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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Explore the area

  • Popular LocationMoon Palace Golf Club10 min walk
  • Popular LocationXoximilco2 min drive
  • Popular LocationEl Tinto Golf Course2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Xbalamqué Theater and Cinemex La Isla Cancun are cultural highlights, and some of the area's activities can be experienced at Moon Palace Golf Club and El Tinto Golf Course. Traveling with kids? Consider Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to get your feet wet? Jet skiing, scuba diving and water skiing adventures can be found near the property.

What's nearby

  • Moon Palace Golf Club - 10 min walk
  • Xoximilco - 2 min drive
  • El Tinto Golf Course - 2 min drive
  • Ventura Park Cancun - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

4.5-star luxury property refurbished in 2020 and located near Moon Palace Golf Club
You can look forward to a free breakfast buffet, 27 holes of golf, and a marina at Moon Palace Cancún - All Inclusive. This property is a great place to bask in the sun with a white sand beach, a beach bar, and sun loungers. Treat yourself to a hot stone massage, hydrotherapy, or a body scrub at AWE SPA, the onsite spa. The onsite theme restaurant, Momo, features Asian cuisine. The gym offers aerobics classes and Pilates classes; other things to do include windsurfing, beach yoga, and basketball. In addition to a nightclub and a roundtrip airport shuttle, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 4 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a free beach club on site, and luggage storage
  • Outdoor furniture, games, and wedding services
  • Guest reviews say great things about the helpful staff and proximity to the airport
Room features
All 2036 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Showers, free toiletries, and hair dryers
  • 47-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and childcare services

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily
  • 2 coffee shops/cafes
  • 4 swim-up bars
  • 5 poolside bars
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Bugambilias
  • Gondola
  • Momo
  • Sky Bar

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - January 2020

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower only
  • Slippers
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 47-inch Smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive

Frequently asked questions

Does Moon Palace Cancún - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on Feb 28, 2023 start from CA $627.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancún - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancún - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Moon Palace Cancún - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Reviews

8.0

Very good

Rating 10 - Excellent. 752 out of 1439 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 274 out of 1439 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 164 out of 1439 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 108 out of 1439 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 141 out of 1439 reviews" "
" "2 - Terrible 10%

8.7/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nahomie, Jamaica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Not too far from the airport. The staff were friendly. The check in agent was very pushy and wanting us to upgrade. The beach was terrible, dark water. But very nice pool area. Food was good. We had access to the other sister hotel.(Nizuc) I found their food to be tastier. Overall, it was a good experience
Stayed 6 nights in Jan 2023

6/10 Okay

Oleg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only couple restaurants
Stayed 1 night in Jan 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to go. The staff was amazing, your room was always cleaned, the food was amazing as well!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Moon Palace- Stayed at Nizuc. Loved the Pools and the restaurants. Only complaint was Check in was super busy and kept getting bounced back and forth from Nizuc to Sunrise since rooms were not ready. (Not great way to start vacation was a bit worried) However after that was all shorted out the stay was great! Kids 13 and 11yrs old loved it. Plan on Staying at another Palace resort at spring break.

8/10 Good

LYN

Travelled with family
All good except the beach

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. Our older kids and younger kids! It’s clean, safe and tons of fun! Pools are plentiful & the sun is hot! The gym is fully equipped for the workout buff! Restaurants are great (sometimes it is a struggle to get into the reservation ones though). Overall great fun!

6/10 Okay

Brandon

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Every service was super slow

4/10 Poor

Shu

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
All restaurants are booked, so disappointed

4/10 Poor

Mario

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Requested and charged for an ocean view room only to get there and not have one available and instead given a day pass at their water park. We are adults not children and the water park was not really for adults. Highly disappointed. No hot water for showers.... that was ridiculous. Pool side food service closed early and very confusing grounds. No markings / too many stairs. Staff at key locations - language barriers prohibited accessing key information when needed. Example: taxi service / shuttles.
Stayed 3 nights in Jan 2023

8/10 Good

Toral A, Sandy Springs

Travelled with family and small children