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Grand Velas Riviera Maya - All Inclusive

Star Rating
5 out of 5

Information

Reviews

4.8 / 5Exceptional
643 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    El Camaleon Mayakoba Golf Course
    6 min drive
  • Popular Location
    Grand Coral Golf Riviera Maya
    7 min drive
  • Popular Location
    Tres Rios Ecopark
    9 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    46 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Nature View Suite - Zen Experience

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Nature View Suite with Pool - Zen Experience

    Room Amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Ambassador Suite Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Grand Class Pool Suite Ocean Front

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Ambassador Pool Suite Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Zen Grand Two Bedroom Family Suite Nature View

    Room Amenities

    • Resort view
    • Sleeps 6
    More details
  • Suite, 1 Bedroom (Governador)

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Presidential Suite, 1 Bedroom (Zen)

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Presidential Suite, 2 Bedrooms (Ambassador)

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Presidential Suite, 1 Bedroom (Grand Class)

    Room Amenities

    • Beach view
    • Sleeps 2
    More details
  • Ambassador Two Bedrooms Family Suite Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 6
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is in the city centre and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Punta Esmeralda Beach. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park.

What's nearby

  • Popular Location
    El Camaleon Mayakoba Golf Course - 6 min drive
  • Popular Location
    Grand Coral Golf Riviera Maya - 7 min drive
  • Popular Location
    Tres Rios Ecopark - 9 min drive
  • Popular Location
    Guadalupe Church - 10 min drive
  • Popular Location
    Punta Esmeralda Beach - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • Where to eat
  • Chaka – Al fresco dining family restaurant offering regional cuisine. Serves breakfast and lunch on select days.
  • Sen Lin – Al fresco dining fine-dining restaurant with a bar offering Asian cuisine. Serves dinner on select days.
  • Lucca – Al fresco dining fine-dining restaurant with a bar offering Italian cuisine. Serves dinner on select days.
  • Frida – Beachfront fine-dining restaurant with a bar offering Mexican cuisine. Serves dinner on select days.

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. All 539 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies or patios and iPod docking stations are standard, as are flat-screen TVs with cable channels.
Grand Velas Riviera Maya - All Inclusive offers 539 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Snorkelling
Land activities
Cycling
Fitness facilities
Miniature golf
Football
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveller Top 100 List.

Policies

Check-in

Check-in between 3 PM - 3 AM
Minimum check-in age - 18

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.
Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before noon
Late check-out subject to availability

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets or service animals allowed

Property payment types

American Express
Mastercard
Visa

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 140 per vehicle
  • Airport shuttle fee per child: USD 0 (up to 15 years old)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Grand Velas Riviera Maya All Inclusive All-inclusive property
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Velas Riviera Maya Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Limo/town car service

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 indoor pools
  • 3 outdoor pools
  • 4 hot tubs
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (94548 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • iPod dock
  • MP3 dock
  • premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Nearby things to do

Activities

Where to eat

4.8

Exceptional

5 - Excellent
567
4 - Good
55
3 - Okay
9
2 - Mediocre
9
1 - Poor
3
4.9
Cleanliness
4.8
Service and Staff
4.7
Amenities
4.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service. Only negative is that the staff on the beaches would be racking what seemed all day. It was a little uncomfortable to be relaxing on the beach only to see the staff racking. Instead of racking around the clock I suggest they do it morning / lunch and evening. Not necessary to be out there all day.

Stayed 4 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Most beautiful property, best service, incredible food and overall best all-inclusive I have ever been to. Terrific babysitting and kid friendly as well. Will gontjere again for sure!

Stayed 7 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. Very clean. Staff is genuinely friendly.

Stayed 4 nights in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful properties and amazing staff. World class service.

Stayed 6 nights in May 2019

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