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The Westin Harbour Castle, Toronto

Photo gallery for The Westin Harbour Castle, Toronto

Featured Image
Indoor pool
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace

Overview of The Westin Harbour Castle, Toronto

The Westin Harbour Castle, Toronto

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1 Harbour Sq, Toronto, ON, M5J1A6

Explore the area

  • Popular LocationScotiabank Arena4 min walk
  • Popular LocationRogers Centre14 min walk
  • Popular LocationCN Tower14 min walk
  • AirportToronto, ON (YYZ-Pearson Intl.)21 min drive

Choose dates to view prices

About this area

Toronto

Located in Toronto, The Westin Harbour Castle, Toronto is connected to the convention center. Harbourfront Centre and CN Tower are notable landmarks, and some of the area's popular attractions include Ripley's Aquarium of Canada and The Distillery Historic District. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with rock climbing and hiking/biking trails. Guests love the hotel's central location.

What's nearby

  • Scotiabank Arena - 4 min walk
  • Harbourfront Centre - 9 min walk
  • Hockey Hall of Fame - 9 min walk
  • Rogers Centre - 14 min walk
  • CN Tower - 14 min walk

Getting around

  • Queens Quay Ferry Docks Terminal Stop - 2 min walk
  • Union Station - 10 min walk
  • Pearson Intl. Airport (YYZ) - 21 min drive

Restaurants

  • Mizzen — 1 min walk
  • The Chartroom Lounge — 1 min walk
  • Oyshi Sushi — 2 min walk
  • Miller Tavern — 3 min walk
  • The Fox — 3 min walk

About this property

The Westin Harbour Castle, Toronto

Romantic hotel connected to the convention center in Toronto with 3 restaurants
3 restaurants, an indoor pool, and a 24-hour health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 977 rooms feature thoughtful touches like pillow menus and bathrobes, along with conveniences such as refrigerators and coffee makers. Free WiFi and pillowtop beds are standard, as are LCD TVs with cable channels.
The Westin Harbour Castle, Toronto offers 977 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (CAD 35 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–noon: CAD 10-30 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Tennis

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference space (70000 square feet)
  • Meeting rooms - 32

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch LCD TV
  • Cable channels
  • Netflix
  • Pay movies
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
2 per room (up to 40 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 35.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Covered self parking fee: CAD 35 per day
  • Rollaway bed fee: CAD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Harbour Castle
Harbour Castle Westin
Harbour Westin Castle
Westin Castle
Westin Castle Harbour
Westin Harbour
Westin Harbour Castle
Westin Harbour Castle Hotel
Westin Harbour Castle Hotel Toronto
Westin Harbour Castle Toronto
Toronto Westin
Westin Harbor Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbour Castle Toronto Hotel
The Westin Harbour Castle, Toronto Hotel
The Westin Harbour Castle, Toronto Toronto
The Westin Harbour Castle, Toronto Hotel Toronto

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 1253 out of 2237 reviews
5 - Excellent 56%
Rating 4 - Good. 658 out of 2237 reviews
4 - Good 29%
Rating 3 - Okay. 179 out of 2237 reviews
3 - Okay 8%
Rating 2 - Poor. 84 out of 2237 reviews
2 - Poor 4%
Rating 1 - Terrible. 63 out of 2237 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel experience I have ever had! I have slept in cheap motels that were cleaner than this $300 a night room. There was hair all over the washroom floor, dried toothpaste in the sink. The patio door handle was broken and the room they offered me next was worse!! I finally (after telling the room service manager that I was just going to post the pictures I took) was offered another room in the new wing.
Stayed 1 night in Jul 2021

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
attendant at hotel entrance asked us to park at 7th floor of parking lot. There was no any elevator to lobby, when parking also available at first and second floo.No any proper way to come to lobby from parking.
Stayed 1 night in Oct 2021

3/5 Okay

Liked: Amenities
The room was nice and clean enough, but it smelled a bit musty. Pillows were extremely lumpy and you could tell they were very old. Because of COVID, they don’t do daily cleans/restocks which makes sense. However, good luck trying to call down to the front desk to get extra towels, cups or whatever else you need. Called multiple times each day with no answer from the hotel phone. Had to use my personal phone long distance to call to the front desk and even then, it took over an hour to get towels. I had to call twice to follow up. When we asked for more coffee, they only sent up decaf. The coffee maker was a very old sunbeam one. I was also billed an extra $122 for parking and we didn’t use parking so now I’ll have to contact the hotel to get that reversed. For a Westin, I was surprised at how run down it was and the lack of service we experienced. I would recommend paying a bit more to stay somewhere more central and nicer.
Stayed 3 nights in Oct 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I should firward few pictures
Stayed 1 night in Oct 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The wifi didn't work. Breakfast started too late for our flight out
Stayed 1 night in Oct 2021