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Riu Palace Riviera Maya All Inclusive

Photo gallery for Riu Palace Riviera Maya All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4-star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXaman Ha Aviary12 min walk
  • Popular LocationPaseo del Carmen18 min walk
  • Popular LocationPlayacar Golf Club1 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)9 min drive

Room options

About this area

Playa del Carmen

Riu Palace Riviera Maya All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is next to a golf course and on the beach. Playacar Golf Club and Piste Cyclable sur Paseo Xaman-Ha are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Spend some time exploring the area's activities, including golfing and golf lessons.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 10 min walk
  • Xaman Ha Aviary - 12 min walk
  • Paseo del Carmen - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Mahi Golf Course - 5 min drive

Restaurants

  • Fruta Madre - 17 min walk
  • Curry Omm - 17 min walk
  • Rolandi's - 19 min walk
  • Starbucks - 20 min walk
  • Viva Margaritas bar - 20 min walk

About this property

Riu Palace Riviera Maya All Inclusive

4-star all-inclusive property revitalized in 2019 and located in Playacar
You can look forward to a free breakfast buffet, 18 holes of golf, and a nightclub at Riu Palace Riviera Maya All Inclusive. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a manicure/pedicure, a massage, and a facial at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Enjoy the health club, as well as activities like snorkeling, kayaking, and sailing. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, luggage storage, and a gift shop
  • An elevator, tour/ticket assistance, and a porter/bellhop
  • Guest reviews say great things about the helpful staff and location
Room features
All 460 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Onsite parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas
  • Renovated entire property - December 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Riu Palace Riviera Maya All Inclusive?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Riu Palace Riviera Maya All Inclusive on Feb 8, 2023 start from CA $481.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riu Palace Riviera Maya All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Riviera Maya All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Riviera Maya All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Riviera Maya All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Riviera Maya All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Riu Palace Riviera Maya All Inclusive located?

Located in Playacar, this beachfront property is next to a golf course and within 1 mi (2 km) of Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Xaman Ha Aviary are also within 1 mi (2 km).

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1377 out of 1901 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 340 out of 1901 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 119 out of 1901 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 35 out of 1901 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 30 out of 1901 reviews" "
" "2 - Terrible 2%

9.6/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything! Staff are fun, dedicated, very polite and friendly! Food selections & presentation outstanding! Same at the bars, huge drink menu or they will make what you want… Rooms are beautiful and quiet, comfy beds, coffee machine & stock up mini-bar are a plus. Pool decks are clean, plenty of chairs, same on the beautiful beach which is raked every day. Plenty of organized activities! Thank you
Stayed 21 nights in Jan 2023

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, just awesome, food is good , beach is beautiful and clean. Lost off chair's and very hard working stuff. Very satisfied!
Stayed 8 nights in Jan 2023

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice

10/10 Excellent

Sascha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, great food
Stayed 8 nights in Jan 2023

10/10 Excellent

William Karl Harris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are doing their best to make each person and family feel special. They do an excellent job!! The people make the place!!
Stayed 7 nights in Jan 2023

10/10 Excellent

orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were amazing, the food not so much
Stayed 9 nights in Jan 2023

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, we'll be back!
Stayed 6 nights in Jan 2023

10/10 Excellent

John, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay here. Very clean, very well maintained. Great service. Friendly staff. The food has improved since our last stay.
Stayed 5 nights in Jan 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Food was decent but not great.

10/10 Excellent

Alex, Iqaluit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and waiters were excellent and helpful. Room was clean and well maintained. Family reunion was almost perfect. The only thing was that a gas smells on the beach when sea-doo rental was active.