Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property

3.7/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXplor Theme Park26 min drive
  • Popular LocationXcaret Eco Theme Park28 min drive
  • Popular LocationPuerto Morelos Town Square36 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Traveling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.

What's nearby

  • Punta Esmeralda Beach - 9 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Puerto Morelos Town Square - 36 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • Arezzo - 11 min walk
  • Los Murales - 12 min walk
  • Koh Thai - 17 min walk
  • La Brasserie - 17 min walk
  • Coco's Cabanas - 6 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 956 rooms offer free WiFi, free minibar items, and plasma TVs with satellite channels. Other amenities available to guests include balconies, room service, and coffee makers.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/boogie boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 spa tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • Italian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 329 out of 993 reviews
5 - Excellent 33%
Rating 4 - Good. 288 out of 993 reviews
4 - Good 29%
Rating 3 - Okay. 188 out of 993 reviews
3 - Okay 19%
Rating 2 - Poor. 101 out of 993 reviews
2 - Poor 10%
Rating 1 - Terrible. 87 out of 993 reviews
1 - Terrible 9%

4.1/5

Cleanliness

3.8/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with this truly eco resort. I will be going back every year for the rest of my life. Thank you to the resort and the wonderful staff for the best vacation ever.
Stayed 4 nights in May 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort overall was very nice. It is clean, many activities and family friendly. If you enjoy nature, this resort gives you a feel of a rainforest. Brazilian and Mexican restaurant were great. I do not recommend booking the standard room! Upgrade! The standard room is one step up from a motel room. I have always booked rooms with my all inclusive packages, and these rooms were by far the worse. Light was not working, toilet clogged, shower clogged, curtains were barely hanging from rod, mattress was falling apart.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So we absolutely loved our stay at Sandos Caracol. They have a beautiful resort and a lot of things to do! We loved how every night they had all kind made of things going on. The Michael Jackson night was great! We also loved all the Mexican cultural experiences they had to see! The main cenote was beautiful! The only complaint I had was that we didn’t get a king size bed as requested and being tall/bigger people sleeping on a queen was a little tight lol but we managed. Most of the restaurants we loved. The Italian restaurant was the only one we were displeased with. They were making people wait 30 minutes and when we finally got in, we saw that there were empty tables everywhere. And the food wasn’t cooked well at all. All the other restaurants we went to, we enjoyed. Overall we loved our experience.
Stayed 5 nights in May 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was nice, but when i first arrived at the hotel it took 2 hours to get checked in, receptionist was very slow, after that there was a line to get the luggage to my room so decided to walk with an infant and two kids, because i didnt want to wait another hour in line and plus there was no air conditioning in the reception so i was sweating the whole time. The food was belwo average, some restaurants you have to wait like 1 to 2 hours in line, best two restaurants are the italian and the brazillian all the others are crap, pools are nice, aqua park was very nice, beach was horrible the whole trip sea weed my whole 6 nights.
Stayed 6 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: my 9 and 12 yr old loved the waterslides (even though 2 were closed), room was very quiet, fantastic setting in the jungle, lots of animals around, all staff were amazing, property was always clean, bathrooms were always kept clean, entertainment was good at night, nice for the kids to have a few pool and ping pong tables to play at, our check in was fast likely because we didnt have to wait, the free eco activities were great, very nice to have a quiet pool and or pools just for adults, could rent a car right at the property, they use ice from bags, they provide those big purified water bottles in your room Cons: as a vegetarian family there is little meal selections ( a bunch of vegtables dont count as a meal), and so would be nice to have actual vegetarian meals, yes several of the restaurants offered one option, but for what you pay, as vegetarias we are not getting quality and diversity of food like the meat eaters yet we pay the same price; our toilet in our room always smelled like strong urine even though it was very clean, there is no privacy in hotel room with the shower room, beach is not swimmable as it is too rocky (they did a wonderful job though clearing out the seaweed that mexico is suffering from right now), 3 of our 4 family members ended up getting diarrhea
Stayed 7 nights in Apr 2022