Banyan Tree Mayakoba

Photo gallery for Banyan Tree Mayakoba

Primary image
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course5 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • Popular LocationGrand Coral Golf Riviera Maya10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Banyan Tree Mayakoba is near theme parks and on a private beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 5 min drive
  • Tres Rios Ecopark - 9 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Playa 88 - 11 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • La Brasserie - 8 min drive
  • Koh Thai - 8 min drive
  • Casa del Lago - 8 min drive
  • Arezzo - 8 min drive
  • Fonda Argentina - 9 min drive

About this property

Banyan Tree Mayakoba

5-star resort with pools, private beach, full-service spa
Spend the day at Banyan Tree Mayakoba's private white sand beach, relax by one of the 2 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature private pools and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banyan Tree Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 56.8 for adults and USD 28.4 for children
  • 1 restaurant
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sands Beach Club
  • Oriente
  • Cello
  • Saffron
  • The Tomahawk Den

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Archery
  • Boat tours
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Playground
  • Private picnics
  • Sailing
  • Sauna
  • Steam room
  • Tennis
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (3310 square feet)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch Smart TV
  • Digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Eco-friendly cleaning products used
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private pool
  • Recycling
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 1 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
1 per room (up to 22 lbs)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 56.8 for adults and USD 28.4 for children (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 773 out of 890 reviews
5 - Excellent 87%
Rating 4 - Good. 91 out of 890 reviews
4 - Good 10%
Rating 3 - Okay. 19 out of 890 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 890 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 890 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property , villa was amazing, just heaven in Earth. We had so much pleasure, great service, very very friendly and helpful people, lagoon is breathtaking.
Stayed 5 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful, the villas are an amazing option if you're looking to spend a peaceful vacation, in case you want to enjoy the facilities and see people, the beach club is a great option. The staff is very friendly, Oscar, the chef at Saffron was vey kind to us. We were celebrating my husband's birthday and our anniversary and we received some treats from the staff, everyone was very friendly and while the hotel is on the expensive side it was totally worth it.
Stayed 7 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was over priced.
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

4/5 Good

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our villa was huge (though expensive), heated private pool. The showers could use some work. Terrible water pressure and the door was falling off our master shower. Unfortunately while paying 2k a night we had to endure construction that started every night at 9.pm and went well past midnight. Another night at 9:45 a worker entered our villa without calling or knocking. We were in bed with our kids and it was really scary. We told the hotel about both and they took $300 off our bill (of over 15k…I mean, thanks I guess?). Otherwise the staff was great, massages were amazing, loved the buffet, pool by beach was beautiful though wish there were more shady spots and real lounge chairs.
Stayed 6 nights in Feb 2022