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Overview of Cozumel Palace All Inclusive

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3 outdoor pools
Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
3 outdoor pools
3 outdoor pools

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationDolphinaris4 min walk
    Popular LocationPalacio Municipal9 min walk
    Popular LocationStingray Beach12 min walk
    AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)10 min drive

Choose dates to view prices

  • Ocean Front Suite, Kids & Teens Free + Flex cancellation options

    4.2/5 guest room rating

    Room amenities

    • 581 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsOcean Front Suite, Kids & Teens Free + Flex cancellation options
  • Ocean View Suite, Kids & Teens Free + Flex cancellation options

    4.5/5 guest room rating

    Room amenities

    • 581 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsOcean View Suite, Kids & Teens Free + Flex cancellation options
  • Ocean View Suite, Work from Paradise Long Stays Special - Kids & Teens Free

    Room amenities

    • 581 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsOcean View Suite, Work from Paradise Long Stays Special - Kids & Teens Free
  • Family Suite Oceanfront (Loft Type), Kids & Teens Free + Flex cancellation options

    4.3/5 guest room rating

    Room amenities

    • 829 sq ft
    • Sea view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsFamily Suite Oceanfront (Loft Type), Kids & Teens Free + Flex cancellation options
  • Honeymoon Suite, Flex cancellation options

    4.7/5 guest room rating

    Room amenities

    • 581 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite, Flex cancellation options
  • Ocean View Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 581 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsOcean View Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

About this area

Cozumel

Cozumel Palace All Inclusive is located near the beach and in an area with good shopping. Punta Langosta Pier and Cozumel Country Club and Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chankanaab National Park and Chankanaab Beach Adventure Park. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are not to be missed. Discover the area's water adventures with parasailing, windsurfing, and sailing nearby, or enjoy the great outdoors with ecotours.
Visit our Cozumel travel guide
Popular Location

What's nearby

  • Dolphinaris - 4 min walk
  • Palacio Municipal - 9 min walk
  • Stingray Beach - 12 min walk
  • Plaza Punta Langosta - 13 min walk
  • Punta Langosta Pier - 14 min walk

Getting around

  • AirportCozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • Rolandi's — 9 min walk
  • Jeanie’s — 10 min walk
  • The Thirsty Cougar — 18 min walk
  • Kondesa Resturante — 19 min walk
  • Coz Coffee Roasting Co. — 3 min drive

About this property

Cozumel Palace All Inclusive

4-star beach property with a full-service spa
Catch some rays at the nearby beach or spend the day relaxing at Cozumel Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 169 rooms boast jetted tubs and offer free WiFi and free minibar items. Pillowtop beds and iPod docks are standard, as are LCD TVs with satellite channels.
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 4 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 21-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Can I cancel my reservation for free at Cozumel Palace All Inclusive and receive a full refund?
Yes, Cozumel Palace All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Cozumel Palace All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Cozumel Palace All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Cozumel Palace All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Cozumel Palace All Inclusive?
Self parking is free at this property.
What time is check-in at Cozumel Palace All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at Cozumel Palace All Inclusive?
Check-out is at noon.
Does Cozumel Palace All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Cozumel Palace All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, aerobics classes, scuba lessons, and more.
Where is Cozumel Palace All Inclusive located?
Located in Colonos Cuzamil, this all-inclusive property is within a 15-minute walk of Dolphinaris and Punta Langosta Pier. Punta Morena and Palacio Municipal are also within 15 minutes.
4.6
Wonderful
5 - Excellent
700
4 - Good
226
3 - Okay
39
2 - Poor
24
1 - Terrible
10

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family, Travelled with group
Happy face iconLiked: Cleanliness, staff & service
The staff was amazing. They were friendly, responsive, approachable, and remembered us after a day or two. I can't speak highly enough of everyone that keeps the place running. Everything was also extremely clean and it was obvious they are going out of their way to sanitize everything. Our room initially smelled very must and everything was damp, including the bedding. When we told them about it they responded immediately and took care of the issue. However, the resort is starting to show its age. There are broken or missing tiles in the pools, some minor issues with lights or outlets here and there, stained or missing grout in the showers, etc. The biggest disappointment was that the resort no longer offers the $1500 credit for extras like diving and the spa (or free airport transfer) for non-members. I partially blame Expedia for not mentioning that some major amenities like that had been removed about 2 weeks before we booked. I understand that they are trying to drive memberships and bring in more money, however I don't think the prices when paying cash are competitive. This was out 3rd time there, and I honestly don't know that we'll go back until the credit and cost situation is resolved and/or the resort is updated.
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with family, Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, centrally located, very polite employees. Views are spectacular from every room! Food is very good and the drinks actually have alcohol in them ! Nightly entertainment was a huge bonus ! We enjoyed our 4 night stay .
Stayed 4 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this resort! I can not wait to go back. The staff and services are impeccable. The snorkeling right in front of the hotel is so beautiful. The food was also very good. The only negative thing i could say is i had to tell the staff no salt on my food. Oh and tbe beds and pillows are super comfortable!
Stayed 7 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Cozumel
Beautiful property. Service was very good and inviting.
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Been going there for 20 years. Staff and everyone there great job. Awesome property. Great food, excellent entertainment, room awesome. Going again in November. Only down side, they are taking away the room credits in August. We used them for diving. Not happy about that.
Stayed 7 nights in Jul 2020

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