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InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

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Private beach, scuba diving, snorkeling
Private beach, scuba diving, snorkeling
Private beach, scuba diving, snorkeling
2 outdoor pools

Overview of InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationUvas Beach4 min drive
  • Popular LocationDolphin Discovery6 min drive
  • Popular LocationCha'an Ka'an Observatory of Cozumel12 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)18 min drive

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About this area

Cozumel

Located in Cozumel, InterContinental Presidente Cozumel Resort Spa, an IHG Hotel is in the entertainment district and on a private beach. Chankanaab Beach Adventure Park and Punta Langosta Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Chankanaab National Park and Mr. Sancho's Beach Club. Traveling with kids? Consider Playa Mia Grand Beach and Water Park and Dolphin Discovery. Looking to get your feet wet? Kayaking, windsurfing and sailing adventures can be found near the property.
Popular Location

What's nearby

  • Uvas Beach - 4 min drive
  • Chankanaab National Park - 6 min drive
  • Chankanaab Beach Adventure Park - 6 min drive
  • Dolphin Discovery - 6 min drive
  • Cha'an Ka'an Observatory of Cozumel - 12 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 18 min drive

Restaurants

  • Rolandi's — 14 min drive
  • La Conchita del Caribe — 14 min drive
  • Pepe's Grill — 14 min drive
  • Jeanie’s — 15 min drive
  • Kondesa Resturante — 15 min drive

About this property

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

4-star hotel with pools, private beach, full-service spa
Catch some rays on InterContinental Presidente Cozumel Resort Spa, an IHG Hotel's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 218 rooms offer thoughtful touches like bathrobes and slippers, as well as comforts such as premium bedding and down comforters. Free WiFi and 24-hour room service are standard, as are flat-screen TVs with cable channels.
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offers 218 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cozumel hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The SPA. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Bureau Veritas (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 25 for adults and USD 12.5 for children
  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness center
  • Full-service spa
  • Motorized watercraft
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Private beachfront location

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Up to 20 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 18 per accommodation, per night
The resort fee includes:
  • Internet access

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cozumel Presidente InterContinental
Cozumel Presidente InterContinental Resort
InterContinental Cozumel Presidente
InterContinental Presidente Cozumel Resort
InterContinental Presidente Cozumel
Intercontinental Cozumel
Presidente InterContinental Cozumel
Presidente InterContinental Cozumel Resort
Cozumel Presidente
Presidente Resort Cozumel
El Presidente Cozumel
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente InterContinental Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 792 out of 988 reviews
5 - Excellent 80%
Rating 4 - Good. 157 out of 988 reviews
4 - Good 16%
Rating 3 - Okay. 26 out of 988 reviews
3 - Okay 3%
Rating 2 - Poor. 8 out of 988 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 988 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort very friendly staff everything was top notch
Stayed 3 nights in Jun 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was super clear and no seaweed so could snorkel right off beach. Good food overall. Room was very basic but got a good rate so pleased with hotel overall. Could take snorkel trips out by dock
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, they keep everything very clean, and the service from all of the staff was impeccable. I was extremely satisfied with everything and plan on returning.
Stayed 4 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay here. It was relaxed, beautiful, tranquil, and had amazing snorkeling right from the beach. Great restaurants and a dive shop onsite. The ocean view from my enormous room was unbelievable. Ah, the sunsets!! I would go back in a heartbeat.
Stayed 4 nights in May 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an amazing location. Staff at restaurants is great. We had a very troubled check in just like last time. For some reason, when we try to pay for our reservation there is always a problem w our Amex. It happened last time and we had to spend a lot of our vacation time at the front desk and on the phone w Amex. They insisted it was our card, Amex said everything was fine. Last night after a Very long day of traveling, we encounter the same staff member as last time, and we had the sabe problem. Again, Amex said they saw no reason for the hotel to decline the card. When we tried to review our ambassador membership w the hotel, we were told a room upgrade was not available, so we didn't renew it. The room that we got is in the older side of the hotel, so we are not very happy. Not a good way to start our first trip after Covid. We can't to cozumel to celebrate our wedding anniversary and also, to celebrate life. My husband had an ugly battle with Covid 19.He almost didn't make it. But We are here and we will enjoy ourselves. We are grateful to be alive.
Stayed 1 night in Jun 2021