Choose dates to view prices

Royal Hideaway Playacar All Inclusive - Adults only

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
Outdoor pool

Overview of Royal Hideaway Playacar All Inclusive - Adults only

VIP Access

Royal Hideaway Playacar All Inclusive - Adults only

4.5-star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXaman Ha Aviary17 min walk
  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationMahi Golf Course5 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

Located on the beach, Royal Hideaway Playacar All Inclusive - Adults only is in Playacar, a neighborhood in Playa del Carmen. 3D Museum of Wonders and CEDAM Museum are cultural highlights, and travelers looking to shop may want to visit Paseo del Carmen and Plaza Paraiso. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 6 min walk
  • Xaman Ha Aviary - 17 min walk
  • Playacar Golf Club - 2 min drive
  • Paseo del Carmen - 4 min drive
  • Mahi Golf Course - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • Fruta Madre - 4 min drive
  • Carnitas Teresita - 5 min drive
  • Lara & Luca - 5 min drive
  • El Nero - 6 min drive
  • Ristorante Latinos - 7 min drive

About this property

Royal Hideaway Playacar All Inclusive - Adults only

4.5-star luxury hotel located in Playacar
Take advantage of free full breakfast, 18 holes of golf, and a roundtrip airport shuttle at Royal Hideaway Playacar All Inclusive - Adults only. With a white sand beach, beach cabanas, and a beach bar, this hotel is the perfect place to soak up some sun. Treat yourself to a sports massage, a body scrub, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Spanish cuisine and more. Aerobics classes are offered at the health club; other things to do include basketball, sailing, and beach volleyball. Free in-room WiFi is available to all guests, along with a terrace and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a computer station, and a reception hall
  • Tour/ticket assistance, tennis lessons on site, and concierge services
  • Guest reviews say great things about the location
Room features
All 200 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 3 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • Ventanas
  • Spices
  • Palazzo
  • Azia Avant Thai
  • The Grill

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Fitness center
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Premium bedding

Bathroom

  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.

We should mention

This property does not have elevators
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

Does Royal Hideaway Playacar All Inclusive - Adults only have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Royal Hideaway Playacar All Inclusive - Adults only?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Royal Hideaway Playacar All Inclusive - Adults only on Feb 17, 2023 start from CA $580.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royal Hideaway Playacar All Inclusive - Adults only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Royal Hideaway Playacar All Inclusive - Adults only?

Self parking and valet parking are free at this property.

What time is check-in at Royal Hideaway Playacar All Inclusive - Adults only?

Check-in is from 3:00 PM - 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Royal Hideaway Playacar All Inclusive - Adults only?

Check-out is at noon.

Does Royal Hideaway Playacar All Inclusive - Adults only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 278 per vehicle applies.

Are there all-inclusive benefits at Royal Hideaway Playacar All Inclusive - Adults only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, rowing/canoeing, and more.

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1020 reviews" "
" "10 - Excellent 66%
Rating 8 - Good. 206 out of 1020 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 79 out of 1020 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 39 out of 1020 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 27 out of 1020 reviews" "
" "2 - Terrible 3%

9.4/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco mas de actividades de entretenimiento
Stayed 3 nights in Jan 2023

2/10 Terrible

Samuel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
You should go to this hotel if all your care about is its beauty. But, everything else was terrible. There is basically no staff available. Check in took forever. When you call the front desk nobody answers. There is a crazy ritual where the entire hotel wakes up between 6 am to 7 am to get a chair at the pool or beach because there are literally not enough places to sit, even at the beach. So, you hear slamming doors for an hour each morning as people go in and out of their rooms. I opted for the Sunrise room which infers a view. Instead, you are just on the ground floor with a view of the plants in front of the pool. That was a waste of money. The food is mediocre at best and there is no option to have dinner without a reservation. The staff is super nice but when you complain or mention these issues their reaction is so obvious that everyone has complained about the same thing. When you talk to other guests they all say the same thing. There are virtually no activities. The only fun aspect was the daily water aerobics. The pool is freezing and the hot tub is barely warm. I have never seen a resort where the pools were virtually empty all the time. It is definitely a resort that seems to cater more to senior citizens. What was weird was that we met many that have come their for years. Why? They all mentioned the same issues but they seemed to have this strange loyalty to the place. Don’t book this place!

4/10 Poor

Samuel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took a long time to check in. We paid extra for a sunrise room and it is on the first floor so you don’t see the ocean. I think the description is misleading.
Stayed 1 night in Jan 2023

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not for us. The seats by the pool, the good ones anyway we’re always reserved for people tipping the staff constantly. We tipped of course, but we didn’t pay for them to reserve seats that we had already paid for when we paid to stay. The food is repetitive. The staff (not all, but most) didn’t seem like they wanted to help at all. Some of them just simply rude. Not many things to do, games, etc. The area is beautiful and wonderful. We will be staying in the area again, just not this particular hotel.

10/10 Excellent

David John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very cozy

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only nice thing of this expensive hotel is the beach, but it’s not the best. There are no activities, and we would constantly be reminded of this as the hotel next door was quite loud until late hours. We had queen beds even as the reservation was for king beds. 2 of the 3 rooms we booked had water leaks and smelled. The restaurants close at 4, and when they reopen at 7 they require a reservation (even if they are empty). The only way to get some food between those times is if you’re very lucky with room service, as it can easily take 2 hours and may not show up. The service is not good at all… even asking for water was a hassle. We could tell nobody liked to work there. And then the food… is ridiculous. Extremely tiny plates that lacked any flavor. The drinks are not good either, with the cheapest alcohol possible. We were expecting something better from a Barcelo hotel.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just returned to the States from RH. We loved the beach (plenty of chairs-renting a Bali bed was excellent) water was clear and clean. The plunge pools were a very nice surprise (excellent for some alone time). The food was a solid B. Breakfast, lunch, the Grill and Spices were great.. everything else.. was just so so. Everything requires a reservation for Dinner (very annoying- there needs to be a spontaneous option). Dressing for dinner was fine, but most of the restaurants lacked flavor and tried too hard. The staff was friendly, super helpful and the drinks were strong and perfect (no complaints, even when asking for top shelf options). I wish there was a dance club or live music option for the evening.

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness, staff & service
location is convenient, property seemed a bit tired, dining was acceptable but limited menus. check in took ta long while, one person actually checking people in. Not much explanation given at check in for how things worked. Amenities that are extra are ridiculously overpriced such as the Spa services which are double what an excellent spa would charge in US

4/10 Poor

Peter, Bellaire

Travelled with partner
Liked: Amenities, property conditions & facilities
We have been to Royal Hideaway at least half a dozen times, most when the hotel was with Occidental. Since the change to Barcelo there has been gradual decline in the quality. Rooms not cleaned as thoroughly, mattress old with obvious depressions, beds not made to higher standards, Ventana's restaurant has gone totally downhill in the quality of food servednad the service, Pallazzo's was the best restaurant, Spices restaurant OK. The porters at the hotel entrance who assist with luggage were very good. The beach service was very good. Alcoholic beverages not what they once were, wine was good. The grounds and the beach was nice. Overall, I think the hotel needs to raise its standards and run a tighter ship to bring about a more favorable rating with their clientele, otherwise many of the long time guests will find an alternative resort.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place