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Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

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Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationTres Rios Ecopark1 min walk
  • Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
  • Popular LocationMaroma Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

About this area

Playa del Carmen

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is located on a private beach and in a walkable area with good airport proximity. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Don't miss Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as scuba diving.
Popular Location

What's nearby

  • Tres Rios Ecopark - 1 min walk
  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Grand Coral Golf Riviera Maya - 13 min drive
  • Maroma Beach - 13 min drive
  • Punta Esmeralda Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • Casa Las Islas — 1 min walk
  • Porto Bello — 1 min walk
  • Burger Stop — 7 min drive
  • El Puerto — 8 min drive
  • Casa del Lago — 9 min drive

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 257 rooms feature thoughtful touches like free minibar items and bathrobes, along with conveniences such as sofa beds and coffee makers. Free WiFi and furnished balconies are standard, as are flat-screen TVs with satellite channels.
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free theme park shuttle

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkeling
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free theme park shuttle
  • Laundry facilities
  • Mini golf
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 42-inch flat-screen TV
  • DVD player
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 224 out of 516 reviews
5 - Excellent 43%
Rating 4 - Good. 151 out of 516 reviews
4 - Good 29%
Rating 3 - Okay. 66 out of 516 reviews
3 - Okay 13%
Rating 2 - Poor. 43 out of 516 reviews
2 - Poor 8%
Rating 1 - Terrible. 32 out of 516 reviews
1 - Terrible 6%

4.5/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, kids splash zone has heated water. They will not inform you of anything unless you ask when you check in. The resort is itself is nice. Nothing amazing though. The staff seems very unhappy. They’re definitely short in staff. Was never able to get a towel from the “Towel station” at the pool. The one day they did have someone working at the towel station, the staff member said they ran out. The pool had a bad smell. Only 1 out of the 3 poolside jacuzzis fully worked. We had a bartender upset because we ordered many drinks (we were a family group of 12). Concierge “Mario” is an arrogant overbearing salesman. My sister was offered a membership of the resort and was given a discount on her stay if she did a tour with them and she declined it. So this individual told her “why are wasting my time then?” and was so intimidating and pushy. The food is mediocre and pretty limited options. Food service takes anywhere from 1hr 30mins to 2 hrs to get to your room. Towels in our room we’re only changed once out of the 3 times they cleaned our room. Hotel was dirty and had a bad smell! Mosquitos and ants everywhere. Their beach is not like the pictures they promote. Lots of weed everywhere on the beach. Lots of mosquitos on their beach area. COVID tests are very limited and you’re not warned or told when you first check in. When we checked out, we weren’t even asked anything about our stay. Overall this place is mediocre and it is not what they promote.
Stayed 5 nights in Jun 2021

1/5 Terrible

Disliked: Amenities
After checking at 5ish... in about 30 minutes... i was told our rooms weren't ready to come back
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was very nice and friendly.
Stayed 3 nights in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place; quiet and great to spend time with family. Highly recommended!!!!!
Stayed 7 nights in May 2021