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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5-star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco2 min drive
  • Popular LocationVentura Park Cancun8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
  • Popular LocationCancun Country Club8 min drive

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Concierge Level

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Partial sea view
  • Sleeps 2

Two Bedroom Suite Golf Course View

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4

Governador Suite

  • 969 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2

Junior Suite Golf Course view, Flex cancellation options

  • 411 sq ft
  • Studio
  • 1 bathroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Jetted Tub, Garden View -Kids eat and stay free

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4

Family Room, 2 Bedrooms - Kids eat and stay free

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6

Two Bedrooms Presidential Suite Kids & Teens Free.

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Tequila Museum and Teatro de Cancún are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Traveling with kids? Consider Xoximilco and Costa Occidental de Isla Mujeres National Park. Looking to get your feet wet? Jet skiing, scuba diving and water skiing adventures can be found near the property.

What's nearby

  • Xoximilco - 2 min drive
  • Ventura Park Cancun - 8 min drive
  • Cancun Country Club - 8 min drive
  • Petempich Bay - 11 min drive
  • El Rey Ruins - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Upscale aparthotel on the beach, with 6 outdoor swimming pools

Property Location
When you stay at Moon Palace Cancún - All Inclusive in Cancun, you'll be on the beach and 14 minutes by car from Xoximilco. This 4.5-star property is 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun.

Rooms
Make yourself at home in one of the 2058 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 42-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 10 outdoor swimming pools. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at Tratoria , one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafés. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 5 poolside bars.


Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach club on site
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 6 outdoor pools
  • Sun loungers
  • Umbrellas
  • Indoor private spa tub
  • Private spa tub
  • Spa tub
  • Massages
  • Spa services
  • 36 treatment rooms
  • Hydrotherapy
  • Detox wraps
  • Manicures and pedicures
  • Deep-tissue massages
  • Swedish massages
  • Body treatments
  • Sports massage
  • Body scrubs
  • Reflexology
  • Aromatherapy

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • On site car rental

Family friendly

  • Children stay free
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Restaurants on site

  • Momo
  • Agra
  • Gondola
  • Bugambilias
  • Sky Bar

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 1 restaurant and 2 coffee shops
  • 4 swim-up bars, 5 poolside bars, 1 beach bar and 1 bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Private picnics
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Slippers
  • Bathrobes
  • Free toiletries
  • Toothbrush and toothpaste (on request)
  • Hair dryer

Entertainment

  • 47-inch Smart TV with cable/satellite service
  • Evening entertainment
  • Concerts/live shows
  • Pool or billiards table
  • Foosball table
  • Table tennis table
  • Arcade/game room
  • Games
  • TV in a common area
  • Karaoke

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Near the airport
  • Near a health or beauty spa

Things to do

  • 27 holes of golf
  • Fitness center
  • 2 outdoor tennis courts
  • Water sports equipment
  • Nightclub
  • Golf cart
  • Waterslide
  • Yoga classes on site
  • Golf driving range on site
  • Golf course on site
  • Kayaking on site
  • Windsurfing on site
  • Golf lessons on site
  • Beach volleyball on site
  • Basketball on site
  • Beach yoga on site
  • Golfing on site
  • Water skiing nearby
  • Parasailing nearby
  • Jet skiing nearby
  • Theme parks nearby
  • Scuba diving nearby
  • Power boating nearby
  • Boat tours nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 2036 rooms
  • 3 floors
  • 16 buildings
  • Romance packages available

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