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10 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 outdoor pools, pool cabanas (surcharge), pool umbrellas
10 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace/patio

Guest reviews

4.1/5 Very good
998 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationVentura Park Cancun16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
Popular LocationEl Rey Ruins24 min drive
Popular LocationPetempich Bay25 min drive

Choose dates to view prices

  • Deluxe Room Garden View

    3.8/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    More detailsDeluxe Room Garden View
  • Junior Suite Golf Course view

    4.2/5 guest room rating

    Room amenities

    • 411 sq ft
    • Golf view
    • Sleeps 2
    More detailsJunior Suite Golf Course view
  • Honeymoon Suite

    3.8/5 guest room rating

    Room amenities

    • 484 sq ft
    • Partial sea view
    • Sleeps 2
    More detailsHoneymoon Suite
  • Family Room, 2 Bedrooms

    4.4/5 guest room rating

    Room amenities

    • 969 sq ft
    • Sleeps 6
    More detailsFamily Room, 2 Bedrooms
  • Deluxe Room, Resort View

    3.9/5 guest room rating

    Room amenities

    • 484 sq ft
    • Resort view
    • Sleeps 4
    More detailsDeluxe Room, Resort View
  • Deluxe Room, Ocean View

    3.7/5 guest room rating

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room, Ocean View
  • Presidential Suite, 1 King Bed, Garden View

    Room amenities

    • 969 sq ft
    • Sleeps 6
    More detailsPresidential Suite, 1 King Bed, Garden View
  • Governador Suite

    Room amenities

    • 969 sq ft
    • Ocean view
    • Sleeps 2
    More detailsGovernador Suite
  • Deluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    More detailsDeluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
  • Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Travelling with kids? Consider Aquaworld and Cancun Interactive Aquarium.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Ventura Park Cancun - 16 min drive
  • Delfines Beach - 22 min drive
  • Maya Cancun Museum - 24 min drive
  • El Rey Ruins - 24 min drive
  • Petempich Bay - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Tratoria — 1 min walk
Questions about this property?Find answers

About this property

Moon Palace Cancún - All Inclusive

Upscale property on the beach, with 10 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Moon Palace Cancún - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 2058 rooms boast jetted bathtubs, and offer free WiFi and balconies. 24-hour room service and minibars are standard, as are Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Free extended parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 14 restaurants and 3 coffee shops
  • 5 poolside bars, 9 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 36 holes of golf
  • 10 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 39 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Roll-in shower

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch smart TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Can I cancel my reservation for free at Moon Palace Cancún - All Inclusive and receive a full refund?
Yes, Moon Palace Cancún - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Cancún - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of Aug 8, 2020, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on Aug 23, 2020 start from CA $349, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Moon Palace Cancún - All Inclusive have a pool?
Yes, this property has 10 outdoor pools and a children's pool.
Is Moon Palace Cancún - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Moon Palace Cancún - All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is Moon Palace Cancún - All Inclusive located?
Located in Cancun, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park, and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).

Guest reviews

Overall score and ratings for Moon Palace Cancún - All Inclusive

4.1
Very good
5 - Excellent
511
4 - Good
279
3 - Okay
102
2 - Mediocre
58
1 - Poor
48
4.4
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service. I would definitely go back. It is great choice to stay at.

Stayed 2 nights in Aug 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jun 2020

    1/5

      This traveller didn’t leave comments with their review
      Stayed 7 nights in Mar 2020

      1/5

        This traveller didn’t leave comments with their review
        Stayed 1 night in Mar 2020