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Sandos Caracol Eco Resort - All Inclusive

Star Rating
4 out of 5
Photo gallery

Reviews

3.9 / 5Good
3,277 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Grand Coral Golf Riviera Maya
    9 min drive
  • Popular Location
    El Camaleon Mayakoba Golf Course
    12 min drive
  • Popular Location
    Punta Esmeralda Beach
    14 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    52 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Standard Room

    Room Amenities

    • Sleeps 4
    More details
  • Superior Room, 2 Queen Beds

    Room Amenities

    • Ocean view
    • Sleeps 4
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  • Elite Penthouse, Jetted Tub

    Room Amenities

    • Ocean view
    • Sleeps 5
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  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed

    Room Amenities

    • Ocean view
    • Sleeps 4
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  • Eco Family Superior

    Room Amenities

    • Sleeps 4
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  • Eco Family Suite

    Room Amenities

    • Sleeps 5
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  • Signature Eco Junior Suite (3 Adults, 1 Child)

    Room Amenities

    • Sleeps 4
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  • Signature Eco Junior Suite (2 Adults, 2 children)

    Room Amenities

    • Sleeps 4
    More details
  • Signature Eco Junior Suite (3 Adults, 2 children)

    Room Amenities

    • Sleeps 5
    More details
  • Signature Eco Junior Suite (2 Adults, 3 Children)

    Room Amenities

    • Sleeps 5
    More details
  • Eco Family Penthouse

    Room Amenities

    • Sleeps 5
    More details
  • Eco Family Penthouse (3 adults 1 child)

    Room Amenities

    • Sleeps 4
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  • Eco Family Penthouse (2 Adults 2 children)

    Room Amenities

    • Sleeps 4
    More details
  • Eco Family Penthouse (3 adults 2 children)

    Room Amenities

    • Sleeps 5
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  • Eco Family Penthouse (2 Adults 3 children)

    Room Amenities

    • Sleeps 5
    More details
  • Superior Select Adults Only

    Room Amenities

    • Sleeps 3
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  • Deluxe Select Adults Only

    Room Amenities

    • Sleeps 3
    More details
  • Penthouse Select Adults Only

    Room Amenities

    • Sleeps 3
    More details

About this area

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located on the beach and in an area with good airport proximity. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers.

Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Quinta Avenida - 14 min drive
  • Mamitas Beach Club - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 956 rooms offer free WiFi, free minibar items and plasma TVs with cable channels. Balconies, coffee/tea makers and ceiling fans are among the other amenities available to guests.
Sandos Caracol Eco Resort - All Inclusive offers 956 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Kids' club

Supervised activities for children between 2 and 12 years old

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Return airport shuttle (surcharge)

Food and drink

All buffet and à la carte meals, snacks and beverages included
9 restaurants
2 poolside bars, 10 bars/lounges and 1 swim-up bar
Coffee/tea in a common area

Things to do

18 holes of golf
3 outdoor pools
2 outdoor tennis courts
5 hot tubs
Aerobics classes
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Ecotours
Fitness centre
Free bike hire
Free water park access
Full-service spa
Hiking/biking trails
Kayaking
Motorised watercraft
Nightclub
Parasailing
Sailing
Sauna
Scooter/moped hire
Scuba diving
Shopping
Snorkelling
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Children's pool
Dry-cleaning service
Free water park access
Laundry facilities
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Gift shop/newsstand
No lifts

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Dutch
English
Spanish

Business services

Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Ceiling fan
Linens

Bathroom

Free toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

42-inch plasma TV
TV channels

Food and drink

Coffee/tea maker
Free minibar

Outdoor space

Balcony

More

Desk
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Property is also known as

  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
5 - Excellent
1,168
4 - Good
1,218
3 - Okay
545
2 - Mediocre
220
1 - Poor
126
4.1
Cleanliness
4.1
Service and Staff
4.0
Amenities
3.9
Property condition

1/5

  • Disliked: Staff & service, amenities

My first review on anything - ever. Travel 4 times year, family w/kids, 40's & am beyond DISSAPOINTED. I understand it's an eco Park... just there Christmas - New Years. POSITIVE: Great water park for kids (lots of Europeans in speedos - NO BAR). OK pool, Ok night entertainment. Lots of turtles, good snorkeling, nice bikes & activities. Nice tile in showers. NEGATIVE: There's a lot, but straight to it as we reserved 4 nights & walked out after 1. ROYAL SUITES are in the ROYAL SUITES /VIP area, but only members can use, plus the club house & chill pool is 18+ only, we booked the upgrade, but received zero of the benefits as are not members + kids. Wow. FOOD: I'd give a 3 out 10, below mall food court. Many options, very comparable to High School cafeteria. Mostly buffets. Mexican restaurant was closed, steak house didn't allow kids for the available times, Tapanaki was booked 3 nights out - useless. Outside grill couldn't serve food for 30 min as they didn't have plates/forks upon our arrival (unreal). MOSQUITOES: There is absolutely no mosquito/spider prevention in the rooms. Bring all the spray you can, but they're all over the walls/ceiling. Walls need to be painted as you can see the many smashed bugs all over. ROOMS: Showered in cold water. No microwave. No cups for the water tank. Never met concierge, nor any info on how. Wouldn't let us in taxi unless signed a pre made form, argued an hr, finally let us go after 2 taxis left. No apologies, no help. RUN! RUN!

Stayed 4 nights in Dec. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jan. 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I liked the staff . I did not like the rather long waiting line for check in and check out

    Stayed 8 nights in Jan. 2020

    4/5 Good

      I loved the wildlife and jungle atmosphere. But its very very eco in every sense of the term

      Stayed 7 nights in Dec. 2019

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