Playa Mujeres Vacation Packages

Big fan of the staff. Room was great. Couldn’t say enough nice things about this place.

The house is spacious and beautiful. The pool was refreshing. We were grateful for the free WiFi and free parking. We truly enjoyed our stay. Some suggestions: Better communication to the security guards about guests coming would help. Many of the guards were not even aware of this property, and none of them spoke English. We had trouble getting through the two gates on more than one occasion. It would help to add the following for guest use: vegetable peeler, can opener, electric dishwasher soap, paper towels, cleaning products, replacement trash liners, mixing bowls, and dish cloths. Booking is very difficult if your arrival is after hours. We had to wire money for payment. More payment options should be considered, including allowing Expedia to be a payment broker, instead of only “pay at property.” The property manager should be more accessible prior to arrival. It took awhile for us to connect with the property manager, but once we could text with them, it worked out fine. There were no checkout instructions. The pool pump required repair while we were there, so we only accessed the pool at the start of our trip.

Do not take the fact free gifts This is my second time here and this was the last time they are extremely rude and pushy threatening you to buy a time share I went with my fiancée and one of the staff literally yelled at of us for refusing to buy a time share to the point we where in a fully blown screaming argument this is not not how we wanted to spend our vacation. They promise you a free excursion for the price of you being yelled at and forced to pay thousands of dollars to buy a time share and when you refuse they got very nasty Room service is $15 per call that is not all inclusive Our mini bar fridge was hot and did not function and was only restocked once the whole week we were there Allll the staff expect tips and if you don’t tip they’ll leave your room a mess and hit you with fake charges in your room None of the properties hot tubs work or family attractions where operational the place is under fake construction