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Banyan Tree Mayakoba

Photo gallery for Banyan Tree Mayakoba

Exterior
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property

9.6/10 Exceptional

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course5 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Banyan Tree Mayakoba is near theme parks and on a private beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Playa 88 - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • La Brasserie - 8 min drive
  • Koh Thai - 8 min drive
  • Casa del Lago - 8 min drive
  • Arezzo - 8 min drive
  • Fonda Argentina - 9 min drive

About this property

Banyan Tree Mayakoba

5-star luxury hotel by the ocean
Located close to El Camaleon Mayakoba Golf Course, Banyan Tree Mayakoba provides 18 holes of golf, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a private beach, sun loungers, and beach umbrellas. Treat yourself to a Thai massage, Ayurvedic treatments, or a facial at the onsite spa. The onsite restaurant, Sands Beach Club, features ocean views and international cuisine. The health club offers aerobics classes and yoga classes; other things to do include kayaking, archery, and ecotours. Free in-room WiFi is available to all guests, along with a terrace and designer stores on site.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and 4 outdoor tennis courts
  • An area shuttle, express check-out, and golf clubs on site
  • Guest reviews say great things about the helpful staff
Room features
All 161 rooms offer comforts such as 24-hour room service and private pools, as well as thoughtful touches like premium bedding and pillow menus.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch HDTVs with digital channels
  • Furnished balconies or patios, wardrobes/closets, and recycling

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free secured valet parking on site
  • Area shuttle up to 60 km

Food and drink

  • Daily buffet breakfast available for a fee: USD 56.80 for adults and USD 28.40 for children
  • 3 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cello
  • Oriente
  • Saffron
  • Sands Beach Club
  • The Tomahawk Den

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Steam room
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Private in-room pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,310 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • In-room accessibility
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Eco-friendly cleaning products
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 50-inch Smart TV with digital channels
  • Pay movies
  • Private pool

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 1 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.54 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 56.8 for adults and USD 28.4 for children (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Banyan Tree Mayakoba?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on Feb 16, 2023 start from CA $792.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Mayakoba pet-friendly?

Yes, this property allows pets (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 60 per pet, per stay. Service animals are exempt from fees.

How much is parking at Banyan Tree Mayakoba?

Self parking and valet parking are free at this property.

What time is check-in at Banyan Tree Mayakoba?

Check-in is from 3 PM - 1 AM.

What time is check-out at Banyan Tree Mayakoba?

Check-out is at noon.

Where is Banyan Tree Mayakoba located?

This Playa del Carmen hotel is on the beach, 1.3 mi (2 km) from El Camaleon Mayakoba Golf Course, and within 12 mi (20 km) of Quinta Avenida and Xcaret Eco Theme Park.

Can I cancel my reservation for free at Banyan Tree Mayakoba and receive a full refund?

Yes, Banyan Tree Mayakoba offers free cancellation on select room rates, because flexibility matters! Please refer to Banyan Tree Mayakoba cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 931 reviews" "
" "10 - Excellent 87%
Rating 8 - Good. 94 out of 931 reviews" "
" "8 - Good 10%
Rating 6 - Okay. 19 out of 931 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 4 out of 931 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 4 out of 931 reviews" "
" "2 - Terrible 0%

9.8/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie, troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and the service were outstanding. The villas are spacious and super private. We will definitely go back again!
Stayed 3 nights in Jan 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuine 5 star experience. Extremely attentive staff, beautiful grounds. Electric golf carts to move you around if you don't fancy the provided cycles. Good choice of restaurants, fun beach club. Exceptional spa. Nothing is cheap though so factor that in to your calculations.
Stayed 4 nights in Jan 2023

8/10 Good

Juan, Mexico City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private Villas, asian decor very cool.... beach area below standard for riviera maya, very limited space

10/10 Excellent

myer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your own pool the nature trails and the bikes made a relaxing and Private vacation.

4/10 Poor

Daniels

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this hotel for 2 night stay in beach villa. It offers beautiful landscape, water views and beach. My first impression was very positive as property is well designed and has a wow factor. During first evening I got severe food poisoning and spend sleepless night with upset stomach. In the morning I called for in room doctor and was given bunch of pills and a shot. Unfortunately, it didn’t work and I spend the second night equally sick. I called again doctor in early morning to for a second visit. Doctor visits were separately billed and hotel didn’t offer to cover any expenses. The only offer was to extend my stay at a discount. I already had a hotel reservation elsewhere so I left. Management didn’t offer any discounts, future offers or payment for medical bills that I incurred during my stay due to food poisoning from their in room dinning services. Very disappointing for a 5 star hotel. I expected more as my vacation was ruined completely.
Stayed 2 nights in Dec 2022

10/10 Excellent

Denis

Stayed 7 nights in Oct 2022

10/10 Excellent

Jesus E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, beautiful location, excellent service, food and rooms!
Stayed 3 nights in Sep 2022

10/10 Excellent

Ken, Sunny Isles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Absolutely beautiful property. Property is starting to show its age and needs renovation of interiors / paint and fresh up.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kimberly, Oxford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this stay was excellent and it’s been something I’ve been wanting to do for a very long time. The grounds were lovely, the staff made everything easy and perfect and were so friendly and accommodating. The food and restaurants were great, staff was wonderful , management made an effort to always introduce themselves. Having a villa concierge , they used WhatsApp to communicate with us with whatever we needed - reservations , on-site and offsite transportation, really any other requests . They even had bird control working the beach - hawks and handlers to keep the wild birds away from stealing food. Golf carts were always ready to pick you up, we never waited once. Food was pricey so make sure that’s anticipated as well as bringing cash for tips. Highly recommend Haab dinner. Highly recommend golfing at el camaleon if you’re a golfer. highly recommend visiting el Pueblito which has a few stores and casual restaurants on the property. La Fondita is amazing - tostadas and beverages at great prices. Servando was an awesome waiter who took great care of us. Talking to Victor at Koba at the golf course bar was a pleasure , we seemed to know a few of the same people and it was nice to have something in common. Xiomara, server at La Copa and also worked at Cello was an absolute delight.
Stayed 5 nights in Sep 2022

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Sep 2022