Title: Shangri-La Toronto (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=4089&destination=Toronto%2C+Ontario%2C+Canada&selected=5178153&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shangri-La Toronto A tranquil retreat in downtown Toronto where days of relaxation seamlessly transition into vibrant evenings of urban excitement ## Photo gallery for Shangri-La Toronto ![Exterior - Shangri-La Toronto (Toronto)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/1bbed8f5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video - submitted by Volha’s Travel Vault](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/e26d8344-aabb-4f6f-a40e-708a8c8584b6-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Terrace/patio - Shangri-La Toronto (Toronto)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/7442a1fc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ballroom - Shangri-La Toronto (Toronto)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/28a9599d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Shangri-La Toronto (Toronto)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/539a15ee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Shangri-La Toronto offers a peaceful sanctuary steps from the CN Tower and Metro Toronto Convention Centre. Travelers can book treatments at Miraj Hammam Spa, enjoy outdoor dining with city views, or join yoga classes in the hotel's around-the-clock fitness center. VIP Access ## Reviews 9.6 Exceptional ## Popular amenities - Pet friendly - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Apr. 2 - Apr. 3](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 3 - Apr. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/5b9d6f8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 9.4 Exceptional 9 reviews - City view - 450 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 1 King Bed ![View from room](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/4788685e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 9.4 Exceptional 30 reviews - City view - 520 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/5b9d6f8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed 10.0 Exceptional 14 reviews - City view - 550 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 Bedroom (View) ![View from room](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/d566b3b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom (View) 9.6 Exceptional 4 reviews - City view - 635 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Suite, 1 Bedroom ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/6538fabe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Bedroom 8.8 Excellent 13 reviews - City view - 820 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Executive Room, 2 Queen Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/dff61642.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Queen Beds 9.2 Wonderful 21 reviews - City view - 517 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Premier Room, 2 Queen Beds ![Premier Room, 2 Queen Beds](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/de384fdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 2 Queen Beds 9.6 Exceptional 14 reviews - City view - 549 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite (Owner) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/60e58ac4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Owner) - City view - 1100 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Premium Suite ![Premium Suite](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/e0acf57c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite - City view - 940 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite (Shangri-La) ![Suite (Shangri-La)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/6d370a8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Shangri-La) - City view - 2200 sq ft - 1 bedroom - Sleeps 4 - 2 King Beds ### View all photos for Executive Room, 1 King Bed, Terrace ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/6538fabe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, Terrace - City view - 517 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 1 King Bed (View) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/60e58ac4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed (View) - City view - 549 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite (Garden) ![Suite (Garden)](https://images.trvl-media.com/lodging/6000000/5180000/5178200/5178153/fb13d82b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Garden) - Garden view - 635 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Cocktail bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4110000/4109200/4109199/3e7c5efd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Toronto Downtown Toronto - Pool - Spa - Pet friendly - Free WiFi 9.4 Exceptional 1,000 reviews CA $520 CA $638 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Toronto-Hotels-The-St-Regis-Toronto.h4109199.Hotel-Information?chkin=2026-4-3&chkout=2026-4-4&rm1=a2®ionId=178314&destination=Toronto (and vicinity)&destType=MARKET&latLong=43.6484,-79.38217&searchId=286a324b-0089-448e-ae75-59a83e58a12d&top_cur=CAD) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/3000000/2930000/2920200/2920159/dd9b7c3f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### 1 Hotel Toronto Downtown Toronto - 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Pool - Hot tub - Pet friendly - Free WiFi 9.2 Wonderful 1,000 reviews CA $269 CA $330 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Toronto-Hotels-Marriott-Downtown-At-CF-Toronto-Eaton-Centre.h26155.Hotel-Information?chkin=2026-4-3&chkout=2026-4-4&rm1=a2®ionId=178314&destination=Toronto (and vicinity)&destType=MARKET&latLong=43.6484,-79.38217&searchId=286a324b-0089-448e-ae75-59a83e58a12d&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FToronto-Hotels-Shangri-La-Toronto.h5178153.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FToronto-Hotels-Shangri-La-Toronto.h5178153.Hotel-Information) ## About the area Located in Downtown Toronto, a neighborhood in Toronto, Shangri-La Toronto is near a metro station and near the beach. Hockey Hall of Fame and Royal Ontario Museum are cultural highlights, and some of the area's notable landmarks include The Distillery Historic District and Casa Loma. Ripley's Aquarium of Canada and Exhibition Place are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Toronto travel guide](https://www.expedia.ca/Toronto.dx178314) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.64919%2C-79.38616&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_TdyGuqqr106yjFqKP_Q7jXWgNI=) 188 University Avenue, Toronto, ON, M5H 0A3 ### What's nearby - ![PATH Underground Shopping Mall](https://images.trvl-media.com/place/4089/197d3f29-03a9-46eb-9e44-18cab2e5a2f1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) PATH Underground Shopping Mall 1 min walk \- 0.0 km - ![The Path](https://images.trvl-media.com/place/4089/197d3f29-03a9-46eb-9e44-18cab2e5a2f1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The Path 1 min walk \- 0.0 km - ![Queen Street West](https://images.trvl-media.com/place/4089/df19b265-2825-4ba2-b9a9-f624fc2677b4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Queen Street West 2 min walk \- 0.2 km - ![CF Toronto Eaton Centre](https://images.trvl-media.com/place/6072457/b4b9b1db-a381-410a-8873-af0889b899a7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) CF Toronto Eaton Centre 6 min walk \- 0.6 km - ![View of city in winter](https://images.trvl-media.com/place/503145/b62bee4c-4ba1-418d-91cf-4de963a469ed.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Rogers Centre 11 min walk \- 1.0 km ### Getting around - St Andrew Station 2 min walk - Union Station 8 min walk - Billy Bishop Toronto City Airport (YTZ) 12 min drive ### Restaurants - Elephant & Castle 3 min walk - Frenchy Bar et Brasserie 2 min walk - Tim Hortons 2 min walk - Cafe Landwer 2 min walk - Sam James Coffee Bar (SJCB) 3 min walk ## About this property ### Shangri-La Toronto Luxury hotel near CF Toronto Eaton Centre A short walk from CN Tower and Ripley's Aquarium of Canada, Shangri-La Toronto provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to a body wrap, a deep-tissue massage, or a body treatment at Miraj Hammam Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Fitness classes and Pilates classes are offered at the 24-hour gym; Shangri-La Toronto also has a hair salon, dry cleaning/laundry services, and a fireplace in the lobby. In addition to 2 bars and a 24-hour business center, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Swimming pool along with free cabanas - Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - An electric car charging station, an indoor pool, and express check-out - Babysitting (surcharge), an elevator, and a porter/bellhop - Guest reviews speak highly of the helpful staff Room features All 202 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like iPads and pillow menus. Other conveniences in all rooms include: - Heated floors, rainfall showers, and designer toiletries - 48-inch LCD TVs with satellite channels - Wardrobes/closets, electric kettles, and daily housekeeping ### Awards and affiliations Eco-Certified Property This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/17300/17289/ca60300e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont Royal York Downtown Toronto - Pool - Spa - Pet friendly - Restaurant 9.0 Wonderful 7,821 reviews CA $199 CA $244 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=17289&PinnedHotelID=17289&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/118000000/117280000/117279800/117279789/776cf426.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Plaza Toronto Downtown Toronto - 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Free WiFi - Air conditioning - Breakfast available - Parking available 9.4 Exceptional 7,731 reviews CA $199 CA $244 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=18781&PinnedHotelID=18781&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106840000/106831100/106831048/f9226c2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TOOR Hotel Toronto, part of JdV by Hyatt Downtown Toronto - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 586 reviews CA $202 CA $248 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=106831048&PinnedHotelID=106831048&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=5178153&PinnedHotelID=5178153&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5178153,17289,117279789,1234327,27994) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Valet parking on site (CAD 68 per night; includes in/out privileges) - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe ### Restaurants on site - Bosk - Giovane Caffe - Lobby Lounge ### Things to do - 24-hour gym - Fitness classes - Full-service spa - Hot tub - Indoor pool - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Babysitting (surcharge) - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business center - Conference space - Meeting rooms ### Outdoors - Free pool cabanas - Garden - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Spa treatment rooms - Sports massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 66 floors - Ballroom - Banquet hall - Built in 2012 - Fireplace in lobby - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Designer toiletries - Hair dryer - Heated bathroom floor - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 48-inch LCD TV with satellite channels - iPad - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Early check-in subject to availability Contactless check-in available Minimum check-in age: 19 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g., directions) For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 50 lbs per pet) Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children - Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: CAD 68 per night (in/out privileges) - Pet fee: CAD 125 per accommodation (varies based on length of stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The listed child breakfast fee applies to guests age 11 and younger. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hotel Shangri-la Toronto Shangri-la Hotel Toronto Shangri-la Toronto Shangri-la Toronto Hotel Toronto Hotel Shangri-la Toronto Shangri-la Toronto Shangri-la Hotel Shangri la Hotel Toronto ## Frequently asked questions ### Does Shangri-La Toronto have a pool? ### How much does it cost to stay at Shangri-La Toronto? ### Is Shangri-La Toronto pet-friendly? ### How much is parking? ### What time is check-in at Shangri-La Toronto? ### What time is check-out at Shangri-La Toronto? ### Does Shangri-La Toronto provide a shuttle to the airport? ### Where is Shangri-La Toronto located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Shangri-La Toronto Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 1,045 8 - Good 103 6 - Okay 45 4 - Poor 10 2 - Terrible 18 ## Reviews Verified ### 10/10 Excellent #### Tina Mar 27, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great time at the hotel using all the facilities. ![](https://a.travel-assets.com/ugc/hotel-reviews/bc715ec9-f570-4057-99f2-d0fbc080b96e-1774610499318.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tina Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Patrice Mar 27, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very attentive, friendly, and helpful! ##### Patrice Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### John Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Amazing stay. Great staff with accommodating check in/ check out availability. ##### John Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Ian Mar 25, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional property! Staff were friendly, helpful and professional. The room and the amenities were all 5 star. Excellent all around...and the singer in the lounge was absolutely on point! ##### Ian Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Nanette Feb 26, 2026 Liked: Cleanliness, property conditions & facilities The hotel was beautiful. Upgraded to a suite and the room was meticulously clean and modern. The staff made us feel very welcome and we were very happy with our stay. ##### Nanette Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Chantal Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was gorgeous and the staff were all so lovely and nice. The lounge was gorgeous and the live music was fantastic. The hotel was within walking distance to several theaters and other attractions, would definitely recommend. ##### Chantal Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Christopher Jan 24, 2026 Liked: Amenities, property conditions & facilities Great location. Excellent service from all staff. Great room. Very good breakfasts. ##### Christopher Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Emily Jan 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard ##### Emily Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Troy Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Very comfortable, beautiful bathroom. A lot of space and loved the turn down in the evening ##### Troy Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Bikash Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel, outstanding services. ##### Bikash Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Pax Nov 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, amazing room and wonderful staff. ##### Pax Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Emma Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful room and very friendly staff!! ##### Emma Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Jennifer Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities What an elevated, beautiful hotel. It was the kids first time staying there. They loved it. It was expensive but a nice treat. ##### Jennifer Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### niva Dec 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort very attentive staff and great amenities. Room was great! ##### niva Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Heather Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities A luxurious stay in the heart of the city! ##### Heather Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Megan Alia Jan 12, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful clean room, very accomodating front desk. I was late leaving my late checkout but even still they incredibly gracious. The housekeeping especially were all incredibly wonderful and helpful. ##### Megan Alia Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Sonia Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Unbelievable staff. I will stay here again. Beautiful rooms. ##### Sonia Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Joe Nov 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool, and amenities were amazing. Staff were great. Will stay again. ##### Joe Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Mark Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and friendly staff ##### Mark Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Yuliya Dec 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Spa was amazing. And I loved my room a lot. Will come back again ##### Yuliya Stayed 3 nights in Dec 2025 Verified ### 8/10 Good #### David Dec 30, 2025 Liked: Cleanliness, staff & service, amenities This is a very nice hotel with easy access to the subway system. The rooms are well appointed, clean and comfortable. The staff is all very friendly and helpful. My only complaint is that the entire lobby is part of their restaurant, meaning that you need a reservation to sit anywhere after 11am. The restaurant food is of average quality. ##### David Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Malla Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful stay, spacious room and friendly staff. Exceeded our expectations and will be back. ##### Malla Stayed 6 nights in Aug 2025 Verified ### 8/10 Good #### Sandra Nov 17, 2025 Liked: Cleanliness Quiet rooms. Good location. ##### Sandra Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### Cynthia Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and amazing staff. This is the perfect place to stay in Toronto to be in the centre of it all. ##### Cynthia Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Megan Nov 11, 2025 Liked: Cleanliness, staff & service, amenities Beautiful room. 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