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On the beach, white sand, free beach shuttle, sun-loungers
On the beach, white sand, free beach shuttle, sun-loungers
Indoor pool, 4 outdoor pools, free pool cabanas, pool umbrellas
Terrace/patio

Guest reviews

4.8 out of 5 Exceptional
719 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course5 min drive
Popular LocationGrand Coral Golf Riviera Maya18 min drive
Popular LocationTres Rios Ecopark20 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

  • Bliss Pool Villa

    4.8/5 guest room rating

    Room amenities

    • 3153 sq ft
    • Water view
    • Sleeps 3
    More detailsBliss Pool Villa
  • Serenity Pool Villa with Living Room

    4.9/5 guest room rating

    Room amenities

    • 3466 sq ft
    • Water view
    • Sleeps 3
    More detailsSerenity Pool Villa with Living Room
  • Spa Pool Villa with Massage Porch

    5/5 guest room rating

    Room amenities

    • 3466 sq ft
    • Water view
    • Sleeps 3
    More detailsSpa Pool Villa with Massage Porch
  • Serenity Two-Bedroom Pool Villa

    3.8/5 guest room rating

    Room amenities

    • 5511 sq ft
    • Water view
    • Sleeps 5
    More detailsSerenity Two-Bedroom Pool Villa
  • Lagoon & Beachside 2-Bedroom Pool Villa

    5/5 guest room rating

    Room amenities

    • 5511 sq ft
    • Water view
    • Sleeps 5
    More detailsLagoon & Beachside 2-Bedroom Pool Villa
  • Three-Bedroom Family Residence

    4.7/5 guest room rating

    Room amenities

    • 2756 sq ft
    • Golf view
    • Sleeps 7
    More detailsThree-Bedroom Family Residence
  • Beachfront Three-Bedroom Pool Villa

    Room amenities

    • 5511 sq ft
    • Ocean view
    • Sleeps 7
    More detailsBeachfront Three-Bedroom Pool Villa
  • Beachfront Pool Suite (King)

    Room amenities

    • 3155 sq ft
    • Beach view
    • Sleeps 2
    More detailsBeachfront Pool Suite (King)
  • Beachfront Pool Suite (Queen)

    Room amenities

    • 3154 sq ft
    • Beach view
    • Sleeps 4
    More detailsBeachfront Pool Suite (Queen)
  • Beachfront Sunrise Pool Suite

    Room amenities

    • 2470 sq ft
    • Beach view
    • Sleeps 2
    More detailsBeachfront Sunrise Pool Suite
  • Lagoon Sunset Pool Villa

    Room amenities

    • 2385 sq ft
    • Lagoon view
    • Sleeps 2
    More detailsLagoon Sunset Pool Villa

About this area

Playa del Carmen

Located in Playa del Carmen, Banyan Tree Mayakoba is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Xcaret Eco Theme Park. Travelling with kids? Don't miss Xplor Theme Park. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with cave exploring and skydiving.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 5 min drive
  • Grand Coral Golf Riviera Maya - 18 min drive
  • Tres Rios Ecopark - 20 min drive
  • Playa 88 - 21 min drive
  • Punta Esmeralda Beach - 25 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • The Shack Beach Club — 1 min walk
  • Oriente — 1 min walk

About this property

Banyan Tree Mayakoba

Upscale resort on the beach, with 4 outdoor swimming pools
Spend the day relaxing at the beach, practising your swing on Banyan Tree Mayakoba's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. All 123 rooms boast private pools and deep soaking bathtubs, plus complimentary wireless Internet access and Smart TVs with digital channels. Guests will also find furnished balconies or patios, separate sitting areas and 24-hour room service.
Banyan Tree Mayakoba offers 123 forms of accommodation which are accessible via exterior corridors and feature private pools and DVD players. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Smart televisions come with digital channels and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. 4 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Banyan Tree Spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured valet parking
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: MXN 900-1000 per person
  • 7 restaurants
  • 2 swim-up bars, 2 poolside bars and 3 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's pool
  • Designer shops
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Private picnics
  • Sailing
  • Sauna
  • Hot tub
  • Steam room
  • Tennis
  • Wine-tasting room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free babysitting/childcare
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (10409 square feet)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Couples dining
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Free rollaway beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch smart TV
  • Digital channels
  • DVD player
  • Films for purchase

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Eco-friendly cleaning products used
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private pool
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 1 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay
1 per room (up to 22 lb/10 kg)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 900 and MXN 1000 per person (approximately)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Banyan Tree Mayakoba and receive a full refund?
Yes, Banyan Tree Mayakoba offers free cancellation on select room rates, because flexibility matters! Please refer to Banyan Tree Mayakoba cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Banyan Tree Mayakoba?
As of Sep 26, 2020, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on Oct 13, 2020 start from CA $519, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Banyan Tree Mayakoba have a pool?
Yes, this property has an indoor pool, 4 outdoor pools and a children's pool.
Is Banyan Tree Mayakoba pet-friendly?
Yes, this property allows pets (limit 1 per room) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 1000 per accommodation, per stay.
How much is parking at Banyan Tree Mayakoba?
Valet parking is free at this property.
What time is check-in at Banyan Tree Mayakoba?
Check-in is from 3 PM to 1 AM.
What time is check-out at Banyan Tree Mayakoba?
Checkout is at noon.
Does Banyan Tree Mayakoba provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Banyan Tree Mayakoba located?
This Playa del Carmen resort is on the beach, 1.3 mi (2 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Grand Coral Golf Riviera Maya and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 9 mi (15 km).
4.8
Exceptional
719 reviews
5 - Excellent
624
4 - Good
79
3 - Okay
14
2 - Poor
1
1 - Terrible
1

4.9/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very private hotel, service is amazing, the unique private village are gorgeous, the beautiful beach was off of waves and with marvelous sand, with two non salted water pool at it side. Fantastic golf course as well make this place unique. Will be back with my lovely wife.
Stayed 2 nights in Sep 2020

4/5 Good

Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service. Everyone’s super friendly, the food is great and the resort is unique.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, ambiance , staff and villas are wonderful. Spacious and well appointed. The only thing is the food needs a little bit more options since is limited in my opinion.
Stayed 4 nights in Jun 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent vacation . Banyan tree is the best of the complex Mayakoba
Stayed 6 nights in Jul 2020

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