- Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I would definitely go back. It is great choice to stay at.
Stayed 2 nights in Aug 2020
Photo gallery
Guest reviews
Very good
998 reviews
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa
Cleaning and safety practices
Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment
Map
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO
Explore the area
Ventura Park Cancun16 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
El Rey Ruins24 min drive
Petempich Bay25 min drive
Choose dates to view prices
Deluxe Room Garden View
Photos of Deluxe Room Garden View
Deluxe Room Garden View
3.8/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
45 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Junior Suite Golf Course view
Photos of Junior Suite Golf Course view
Junior Suite Golf Course view
4.2/5 guest room ratingMore detailsRoom amenities
- 411 sq ft
- Golf view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
38 square metres m2 room, balcony with golf course views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
Honeymoon Suite
Photos of Honeymoon Suite
Honeymoon Suite
3.8/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Partial sea view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
45 square metres m2 room, balcony with partial sea views
Club Level – Light refreshments
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Smoking And Non-Smoking
Family Room, 2 Bedrooms
Photos of Family Room, 2 Bedrooms
Family Room, 2 Bedrooms
4.4/5 guest room ratingMore detailsRoom amenities
- 969 sq ft
- Sleeps 6
Room information
Sleeps
- Max people: 6Max adults: 4Max children: 4
Room details
1 King Bed and 2 Double Beds
90 square metres m2 room, balcony with garden views
Layout – 2 bedrooms
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Smoking And Non-Smoking
Deluxe Room, Resort View
Photos of Deluxe Room, Resort View
Deluxe Room, Resort View
3.9/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Resort view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
45 square metres m2 room, balcony with resort views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Wheelchair accessible
Smoking And Non-Smoking
Deluxe Room, Ocean View
Photos of Deluxe Room, Ocean View
Deluxe Room, Ocean View
3.7/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Ocean view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
45 square metres m2 room, balcony with ocean views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
Presidential Suite, 1 King Bed, Garden View
Photos of Presidential Suite, 1 King Bed, Garden View
Presidential Suite, 1 King Bed, Garden View
More detailsRoom amenities
- 969 sq ft
- Sleeps 6
Room information
Sleeps
- Max people: 6Max adults: 4Max children: 4
Room details
1 King Bed
90 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Governador Suite
Photos of Governador Suite
Governador Suite
More detailsRoom amenities
- 969 sq ft
- Ocean view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed and 1 Double Sofa Bed
90 square metres m2 room, balcony with ocean views
Layout – Bedroom and dining area
Relax - Indoor private hot tub
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
Deluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
Photos of Deluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
Deluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
5/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
45 square metres m2 room, balcony with garden views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
Photos of Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
More detailsRoom amenities
- 484 sq ft
- Ocean view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
45 square metres m2 room, balcony with ocean views
Internet – Free WiFi
Entertainment – 42-inch Smart TV with satellite channels and pay-per-view films
Food & Drink – Coffee/tea maker, minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, jetted bathtub and separate shower
Practical – Free long-distance calls, laptop-compatible safe and iron/ironing board; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
About this area
Cancun
Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Travelling with kids? Consider Aquaworld and Cancun Interactive Aquarium.
Visit our Cancun travel guideWhat's nearby
- Ventura Park Cancun - 16 min drive
- Delfines Beach - 22 min drive
- Maya Cancun Museum - 24 min drive
- El Rey Ruins - 24 min drive
- Petempich Bay - 25 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive
Restaurants
- Tratoria — 1 min walk
Questions about this property?Find answers
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkelling
Land activities
Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
On-site live performances
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Free valet parking
- Free extended parking
- Return airport shuttle (surcharge)
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 14 restaurants and 3 coffee shops
- 5 poolside bars, 9 bars/lounges and 1 swim-up bar
- 24-hour room service
Things to do
- 24-hour fitness centre
- 36 holes of golf
- 10 outdoor pools
- 2 outdoor tennis courts
- Aerobics classes
- Arcade/game room
- Basketball
- Beach volleyball
- Billiards/pool table
- Children's pool
- Full-service spa
- Golf driving range
- Mini golf
- Nightclub
- Pilates classes
- Playground
- Sauna
- Shopping
- Steam room
- Tennis
- Volleyball
- Yoga classes
Family friendly
- 10 outdoor pools
- Arcade/game room
- Babysitting/childcare (surcharge)
- Children's pool
- Dry-cleaning service
- Free children's club
- Free supervised childcare/activities
- Corner/local shop
- In-room childcare (surcharge)
- Laundry facilities
- Mini golf
- Playground
- Waterslide
Conveniences
- ATM/banking services
- Banquet hall
- Lift
- Free newspapers in reception
- Corner/local shop
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Golf lessons
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tennis lessons
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- French
- Portuguese
- Russian
- Spanish
Business services
- Business centre
- Meeting rooms
- Conference centre
Outdoors
- Beach cabanas (surcharge)
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Pool cabanas (surcharge)
- Pool sunloungers
- Pool umbrellas
- Rooftop terrace
Spa
- 39 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - swedish
- Massage/treatment rooms
- Reflexology
- Sauna
- Hot tub
- Steam room
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Roll-in shower
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Bathrobes
- Bidet
- Free toiletries
- Hairdryer
- Jetted bathtub
- Separate bathtub and shower
- Towels
Entertainment
- 42-inch smart TV
- TV/satellite channels
- Films for purchase
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Desk
- Free local calls
- Free long-distance calls
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Slippers
- Turndown service
Policies
Check-in
Check-in between 3 PM and midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Frequently asked questions
Guest reviews
4.4
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.3
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2020
This traveller didn’t leave comments with their review
Stayed 2 nights in Jun 2020
This traveller didn’t leave comments with their review
Stayed 7 nights in Mar 2020
This traveller didn’t leave comments with their review
Stayed 1 night in Mar 2020
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