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Overview of Grand Velas Riviera Maya - All Inclusive

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Featured Image
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers
VIP Access

Grand Velas Riviera Maya - All Inclusive

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
    Popular LocationTres Rios Ecopark9 min drive
    Popular LocationGrand Coral Golf Riviera Maya11 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Choose dates to view prices

Nature View Suite - Zen Experience

  • 1184 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Presidential Suite, 1 Bedroom (Grand Class)

  • 3800 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Grand Class Pool Suite Ocean Front

5/5 guest room rating
  • 1378 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Ambassador Two Bedrooms Family Suite Ocean View

  • 2540 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Presidential Suite, 2 Bedrooms (Ambassador)

  • 3089 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Zen Grand Two Bedroom Family Suite Nature View

  • 2368 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 4 Queen Beds

Ambassador Suite Ocean View

5/5 guest room rating
  • 1270 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Presidential Suite, 1 Bedroom (Zen)

  • 3520 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom (Governador)

  • 2540 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Nature View Suite with Pool - Zen Experience

  • 1184 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Ambassador Pool Suite Ocean View

5/5 guest room rating
  • 1270 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention center. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xcaret Eco Theme Park. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and skydiving nearby.
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Playa 88 - 11 min drive
  • Punta Esmeralda Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • Chaka — 1 min walk
  • Sen Lin — 1 min walk
  • El Puerto — 8 min drive
  • Fonda Argentina — 8 min drive
  • La Vagabunda — 8 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 539 soundproofed rooms feature free WiFi and iPod docks. Guests can enjoy upscale touches like indoor private spa tubs and jetted tubs, along with premium bedding and pillow menus for a bit of added comfort.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Top 100 List.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 indoor pools
  • 3 outdoor pools
  • 4 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (94548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from noon - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings). PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule health screenings.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya - All Inclusive All-inclusive property

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 587 out of 666 reviews
5 - Excellent 88%
Rating 4 - Good. 58 out of 666 reviews
4 - Good 9%
Rating 3 - Okay. 9 out of 666 reviews
3 - Okay 1%
Rating 2 - Poor. 9 out of 666 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 666 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2021

4/5 Good

Liked: Staff & service, room comfort
Hesitate to give it 5 stars. Construction noise
On arrival to the hotel, we were ushered through grand gates and given the instruction "you're 30xx" and sent on our way. Took us a while to find the actual check in area. Due to COVID, we were told we'd get an upgrade from Ambassador class to Grand Class and that they were closing half the resort to consolidate. While I love an upgrade, I do wish this was told upfront, as I bought the most expensive Ambassador class room and wound up in the same Grand class room I would have anyways. Regardless, I can't complain about an upgrade! The room was very nice, although we found lots of mosquitos, both dead and alive. Also you can hear lots of noise via the doors as guests walked past our room (walls seemed to keep the sound out between rooms). We had our own small dipping pool on the huge balcony, but it was very dirty and never got cleaned during our stay. The pools were both very nice and both remained open despite half the resort rooms closing. Food was very good and plentiful. Service Tuesday/Wednesday was excellent, very friendly staff. However, the last half of the trip everyone became rushed and appeared overwhelmed. We waited an hour and a half for breakfast and an hour for lunch. Buffet was different due to COVID, can't serve yourself, which is no fun. We found it best and quickest to order room service for breakfast at least. Lastly, construction noise occurred all day, starting early, on both sides of the resort. I'm sure it's a great time to work, but not for a guest.
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional, as usual
Stayed 6 nights in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great although they were still fixing the hotel after recent hurricanes.
Stayed 3 nights in Nov 2020

5/5 Excellent

Stayed 7 nights in Aug 2020