Title: Playacar Palace All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=41060&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Playacar Palace All Inclusive Travelers find their perfect balance of beach relaxation and wellness activities at this tranquil retreat along a pristine shoreline near Playa del Carmen ## Photo gallery for Playacar Palace All Inclusive ![Outdoor pool, pool umbrellas, sun loungers - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/2b7579b2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/78ff3878-e487-4431-bef2-13e71f26a57f-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Lobby - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/w2880h1713x0y2-2627fc1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/9a2b46c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free | View from room - Playacar Palace All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/6ef1b0b2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Maritime Terminal and Main Beach, Playacar Palace All Inclusive offers a white sand beach, a pool with swim-up bar, spa treatments like hydrotherapy and manicures/pedicures, three restaurants, breakfast included, and on-site shopping. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Breakfast included - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=41060&PinnedHotelID=41060&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 7 of 7 rooms ### View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free ![Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/f4fb6fae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free 8.0 Very good 2 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu Blackout drapes/curtains Premium bedding - Ocean view - 527 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free ![Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/36a342c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free ### Highlights Furnished patio Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu Blackout drapes/curtains Premium bedding - Ocean view - 525 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/d19791d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana 10.0 Exceptional 1 review ### Highlights Private indoor hot tub Air conditioning Free minibar items LED TV Premium bedding Blackout drapes/curtains Separate bathtub and shower Designer toiletries - Partial ocean view - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/d19791d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Ocean View - Kids & Teens Stay Free 8.0 Very good 9 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Free minibar items LED TV Blackout drapes/curtains - Ocean view - 527 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Superior Governor Suite Ocean View - King Size Bed ![Superior Governor Suite Ocean View - King Size Bed](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/b8a60bfd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Governor Suite Ocean View - King Size Bed ### Highlights Furnished patio Private indoor hot tub Air conditioning Free rollaway/extra beds Free minibar items LED TV Pillow menu Blackout drapes/curtains - Ocean view - 525 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Superior Honeymoon Suite - King Size Bed ![Superior Honeymoon Suite - King Size Bed](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/b5fb565e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Honeymoon Suite - King Size Bed ### Highlights Furnished balcony Private indoor hot tub Air conditioning Free minibar items LED TV Pillow menu Blackout drapes/curtains Premium bedding - Ocean view - 525 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free ![Superior Deluxe Partial Ocean View - Kids & Teens Stay Free](https://images.trvl-media.com/lodging/1000000/50000/41100/41060/744ba045.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe Partial Ocean View - Kids & Teens Stay Free 9.0 Wonderful 22 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Free minibar items LED TV Blackout drapes/curtains - Partial ocean view - 527 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3387fb5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 2,053 reviews CA $567 CA $691 total includes taxes & fees Apr 1 - 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Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 594 reviews CA $1,568 CA $1,901 total includes taxes & fees Mar 19 - Mar 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c20dfa8f-fc32-43e2-b57f-ea3e387a6a0a&top_cur=CAD) Ad ![Beach bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70890000/70882500/70882476/726de507_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Etéreo, Auberge Collection Maroma - Pool - Spa - Pet friendly - Kids pool 9.6 Exceptional 39 reviews CA $1,016 CA $1,425 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information?chkin=2026-3-12&chkout=2026-3-13&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c20dfa8f-fc32-43e2-b57f-ea3e387a6a0a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) ## About the area Located in Playacar, a neighborhood in Playa del Carmen, Playacar Palace All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Scuba diving, snorkeling and parasailing adventures can be found near the property. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62047%2C-87.07689&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Er8AcCHSIzwE50Cbny1ka6OMGs8=) Playa del Carmen, QROO ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 2 min walk \- 0.2 km - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.3 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.5 km - Playa del Carmen Maritime Terminal 2 min walk \- 0.2 km - Xaman Ha Aviary 6 min walk \- 0.6 km ### Getting around - Cancun Intl. Airport (CUN) 48 min drive ### Restaurants - Carl’s jr Playa 2 min walk - Starbucks 3 min walk - Dick & Willy's 4 min walk - Los Aguachiles 3 min walk - Madremia 5 min walk ## About this property ### Playacar Palace All Inclusive Luxury property near Quinta Avenida Near Playa del Carmen Main Beach, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar, and a poolside bar. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Indulge in aromatherapy, a body wrap, and a manicure/pedicure at Awe Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on site, and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Other perks include: - An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and valet parking - A roundtrip airport shuttle (surcharge), massage treatment rooms, and concierge services - A banquet hall, a 24-hour front desk, and tour/ticket assistance - Guest reviews say great things about the helpful staff and walkable location Room features All 201 rooms feature comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. More amenities include: - Jetted tubs, designer toiletries, and hair dryers - 21-inch LED TVs with premium channels - Coffee/tea makers, daily housekeeping, and desks ### All-inclusive details All-inclusive room rates at Playacar Palace All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues ### Activities and facilities/equipment All land activities and use of recreational facilities and equipment are included. ### Land activities Fitness facilities ### Lessons/classes/games Aerobics Dancing Yoga ### Entertainment Onsite entertainment and activities Onsite live performances ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - 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Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 7:00 AM to 11:30 AM - 2 bars/lounges - 3 restaurants - A poolside bar - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Outdoor pool (guest access) - Playground - Sauna - Shopping - Steam room - Yoga classes ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 6 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Wheelchair-accessible parking ### More - 1 building - 5 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Jetted bathtub - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 21-inch LED TV with premium cable/satellite channels - iPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Desk - Free local calls - Free long-distance calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 49 per person (roundtrip) - Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. Property Registration Number 008-007-000964/2025 ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the hot tub Guests under 18 years old are not allowed in the spa ### Property is also known as All Inclusive Playacar Palace Palace Playacar Playacar All Inclusive Playacar Palace Playacar Palace All Inclusive Playacar Palace Hotel Playa Del Carmen Playacar Palace Mexico Playacar Palace Resort Playacar Palace Riviera Maya/Playa Del Carmen, Mexico Playacar Palace All Inclusive Playa del Carmen Playacar Palace Playa del Carmen Playacar Palace All Inclusive All-inclusive property car Inclusive inclusive prope ## Frequently asked questions ### Does Playacar Palace All Inclusive have a pool? ### How much does it cost to stay at Playacar Palace All Inclusive? ### Is Playacar Palace All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Playacar Palace All Inclusive? ### What time is check-out at Playacar Palace All Inclusive? ### Does Playacar Palace All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Playacar Palace All Inclusive? ### Where is Playacar Palace All Inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Playacar Palace All Inclusive Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 632 8 - Good 223 6 - Okay 66 4 - Poor 38 2 - Terrible 43 ## Reviews ### 10/10 Excellent #### Adam Dec 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time. ##### Adam Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Amey Dec 28, 2025 Clean room, staff and good amenities. ##### Amey Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Sophie Jan 18, 2026 Liked: Cleanliness, property conditions & facilities This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits ![View of the hotel from the Cozumel ferry](https://a.travel-assets.com/ugc/hotel-reviews/7e70e072-73ea-497d-b216-e7cb0a2d0e35-1768704994678.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Nice cocktails at Momo restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/c6a01b7c-f9c7-456f-9537-e87b58918e0a-1768704994276.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8e2cc846-e185-4be6-a89d-6d9afe689c50-1768705089178.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Amazing food](https://a.travel-assets.com/ugc/hotel-reviews/b66a612d-861f-4c82-9e34-b8664d4e7235-1768705091616.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sophie Stayed 7 nights in Jan 2026 ### 8/10 Good #### Alexandra Jan 8, 2026 Liked: Cleanliness Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation. ##### Alexandra Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Ann Dec 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back ##### Ann Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Erika Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back. ##### Erika Stayed 5 nights in Aug 2025 ### 4/10 Poor #### NAZ COCO Dec 28, 2025 Disliked: Amenities, property conditions & facilities When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine. ![Lobby area ](https://a.travel-assets.com/ugc/hotel-reviews/70ea0a97-be47-40b0-bd71-a324f1b42e44-1766934676226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby / lounge](https://a.travel-assets.com/ugc/hotel-reviews/28601cb6-ddc7-4e94-8ebf-688ab1942c1c-1766934676352.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NAZ COCO Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Emmanuel Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful. ##### Emmanuel Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Daniel Jul 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service friendly people shopping area around great vibes ##### Daniel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Moshe Nov 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and staff was friendly ##### Moshe Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Andrew Jan 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were great and the food was top notch. ##### Andrew Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Argiris Feb 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and excellent staff ##### Argiris Stayed 14 nights in Dec 2024 ### 6/10 Okay #### Frances Jul 13, 2025 Liked: Cleanliness Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel. ##### Frances Stayed 4 nights in Jul 2025 ### 8/10 Good #### Neli Jul 6, 2025 Liked: Cleanliness The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/104a1637-61c7-4e3f-9d9c-3e30a7ec9d92-1751818452049.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Neli Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Jaime Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and cleanliness far exceeded our expectations. ##### Jaime Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Sandra Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean,safe all around a very nice place ##### Sandra Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Marcia Jun 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I like that recruiting for time share don’t bother you like an another resorts. And the facilities were very nice. ##### Marcia Stayed 5 nights in May 2025 ### 10/10 Excellent #### Sonya Maria Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders. ##### Sonya Maria Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Jessica Aug 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We loved our stay there. Staff was super nice ! ##### Jessica Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Alejandra Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level! ##### Alejandra Stayed 5 nights in May 2025 ### 10/10 Excellent #### Charlotta Mar 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great food and drinks. Staff is super friendly. I wish there was a better beach area. ##### Charlotta Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### candice michelle Apr 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely staff. Beautiful property. ##### candice michelle Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Lady Jun 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities We had such a great time, the food was delicious, our room was super clean, all the staff were super nice and welcoming. Eric, ingrid and Perla at the pool, Ivan at Madre Mia restaurant, and of course the people who had our room nice and clean every day. Location was super convenient since we were just close to the ferry tp go to Cozumel and 10 minutes away from Xcaret. ##### Lady Stayed 5 nights in May 2025 ### 10/10 Excellent #### Christian Apr 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was outstanding ##### Christian Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Alan Apr 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All Staff was super friendly and helpful. Treated us like kings. 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