Choose dates to view prices

Riu Palace Riviera Maya All Inclusive

Photo gallery for Riu Palace Riviera Maya All Inclusive

Aerial view
Aerial view
Minibar, in-room safe, laptop workspace, blackout drapes
6 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4.0 star property
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included
  • Free WiFi
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXaman Ha Aviary12 min walk
  • Popular LocationPaseo del Carmen18 min walk
  • Popular LocationPlayacar Golf Club1 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)7 min drive

Room options

About this area

Playa del Carmen

Riu Palace Riviera Maya All Inclusive is located in Playacar Zona Hotelera, a neighborhood in Playa del Carmen, and is next to a golf course and on the beach. Xplor Theme Park and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Xaman Ha Aviary - 12 min walk
  • Paseo del Carmen - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Cenote Chaak Tun - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive


  • Turquesa - 7 min walk
  • Starbucks - 8 min walk
  • Steakhouse Riu Tequila - 2 min drive
  • La Barra Artesanal - 6 min walk
  • Asiatico - 7 min walk

About this property

Riu Palace Riviera Maya All Inclusive

Ocean-view aparthotel with a swim-up bar, near Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at Riu Palace Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 6 restaurants. Each apartment provides a sitting area and a coffee/tea maker, plus free WiFi and a flat-screen TV with satellite channels. Added amenities include a balcony, 24-hour room service, and a minibar.
Riu Palace Riviera Maya All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities


Land activities

Fitness facilities


Water fitness


Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities


  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beachside massages


  • Beachside massages
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub


  • Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Food and drink

  • Coffee/tea maker


  • Free buffet breakfast available daily
  • 24-hour room service
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Minibar
  • Snack bar/deli


  • Bedsheets provided


  • 1 bathroom
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Separate sitting area


  • Flat-screen TV with satellite channels
  • Nightclub
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden


  • Dry cleaning/laundry service

Work spaces

  • Computer station
  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan


  • No pets or service animals


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf on site
  • Beach volleyball on site
  • Children's pool on site
  • Free children's club on site
  • Gym on site
  • Health club on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Shopping on site
  • Snorkeling on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector


  • 1 building
  • 3 floors
  • 460 rooms
  • Art Deco architecture
  • Built in 2006
  • Connecting units available
  • Garden

Similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age: 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Frequently asked questions

Does Riu Palace Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Riu Palace Riviera Maya All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Riviera Maya All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Riviera Maya All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Riviera Maya All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Riviera Maya All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Riu Palace Riviera Maya All Inclusive located?

Located in Playacar Zona Hotelera, this beachfront aparthotel is next to a golf course and within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Playa del Carmen Main Beach, and Mamitas Beach. Quinta Avenida is 2.6 mi (4.2 km) away.




Rating 10 - Excellent. 1534 out of 2094 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 362 out of 2094 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 128 out of 2094 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 40 out of 2094 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 30 out of 2094 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitivamente amamos estar hospedados en el Riu Palace Riviera Maya. Nuestras expectativas de viajar a México eran muy altas y sin lugar a dudas las superaron todas. No queríamos salir del hotel, lo hicimos porque hay lugares que son obligatorios conocer en la Riviera Maya, pero estábamos muy felices en el hotel las 24 horas. Comenzando por las personas que nos atendieron, los mexicanos se llevaron nuestro corazón y cada persona del hotel nos dio un trato excelente. Estábamos sorprendidos de la limpieza del hotel, todo estaba impecable y el cuerpo lo dejaban hermoso cada mañana. Nunca imaginamos que hubieran tantas actividades en el hotel proporcionadas por the other services team, con cada una de ellas nos divertimos, nos reímos, bailamos, jugamos, conocimos personas de casi todo el mundo al compartir con ellos gracias a estas actividades. El hotel se preocupó por cada detalle de nuestra estadía, la recepción al darse cuenta que estaba de cumpleaños me decoraron la habitación y me dejaron una felicitación escrita con un detalle, luego los meseros del restaurante japonés me trataron espectacular y me llevaron un pastel hermoso y me cantaron las mañanitas, no pude pasar un mejor cumpleaños!! Y por último algo súper importante, la comida estaba deliciosa, toda la comida nos encantó, hay mucha variedad de restaurantes y se les nota el esfuerzo para que todo tenga un sabor delicioso. Quedamos enamorados de México y muy agradecidos con el hotel. Sin lugar a dudas, volveremos!
Stayed 6 nights in May 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean!! Service was excellent!!
Stayed 4 nights in May 2023

10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
Traveled to RIU Palace Riviera Maya for my birthday and it did not disappoint! Friendly staff, excellent cleanliness, wonderful restaurants, great pools, and plenty of activities to do! The all-inclusive aspect is truly great! Most all-inclusive resorts have horrible food, but not this one. The water had some seaweed in it but that’s no fault of the property.
Stayed 3 nights in May 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good property. Everything was perfect. Food, customer service, quality, location, evertything
Stayed 6 nights in May 2023

10/10 Excellent

Julie L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second trip to this property, and this time was even better than the first time (in 2018). The property has been totally remodeled, and the new configuration of the pools is great. This resort also has the best beach area around. The staff are always very friendly and helpful, and the grounds and buildings are clean and fresh.
Stayed 5 nights in May 2023

8/10 Good


Liked: Cleanliness, amenities, property conditions & facilities
The property was very lavish and the rooms very clean , modern and confortable. The staff were all very accomodating and helpful and did not expect to be tipped all the time. Overall had a very plesant and enjoyable experiance Jang Engineer Toronto Canada
Stayed 7 nights in May 2023

6/10 Okay

Marcy Leanne Malia