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Overview of Fairmont Mayakoba

Photo gallery

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
VIP Access
UNESCO Sustainable Property

Fairmont Mayakoba

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationEl Camaleon Mayakoba Golf Course14 min walk
    Popular LocationTres Rios Ecopark10 min drive
    Popular LocationGrand Coral Golf Riviera Maya11 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

Casita, Signature Room, 2 Queen Beds, Non Smoking

4.6/5 guest room rating
  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 King Bed (Camaleon)

  • 2206 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

  • 436 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 1075 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Coral)

  • 1496 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Tortuga)

  • 2131 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

Casita, Room, 2 Queen Beds, Non Smoking, Beachfront

  • 504 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Casita, Signature Room, 1 King Bed, Non Smoking

  • 914 sq ft
  • Canal view
  • Sleeps 5
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 957 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 1108 sq ft
  • Canal view
  • Sleeps 5
  • 1 King Bed

Casita, Room, 2 Queen Beds, Non Smoking, Beachfront

  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Casita, Signature Room, 2 Queen Beds

  • 504 sq ft
  • Canal view
  • Sleeps 5
  • 2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

5/5 guest room rating
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Casita, Room, 1 King Bed, Non Smoking, Beachfront

  • 462 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 480 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

5/5 guest room rating
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite

  • 1851 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Casita, Signature Room, 1 King Bed, Non Smoking

4.8/5 guest room rating
  • 484 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking

4.7/5 guest room rating
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Consider Xplor Theme Park and Xcaret Eco Theme Park. With parasailing and rafting nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Tres Rios Ecopark - 10 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • 28 de Julio Square - 14 min drive
  • Punta Esmeralda Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • El Patio — 1 min walk
  • El Puerto — 1 min walk
  • El Puerto — 5 min walk
  • Casa del Lago — 8 min drive
  • Fonda Argentina — 12 min drive

About this property

Fairmont Mayakoba

Upscale resort on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Fairmont Mayakoba's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 401 rooms boast deep soaking tubs and offer free WiFi and furnished balconies or patios. Free wired Internet and room service are standard, as are LED TVs with satellite channels.
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a golf course, an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: USD 25-32 per person
  • 6 restaurants and 1 coffee shop/café
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Boat tours
  • Canoeing
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Golf course
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/boogie boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (40000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Dogs only
Up to 25 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.33 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Internet access
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Resort
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Fairmont Mayakoba and receive a full refund?
Yes, Fairmont Mayakoba offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Mayakoba cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Fairmont Mayakoba?
As of Apr 22, 2021, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on May 22, 2021 start from CA $346, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Fairmont Mayakoba have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Fairmont Mayakoba pet-friendly?
Yes, this property allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.
How much is parking at Fairmont Mayakoba?
Valet parking is free at this property.
What time is check-in at Fairmont Mayakoba?
Check-in is from 3:00 PM - noon.
What time is check-out at Fairmont Mayakoba?
Check-out is at noon.
Does Fairmont Mayakoba provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 256 per vehicle applies.
Where is Fairmont Mayakoba located?
This Playa del Carmen resort is on the beach, 0.7 mi (1.2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Mamitas Beach Club and Maroma Beach. Punta Esmeralda Beach and Grand Coral Golf Riviera Maya are also within 6 mi (10 km).

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 718 out of 988 reviews
5 - Excellent 73%
Rating 4 - Good. 188 out of 988 reviews
4 - Good 19%
Rating 3 - Okay. 49 out of 988 reviews
3 - Okay 5%
Rating 2 - Poor. 19 out of 988 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 988 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A prefect family relaxing trip with amazing service
Stayed 8 nights in Mar 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lot of things to do, great service, good food.
Stayed 6 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had high expectations of the hotel and I'm so glad that they met them and exceeded them. Customer service was amazing, protocols, cleanliness, food, amenities. Hoping to return soon!
Stayed 3 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Heaven on Earth! Our original trip was supposed to be for 5 days and we had to extend 4 more day (awww poor us LOL) due to bad weather at DFW (worst ice/snow storm to hit DFW in 72 years). We had room 818 beautiful! We had a private pool and our own Butler David just moments from the beach bar and beach. When we had to extend we got room 909 right on the beach! No pool but did I mention right on the beach! Our service was spectacular, everybody was so friendly and helpful and bilingual, every little thing we needed we taken care of. Everybody who works there is genuinely happy and happy to serve! So different than in America. We saw Talum, We went to a Cenote, Every where we went people were so friendly! The views were breath taking. We had the on site photographer take our pictures on the beach and they turned out beautiful! We met the nicest people from all over the US staying there and everybody was so chill and just eager to speak to one another! I could go on and on about how clean and beautiful the resort was, but I think you get the idea. Everything we dreamt of and so much more! This trip was a very special celebration of our anniversary and the honeymoon we never had because I got Cancer right after we got married so this was our anniversary, honeymoon and I beat Cancer trip all in one and it couldn't have been any more perfecto!
Stayed 5 nights in Feb 2021

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