Hilton Toronto

When arriving and checking in, we were given a room on the 21 st. Floor. When leaving the elevator loud noise of construction, jack hammers and heavy banging. After being given an opportunity to stay in the lower floor, we checked that out and the same intensity of banging and loudness was occurring. Most people were sitting in the lobby where you could not hear the construction. Apparently the construction was going on from nine to 5 o’clock during the day. I did not sign up for this when I made my reservation in advance and asked for my money back and left. And found a quiet room at the Sheriton. I am really put off with not being told that the hotel was being renovated. We are not cattle or shape. I should have been told at the time of reservation.

Staff has horrible attitude. Checked in at 5 and was told our room wasn’t ready even though check in was at 5. Was told we would have to wait in the lobby and they didn’t have a timeframe of when it would be ready. Got upset and told him that was not acceptable then they magically had a room available. Got up to our sweet we booked and the bedsheets had not been changed from the last guest there was a girls eyelash extensions in the bed hair brown and black marks in the sheets. Got up to our suite we booked and the bedsheets had not been changed from the last guest there was a girls eyelash extensions in the bed hair brown and black marks in the sheets. Had to call three times before anyone came and finally when someone came from housekeeping they told us that they were changed and made a stink about having to change them again.