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On the beach, white sand, sun-loungers, beach umbrellas
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.6/5 Wonderful
999 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course14 min walk
Popular LocationGrand Coral Golf Riviera Maya19 min drive
Popular LocationTres Rios Ecopark19 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

  • Fairmont Room, Room, 1 King Bed, Non Smoking, Garden View

    4.7/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 3
    More detailsFairmont Room, Room, 1 King Bed, Non Smoking, Garden View
  • Fairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View

    4.7/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 4
    More detailsFairmont Room, Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    More detailsCasita, Deluxe Room, 1 King Bed, Non Smoking, Garden View
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    More detailsCasita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

    4.8/5 guest room rating

    Room amenities

    • 484 sq ft
    • Canal view
    • Sleeps 3
    More detailsCasita Signature, Room, 1 King Bed, Non Smoking, Canal View
  • Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

    4.6/5 guest room rating

    Room amenities

    • 506 sq ft
    • Canal view
    • Sleeps 4
    More detailsCasita Signature, Room, 2 Queen Beds, Non Smoking, Canal View
  • Casita Signature, Suite, 1 King Bed, Non Smoking, Canal View

    Room amenities

    • 914 sq ft
    • Canal view
    • Sleeps 5
    More detailsCasita Signature, Suite, 1 King Bed, Non Smoking, Canal View
  • Beach Area Casita Room, 1 King Bed, Canal View

    Room amenities

    • 462 sq ft
    • Canal view
    • Sleeps 3
    More detailsBeach Area Casita Room, 1 King Bed, Canal View
  • Bambu Suite, 1 King Bed, Private Pool, Resort View

    Room amenities

    • 1851 sq ft
    • Resort view
    • Sleeps 4
    More detailsBambu Suite, 1 King Bed, Private Pool, Resort View
  • Coral Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 1496 sq ft
    • Canal view
    • Sleeps 4
    More detailsCoral Suite, 1 King Bed, Private Pool, Canal View
  • Tortuga Presidential Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 2131 sq ft
    • Canal view
    • Sleeps 4
    More detailsTortuga Presidential Suite, 1 King Bed, Private Pool, Canal View
  • El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

    Room amenities

    • 2206 sq ft
    • Ocean view
    • Sleeps 6
    More detailsEl Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View
  • Beach Area Casita Room 2 Queen Beds, Canal View

    Room amenities

    • 506 sq ft
    • Canal view
    • Sleeps 4
    More detailsBeach Area Casita Room 2 Queen Beds, Canal View
  • Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

    Room amenities

    • 1108 sq ft
    • Canal view
    • Sleeps 5
    More detailsBeach Area Casita Suite, 1 King Bed, Private Pool, Canal View
  • Fairmont Room, 1 King Bed, View

    Room amenities

    • 436 sq ft
    • Resort view
    • Sleeps 3
    More detailsFairmont Room, 1 King Bed, View
  • Fairmont Room, 2 Queen Beds, View

    Room amenities

    • 480 sq ft
    • Resort view
    • Sleeps 4
    More detailsFairmont Room, 2 Queen Beds, View
  • Casita Signature, Suite, 2 Queen Beds

    Room amenities

    • 504 sq ft
    • Canal view
    • Sleeps 5
    More detailsCasita Signature, Suite, 2 Queen Beds
  • Casita, 2 Queen Beds, Beachfront

    Room amenities

    • 504 sq ft
    • Ocean view
    • Sleeps 4
    More detailsCasita, 2 Queen Beds, Beachfront
  • Casita Suite, 1 King Bed, Beachfront

    Room amenities

    • 963 sq ft
    • Ocean view
    • Sleeps 5
    More detailsCasita Suite, 1 King Bed, Beachfront
  • Premium Suite, 1 King Bed, Beachfront

    Room amenities

    • 1075 sq ft
    • Ocean view
    • Sleeps 3
    More detailsPremium Suite, 1 King Bed, Beachfront

About this area

Playa del Carmen

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Travelling with kids? Consider Xplor Theme Park and Xcaret Eco Theme Park. With parasailing and rafting nearby, you'll find plenty of adventures in the water.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 14 min walk
  • 28 de Julio Square - 14 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive
  • Tres Rios Ecopark - 19 min drive
  • Punta Esmeralda Beach - 26 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • Las Brisas Restaurant — 1 min walk
  • El Puerto — 1 min walk

About this property

Fairmont Mayakoba

Upscale resort on the beach, with 5 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Fairmont Mayakoba's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 401 rooms boast deep soaking bathtubs, and offer free WiFi and furnished balconies or patios. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.
Fairmont Mayakoba offers 401 forms of accommodation with a safe and free newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

All-inclusive details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: USD 25-32 per person
  • Buffet and à la carte meals, snacks and beverages included
  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Boat tours
  • Canoeing
  • Children's pool
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Golf course
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (40000 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • LED TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Health club
  • Hot springs
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Dogs only
Up to 25 lb/11 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access
  • Concierge/Valet service
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector, a security system and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

Can I cancel my reservation for free at Fairmont Mayakoba and receive a full refund?
Yes, Fairmont Mayakoba offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Mayakoba cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Fairmont Mayakoba?
As of Aug 3, 2020, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Aug 14, 2020 start from CA $255, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Fairmont Mayakoba have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this resort pet-friendly?
Yes, this property allows dogs with a maximum weight of up to 11 kg per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to noon.
What time is check-out at Fairmont Mayakoba?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 256 per vehicle, roundtrip, applies.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this property located?
This Playa del Carmen resort is on the beach, 0.7 mi (1.2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Grand Coral Golf Riviera Maya and Tres Rios Ecopark. 28 de Julio Square and Guadalupe Church are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Fairmont Mayakoba

4.6
Wonderful
5 - Excellent
731
4 - Good
192
3 - Okay
49
2 - Mediocre
15
1 - Poor
12
4.8
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a beautiful place to visit, we enjoy the bikes that are available for pedaling around the resort.

Stayed 5 nights in Jul 2020

2/5

  • Liked: Cleanliness
  • Disliked: Amenities

I paid for all inclusive. Hotel wouldn't honor it. Even after showing them emailed confirmation. Expedia was no help either. First day if trip traveling from Dallas to Mexico since 10am , we're didn't eat until 9pm. Spent three while day trying to fix issue. Next day Expedia blames the hotel and hotel blames Expedia. Multiple attempts to speak with a supervisor with Expedia with no help. Finally fixed the next day. Expedua issues a 25 credit towards next trip. A joke 25 dollars. Hotel fires nothing but blame Expedia. When you ruined a day's trip worth over 300 dollars.

Stayed 3 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

The measures of safe and health The quality of cleaning All the personnel is very attentive All personnel knows what to do The amenities Food Weather - design - all

Stayed 6 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

This hotel is a great choice for families. The property is so relaxing. Due to COVID most of amenities are not working. Costumer services could not be better. The Food at the Italian restaurant is awesome and the staff is very professional. Room is daily well care. The only think I do not recommend is the drinks at the beach.

Stayed 5 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the staff is incredibly friendly and accomodating, the accommodations were very comfortable and supplied with everything we needed, and they are very eco-conscious.

Stayed 2 nights in Mar 2020