recommend this place to anyone.