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Fairmont Mayakoba

Photo gallery for Fairmont Mayakoba

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Fairmont Mayakoba

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course14 min walk
  • Popular LocationGrand Coral Golf Riviera Maya5 min drive
  • Popular LocationTres Rios Ecopark10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. The area's natural beauty can be seen at Maroma Beach and Playa del Carmen Main Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. With parasailing and rafting nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window
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Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Grand Coral Golf Riviera Maya - 5 min drive
  • Punta Esmeralda Beach - 10 min drive
  • Tres Rios Ecopark - 10 min drive
  • 28 de Julio Square - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • El Patio — 1 min walk
  • El Puerto — 1 min walk
  • El Puerto — 5 min walk
  • La Brasserie — 7 min drive
  • Koh Thai — 7 min drive

About this property

Fairmont Mayakoba

Upscale resort on the beach, with 5 outdoor swimming pools
At Fairmont Mayakoba, spend the day at the beach, relax by one of the resort's 5 outdoor swimming pools, or enjoy the onsite golf course and full-service spa. All 401 rooms boast deep soaking tubs and offer free WiFi and furnished balconies or patios. Free wired Internet and room service are standard, as are LED TVs with satellite channels.
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a golf course, an outdoor tennis court, a waterslide, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
Fairmont Mayakoba is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Bureau Veritas (3rd party expert - Global), and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: USD 25-32 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Boat tours
  • Canoeing
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Golf course
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/boogie boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (40000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 6 2021 to September 30 2022 (dates subject to change):
  • Dining venue(s)
  • Spa/Beauty services
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Dogs welcome
Up to 25 lbs
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.33 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 27.00 per person, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Internet access
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Resort
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 721 out of 997 reviews
5 - Excellent 72%
Rating 4 - Good. 194 out of 997 reviews
4 - Good 19%
Rating 3 - Okay. 48 out of 997 reviews
3 - Okay 5%
Rating 2 - Poor. 21 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 997 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The staff was extremely friendly and helpful, so welcoming. Beautiful location with a mix of jungle and beach.
Stayed 5 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, welcoming, place smelled amazing. Staff were pleasant and helpful. Access to golf course to and from was easy. A pleasure to stay. Definitely coming back.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff. We were well taken care of in the lobby bar which was our go to for lunch most days. Sushi and a good wine list. All of the bartenders there were on their game. Estephania who checked us in and was our concierge was fantastic. A wonderful woman and very much attention to detail. Special thanks to Mr. Ayala for sending something by the room on my birthday. Free tours on the boat are available but please ensure to tip the driver. Restaurants were very good on the property. They are in the middle of rehab in the resort but we did not notice. Pools were very quiet.
Stayed 4 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful! Cant wait to see it after construction is complete.
Stayed 2 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service
Second time here at the resort......and loved it once again. Like seeing all of the renovations being done as time is beginning to show. Pools on the beach are a great idea. Staff are incredible as well as the meals. One improvement that could be made is an updating in the rooms. Looking a bit dated-though with the beach villas done I'm assuming the casitas will have their turn as well soon. Anyhow-great bang for the buck here at this resort.
Stayed 4 nights in Sep 2021