3/5 Okay
jeffrey
Travelled with family and small children
Jan. 24, 2022
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself was as expected, would say above average food quality for the most part. Everything was in good condition and well maintained, the kids had a great time, everything was good. The app wasn't working during our stay which would've made planning dinners easier, but was a minor issue.
Two minor annoyances:
1. After checking in, they ask you to register with customer service. This turns into a relatively low pressure sales pitch to attend a higher pressure sales presentation for their vacation club. Not a big deal, but found out later from other guests instead of 90 minutes it was a 4 hr session, thankfully I didn't attend.
2. On checkout, they advised my resort credit wasn't applied since I didn't register with customer service. I explained that even though I didn't know about the resort credit, I had registered anyhow. I was tired from a long vacation and not in the mood to argue over $120, but it was a sour note to end an otherwise great trip.
Stayed 6 nights in Dec 2021