- Disliked: Staff & service, amenities
My first review on anything - ever. Travel 4 times year, family w/kids, 40's & am beyond DISSAPOINTED. I understand it's an eco Park... just there Christmas - New Years. POSITIVE: Great water park for kids (lots of Europeans in speedos - NO BAR). OK pool, Ok night entertainment. Lots of turtles, good snorkeling, nice bikes & activities. Nice tile in showers. NEGATIVE: There's a lot, but straight to it as we reserved 4 nights & walked out after 1. ROYAL SUITES are in the ROYAL SUITES /VIP area, but only members can use, plus the club house & chill pool is 18+ only, we booked the upgrade, but received zero of the benefits as are not members + kids. Wow. FOOD: I'd give a 3 out 10, below mall food court. Many options, very comparable to High School cafeteria. Mostly buffets. Mexican restaurant was closed, steak house didn't allow kids for the available times, Tapanaki was booked 3 nights out - useless. Outside grill couldn't serve food for 30 min as they didn't have plates/forks upon our arrival (unreal). MOSQUITOES: There is absolutely no mosquito/spider prevention in the rooms. Bring all the spray you can, but they're all over the walls/ceiling. Walls need to be painted as you can see the many smashed bugs all over. ROOMS: Showered in cold water. No microwave. No cups for the water tank. Never met concierge, nor any info on how. Wouldn't let us in taxi unless signed a pre made form, argued an hr, finally let us go after 2 taxis left. No apologies, no help. RUN! RUN!