"Best resort ever. This was our second time back. Already planning our trip for next year. Food is phenomenal, staff is wonderful, the property is gorgeous. 10/10"
"Best resort ever. This was our second time back. Already planning our trip for next year. Food is phenomenal, staff is wonderful, the property is gorgeous. 10/10"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Stayed as family in Jan 2025 (kids 6 & 9) in a premuim pool acces room. Had a fantastic time at this stylish well appointed luxury resort with lush well maintained grounds. Good ratio of capacity to resort size. Never felt crowded even though near full occupancy. Pools were always clean but hot tub wasn't always hot for some reason. Staff were plentiful, happy and helpful.
Restaurant food quality and variety were excellent if pricey. Highly recommend including the amazing breakfest buffet in...
Stayed as family in Jan 2025 (kids 6 & 9) in a premuim pool acces room. Had a fantastic time at this stylish well appointed luxury resort with lush well maintained grounds. Good ratio of capacity to resort size. Never felt crowded even though near full occupancy. Pools were always clean but hot tub wasn't always hot for some reason. Staff were plentiful, happy and helpful.
Restaurant food quality and variety were excellent if pricey. Highly recommend including the amazing breakfest buffet in...
Adrian
Reviewed February 11, 2025Reviewed February 11, 2025
Amazing pristine groomed beach, no sargasso. Beautiful gardens and fine dining. Top class hotel and amenities. We had a few issues but Grecia took care of us. You can’t go wrong staying here
Amazing pristine groomed beach, no sargasso. Beautiful gardens and fine dining. Top class hotel and amenities. We had a few issues but Grecia took care of us. You can’t go wrong staying here
Amazing resort! We stayed here for 4 nights and I wish we had booked for longer. We arrived a couple hours before check in time, but we were advised that our room was ready! Variety of dining options, a cafe and bars. Our favorite was Takeshi and Kopai. Lots of available sun chairs, compared to other all inclusive resorts I’ve stayed at, no matter the time of day there was always a sun chair available. No one seemed to hog the chairs either, and staff is attentive at making sure that if a chair...
Amazing resort! We stayed here for 4 nights and I wish we had booked for longer. We arrived a couple hours before check in time, but we were advised that our room was ready! Variety of dining options, a cafe and bars. Our favorite was Takeshi and Kopai. Lots of available sun chairs, compared to other all inclusive resorts I’ve stayed at, no matter the time of day there was always a sun chair available. No one seemed to hog the chairs either, and staff is attentive at making sure that if a chair...
Brigitte Marie
Reviewed January 30, 2024Reviewed January 30, 2024
This was our first ever experience in Mexico and we were blown away with the service level that seems to be the core culture at Grand Velas regardless of who you come across. Every single staff at Grand Velas make you feel like a royalty. You get treated with kids gloves every where you turn.
This was our first ever experience in Mexico and we were blown away with the service level that seems to be the core culture at Grand Velas regardless of who you come across. Every single staff at Grand Velas make you feel like a royalty. You get treated with kids gloves every where you turn.
John
Reviewed November 19, 2014Reviewed November 19, 2014
Property was nice, quiet and conveniently located downtown. Close to shopping and lots of local dining options. They have a great breakfast buffet each morning. But the best part was the staff; they were incredibly friendly and helpful!
Property was nice, quiet and conveniently located downtown. Close to shopping and lots of local dining options. They have a great breakfast buffet each morning. But the best part was the staff; they were incredibly friendly and helpful!
We had a fantastic stay! It's a true oasis away from a very noisy street. They've done incredibly well in sound proofing with double sliding balcony doors cutting it out.
The decor is beautiful, the beds were so comfortable, the staff were beyond helpful and kind.
Only poor point was the very lacklustre included breakfast. It's white bread next to a toaster with packet butters and jams that have melted from the heat. There's also 3 cereals and some coffee. It's fine if you need your stomach to...
We had a fantastic stay! It's a true oasis away from a very noisy street. They've done incredibly well in sound proofing with double sliding balcony doors cutting it out.
The decor is beautiful, the beds were so comfortable, the staff were beyond helpful and kind.
Only poor point was the very lacklustre included breakfast. It's white bread next to a toaster with packet butters and jams that have melted from the heat. There's also 3 cereals and some coffee. It's fine if you need your stomach to...
The location is close to the beach, shopping, restaurant and 5th avenue. It has a jungle vibe and you get to see animals visiting your balcony that you have not seen before. The staff are very attentive and welcoming.
The location is close to the beach, shopping, restaurant and 5th avenue. It has a jungle vibe and you get to see animals visiting your balcony that you have not seen before. The staff are very attentive and welcoming.
Michelle Viene
Reviewed November 16, 2024Reviewed November 16, 2024
Beautiful property, has a lot of character, I loved the AC it was nice and cold, balcony was beautiful. However, no elevator only stairs (to carry out your bags). No offer for water and drinks. There is a lil shop you can buy some drinks.
Beautiful property, has a lot of character, I loved the AC it was nice and cold, balcony was beautiful. However, no elevator only stairs (to carry out your bags). No offer for water and drinks. There is a lil shop you can buy some drinks.
Food was good, clean place, good customer service. The only thing that we didn’t like is to pay every time to sit next to the pool. When we booked we chose all inclusive, but it didn’t seem like it because we have to pay everyday to join the seat on the pool
Food was good, clean place, good customer service. The only thing that we didn’t like is to pay every time to sit next to the pool. When we booked we chose all inclusive, but it didn’t seem like it because we have to pay everyday to join the seat on the pool
Intisar
Reviewed September 9, 2024Reviewed September 9, 2024
This is a very nice resort and possibly the best one I have stayed at in Mexico! I arrived on January 5th and stayed until the 19th. The entire trip including flights and transportation (Happy Shuttle) to and from the resort went very smooth without incident. Staff were first class and you're treated very well!
This resort is big with an abundance of walkways for exercise as well as just getting around. A lot of food choices with the restaurants as well as the "Poolbum" food services that were...
This is a very nice resort and possibly the best one I have stayed at in Mexico! I arrived on January 5th and stayed until the 19th. The entire trip including flights and transportation (Happy Shuttle) to and from the resort went very smooth without incident. Staff were first class and you're treated very well!
This resort is big with an abundance of walkways for exercise as well as just getting around. A lot of food choices with the restaurants as well as the "Poolbum" food services that were...
Daniel
Reviewed January 31, 2025Reviewed January 31, 2025
No buffet dinners, only breakfast and lunch. All the restaurants need to make reservations. They are all superb. Usually the Japanese restaurants in Caribbean resorts are sub-par. This one was higher quality than expected.
No buffet dinners, only breakfast and lunch. All the restaurants need to make reservations. They are all superb. Usually the Japanese restaurants in Caribbean resorts are sub-par. This one was higher quality than expected.
Lolita
Reviewed February 3, 2024Reviewed February 3, 2024
From the moment we arrived, we were treated so well. The staff immediately took care of our needs and welcomed us with cool towels and arrival drinks. Check-in was simple and fast. The atrium of the main building is as stunning in person as it looks on the Internet. We recommend eating at KAO during your trip, which is located one the lowest floor in the center of this atrium.
After we got settled, we were treated to a first-class experience the rest of the way. Our concierge, Israel, took care...
From the moment we arrived, we were treated so well. The staff immediately took care of our needs and welcomed us with cool towels and arrival drinks. Check-in was simple and fast. The atrium of the main building is as stunning in person as it looks on the Internet. We recommend eating at KAO during your trip, which is located one the lowest floor in the center of this atrium.
After we got settled, we were treated to a first-class experience the rest of the way. Our concierge, Israel, took care...
Edwin
Reviewed November 5, 2026Reviewed November 5, 2026
We love this hotel. It is clean and the pool is also kept clean. It is very close to everything we need and want. Bars restaurants. Hotel staff very friendly breakfast is great.
We love this hotel. It is clean and the pool is also kept clean. It is very close to everything we need and want. Bars restaurants. Hotel staff very friendly breakfast is great.
No other words than excellent. The staff extremely attentive, the rooms were super comfortable, the air conditioner was great, kept humidity out completely. Even though the rooms have carpet, the rooms (and the whole building) smell beautiful.
My only negative was the bathroom counter space, there was nowhere to put our toiletries without cluttering the counter, it has double sink making it very limited on where you can put the toiletries for three people. A nice little stand between the tub...
No other words than excellent. The staff extremely attentive, the rooms were super comfortable, the air conditioner was great, kept humidity out completely. Even though the rooms have carpet, the rooms (and the whole building) smell beautiful.
My only negative was the bathroom counter space, there was nowhere to put our toiletries without cluttering the counter, it has double sink making it very limited on where you can put the toiletries for three people. A nice little stand between the tub...
SILVIA
Reviewed January 24, 2024Reviewed January 24, 2024
The resort was a bit of a distance from transportation or amenities but aside from that the experience was excellent. Tony was a friendly, informative, and helpful host who gave a personal touch. The room wasn’t modern but certainly was nice and had character. The beach was decent although suffered from the same seaweed issues as every other beach in the area at the time. There is a quiet little bar next to the resort. The food was amazing and well-priced and we were happy with every meal....
The resort was a bit of a distance from transportation or amenities but aside from that the experience was excellent. Tony was a friendly, informative, and helpful host who gave a personal touch. The room wasn’t modern but certainly was nice and had character. The beach was decent although suffered from the same seaweed issues as every other beach in the area at the time. There is a quiet little bar next to the resort. The food was amazing and well-priced and we were happy with every meal....