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Reviews

4.6 / 5Wonderful
1,393 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Playa del Carmen Main Beach
    8 min walk
  • Popular Location
    Mamitas Beach Club
    8 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church
    11 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Room, 1 King Bed, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Queen Beds, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 2 Queen Beds, Oceanfront

    Room Amenities

    • Sea view
    • Sleeps 4
    More details
  • Room, 1 King Bed

    Room Amenities

    • Sleeps 4
    More details
  • Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    More details
  • Grand, Suite, 1 King Bed

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Suite (Plunge Pool)

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Room, 1 King Bed (Swim up)

    Room Amenities

    • Sleeps 3
    More details
  • Room, 2 Queen Beds (Swim Up)

    Room Amenities

    • Sleeps 4
    More details
  • Room, 2 Queen Beds, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Room, 2 Queen Beds, Accessible (Shower)

    Room Amenities

    • Sleeps 4
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • Sleeps 4
    More details
  • Club Room, 1 King Bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Club Room, 2 Queen Beds, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Executive Suite, 1 King Bed

    Room Amenities

    • Beach view
    • Sleeps 4
    More details
  • Room, 1 King Bed (Plunge Pool)

    Room Amenities

    • Sleeps 4
    More details
  • Room, 2 Queen Beds (Plunge Pool)

    Room Amenities

    • Sleeps 4
    More details
  • Club Room, 1 King Bed, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Club Room, 2 Queen Beds, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Oceanfront

    Room Amenities

    • Sea view
    • Sleeps 4
    More details
  • Presidential Room

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details

About this area

Playa del Carmen

Grand Hyatt Playa Del Carmen Resort is located on the beach and in an area with good shopping. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers.

Popular Location

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Yucatek Divers - 18 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Where to eat
  • The Grill at 1 26 – Beachfront steakhouse with a bar offering international cuisine. Serves dinner daily. Reservations required.
  • La Cocina – Beachfront restaurant with a bar offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.

About this property

Grand Hyatt Playa Del Carmen Resort

Upscale hotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Hyatt Playa Del Carmen Resort's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 314 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and flat-screen TVs with cable channels. Other amenities available to guests include furnished balconies, iPod docking stations and minibars.
Grand Hyatt Playa Del Carmen Resort offers 314 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: USD 8 per day

Food and drink

Full breakfast available for a fee daily: USD 30 per person
3 restaurants and 1 coffee shop/cafe
3 bars/lounges
Room service available
Coffee/tea in a common area

Things to do

24-hour fitness centre
4 outdoor pools
Aerobics classes
Arcade/game room
Beach volleyball
Beach yoga
Children's pool
Free bike hire
Full-service spa
Pilates classes
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Free cots/infant beds
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Free newspapers in reception

Guest services

Daily housekeeping
Hair salon
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Portuguese
Spanish

Business services

Meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Rainfall showerhead
Shower

Entertainment

TV channels
flat-screen TV
iPod dock
MP3 dock

Food and drink

Coffee/tea maker
Minibar

Outdoor space

Furnished balcony

More

Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in available 24 hours

Special check-in instructions

  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets are allowed for an extra charge of USD 100 per pet, per stay.
  • 1 per room (up to 49 lb/22 kg)
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cots (infant beds)!

Property payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • In-room coffee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 100 per pet, per stay
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve cots/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen
4.6

Wonderful

5 - Excellent
1,009
4 - Good
260
3 - Okay
76
2 - Mediocre
26
1 - Poor
22
4.7
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was beautiful. The rooms were spacious, clean and well kept. The pool and beach areas were phenomenal. You cannot beat the location of this property. You are literally on the beach and only steps away from all the shops and restaurants of fifth avenue. The staff is very friendly and professional. I look forward to staying here again.

Stayed 4 nights in Jan. 2020

2/5

  • Disliked: Cleanliness

I liked just food and drinks. Some stuff was nice...

Stayed 6 nights in Jan. 2020

2/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful oceanfront. Modern property. Breakfast was amazing. Clean room but bed not as comfortable as expected. Close to Fifth Avenue where shopping & great restaurants are located. Staff were very friendly & helpful esp. Kevin, our bellboy. Will definitely visit again.

    Stayed 4 nights in Jan. 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 7 nights in Jan. 2020

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