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On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
2 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.8 out of 5 Exceptional
660 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
Popular LocationTres Rios Ecopark9 min drive
Popular LocationGrand Coral Golf Riviera Maya11 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

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  • Nature View Suite - Zen Experience

    4.7/5 guest room rating

    Room amenities

    • 1184 sq ft
    • Resort view
    • Sleeps 4
    More detailsNature View Suite - Zen Experience
  • Nature View Suite with Pool - Zen Experience

    4.8/5 guest room rating

    Room amenities

    • 1184 sq ft
    • Lagoon view
    • Sleeps 4
    More detailsNature View Suite with Pool - Zen Experience
  • Ambassador Suite Ocean View

    5/5 guest room rating

    Room amenities

    • 1270 sq ft
    • Ocean view
    • Sleeps 4
    More detailsAmbassador Suite Ocean View
  • Grand Class Pool Suite Ocean Front

    4.7/5 guest room rating

    Room amenities

    • 1377 sq ft
    • Ocean view
    • Sleeps 4
    More detailsGrand Class Pool Suite Ocean Front
  • Ambassador Pool Suite Ocean View

    4.2/5 guest room rating

    Room amenities

    • 1270 sq ft
    • Ocean view
    • Sleeps 4
    More detailsAmbassador Pool Suite Ocean View
  • Zen Grand Two Bedroom Family Suite Nature View

    3.8/5 guest room rating

    Room amenities

    • 2368 sq ft
    • Resort view
    • Sleeps 6
    More detailsZen Grand Two Bedroom Family Suite Nature View
  • Suite, 1 Bedroom (Governador)

    Room amenities

    • 2540 sq ft
    • Beach view
    • Sleeps 4
    More detailsSuite, 1 Bedroom (Governador)
  • Presidential Suite, 1 Bedroom (Zen)

    Room amenities

    • 3518 sq ft
    • Resort view
    • Sleeps 4
    More detailsPresidential Suite, 1 Bedroom (Zen)
  • Presidential Suite, 2 Bedrooms (Ambassador)

    Room amenities

    • 3084 sq ft
    • Beach view
    • Sleeps 4
    More detailsPresidential Suite, 2 Bedrooms (Ambassador)
  • Presidential Suite, 1 Bedroom (Grand Class)

    Room amenities

    • 3796 sq ft
    • Beach view
    • Sleeps 2
    More detailsPresidential Suite, 1 Bedroom (Grand Class)
  • Ambassador Two Bedrooms Family Suite Ocean View

    Room amenities

    • 2540 sq ft
    • Ocean view
    • Sleeps 6
    More detailsAmbassador Two Bedrooms Family Suite Ocean View

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention centre. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xcaret Eco Theme Park. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Guadalupe Church - 10 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Punta Esmeralda Beach - 19 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Chaka — 1 min walk
  • Sen Lin — 1 min walk

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 539 soundproofed rooms feature free WiFi and iPod docks. Guests can enjoy upscale touches, such as indoor private hot tubs and jetted bathtubs, along with premium bedding and pillow menus for a bit of added comfort.
Grand Velas Riviera Maya - All Inclusive offers 539 forms of accommodation with indoor private hot tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 the outdoor swimming pools, 2 indoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveller Top 100 List.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Limo/town car service

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 indoor pools
  • 3 outdoor pools
  • 4 hot tubs
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (94548 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between noon and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive All-inclusive property
Grand Velas Riviera Maya Playa del Carmen
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Grand Velas Riviera Maya - All Inclusive and receive a full refund?
Yes, Grand Velas Riviera Maya - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Velas Riviera Maya - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Velas Riviera Maya - All Inclusive have a pool?
Yes, this property has 2 indoor pools, 3 outdoor pools and a children's pool.
Is Grand Velas Riviera Maya - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Velas Riviera Maya - All Inclusive ?
Self-parking and valet parking are free at this property.
What time is check-in at Grand Velas Riviera Maya - All Inclusive ?
Check-in is from noon to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Grand Velas Riviera Maya - All Inclusive ?
Checkout is at noon. Late checkout is available for USD 65 (subject to availability).
Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive ?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.
Where is Grand Velas Riviera Maya - All Inclusive located?
Located in Playa del Carmen, this beachfront resort is in the city centre and within 3 mi (5 km) of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Xcaret Eco Theme Park is 11.8 mi (19 km) away.
4.8
Exceptional
660 reviews
5 - Excellent
581
4 - Good
58
3 - Okay
9
2 - Poor
9
1 - Terrible
3

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Stayed 7 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice time at the Grand Velas Resort. Everyone was very friendly. I loved that our room would be made twice daily. Food was very good . Our favorite was The Asian restaurant. Only complaint is that the small pool in our suit was not very clean and the beach is not nice at ALL! If you’re looking for clean turquoise water, then this is not the place for you. The beach even looked muddy.
Stayed 4 nights in Jul 2020

5/5 Excellent

Stayed 4 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The service is very good and the room is very big and comfortable. The concierge.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing Resort , the service is incredible and food and beverages are first class . The place is beautiful Spa is very good
Stayed 1 night in Mar 2020

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