5/5 Excellent
Michael, New York, NY
Travelled with partner
26 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2020
Photo gallery
4.7/5 Exceptional
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All-inclusive
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitizer provided
Explore the area
Maroma Beach18 min drive
Tres Rios Ecopark19 min drive
El Camaleon Mayakoba Golf Course21 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)36 min drive
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Superior Suite, Pool View
- 640 sq ft
- Sleeps 2
Suite, Pool View
- 646 sq ft
- Sleeps 2
Superior Suite, Oceanfront
- 640 sq ft
- Ocean view
- Sleeps 2
Superior Suite
- 635 sq ft
- Sleeps 2
Suite, Oceanfront
- 646 sq ft
- Ocean view
- Sleeps 2
Superior Suite, Ocean View, Corner
- 646 sq ft
- Ocean view
- Sleeps 2
Suite
- 646 sq ft
- Sleeps 2
Villa
- 2088 sq ft
- Sleeps 2
About this area
Playa del Carmen
Located in Playa del Carmen, Iberostar Grand Paraiso Adults Only - All Inclusive is on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club.
What's nearby
- Sanctuary of Hope and Time Capsule - 13 min drive
- Dr. Alfredo Barrera Marin Botanical Garden - 13 min drive
- Maroma Beach - 18 min drive
- Tres Rios Ecopark - 19 min drive
- El Camaleon Mayakoba Golf Course - 21 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive
Restaurants
- Venecia — 1 min walk
- Haiku — 1 min walk
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart
Lessons/classes/games
Aerobics
Pilates
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free valet parking
Food and drink
- Free buffet breakfast available daily 7:00 AM–10:00 AM
- Buffet and à la carte meals, snacks and beverages included
- 6 restaurants
- 1 beach bar, 1 swim-up bar and 1 poolside bar
- 24-hour room service
Things to do
- 18 holes of golf
- 2 outdoor pools
- Beach yoga
- Billiards/pool table
- Evening entertainment
- Fitness centre
- Full-service spa
- Golf driving range
- Indoor pool
- Kayaking
- Nightclub
- Parasailing
- Pilates classes
- Private picnics
- Sailing
- Sauna
- Scuba diving
- Shopping centre
- Shopping
- Snorkelling
- Steam room
- Table tennis
- Tennis
- Windsurfing
- Yoga classes
Family friendly
- 2 outdoor pools
- Dry cleaning service
- DVD player
- Indoor pool
Conveniences
- ATM/banking services
- Banquet hall
- Lift
- Gift shop/newsstand
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Golf cart
- Golf clubhouse
- Golf lessons
- Golf privileges (optional)
- Golf pro shop
- Hair salon
- Multilingual staff
- Porter
- Tennis lessons
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- French
- German
- Spanish
Business services
- 4 meeting rooms
- Business centre
- Conference centre (37835 square feet of space)
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Outdoor entertainment area
- Outdoor furniture
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 6 treatment rooms
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - sports
- Massage - swedish
- Massage/treatment rooms
- Outdoor treatment areas
- Sauna
- Spa open daily
- Hot tub
- Thalassotherapy
- Turkish bath/hammam
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path of travel
- Wheelchair-accessible registration desk
More
- 4 casino gaming tables
- 25 casino slot machines
- Beach towels
- Casino
- Romance packages available
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Ceiling fan
- Linens
- Pillow menu
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Jetted bathtub
- Shower/bathtub combination
- Towels
Entertainment
- DVD player
- Flat-screen TV
- iPod dock
- Satellite channels
Food and drink
- Champagne service
- Coffee/tea maker
- Free bottled water
Outdoor space
- Furnished balcony or patio
More
- Desk
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Private indoor hot tub
- Safe
- Slippers
- Turndown service
- Window screens
Policies
Check-in
Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 22 March 2020 to 24 October 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 26 per accommodation, per night
- Sanitation services: MXN 25.35
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Property is also known as
Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Paraiso Inclusive l
Frequently asked questions
4.7
Exceptional
999 reviews4.8/5
Cleanliness
4.8/5
Staff & service
4.7/5
Amenities
4.7/5
Property conditions & facilities
5/5 Excellent
monique, Maryland
Travelled with family, Travelled with partner
17 Mar. 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020
5/5 Excellent
Verified traveller
Travelled with family
14 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
5/5 Excellent
Verified traveller
Travelled with family, Travelled with partner
2 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
5/5 Excellent
Verified traveller
27 Feb. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
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