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Overview of Sandos Caracol Eco Resort - All Inclusive

Photo gallery

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Sandos Caracol Eco Resort - All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationGrand Coral Golf Riviera Maya10 min drive
    Popular LocationGuadalupe Church13 min drive
    Popular LocationPunta Esmeralda Beach13 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

Signature Eco Junior Suite (2 Adults, 3 Children)

  • 753 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

4/5 guest room rating
  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

Superior Select Adults Only

No guest room rating
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Eco Family Penthouse

  • 753 sq ft
  • Sleeps 5
  • 1 Twin Bed

Signature Eco Junior Suite (3 Adults, 1 Child)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Eco Family Suite

4.2/5 guest room rating
  • 753 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Eco Family Penthouse (2 Adults 3 children)

  • 753 sq ft
  • Sleeps 5
  • 1 Twin Bed

Eco Family Penthouse (3 adults 2 children)

  • 753 sq ft
  • Sleeps 5
  • 1 Twin Bed

Eco Family Penthouse (3 adults 1 child)

  • 753 sq ft
  • Sleeps 4
  • 1 Twin Bed

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Eco Family Superior

4.2/5 guest room rating
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Standard Room

3.7/5 guest room rating
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Signature Eco Junior Suite (2 Adults, 2 children)

4.4/5 guest room rating
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Eco Family Penthouse (2 Adults 2 children)

  • 753 sq ft
  • Sleeps 4
  • 1 Twin Bed

Signature Eco Junior Suite (3 Adults, 2 children)

  • 753 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Superior Room, 2 Queen Beds

No guest room rating
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Elite Penthouse, Jetted Tub

No guest room rating
  • 667 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 1 Double Sofa Bed

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Traveling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
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Map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 10 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Guadalupe Church - 13 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Los Murales — 4 min drive
  • Coco's Cabanas — 9 min drive
  • Fonda Argentina — 11 min drive
  • El Puerto — 14 min drive
  • La Pirata — 14 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 956 rooms offer free WiFi, free minibar items, and plasma TVs with satellite channels. Balconies, coffee makers, and ceiling fans are among the other amenities available to guests.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/boogie boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Kids' club

Supervised activities for children between 2 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 spa tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

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Washer and dryer
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4 star
4 star
Business-friendly
Business-friendly
All-inclusive plan available
All-inclusive plan available
All-Inclusive Resort
All-Inclusive Resort

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sandos Caracol Eco Resort - All Inclusive and receive a full refund?
Yes, Sandos Caracol Eco Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sandos Caracol Eco Resort - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sandos Caracol Eco Resort - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Caracol Eco Resort - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Sandos Caracol Eco Resort - All Inclusive?
Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Sandos Caracol Eco Resort - All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is Sandos Caracol Eco Resort - All Inclusive located?
Located in Playa del Carmen, this beachfront property is next to a golf course and within 6 mi (10 km) of Grand Coral Golf Riviera Maya, Quinta Alegría Shopping Mall, and Quinta Avenida. 3D Museum of Wonders and Central Square are also within 9 mi (15 km).

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 413 out of 1055 reviews
5 - Excellent 39%
Rating 4 - Good. 325 out of 1055 reviews
4 - Good 31%
Rating 3 - Okay. 167 out of 1055 reviews
3 - Okay 16%
Rating 2 - Poor. 86 out of 1055 reviews
2 - Poor 8%
Rating 1 - Terrible. 64 out of 1055 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I paid prior to arriving to a room of 3 beds. As soon as we arrived, they wanted to charged an additional 4K for my 2 year old and 6 year old. I requested them to cancel my reservation and we went elsewhere. We waited over an hour to check in, the line was outrageous. It worked out for the best.
Stayed 15 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1 service, with very friendly and accommodating staff. All the amenities will keep you satisfied and enjoying your stay
Stayed 5 nights in Apr 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was Ok. Good thing for the kids. They have water park with slides that were very fun for them. The beach is small and narrow. Staff is great, specially the girls who run the kids club. The room was super nice!! One of the things that we espected to be better was the food. It was average. The buffet and the restaurants are ok, however others hotel in playa del Carmen are much better.
Stayed 4 nights in Apr 2021

1/5 Terrible

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very unenjoyable, here is how we rate it: Beach: (1 star) The beach was just terrible, very little space and the ocean was extremely rocky so it was impossible to get into the water. Food: (1 star) The food was uneatable, in the buffet there were mostly stews with very chewy meat, very basic salads and desserts were bad as well. For breakfast you had to order butter (which usually arrived after you finished eating). The restaurants were also very bad, for example the Brazilian Rodizio had 2 cuts of meat only. The only place were we ate decent food was on the Teppanyaki but it is very hard to find a reservation there. Staff (4 stars): Their staff was ok, usually with a good attitude and helpful even though they were not extremely diligent. Facilities and environment (5 stars): This place had very nice facilities like a kids club, a small farm and a water park. The environment was very nice as well: lot of vegetation and animals. When going to an all inclusive the 2 things we care the most are enjoying the beach and not having to think much about where to eat and unfortunately this place was very bad on both aspects.
Stayed 10 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved all of the activities they have for the kids. The setting is really pretty as well.
Stayed 5 nights in Apr 2021

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