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On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Guest reviews

4.5 out of 5 Wonderful
980 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPlaya del Carmen Main Beach8 min walk
Popular LocationPier Navega8 min walk
Popular LocationMamitas Beach Club8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

Room, 2 Queen Beds, Accessible (Shower)

  • 398 sq ft
  • Sleeps 4

Suite (Plunge Pool)

  • 615 sq ft
  • Beach view
  • Sleeps 4

Grand, Suite, 1 King Bed

  • 615 sq ft
  • Beach view
  • Sleeps 4

Room, 2 Queen Beds, Oceanfront

4.9/5 guest room rating
  • 409 sq ft
  • Sea view
  • Sleeps 4

Club Room, 1 King Bed, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4

Room, 2 Queen Beds, Ocean View

4.7/5 guest room rating
  • 409 sq ft
  • Ocean view
  • Sleeps 4

Room, 1 King Bed, Partial Ocean View

4.4/5 guest room rating
  • 398 sq ft
  • Partial ocean view
  • Sleeps 4

Room, 1 King Bed (Swim up) Club Access

4.9/5 guest room rating
  • 409 sq ft
  • Sleeps 3

Room, 1 King Bed

4.4/5 guest room rating
  • 398 sq ft
  • Sleeps 4

Club Room, 2 Queen Beds, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 4

Executive Suite, 1 King Bed

  • 820 sq ft
  • Beach view
  • Sleeps 4

Room, 2 Queen Beds (Swim Up) Club Access

  • 409 sq ft
  • Sleeps 4

Club Room, 1 King Bed, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 4

Room, 2 Queen Beds, Partial Ocean View

4.8/5 guest room rating
  • 409 sq ft
  • Partial ocean view
  • Sleeps 4

Club Room, 1 King Bed

  • 406 sq ft
  • Sleeps 4

Room, 2 Queen Beds (Plunge Pool)

4.7/5 guest room rating
  • 398 sq ft
  • Sleeps 4

Presidential Room

  • Ocean view
  • Sleeps 4

Room, 2 Queen Beds

4.7/5 guest room rating
  • 409 sq ft
  • Sleeps 4

Room, 1 King Bed (Plunge Pool)

4.4/5 guest room rating
  • 409 sq ft
  • Sleeps 4

Room, 1 King Bed, Ocean View

4.2/5 guest room rating
  • 409 sq ft
  • Ocean view
  • Sleeps 4

Club Room, 2 Queen Beds, Partial Ocean View

  • 413 sq ft
  • Partial ocean view
  • Sleeps 4

About this area

Playa del Carmen

Grand Hyatt Playa Del Carmen Resort is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Mamitas Beach Club and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 8 min walk
  • Pier Navega - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Central Square - 14 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Sushi "n" Raw Bar — 1 min walk
  • La Cocina — 1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Upscale hotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Hyatt Playa Del Carmen Resort's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 314 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and flat-screen TVs with cable channels. Other amenities available to guests include furnished balconies, iPod docking stations and minibars.
Grand Hyatt Playa Del Carmen Resort offers 314 forms of accommodation with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)
Follows standard sanitisation guidelines of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: USD 8 per day
  • Parking height restrictions apply

Food and drink

  • Full breakfast available for a fee daily: USD 30 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free bike hire
  • Full-service spa
  • Pilates classes
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 47-inch flat-screen TV
  • TV channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per pet, per stay
Dogs and cats only
1 per room (up to 49 lb/22 kg)
Pets cannot be left unattended
Food and water bowls, an off-lead area and pet-sitting services are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen
Hyatt Del Carmen Del Carmen
Grand Hyatt Playa Del Carmen Resort Hotel
Grand Hyatt Playa Del Carmen Resort Playa del Carmen
Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Grand Hyatt Playa Del Carmen Resort and receive a full refund?
Yes, Grand Hyatt Playa Del Carmen Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Playa Del Carmen Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Hyatt Playa Del Carmen Resort have a pool?
Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.
Is Grand Hyatt Playa Del Carmen Resort pet-friendly?
Yes, this hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 22 kg per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.
How much is parking at Grand Hyatt Playa Del Carmen Resort?
Valet parking is available for USD 8 per day.
What time is check-in at Grand Hyatt Playa Del Carmen Resort?
Check-in is from 3:00 PM to 6:00 AM. Late check-in is available during limited hours.
What time is check-out at Grand Hyatt Playa Del Carmen Resort?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?
Some rate plans available at this property are all-inclusive.
Where is Grand Hyatt Playa Del Carmen Resort located?
Located in Downtown, this beachfront hotel is in the city centre and within a 10-minute walk of Quinta Avenida and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).
4.5
Wonderful
980 reviews
5 - Excellent
696
4 - Good
184
3 - Okay
52
2 - Poor
27
1 - Terrible
21

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the property.. everything is closed to the hotel . The beach. The pool closed to 5th ave. where all the night clubs are at. The service from beginning to end is fantastic.. is very secure we felt very safe. We would use the pool at 3am and security guard would be taking care of us.. we Loved it! We will reserved again for sure. The staff is great. Hotel food is delicious 😋 but i would suggest to look into vegetarian/vegan food. There is not a lot of choices. Thanks to all the staff for such great service.. Playa del Carmen ‘2020!
Stayed 7 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
SUCH A BEAUTIFUL RESORT FILLED WITH MUCH COMFORT KINDNESS AND JOY FROM THE MOMENT WE ARRIVED THE STAFF MADE SURE WE WERE WELL TAKEN CARE ... WE RECOMMEND THE PRESIDENTIAL SUITE .. SO BEAUTIFUL AND VERY COMFORTABLE WELL WORTH THE PRICE 😍😍😍 WE LOVED IT AND RESERVED IT ALREADY FOR NEXT YEAR 🇲🇽🏖
Stayed 4 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great property, perfect location, I had a good time
Stayed 2 nights in Sep 2020

5/5 Excellent

Stayed 8 nights in Aug 2020