I had a bad experienxe with the owner. I was calling to ask if I could reach earlier to store my luggage earlier, she then raised her voice at me and asked when and told me that I need to pay $5 per hour. That is surely not the way to treat the customer who is paying for your amenities and ricebowl.
When my friend and I checked out, the owner does not provide luggage storage services and told us to leave the luggage out in the hallway for free to store in our room for $5 per hour. In the end, my luggage got stolen and we encountered a big problem and notified the owner.
But she just doesn't give any damn and don't even bother to check CCTV footage for us to identify the thief. The lack of accountability from the owner is appaling. We paid for your service, yet to have such irresponsible owner is something I do not expect. For people who needs a place to store your baggage after your stay, please avoid this place. It is super unsafe with lots of theft. Especially with irresponsible owner, just avoid staying here.