BlueBay Grand Esmeralda All Inclusive

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Carretera Federal Chetumal, Puerto Juarez Km.300, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida12 min walk
  • Popular LocationPlaya del Carmen Main Beach15 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)5 min drive
  • Popular LocationMaroma Beach23 min drive

Choose dates to view prices

About this area

Playa del Carmen

BlueBay Grand Esmeralda All Inclusive is located in Ejidal, a neighborhood in Playa del Carmen, and is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Central Square - 12 min walk
  • Yucatek Divers - 12 min walk
  • Quinta Avenida - 12 min walk
  • Playa del Carmen Main Beach - 15 min walk
  • Maroma Beach - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Mu. Burgerhouse - 3 min walk
  • Cheester Es Pasta - 4 min walk
  • La Floresta - 6 min walk
  • El Nero - 6 min walk
  • El Fogon - 7 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at BlueBay Grand Esmeralda All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BlueBay SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages spoken

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Pay movies

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Iron/ironing board
  • Safe

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Policies

Check-in

Check-in from 3 PM - 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 219 out of 982 reviews
5 - Excellent 22%
Rating 4 - Good. 293 out of 982 reviews
4 - Good 30%
Rating 3 - Okay. 219 out of 982 reviews
3 - Okay 22%
Rating 2 - Poor. 130 out of 982 reviews
2 - Poor 13%
Rating 1 - Terrible. 121 out of 982 reviews
1 - Terrible 12%

3.7/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.3/5

Property conditions & facilities

3.7/5

Eco-friendliness

1/5 Terrible

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service
Service trash
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort for 6 days 5 nights. I’ll admit I was a little scared after reading all of the horrible reviews for this place but we went anyway and I’m glad we did! We got to the resort a little after 2pm and got checked in right away. Our rooms were in building 6 so we hopped on a golf cart and they gave us a ride although I’m not sure why everyone complains it’s too much walking. For us it was nothing! Rooms were clean and mini fridge was stocked daily. They did forget towels on day but we simply asked and got new ones immediately! The beach was covered in sea weed for most of our trip but so was the resorts on both sides of ours and it’s nothing they can control. We did see crews out daily working endlessly to rake and try to control it. One day they did have the beach almost clear for about an hour! We didn’t mind as we spent most of our time in the beautiful pools or at the magnificent lagoon that’s a few short minutes down the beach (you have to see it, waters clear as day!) we loved all of the food. Drinks were endless, facility was clean, and staff was very friendly! We are planning on going back next year with the whole family! Thank you blue bay for a great vacation!
Stayed 5 nights in May 2022

4/5 Good

Travelled with family
Liked: Staff & service
Rooms are very old and not updated. Bathroom has current leakage which was noted to personal and no one fixed and cleaned for a week. Sea is full of sea weed and not acceptable AT ALL. We did not come to sit in a pool. Entertainment and transportation were good
Stayed 7 nights in May 2022

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. Worst experience. We arrived there on Wednesday night. We checked-in and sent us to our room. When we got to the room, we opened the door and the room was already occupied by people inside. We tried to talk to the staff and they tried to relocate us to another room, but we paid extra for the beach view. They said they couldn’t help us and we went back to reception. We spoke with the same girl that helped us at the concierge desk again. She did not apologize and just said that we could talk to her supervisor, but that was all they had to offer. We talked to the concierge manager and he said the reception manager wasn’t there. We had to accept the room and come back at 7 am to reception. We arrived at the hotel at 9:30 pm and we finally got to a only room at midnight. The room smelled like mold, with mold on the walls. The fan was basically about to fall off the ceiling and the shower drain didn't work. The next morning we woke up early and we were there at 7:00 am. They said the manager wasn’t there and we should wait until 9:00. We were furious. We left our luggage and we went for breakfast. When we came back at 9 am they had a room ready for us that wasn’t beach view. We said we didn’t want it and they have no choice after we lost our day because of them. The manager refused to come talk to us and the staff available tried to help us as much as they could. After us fighting a lot, losing the day, we got free massage and we were able to schedule our diners.
Stayed 5 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena condición limpieza animación muy agradable y buena …. La comida no me gusto mucho lo mismo día y noche fría los restaurantes no había espacio no puede entrar … en la noche debería tener más aerea para estar solo hasta 11 pm
Stayed 2 nights in Apr 2022