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Moon Palace Cancún - All Inclusive

4.5 star property
Ocean-view property with a nightclub, near Moon Palace Golf Club
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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Children's area
View from room
16 restaurants, breakfast, dinner served; Asian cuisine
Reception

Reviews

8.0

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • All-inclusive
    All-inclusiveAll-inclusive
  • Spa
    SpaSpa
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Popular LocationXoximilco9 min walk
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
  • Popular LocationRiviera Cancun Golf Resort14 min drive
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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Renovated in 2020
Premium bedding
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
2 bedrooms
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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9 outdoor pools, pool umbrellas, sun loungers
Moon Palace The Grand Cancun - All-inclusive
On private beach
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8.4 out of 10, Very good, (1133)
The price is CA $763
CA $930 total
includes taxes & fees
Aug 26 - Aug 27
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About the area

Cancun

Located on the beach, Moon Palace Cancún - All Inclusive is in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Ventura Park Cancun - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Sky Bar - ‬8 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Cusco - ‬9 min drive

About this property

Moon Palace Cancún - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancún - All Inclusive provides 27 holes of golf, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Treat yourself to a body scrub, hydrotherapy, or a detox wrap at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, beach yoga, and beach volleyball. In addition to an airport shuttle and 9 swim-up bars, guests can connect to free in-room WiFi.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), a TV in the lobby, and beach umbrellas
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Free toiletries and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch Smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancún - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on Aug 27, 2024 start from CA $506.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancún - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancún - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancún - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancún - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Moon Palace Cancún - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1273 out of 2427 reviews" "
Rating 8 - Good. 466 out of 2427 reviews" "
Rating 6 - Okay. 288 out of 2427 reviews" "
Rating 4 - Poor. 183 out of 2427 reviews" "
Rating 2 - Terrible. 217 out of 2427 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Javier D

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent, staff makes sure you are very well taken care of. Very beautiful property great views and super clean
Stayed 6 nights in Jul 2024

10/10 Excellent

Lakhvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can do everything in the resort, dont have to go out too much
Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Jul 2024

2/10 Terrible

MIN HYUK

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our estate was amazing. Everything was excellent except one thing the after midnight room service it was very, very slow.
Stayed 3 nights in Jul 2024

6/10 Okay

Manhal

Travelled with family
Liked: Cleanliness
I booked 2 rooms for me and my family they gave us 2 rooms NOT next to each others ( I brought the point to the front desk but they could not do anything), very confusing property to go different places you need a golf car and it was not that available, the food was NOT anything special and very limited because you need to book for your dinner , we were suppose to have a dedicated person to show us our benefit but no one has contacted us, they offered us 1/2 off on my next vacation to try them again and still rejected it We will not go there again. Once we arrived to the property they offered us a FREE breakfast just to go and have a tour at the Grand location .. at the tour they try to sell us stuff ( gave us 2 days free pass at the Grand ) still did not take because when we reduced their vacation offers they treated us differently
Stayed 5 nights in Jul 2024

4/10 Poor

Karamjit

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room AC not working properly.All three days we guys not slept properly.
Stayed 4 nights in Jul 2024

4/10 Poor

Eriberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was nice, but unless you are timeshare or residence, the staff only caters to them with private cabanas and better service. Rooms are not close to activities, depending on where you’re located large property. The beach is not a great at these locations.
Stayed 5 nights in Jul 2024

2/10 Terrible

Viral V, Marietta

Travelled with family
Disliked: Staff & service
Worst overall experience. Staff member and hotel restaurant servers were mean. Zero friendly service. Sold me honeymoon package by saying the bathtub in room and all the vip access but no bathtub and zero vip services. Those people on front who upsells packages are liars abd when confronted they deny to change room. I paid $672 upgrade fee by zero rooms. They also said that since booking through expedia you get the cheapest room and if i need to change it i need to oay extra. Suggested me to book directly rather then using expedia. Overall wairst experience and will never use palace resorts property in future. Staff were very mean.
Stayed 5 nights in Apr 2024

2/10 Terrible

Amy

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property had three hotels located under Moon Palace. When booking they don’t tell you which of the three properties you will be staying at. To expidite our trip I booked and paid $104 for transfer service from airport to hotel. After waiting outside for 50minutes drenched in sweat we got a taxi and paid another 75$ to get to the hotel. They when we arrive we check in and are told where are room is.after 1000k steps from check in counter to our room we finally arrive. The property is advertised to be family friendly but my children could not keep walking thousands of steps to get to one spot. Then we are told to use an app to book dinner reservations but there are no reservations for two to three day after arrival.
Stayed 5 nights in Jul 2024

6/10 Okay

Wade

Travelled with family
Liked: Staff & service
It was okay. The lobby felt like a Las Vegas hotel not the tropic location we were looking for. The pool was large which was nice and the FlowRide was great for the kids. The beach is unfortunately full of the sea grass and smells horrible as well as the ocean is full of it for 200 yards so we spent no time at the beach. This isn't the property's fault, it is unfortunate that this is happening down there with the resorts on the coast. The pizza restaurant was definitely the best food in the resort. All in all it was an alright experience but probably would look for a different resort next time. I would like to say we were in the hurricane over July 4 and 5th and the staff handled everything very well.
Stayed 5 nights in Jul 2024

10/10 Excellent

Rudy Fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good for families, varied activities for children, the staff is very professional, the food is very good, the beach is horrible, if you go to the hotel to enjoy the beach, forget it, that is not your place, go to the zona hotelera there are several places with the beach is very nice
Stayed 8 nights in Jul 2024

10/10 Excellent

Karan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that piss off is the people at kiosks forcing you to take 1.5 hr presentations and discounts
Stayed 1 night in Jul 2024

6/10 Okay

Amy

Liked: Cleanliness
The beach isn’t nice around the resort. We couldn’t even get in the water due to the nasty dirty water. And it’s not just seasonal, I’ve heard from other guests it’s always like that. Shame to pay all that money and travel that far not to be able to see beautiful water. And the constant pressure of the staff trying to up-sale you unnecessary stays in the future or things you don’t need or want from the time you arrive to the time you leave is very annoying.
Stayed 5 nights in Jun 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 6 nights in Jul 2024

10/10 Excellent

Jack

Liked: Staff & service
Stayed 4 nights in Jul 2024

2/10 Terrible

Sherzod

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally don’t recommend
Stayed 6 nights in Jul 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much selling. Old building. Stinks. Beach is unusable.
Stayed 5 nights in Jul 2024

4/10 Poor

Kieu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s said 16 restaurant and not even 6 restaurant. We need to go to different properties to eat. The buffet was so little collection of food. There was not much seafood and the fruit at all. Over charge for the price all inclusive. I can book other hotel with cheaper price and the food is better
Stayed 3 nights in Jul 2024

8/10 Good

Sharad

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall, a good effort has been made to create a comfortable experience. The staff is quick to respond to requests. However, the constant pushy marketing calls to sign up for membership are annoying. Also, the room had spiders, flies and other insects when we checked in. Instead of giving us a better room on a higher floor, they fumigated it. And the room didn't settle down till two days after.
Stayed 4 nights in Jul 2024

8/10 Good

Karan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No veg food, rest all good
Stayed 3 nights in Jul 2024

10/10 Excellent

Cinzia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Rebeca

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I cannot walk much as I am limited in my mobility, the accessibility in the property was good. However, when it came for my grandson who cannot walk and has a special diet, the resort cooking staff and Chef's struggled to accomodate him for simple foods. Just advising them of these dietary restrictions was a process of months, the back and forth from customer relations was slow and lacking in support. We asked for simple foods like rice pudding and jello, the rice pudding was not ready when we arrived and jello was not available. When they finally made it, they made a puree. Overall, for special needs children, Moon Palace needs to be more empathetic and accommodating. Families are paying a hefty trip price to make their vacation special for their family; they should be more inclusive, empathetic, and flexible.
Stayed 9 nights in Jul 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5