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Grand Velas Riviera Maya - All Inclusive

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Exterior
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Velas Riviera Maya - All Inclusive

VIP Access

Grand Velas Riviera Maya - All Inclusive

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationTres Rios Ecopark10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention center. Xcaret Eco Theme Park is a popular area attraction and if an activity is on the agenda, El Camaleon Mayakoba Golf Course and Gran Coyote Golf are worth checking out. Traveling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 10 min drive
  • Guadalupe Church - 10 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • La Brasserie - 6 min drive
  • Koh Thai - 6 min drive
  • Arezzo - 7 min drive
  • Coco's Cabanas - 8 min drive
  • Fonda Argentina - 9 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 8 restaurants. Each apartment boasts an indoor private spa tub and a jetted tub, while also featuring comforts like premium bedding and a pillow menu. A flat-screen TV with cable channels and a DVD player provide a bit of entertainment, and guests will also appreciate thoughtful touches like free minibar items and an espresso maker.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages
  • Free beach cabanas
  • Free beach shuttle

Pool/Spa

  • 2 indoor pools
  • 3 outdoor pools
  • 4 spa tubs
  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Private indoor spa tub
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Food and drink

  • Espresso maker

Dining

  • 2 beach bars
  • 24-hour room service
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Champagne service
  • Couples/private dining
  • Free daily manager's reception
  • Free stocked minibar
  • Private picnics
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • iPod dock
  • Karaoke
  • MP3 dock
  • Piano

Outdoor areas

  • Garden
  • Picnic area
  • Porch
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (94,548 square feet of space)
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free grocery shopping service
  • Free weekday newspapers
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Connected to a convention center
  • In a shopping district
  • In the city center
  • Near a health/beauty spa
  • Near the sea
  • Next to a golf course
  • On a lake

Things to do

  • 18 holes of golf on site
  • Arcade/game room on site
  • Beach volleyball on site
  • Beach yoga on site
  • Billiards/pool table on site
  • Children's pool on site
  • Ecotours on site
  • Fitness classes on site
  • Free bicycle rentals on site
  • Free children's club on site
  • Free supervised activities for children on site
  • Gym on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Mini golf on site
  • Pilates classes on site
  • Shopping on site
  • Boat tours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Spelunking nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Security system
  • Smoke detector

General

  • 3 buildings
  • 4 floors
  • 539 rooms
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Connecting units available
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 Indoor pools, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on Feb 4, 2023 start from CA $1,726.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Located in Playa del Carmen, this beachfront aparthotel is in the city center, 2.6 mi (4.1 km) from El Camaleon Mayakoba Golf Course, and within 12 mi (20 km) of Gran Coyote Golf and Xcaret Eco Theme Park.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 629 out of 715 reviews" "
" "10 - Excellent 88%
Rating 8 - Good. 62 out of 715 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 9 out of 715 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 10 out of 715 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 5 out of 715 reviews" "
" "2 - Terrible 1%

9.8/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation

10/10 Excellent

Michele Denise, Wakefield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Most beautiful resort, amazing food and the staff go over the top to help you and make your stay incredible. Can't recommend this place enough. You won't be disappointed.

10/10 Excellent

tuan, san jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best service i ever got when staying on vacation Great food Strongly recommend to everyone
Stayed 2 nights in Nov 2022

10/10 Excellent

Jeff, Austin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Holly Melissa

Stayed 4 nights in Oct 2022

10/10 Excellent

Aleksandra Anna, dallas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My 8 th time and always the best experience
Stayed 4 nights in Sep 2022

10/10 Excellent

Nasim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Once you come here, no other hotel-staff, service,food, will be able to match it. So be ready to disappointed everytime you go to other places and dream of Gran Vellas. This hotel is worth every dime. 5⭐️
Stayed 5 nights in Apr 2022

10/10 Excellent

Binh

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Collin, Arlington

Stayed 3 nights in Jul 2022

10/10 Excellent

Teryl

Stayed 3 nights in Jun 2022