Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
  • Popular LocationDelfines Beach14 min drive
  • Popular LocationLa Isla Shopping Mall20 min drive
  • Popular LocationTortuga Beach33 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Honeymoon Suite, Flex Cancellation options

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Two Bedroom Suite Golf Course View

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Governador Suite, Flex Cancellation options

  • 969 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Golf Course view, Flex cancellation options

  • 411 sq ft
  • Studio
  • 1 bathroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Two Bedrooms Presidential Suite Kids & Teens Free.

  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Ventura Park Cancun and Aquaworld are popular area attractions. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. With jet skiing, scuba diving, and water skiing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Xoximilco - 6 min drive
  • Cancun Country Club - 8 min drive
  • Delfines Beach - 14 min drive
  • La Isla Shopping Mall - 20 min drive
  • Tortuga Beach - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Upscale aparthotel on the beach, with 6 outdoor swimming pools
At Moon Palace Cancún - All Inclusive, spend the day at the beach, relax by one of the aparthotel's 6 outdoor swimming pools, or enjoy the onsite golf course and full-service spa. Each apartment boasts an indoor private spa tub and offers free WiFi and a balcony. Thoughtful touches include bathrobes and slippers, and also available are 24-hour room service and a Smart TV.
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Languages spoken

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 6 outdoor pools
  • Umbrellas
  • Sun loungers
  • Indoor private spa tub
  • Private spa tub
  • Spa tub
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body treatments
  • Body wraps
  • Reflexology
  • Manicures and pedicures
  • Hot stone massages
  • Swedish massages
  • Facials
  • Sports massage
  • 36 treatment rooms
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • On site car rental

Family friendly

  • Children stay free
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Restaurants on site

  • Momo
  • Agra
  • Gondola
  • Bugambilias
  • Sky Bar

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 1 restaurant and 2 coffee shops
  • 4 swim-up bars, 5 poolside bars, 1 beach bar and 1 bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Private picnics
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided
  • Bathrobes
  • Free toiletries

Entertainment

  • 47-inch Smart TV with cable/satellite service
  • Evening entertainment
  • Concerts/live shows
  • Pool or billiards table
  • Foosball table
  • Table tennis table
  • Arcade/game room
  • Karaoke
  • Games
  • Pay movies

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Near the airport
  • Near a health or beauty spa

Things to do

  • 27 holes of golf
  • Fitness center
  • 2 outdoor tennis courts
  • Golf cart
  • Water sports equipment
  • Waterslide
  • Nightclub
  • Basketball on site
  • Golf driving range on site
  • Mini golf on site
  • Golf lessons on site
  • Golfing on site
  • Golf course on site
  • Windsurfing on site
  • Designer stores on site
  • Aerobics classes on site
  • Beach volleyball on site
  • Parasailing nearby
  • Theme parks nearby
  • Power boating nearby
  • Jet skiing nearby
  • Water skiing nearby
  • Boat tours nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 2036 rooms
  • 3 floors
  • 16 buildings
  • Romance packages available

Travellers also viewed these properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive Aparthotel
Moon Palace Cancún - All Inclusive Aparthotel Cancun

Frequently asked questions

Overall score and ratings