Title: Etéreo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Etéreo, Auberge Collection Luxury resort on the beach, with 2 outdoor pools ![Ocean Studio with Plunge Pool](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/658fb5be.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/431229da-bfc3-4d4c-8f36-006f5ce4a67d-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Boating](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/fde1390f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/2778c05a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/0943f1d6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Etéreo, Auberge Collection, you can look forward to a beach bar, a terrace, and designer stores on site. With a beachfront location, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and ocean views. Yoga classes and fitness classes are offered at the gym; other things to do include snorkeling. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a firepit and a coffee shop/cafe. 9.6 Exceptional ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=70882476&PinnedHotelID=70882476&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ![Penthouse, Multiple Beds (Ocean, with Plunge Pool) | Dining room](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/db6e55f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, Multiple Beds (Ocean, with Plunge Pool) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 3925 sq ft - 3 bedrooms - Ocean view - Sleeps 7 - 4 Queen Beds ![Free minibar items, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/d2234768.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Studio - 2 Queens ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom Blackout drapes/curtains - 875 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/11372a9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Studio with Sky Deck and Plunge Pool ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom - 1500 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Beach/ocean view](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/82a25797.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Suite with Plunge Pool ### Highlights Furnished balcony or patio Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV - 1375 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Penthouse, Multiple Beds (Ocean, with Plunge Pool) | Dining room](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/ee3dd1b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, Multiple Beds (Ocean, with Plunge Pool) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 3050 sq ft - 2 bedrooms - Ocean view - Sleeps 5 - 3 Queen Beds ![Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/89bba1d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Suite with Sky Deck and Plunge Pool ### Highlights Furnished balcony or patio Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV - 2075 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Ocean Studio with Plunge Pool](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/658fb5be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Studio with Plunge Pool 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom - 875 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Ocean Studio](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/39df4ad7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Studio 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom Blackout drapes/curtains - 875 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Free minibar items, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/b2f050f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Multiple Beds (Ocean & Sunset, with Plunge Pool) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 2525 sq ft - 2 bedrooms - Ocean view - Sleeps 5 - 3 Queen Beds ![View from room](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/e821ff01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mangrove Studio with Plunge Pool 10.0 Exceptional 4 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom - 875 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Free minibar items, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/d727b921.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mangrove Studio with Plunge Pool - 2 Queens 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Separate bedroom - 875 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ![View from room](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/eb911e6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Ocean & Sunset with Plunge Pool) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 1650 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Mangrove Studio](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/c0a58eac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mangrove Studio ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free cribs/infant beds Minibar (some free items) LED TV Ceiling fan Blackout drapes/curtains - 875 sq ft - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/eb911e6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Multiple Beds (Ocean Veranda Duplex) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 3050 sq ft - Sleeps 5 - 3 Queen Beds ![Room (Ocean Veranda Duplex)](https://images.trvl-media.com/lodging/71000000/70890000/70882500/70882476/f1377210.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Ocean Veranda Duplex) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Air conditioning Connecting rooms available Free cribs/infant beds Dining table - 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Pool - Spa - Free WiFi - Restaurant 7.8 Good 222 reviews CA $63 CA $80 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Soul-Beach-Boutique-Hotel-Spa.h18816081.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=42d14bf1-d431-406d-8a00-4d3375209288&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information) ## About the area Located on the beach, Etéreo, Auberge Collection is in Maroma, a neighborhood in Playa del Carmen. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Traveling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. With kayaking, sailing, and fishing nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) [View more Resorts in Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Resort-Hotels.d601751-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.72058%2C-86.98386&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vjlOZoCawTDBrlcBvNx1uL8jFrA=) Paseo Kanai 16, Playa del Carmen, QROO, 77730 ### What's nearby - Maroma Beach - 4 min drive - 1.8 km - Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive - 8.8 km - Tres Rios Ecopark - 13 min drive - 7.7 km - El Camaleón Mayakoba Golf Course - 13 min drive - 10.2 km - Paradise Beach - 13 min drive - 9.5 km ### Getting around - Cancun Intl. Airport (CUN) - 45 min drive ### Restaurants - ‪Preferred Beach Club - ‬16 min drive - ‪Chaya - ‬6 min walk - ‪Preferred Club Lounge - ‬17 min drive - ‪El Pajarito - ‬16 min drive - ‪Rendezvous Bar - ‬16 min drive ## About this property ### Etéreo, Auberge Collection Luxury family-friendly resort near Maroma Beach You can look forward to a beach bar, a terrace, and designer stores on site at Etéreo, Auberge Collection. With a beachfront location, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and ocean views. Yoga classes and fitness classes are offered at the gym; other things to do include snorkeling. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a firepit and a coffee shop/cafe. Additional perks include: - 2 outdoor pools and a children's pool, along with cabanas, sun loungers, and pool umbrellas - Free valet parking - Full breakfast (surcharge), supervised childcare (surcharge), and beach towels - Multilingual staff, coffee/tea in the lobby, and a banquet hall Room features All 75 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and minibars (stocked with some free items). More conveniences in all rooms include: - Childcare services and free infant beds - Rainfall showers, deep soaking tubs, and hair dryers - 50-inch LED TVs with cable channels - Furnished balconies or patios, wardrobes/closets, and heating ## Similar properties ![5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)](https://images.trvl-media.com/lodging/89000000/88210000/88203600/88203504/0c4ebe8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The St. Regis Kanai Resort, Riviera Maya Maroma - On private beach - Pool - Spa - Pet-friendly 9.4 Exceptional 99 reviews CA $724 CA $996 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=88203504&PinnedHotelID=88203504&HadPinnedHotel=true®ionId=-1&adults=2) ![Lagoon & Sunset Rooftop Pool Villa | View from room](https://images.trvl-media.com/lodging/3000000/2400000/2393200/2393134/cfdd2d83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Mayakoba Playa del Carmen - 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Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 547 reviews CA $1,186 CA $1,439 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=32536723&PinnedHotelID=32536723&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free secured valet parking on site ### Food and drink - Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children - 2 bars/lounges - 3 restaurants - A beach bar - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining ### Restaurants on site - Changarro - Che Che - Itzam ### Things to do - 2 outdoor pools - Children's club - Children's pool - Designer stores - Fitness classes - Full-service spa - Gym - Snorkeling - Steam room - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - Children's pool - In-room babysitting (surcharge) - In-room crib - Rollaway/extra bed (surcharge) - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Turndown service - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Firepit - Free beach cabanas - On the beach - Outdoor entertainment area - Outdoor furniture - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 6 treatment rooms - Couples treatment rooms - Hot tub - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in hallways - Handrails in stairways - Well-lit path to entrance ### More - 3 floors - 8 buildings - Banquet hall - Built in 2021 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Deep soaking bathtub - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch LED TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Free minibar (limited items) ### More - Air conditioning - Ceiling fan - Connecting rooms available - Heating (climate-controlled) - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 200 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 40 lbs per pet) Pets cannot be left unattended Food and water bowls, pet-sitting services, and pet grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 75.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 2.76 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately USD 40 to 55 for adults, and USD 30 to 40 for children - Pet fee: USD 200 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 75.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Etereo Auberge Resorts Collection Etéreo, Auberge Resorts Collection Resort Etéreo, Auberge Resorts Collection Playa del Carmen Etéreo, Auberge Resorts Collection Resort Playa del Carmen ## Frequently asked questions ### Does Etéreo, Auberge Collection have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### How much does it cost to stay at Etéreo, Auberge Collection? > As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Etéreo, Auberge Collection on Oct 28, 2025 start from CA $731.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Etéreo, Auberge Collection pet-friendly? > Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 200 per pet, per stay. Service animals are exempt from fees. ### How much is parking at Etéreo, Auberge Collection? > Valet parking is free at this property. ### What time is check-in at Etéreo, Auberge Collection? > Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Etéreo, Auberge Collection? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Etéreo, Auberge Collection located? > Nestled on the beach, this Maroma resort is just steps from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Etéreo, Auberge Collection Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 4 6 - Okay 1 4 - Poor 0 2 - Terrible 1 ### 9.8/10 Cleanliness ### 10/10 Staff & service ### 9.6/10 Amenities ### 9.6/10 Property conditions & facilities ### 10/10 Eco-friendliness ### 10/10 Excellent #### Lorenia Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great option to relax in a small and quiet resort. ##### Lorenia Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Stavros Aug 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### Stavros Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Janine Aug 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is beautiful and conveniently laid out. The rooms and bathrooms are tastefully decorated and the beds are super comfortable. Great gym. Would have liked more dining options and pricing is somewhat excessive especially for food and drinks at the pool. Definitely recommend Casa Abuela. The staff was super efficient and could not have been nicer. ##### Janine Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Gaston Jan 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic boutique resort, amazing facilities ##### Gaston Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Kristi Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved being in nature and loved the sound of birds everyday, beach was gorgeous, sunrise yoga everyday, spa was amazing , staff very friendly and accommodating, loved every minute ##### Kristi Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Khulkar Dec 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gorgeous, quiet, zen resort with outstanding staff. ##### Khulkar Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Olivia Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best vacations I’ve been on in my entire life. Thank you so much to our Guia, Ommar for making our honeymoon a magical experience. Highly recommend splurging on the spa and exploring dinner at the nearby Toro hotel. ##### Olivia Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Neal Mar 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet, unique getaway ##### Neal Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Charith Jul 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each. ##### Charith Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Kai Aug 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spectacular. The absolute best in all of Cancun. ##### Kai Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Gulcin Feb 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms. ##### Gulcin Stayed 6 nights in Feb 2024 ### 6/10 Okay #### Harsh Oct 12, 2022 Liked: Cleanliness, staff & service Property is good but at the price one would expect something exceptional ##### Harsh Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Carly Aug 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget. ##### Carly Stayed 5 nights in Aug 2022 ### 10/10 Excellent #### Ryan Aug 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit! ##### Ryan Stayed 3 nights in Aug 2023 ### 8/10 Good #### Thomas Dec 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option! ##### Thomas Stayed 4 nights in Dec 2024 ### 8/10 Good #### RICHARD Jan 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area. ##### RICHARD Stayed 4 nights in Jan 2022 ### 10/10 Excellent #### Matthew Craig Aug 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Matthew Craig Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Essence Feb 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Essence Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller Oct 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort. ##### Verified traveller Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Mario Sep 22, 2024 ##### Mario Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Kweisi Mfume Jun 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kweisi Mfume Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Tony Jun 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien ##### Tony Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Colin Jun 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Colin Stayed 4 nights in May 2024 ### 10/10 Excellent #### Neil Apr 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The architecture and philosophy around well being was lovely. It helped in the relaxation of the week ##### Neil Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Rodrigo Feb 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar increible para descansar y vacacionar en familia o con la pareja. ##### Rodrigo Stayed 2 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - 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