Dear Katherine, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that you appreciated the beautiful hotel ambiance and the friendly service our team provided. Our diverse culinary offerings are indeed a highlight, and we're glad you enjoyed them. We strive to offer an idyllic, luxury experience in our tropical setting, and it's rewarding to know that aspects like room cleanliness and overall service met your expectations, reflecting our dedication to a harmonious guest experience. However, we're mindful of the occasional challenges posed by nature, such as seaweed, and we're constantly working in the most respectful and eco-friendly manner to manage this. We regret that the air conditioning in the restaurant did not meet your comfort levels, but rest assured, we aim to provide a relaxed and inviting atmosphere throughout our sophisticated establishment.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Brandon,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Lizette,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Magdalena,Thank you for such a positive review.We are thrilled to hear that your husband's 40th birthday celebration was marked by luxury and sophistication at our resort. It is wonderful to know that our commitment to providing a harmonious and mindful environment contributed to the excellence of your stay. Our team is especially proud that the elegant room amenities added a touch of comfort to your carefree getaway. Thank you for appreciating the inviting and relaxed atmosphere we strive to create for our guests.It would be our pleasure to have you return on another occasion.Very best wishesGuest Service Center Management

Dear Brian,Thank you for such a great review.We are thrilled to hear that both the hotel condition and room amenities met your expectations with a perfect score! Our team takes great pride in offering a sophisticated and elegant environment, ensuring every aspect of your stay is immersed in luxury. The contemporary design and modern elegance of our rooms are crafted to create a harmonious and mindful retreat for our guests, and it is inspiring to know that you appreciated these details.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Artsem,Thank you for this great review.We are thrilled to hear that the cleanliness met your high standards and that our team's friendliness added a special touch to your stay. Our culinary team is overjoyed that you found the food delicious, showcasing our diverse international and local cuisine. It is delightful to know that our spacious resort, replete with inviting swimming pools and a harmonious blend of entertainment options, provided you a carefree and luxurious getaway. We are mindful to maintain a sophisticated atmosphere that allows our guests to feel relaxed and immersed in the natural beauty surrounding them.We look forward to welcoming you back soon.Kind regardsGuest Service Center Management

Dear Tiffany,Thank you for sharing your experience with us.Nothing makes us prouder than knowing that our guests return home with a sweet aftertaste of the service and attention provided by our staff. We will be pleased to share your comments with Roberto, Oscar, and Elvis, who will be thrilled to know they were important in your stay. We hope to host you again soon to continue exceeding your expectations.Best regards.

Dear Kathy Lynn,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear you found our resort gorgeous, a true testament to the harmonious and luxurious experience we strive to provide, set amidst the natural beauty of Playa del Carmen. Your commendation of our room cleanliness is greatly appreciated, reflecting our commitment to providing an inviting and sophisticated environment. However, we regret to hear about your experience with the service at the pool. While our dedicated team aims for respectful and mindful interactions with our guests, it appears we missed the mark in this instance. We also take note of your feedback regarding the food and will convey your comments to our culinary team, who are always seeking ways to enhance our international and local cuisine offerings. Please rest assured that we are constantly refining our guest experience to ensure a carefree and enjoyable stay for all.All of the team hope that we may be able to see you again in the future.Kindest regards,Guest Service Center Management

Dear Jomarie,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear you found our resort beautiful and fun, offering that carefree and tropical vibe we love to provide! Our breakfast offerings and poolside lunches aim to delight with their variety and quality, and we're glad these met your expectations. It is wonderful to know our sushi and room service were highlights during your stay. However, we are sorry to hear that our dinner options did not meet your sophisticated palate. While we offer culinary delights from various international and local cuisines, we understand that taste is subjective, and every guest has unique preferences. Rest assured, we're continuously working on enhancing our menu offerings and ensuring a harmonious dining experience for all our guests. We appreciate your feedback on the upgrade as well. Our aim is always to provide elegance and luxury, and we regret if any part of our service did not seem inviting or worth the added value. We hope the exclusive amenities and services of The Reserve contributed positively to your overall experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Dear Jomarie,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear you found our resort beautiful and fun, offering that carefree and tropical vibe we love to provide! Our breakfast offerings and poolside lunches aim to delight with their variety and quality, and we're glad these met your expectations. It is wonderful to know our sushi and room service were highlights during your stay. However, we are sorry to hear that our dinner options did not meet your sophisticated palate. While we offer culinary delights from various international and local cuisines, we understand that taste is subjective, and every guest has unique preferences. Rest assured, we're continuously working on enhancing our menu offerings and ensuring a harmonious dining experience for all our guests. We appreciate your feedback on the upgrade as well. Our aim is always to provide elegance and luxury, and we regret if any part of our service did not seem inviting or worth the added value. We hope the exclusive amenities and services of The Reserve contributed positively to your overall experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Tatsiana,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Janine,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Leandro,Thank you for such a great review.We are thrilled to hear that the service and culinary offerings met your sophisticated tastes and contributed to a carefree stay. Our team takes pride in maintaining a luxurious and inviting environment, and it is heartening to know the cleanliness of your room reflected our high standards. The harmonious condition of our hotel is a testament to our commitment to providing an elegant and relaxing atmosphere for all our guests.We look forward to a return visit from you in the future.Best wishes,Gext Service Center Management

Dear David Stephen,Thank you for taking the time to review your stay.We are glad to hear you found your room to be a clean and elegant private oasis, reflecting our commitment to luxury and sophistication. However, we regret to hear that the reservation process did not meet your expectations. Our aim is to create a harmonious and carefree experience for all our guests, and your feedback is invaluable as we continually strive to improve our services. Regarding the beverage service, we are genuinely surprised to hear about your experience, as our staff is usually praised for their attentive and respectful service. Rest assured, we are always relatable and mindful of our guests' needs, and we will be looking into this matter further.We are looking forward to welcoming you again.All the best!Gext Service Center Management

Dear Venieka,Thank you for reviewing your recent experience.We are glad to hear you enjoyed the luxury and comfort of our room amenities, reflecting our commitment to elegant and sophisticated accommodation. Our resort takes pride in offering an idyllic and harmonious environment, inviting guests to relax and unwind. However, it seems we missed the mark when it came to providing evening entertainment. While we aim to create a carefree and relaxed atmosphere, we appreciate your feedback and will consider how we can enhance our offerings to ensure a more engaging and inspiring experience for our guests.We hope to welcome you back.All the best.Gext Service Center Management

Dear Braj, thank you for taking the time to share your experience at our hotel.We do our best to ensure that our guests fully enjoy their stay and will certainly keep your comments about our activities in mind for the future.We look forward to welcoming you back again in the future. Kind regards,Gext Service Center Management

Dear Kevin,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Kian,Thank you for sharing your review.We are glad to hear that the visual appeal of our resort met your expectations, reflecting the luxury and sophistication we strive for. It is also heartening to know that the cleanliness of your room was up to the mark, showcasing our commitment to a harmonious and mindful living space. However, it disheartens us to hear that some aspects did not live up to your expectations. While our renovation process is indeed underway to enhance guest experiences, we apologize if this caused any inconvenience. We are surprised by your comments regarding stomach issues as we did not receive any comment from other atendees. It is worth mentioning that our culinary teams pride themselves on their diverse and international offerings, as well as cleanliness and hygiene high standards. We also take the happiness of our team very seriously, aiming for a carefree and inviting atmosphere, and we will reflect on your comments moving forward. Please be assured that we are constantly immersed in nature, with a deep appreciation for our environment, and we strive for each guest to feel a part of this inspiring atmosphere.We hope you will consider staying with us again in the future. Best regards,Gext Service Center Management

Dear Ramtin,Thank you for your review of your recent stay.We are elated to hear that you found our rooms to be impeccably clean and our hotel condition to meet your expectations of luxury and elegance. It is wonderful to know that our service was up to the sophisticated standards that we strive for, and that the amenities provided in your room contributed to a harmonious stay. However, it is disheartening to hear about the challenges you faced with restaurant reservations. Although our variety of culinary delights is a point of pride, it seems we missed the mark in making this aspect of our resort inviting and carefree for you. We are continuously working on improving our reservation process to ensure that all guests can enjoy our gastronomic experiences.We look forward to welcoming you back on a future visit. Best wishes,Gext Service Center Management

Dear April,Thank you for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will return on another occasion. Best wishes,Gext Service Center Management

Dear Kerrie,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion.Very best wishes,Gext Service Center Management

Dear Katherine,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Sven, Thank you for your review.We are glad we were able to deliver a memorable dining experience and we appreciate your recognition of our team's excellent service.We look forward to seeing you again on another occasion.Best wishes,Gext Service Center Management

Dear Jessica Erin,Thank you for sharing this lovely review.We are thrilled to hear that our resort served as the perfect backdrop for your honeymoon, offering a harmonious blend of relaxation and excitement. Your kind words about our staff's friendliness and accommodation truly warm our hearts – we strive to provide a sophisticated and attentive experience for our guests. The culinary delights you savored reflect our commitment to providing a luxury dining experience with a variety of international and local cuisine. We're delighted that our efforts to create an immersive and nature-appreciative environment contributed to your carefree vacation. It is inspiring for us to know that the activities available added a spark of adventure to your stay.We look forward to welcoming you back. Best wishes,Gext Service Center Management

Dear Rachel,Thank you for taking the time to share your feedback,While it is disheartening to hear that your experience with our food and service did not meet your expectations, we take all feedback seriously. Our culinary teams are dedicated to providing a variety of international and local cuisine, prepared with sophistication and served in our numerous restaurants, each with its own unique flair. Our staff is typically known for their respectful and attentive service, and we regret that this was not the case during your stay. We are constantly striving to create a harmonious and inviting atmosphere for all our guests, and are mindful of the experiences that inspire our guests to return. Rest assured, we are always looking for ways to enhance the carefree and relaxed environment that we aim to offer.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Gext Service Center Management

Dear Caitlin Mary,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Mike,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Owen Arthur,Thank you for such a positive review of your stay.We are thrilled to hear that our staff's attentive service contributed to a fantastic stay, reflecting our commitment to sophisticated and respectful hospitality. It is heartening to know that you savored the culinary delights, as we take pride in offering a variety of international and local flavors in our elegant dining spaces. We appreciate your recognition of the ease of navigation throughout our resort, designed to provide a harmonious and carefree experience. Embracing our tropical setting, we're glad that you found the separation of adults-only and family areas conducive to a relaxed and inviting atmosphere.We all look forward to the pleasure of seeing you again in the future. Kind regards,Gext Service Center Management

Dear Jasmin,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Elizabeth,Thank you very much for your review.We are thrilled to hear that you found our resort beautiful and were met with exceptional service from our amazing staff. Your kind words are truly appreciated, and it is wonderful to know that the luxurious and sophisticated environment we strive for has resonated with you. We are constantly inspired by the natural beauty surrounding us and are glad that guests like you also appreciate this harmonious setting. Regarding the nightlife, we aim to offer a relaxed and carefree atmosphere for our guests to unwind. While we understand that you were looking for more in terms of night activities, we hope that our tranquil and tropical environment provided a space for you to enjoy the serene evenings under the stars.All of the team hope that we may be able to see you again in the future.Kindest regards,Gext Service Center Management

Dear Paul,Thank you for this positive review of your stay with us.We are thrilled to hear that Julie, our concierge, provided exceptional service, ensuring all your needs were met in a sophisticated manner. It is wonderful that you found our team to be friendly and helpful, embodying the carefree spirit we aim for. Your commendations on the variety of our culinary offerings and the great food are truly appreciated, as we strive to create an inviting atmosphere with flavors from around the world. We are also pleased that you noticed the cleanliness and well-maintained condition of our property, reflecting our commitment to providing a luxurious and harmonious environment.We would love to welcome you back on many more occasions. Best wishes,Gext Service Center Management

Шановний Vitaliy,Дякуємо за Ваш відгук і високу оцінку нашої чистоти та сервісу. Ми пишаємося тим, що змогли забезпечити Вам бездоганний відпочинок у нашому закладі, де кожен куточок сповнений елегантності та розкоші. Наша команда завжди прагне створити атмосферу затишку та гармонії, і ми раді, що це було відчутно під час Вашого перебування.Ми з нетерпінням чекаємо вашого наступного візиту до нашого готелю. З найкращими побажаннями,Gext Service Center Management

Dear Matthew,Thanks for taking the time to share your review.We're thrilled to hear that the sublime beauty of our resort, our sophisticated culinary offerings, and the attentive service provided by Freddy, Ulises, and the rest of our team have contributed to a carefree and luxurious stay for you and your fiancée. It's always inspiring to know that the harmonious vibe by the pool with the DJ added to your enjoyment. Regarding the seaweed, we are respectful and mindful of our environment; it's part of our commitment to maintaining a natural and inviting beachfront while being immersed in nature. Rest assured, we take your feedback seriously and continuously work on ways to manage these natural occurrences in the most eco-friendly manner possible.We hope that we have the pleasure of welcoming you back in the future. Best regards,Gext Service Center Management

Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that your engagement was celebrated with an upgraded room and delightful treats, truly a testament to our commitment to creating luxurious and memorable moments. Our aim is to provide a sophisticated and carefree atmosphere, and it's inspiring to know that our elegant room amenities contributed to your wonderful stay.We take note of your feedback regarding the persistent sales approaches. While we strive to offer services and experiences that align with our guests' interests, we understand the importance of a relaxed and harmonious environment and will be mindful of maintaining the balance between being inviting and respectful of your space.It's heartening to know that the cleanliness, condition of our hotel, and the service provided by our team met your expectations, reflecting our dedication to excellence in all aspects of your stay.We hope to see you again on a future visit.Kind regards,Gext Service Center Management

Dear Eugene,Thank you for taking the time to review your stay.We have received your detailed feedback about your recent stay at our resort, and we are grateful for your insights. We want to extend our sincere apologies for the experiences you encountered during your visit. Your feedback is incredibly important to us, and we are thoroughly reviewing each point to address the areas of concern and to ensure that our team took the necessary measures to assist you. In response to the situation regarding the room upgrade, we understand the discomfort caused by the unavailability of the master suite. We aim to be transparent and accommodating, thus we extended an alternative offer, which was kindly accepted by you. We genuinely regret any misunderstanding that may have occurred.Regarding the spa service credit, we acknowledge your dissatisfaction with the credited amount, however, our hotel fulfilled the agreement and the amount of credits was respected and delivered by the hotel, still we will ensure that clearer communication is provided in the future with our booking partners.As for the dining experiences, we take pride in our variety of culinary options and regret to hear that they did not live up to the luxury experience we strive to provide.We sincerely appreciate the opportunity to address your concerns. Your insights are invaluable to us, and we are earnestly committed to using your feedback to refine and enhance the overall guest experience at our resort.Should you require any further assistance or wish to discuss your feedback in more detail, please do not hesitate to contact us directly.We hope you will consider staying with us again in the future. Best regards,Gext Service Center Management

Dear Pablo,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Jacy,Thank you for taking the time to provide this feedback.We are mindful of our guest’s experiences and appreciate your feedback. We are sorry to hear that certain aspects did not meet your expectations. Our beach is typically praised for its beauty, and we strive to maintain it alongside nature's conditions. As for the gym equipment, we ensure our facilities are regularly maintained, and we are addressing your concerns with utmost attention to keep our fitness room up to the sophisticated standards expected. Our hot tubs are a highlight for many, and we're looking into the issue to ensure a relaxing experience for all. It is inspiring for us to continuously improve and ensure that our guests have a memorable stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Gext Service Center Management

Dear Alfredo,It is a real reward to receive such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again.Best regards,Gext Service Center Management

Dear Allison,Thank you for taking the time to let us know your opinion of your recent stay.We are absolutely delighted to hear that your birthday celebration with us was a memorable one, and that our little touches of a cake, fruits, and champagne added to the joy of your special day. It is inspiring to know that Samanya, Ivonne, and Miguel provided exceptional service, truly reflecting our commitment to sophisticated and respectful hospitality. Our team thrives on ensuring every guest experience is as carefree and pleasurable as possible, and your commendation of our tranquil beach and inviting restaurants only reaffirms our efforts. We are mindful of the importance of reservations and appreciate your helpful tip to future guests for a seamless dining experience. We hope to see you again soon, Kind regards,Gext Service Center Management

Dear Max,Thank you for positively reviewing your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to the pleasure of seeing you again in the future. Kind regards,Gext Service Center Management

Dear Gabriella,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Lucy,Thank you for this positive review of your stay.We are thrilled to hear you found our property beautiful and that our service exceeded your expectations. It is wonderful to know the culinary offerings were a highlight of your stay, accentuating the sophisticated and diverse flavors we strive to deliver. The luxury and tranquility of our YHI Spa seem to have provided you with the harmonious retreat we aim for, and we're delighted it contributed to your recommendation. Our team takes pride in maintaining a high standard of cleanliness and ensuring every room amenity enhances your carefree and elegant stay.Gext Service Center Management

Dear Jerome,Thank you for this positive review.We are absolutely thrilled to hear you relished the culinary journey in our restaurants, where we aim to offer a sophisticated blend of international and local flavors. It is inspiring to know that our dedicated housekeeping team ensured your room was a pristine, luxurious haven throughout your visit, and that the condition of our hotel met your expectations for a carefree and inviting atmosphere. Your commendation on the service quality truly reflects our commitment to providing a harmonious and mindful guest experience.We hope to see you again soon. Best wishes,Gext Service Center Management

Dear Sylvia,Thank you very much for this kind review of your stay.We are overjoyed that our team's kindness and the cleanliness of your private oasis left a lasting impression on you. It is inspiring to hear that the elegance of our hotel's condition met your expectations, and we are grateful for your appreciation of our sophisticated room amenities. Our staff strives to provide a harmonious experience that resonates with our guests, and it is delightful to know we succeeded in creating a carefree and inviting atmosphere for you.We look forward to welcoming you back on future visits. Kindest regards,Gext Service Center Management

Dear Jill,Thank you for reviewing your stay with us.We are thrilled to hear that you enjoyed the luxury and elegance of our adults-only oasis, and that our sunbeds provided a carefree and inviting atmosphere for your relaxation. Our dedicated team takes pride in maintaining our sophisticated beachfront, and we appreciate your recognition of their efforts to keep it clear of seaweed. It is inspiring to know that our array of culinary delights added to the enjoyment of your week with us.We regret to hear that securing a sunbed required an early start to your day, and we always strive to ensure a harmonious and relaxed environment for all our guests. Your feedback is invaluable as we continue to create a mindful and immersive experience in nature for our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Vasilii Kiprianovich,Thank you for taking the time to share your review.We are delighted to hear that you were satisfied with the cleanliness of the room and the overall condition of our hotel, where luxury and elegance meet to create a harmonious environment. Our team takes great pride in maintaining a sophisticated and inviting atmosphere, ensuring every guest feels the carefree and relaxed vibe we strive for. Regarding the amenities, we always aim to provide a refined and mindful experience, and your feedback is incredibly valuable. We are continually inspired to enhance every aspect of our resort, immersed in the tropical beauty of Playa del Carmen, and we appreciate your perspective.We hope to welcome you back. Best wishes,Gext Service Center Management

Dear Jared,Thank you for commenting on your stay.We are thrilled to hear you found our property lovely and our staff friendly, embodying the harmonious and inviting atmosphere we strive to provide. We are also delighted that the condition of our hotel met with your high standards, reflecting the carefree luxury experience we aim for. However, it seems we missed the mark with our culinary offerings, for which we are genuinely sorry. We take pride in The Reserve's exclusive access to sophisticated and varied dining experiences, and it is disappointing to learn that Hadar did not consistently meet your expectations. Regarding Sol Steakhouse, we understand that value for money is important and we typically receive positive comments about the quality of our offerings, including our steak cuts. We are mindful of our guests with dietary restrictions and are continuously working to enhance our gluten-sensitive options to ensure a relaxed and carefree dining experience for all. As for the inconsistencies you experienced with restaurant information, we aim to provide accurate and inspiring details to all our guests, and we’ll be looking into how we can improve clarity.We're truly sorry that these aspects affected your overall impression, but we hope that the tropical ambiance and luxurious surroundings left you with some fond memories.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Gext Service Center Management

Dear Evelyn,It was a pleasure to receive this great review.It is exhilarating to hear that you had one of the best all-inclusive experiences at our adults-only oasis, where the luxury of The Reserve and our harmonious setting come together to create a unique atmosphere. We are thrilled that your choice of a swim suite added a splash of carefree enjoyment to your stay, fully immersing you in the tropical ambiance we pride ourselves on. Our team, especially Wendy, Oscar, Julie, Flor, and Julio, are the epitome of the sophisticated service we strive to deliver, always mindful of our guests' needs. Your compliments are a testament to their dedication to creating an elegant and inviting atmosphere, ensuring that every moment spent with us is inspiring and relaxed.We look forward to welcoming you again. Best regards,Gext Service Center Management

Dear Walter,Thank you for taking the time to review your recent stay.We're thrilled to hear that the adult-focused atmosphere of our resort met your expectations, and that our Junior Swim-up rooms added a touch of luxury to your stay. Our team takes pride in providing elegant accommodations and sophisticated amenities, so we appreciate your recognition. Regarding the music volume, we strive to create a harmonious environment that respects all our guests' preferences, and we regret to hear that the balance wasn't quite right during your visit. While our pools are designed to complement the tropical climate, we understand that a more inviting temperature in our swim-up facilities would have enhanced your experience. Please know that we are mindful of our guests' comfort and feedback like yours is truly inspiring for us to continue improving. We also regret that the approach to introduce our Meliá Circle promotion was not as carefree and relaxed as intended, and we'll be sure to address this with our team to ensure a more respectful engagement with our guests. Rest assured, the gym equipment's condition is noted, and we're continuously updating our fitness facilities to ensure they meet the high standards our guests expect.We hope we have the opportunity to welcome you back again.Kind regards,Gext Service Center Management