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Fairmont Mayakoba

Photo gallery for Fairmont Mayakoba

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Fairmont Mayakoba

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba

5-star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Pet-friendly
  • Laundry
Map
Ctra Federal Cancun - Playa Del Carmen, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course3 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • Popular LocationGran Coyote Golf15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Temazcal Natura and Cenote Chaak Tun. With parasailing and rafting nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 3 min drive
  • Tres Rios Ecopark - 9 min drive
  • Gran Coyote Golf - 15 min drive
  • 28 de Julio Square - 18 min drive
  • Punta Esmeralda Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • Casa del Lago - 6 min drive
  • Fonda Argentina - 7 min drive
  • La Brasserie - 8 min drive
  • Koh Thai - 8 min drive
  • Arezzo - 8 min drive

About this property

Fairmont Mayakoba

Upscale aparthotel on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Fairmont Mayakoba 's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the aparthotel's 4 restaurants. Each apartment boasts a deep soaking tub and offers free WiFi and a furnished balcony. Thoughtful touches include bathrobes and slippers, and also available are free wired Internet and an LED TV.
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A golf course, an outdoor tennis court, a health club, and complimentary bicycles are featured at the aparthotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Dutch, English, French, German, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 20 treatment rooms
  • 5 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Steam room
  • Turkish bath

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna Grill and Bar
  • Tauro Steakhouse

Food and drink

  • Coffee/tea maker

Dining

  • Daily full breakfast available for a fee: USD 25–32 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed: USD 55 per night

Bathroom

  • 1 bathroom
  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Entertainment

  • LED TV with premium satellite channels
  • Library
  • Pay movies
  • Piano

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (40,000 square feet of space)
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 25 lbs
  • Fee: USD 25 per pet per night
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free daily newspapers
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Things to do

  • Boat tours on site
  • Children's club on site
  • Children's pool on site
  • Ecotours on site
  • Fitness classes on site
  • Free bicycle rentals on site
  • Golf course on site
  • Golf driving range on site
  • Golf lessons on site
  • Gym on site
  • Health club on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Outdoor tennis court on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Rowing/canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/bodyboarding on site
  • Waterslide on site
  • Windsurfing on site
  • Yoga classes on site
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Theme park nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 3 floors
  • 401 rooms
  • Connecting units available
  • Reception hall

Similar properties

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Apart-hotel
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Guest rating 4.5+
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Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per person, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • In-room bottled water
  • Concierge service
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Aparthotel
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Aparthotel Playa del Carmen

Frequently asked questions

Does Fairmont Mayakoba have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Fairmont Mayakoba ?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Feb 8, 2023 start from CA $712.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Mayakoba pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Mayakoba ?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont Mayakoba ?

Check-in is from 3:00 PM - noon.

What time is check-out at Fairmont Mayakoba ?

Check-out is at noon.

Does Fairmont Mayakoba provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 256 per vehicle applies.

Where is Fairmont Mayakoba located?

This Playa del Carmen aparthotel is on the beach, 2.9 mi (4.6 km) from Playa Xcalacoco, and within 6 mi (10 km) of Playa del Carmen Main Beach and Maroma Beach. Punta Esmeralda Beach and Playa 88 are also within 6 mi (10 km).

Fairmont Mayakoba Reviews

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1031 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 199 out of 1031 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 50 out of 1031 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 22 out of 1031 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 14 out of 1031 reviews" "
" "2 - Terrible 1%

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Edgar was incredible, he took care of every need we had. Property is one of a kind, given the nature of the property and amenities, the only slight downside was the food did not fully live up to the other area of the resort. Would still return without hesitation.
Stayed 6 nights in Jan 2023

10/10 Excellent

Bibiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mayakoba is a unique ecological preserve with mangrove trees, lagoons, monkeys and coatis as well as pristine sandy beaches for which Cancun is famous. The service was great with many helpful staff. A peaceful sanctuary:)

8/10 Good

Linda T

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Poor communication between concierge and restaurants.

10/10 Excellent

Tomoko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, loved the atmosphere and the architecture. Service was great overall, although sometimes it felt understaffed.

8/10 Good

Sidika Gulfem

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We love the facility, cleanliness, and our room. The beach and the water canals were impressive. However, the food, beverage, and towel service were slow and inadequate. Overall, it was a pleasant stay but could have been excellent if the service was better.

10/10 Excellent

Tushar, Lexington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Fantastic experience. The food choices are only ok despite being expensive, but you do have access to restaurants at other resorts in Mayakoba. Don’t forget to visit the cenote and pueblito on property. All in all, one of the best resort experiences we’ve had.

8/10 Good

swati

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is just stunning . The property is very beautiful. Reaching the front desk by phone was a nightmare and the communication was disappointing. Traffic delays due to construction should be communicated to guests who are checking out that day because clearly this would impact them. Staff was polite but not always very responsible or responsive with request for dinner reservations etc. It looked like they were overwhelmed with the number of guests . If so , please don’t overbook .

8/10 Good

Katharina

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

vinay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
property is gorgeous and massive, staff was very prompt and nice, construction on beach, expected better food for Fairmont.. over all 4 star
Stayed 4 nights in Oct 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Truly loved this resort.....out fourth time here. The room updates look fantastic as well though the bathtubs probably should be updated next. Staff is incredible and the whole ambiance is simply great.
Stayed 4 nights in Oct 2022