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Overview of Playacar Palace All Inclusive

Photo gallery

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Playacar Palace All Inclusive

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPaseo del Carmen2 min walk
    Popular LocationPlaya del Carmen Maritime Terminal5 min walk
    Popular LocationYucatek Divers8 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive

Choose dates to view prices

Walk Out Suites, Kids & Teens Free + Flex Cancellation Options

No guest room rating
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options

3.9/5 guest room rating
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Honeymoon Suite, Flex Cancellation Options

No guest room rating
  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Two Bedroom, Presidential Suite

  • 525 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Governador Suite, Flex Cancellation Options

3.8/5 guest room rating
  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options

4.1/5 guest room rating
  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

About this area

Playa del Carmen

Located on the beach, Playacar Palace All Inclusive is in Playa del Carmen's Playacar neighborhood, an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving, snorkeling, and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Popular Location

What's nearby

  • Paseo del Carmen - 2 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Yucatek Divers - 8 min walk
  • 3D Museum of Wonders - 11 min walk
  • Central Square - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • La Coronela — 4 min walk
  • Senor Frog's — 5 min walk
  • Casa Sofia — 6 min walk
  • Carnitas Teresita — 6 min walk
  • Mr. Dog — 6 min walk

About this property

Playacar Palace All Inclusive

Beach spa retreat walking distance from Playa del Carmen Maritime Terminal
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. All 201 rooms boast jetted tubs and offer free WiFi and free minibar items. IPod docks and 24-hour room service are standard, as are LED TVs with satellite channels.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby outdoor pool
  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Dry cleaning service
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 21-inch LED TV
  • Cable/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
Playacar Inclusive Inclusive
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Playacar Palace All Inclusive and receive a full refund?
Yes, Playacar Palace All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Playacar Palace All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Playacar Palace All Inclusive?
As of Apr 13, 2021, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on Apr 28, 2021 start from CA $415, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Playacar Palace All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Playacar Palace All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Playacar Palace All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Playacar Palace All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at Playacar Palace All Inclusive?
Check-out is at noon.
Are there all-inclusive benefits at Playacar Palace All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.
Where is Playacar Palace All Inclusive located?
This beachfront all-inclusive property is located in Playa del Carmen (Playacar), close to Paseo del Carmen, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Also nearby are Mamitas Beach Club and Playacar Golf Club.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 332 out of 547 reviews
5 - Excellent 61%
Rating 4 - Good. 153 out of 547 reviews
4 - Good 28%
Rating 3 - Okay. 31 out of 547 reviews
3 - Okay 6%
Rating 2 - Poor. 20 out of 547 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 547 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
PRICE NOT REFLECTS AT ALL WHAT THE HOTEL HAS TO OFFER
Stayed 4 nights in Mar 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever!! All the employees are very friendly since you walking the restaurant people, the ladies at front desk , we were very happy and thankful!!! The place is beautiful , all inclusive is the best!!!! We will be back for sure at the same place for sure!!!! Aracely Thankyouuuuuu!! My daughter 18 years birthday experience wast the best and you guys make it better!!
Stayed 6 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! From check in to wait staff to room keeping, the friendliness and service was extraordinary.
Stayed 7 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time there, the resort was wonderful and the restaurant staff was first class at all of the restaurants
Stayed 4 nights in Mar 2021

2/5 Poor

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Palace resorts needs to remodel this property . It’s not the Playa Car Palace we remember . Rooms are dirty and out dated. The pool area needs a major remodel . We will not be back .
Stayed 8 nights in Jan 2021

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