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Moon Palace Cancún - All Inclusive

Star Rating
4.5 out of 5

Information

Reviews

4.3 / 5Very Good
3,743 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Moon Palace Golf Club
    19 min walk
  • Popular Location
    Ventura Park Cancun
    16 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive
  • Popular Location
    Riviera Cancun Golf Resort
    19 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Deluxe Room, Jetted Tub, Garden View -Kids eat and stay free

    Room Amenities

    • Sleeps 4
    More details
  • Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Deluxe Room, Jetted Tub, Resort View - Kids eat and stay free

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Concierge Level

    Room Amenities

    • Partial sea view
    • Sleeps 2
    More details
  • Junior Suite Golf Course view

    Room Amenities

    • Golf view
    • Sleeps 2
    More details

About this area

Cancun

Moon Palace Cancún - All Inclusive is located by the ocean and in an area with good shopping. Delfines Beach and Tortuga Beach reflect the area's natural beauty and area attractions include Aquaworld and Cancun Interactive Aquarium. Travelling with kids? Consider Ventura Park Cancun and Delphinus Dreams. Our guests appreciate the resort's location for the sightseeing.

What's nearby

  • Popular Location
    Moon Palace Golf Club - 19 min walk
  • Popular Location
    Ventura Park Cancun - 16 min drive
  • Popular Location
    Riviera Cancun Golf Resort - 19 min drive
  • Popular Location
    Delfines Beach - 22 min drive
  • Popular Location
    El Rey Ruins - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Where to eat
  • Tratoria – Open daily. Reservations required.

About this property

Moon Palace Cancún - All Inclusive

4.5-star beach property with a full-service spa
Guests of this beach resort will appreciate convenient on-site amenities such as a 24-hour fitness centre and a steam room. All 2058 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies or patios and iPod docking stations are standard, as are Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with iPod docking stations and free minibar items. Rooms open to balconies or patios. 42-inch Smart televisions come with premium satellite channels. Bathrooms include a jetted bath, complimentary slippers and a hairdryer.
This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkelling
Land activities
Cycling
Fitness facilities
Miniature golf
Football
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
On-site live performances
Theme parties

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Special check-in instructions

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets not allowed

Property payment types

MastercardAmerican ExpressVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Free extended parking

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 14 restaurants and 3 coffee shops
  • 5 poolside bars and 9 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 36 holes of golf
  • 10 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bike hire
  • Full-service spa
  • Golf driving range
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • Laundry facilities
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Business services

  • Meeting rooms
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 39 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Beach towels

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Hairdryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Towels

Entertainment

  • 42-inch smart TV
  • TV/satellite channels
  • iPod dock
  • premium channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Nearby things to do

Activities

Where to eat

4.3

Very Good

5 - Excellent
2,055
4 - Good
1,068
3 - Okay
348
2 - Mediocre
171
1 - Poor
101
4.5
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.4
Property condition

1/5

  • Liked: Amenities
  • Disliked: Cleanliness, staff & service, property conditions & facilities

I just got back 3 days ago from this resort and I was attending a wedding & also my first time in Cancun. When we got to our room it smelled like mildew/musky, thought maybe because room had been closed up so didn’t say anything. The next morning woke up with the worst allergies and the smell was worse so we asked to be moved. We got moved one floor up (2nd flr), right when we walked in I went to open patio door and stopped when I saw a puddle of feces with mosquitos & ants, I told the employee since he was still standing there, he said he would send someone. 2 hrs passed, no one came, then water started drilling down from light fixture over the spa tub by the sliding door, then the other light started dripping water, after 3 min, the entire part of the ceiling approx 3x5 ft came crashing down on the tub! As if this wasn’t bad enough & scared the you know what out of us, it took 45 min for someone to come help. Mind you, there is live wired with water. We had 2 hrs before the wedding and needed to get ready. They moved us to the 3rd flr (3rd room for us in 2 days), where we thought everything was better but the air conditioner was not blowing cold air. The air didn’t get fixed till 2 days later where they took 3 hrs checking it and finally replacing it, just to have that one work exactly the same!!! I couldn’t believe how bad of an experience we were having and I honestly feel that we should have been comped the money we paid for 4 nights there.

Stayed 4 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best all inclusive resort I’ve ever been to. The amount of choice and customer service is flawless.

Stayed 4 nights in Dec. 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Dec. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Dec. 2019

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Nov. 2019

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