Title: Paradisus Playa del Carmen – Riviera Maya - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=4488514&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Paradisus Playa del Carmen – Riviera Maya - All Inclusive Five sparkling pools invite travelers to lounge in the sun, while nearby shops and the resort's spa offer perfect breaks from beach time ## Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive ![5 outdoor pools, pool umbrellas, sun loungers - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/990354e8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/2ef46341-24d0-4d37-8a05-5c3a3b37ceb1-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/007ac727.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/eb7ded00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Paradisus Playa del Carmen – Riviera Maya - All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/4aa62170.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near Quinta Alegría Shopping Mall. It features five outdoor pools, on-site shopping, Yhi Spa, a beach bar, and a playground. Guests love the beachfront location and helpful staff. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Hot tub - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Family Concierge Junior Suite Nature View ![Family Concierge Junior Suite Nature View](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8d750bb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite Nature View ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom Premium bedding - 624 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Junior Suite (Nature View) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/7ce8ebe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Nature View) 9.4 Exceptional 51 reviews ### Highlights Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Separate bedroom Down duvet Designer toiletries Rainfall showerhead - 678 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Master Suite Nature View ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/fcf46c3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Nature View ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Blackout drapes/curtains - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite (Nature View) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/43a320a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Nature View) 8.8 Excellent 9 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Suite Nature View ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/a5364912.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite Nature View 9.0 Wonderful 7 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Blackout drapes/curtains - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Suite SwimUp ![Family Concierge Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/0b0a37ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite SwimUp ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Blackout drapes/curtains - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ### View all photos for Family Concierge Master Suite SwimUp ![Family Concierge Master Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/84976c14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite SwimUp 7.4 Good 3 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Blackout drapes/curtains - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Family Concierge Master Suite Nature View ![Family Concierge Master Suite Nature View | View from room](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/b78fac94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite Nature View ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Blackout drapes/curtains - 1140 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Roulette Room Playa del Carmen or La Perla ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/f5e6388d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Roulette Room Playa del Carmen or La Perla 9.2 Wonderful 27 reviews ### Highlights Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Separate bedroom Down duvet Designer toiletries Rainfall showerhead - 624 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed OR 2 Double Beds ### View all photos for Two Bedroom Master Suite ![Two Bedroom Master Suite | Living area](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8fcf5e75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Down duvet 2 bedrooms Premium bedding - 1980 sq ft - 2 bedrooms - Sleeps 10 - 1 Double Bed and 1 King Bed ### View all photos for Family Concierge Junior Suite SwimUp ![Family Concierge Junior Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/cec3f561.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite SwimUp 8.0 Very good 1 review ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom Premium bedding - 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On private beach - Pool - Hot tub - Spa CA $948 CA $1,294 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Alila-Mayakoba.h15963147.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d88eeb5f-1055-42aa-93c5-a11c63d2e344&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) ## About the area Located in Luis Donaldo Colosio, a neighborhood in Playa del Carmen, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Traveling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with ecotours. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64708%2C-87.05675&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4Chb_PdkCFrn_YqFg2yQyPE5yzU=) 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719 ### What's nearby - ![Sunrise in Mexico.. Took this while on Holiday in mexico](https://images.trvl-media.com/place/601751/4084c748-2e9f-44ba-8396-23734933f20d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa 88 5 min walk \- 0.4 km - ![Church of Guadalupe, Tapalpa (Mexico)](https://images.trvl-media.com/place/6159539/824587df-6a35-4348-ab03-b97dad9d16e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Guadalupe Church 9 min walk \- 0.8 km - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min drive \- 2.2 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 4 min drive \- 2.2 km - Punta Esmeralda Beach 11 min walk \- 1.0 km ### Getting around - Cancun Intl. Airport (CUN) 44 min drive ### Restaurants - Naos 1 min drive - Hadar 1 min drive - Sunset Grill 4 min walk - Capella 3 min walk - Bajo Café Quinta 4 min drive ## About this property ### Paradisus Playa del Carmen – Riviera Maya - All Inclusive Luxury family-friendly property near Quinta Avenida Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar, and a beach bar. Indulge in a facial, a manicure/pedicure, and a body scrub at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and fitness classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on site, a coffee shop/cafe, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room. Additional perks include: - 5 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - A reception hall, a TV in the lobby, and tour/ticket assistance - Multilingual staff, meeting rooms, and a gift shop - Guest reviews give top marks for the beach locale, pool, and helpful staff Room features All 510 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews say good things about the clean rooms at the property. Extra amenities include: - Rainfall showers, designer toiletries, and tubs or showers - 50-inch flat-screen TVs with cable channels and DVD players - Wardrobes/closets, daily housekeeping, and desks ### All-inclusive details All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks, and beverages included 24-hour room service ### Lessons/classes/games Bartending Cooking Dancing ### Entertainment Onsite entertainment and activities Onsite live performances ### Awards and affiliations Eco-Certified Property This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - Pool - All-inclusive - Spa - Free WiFi 8.6 Excellent 2,940 reviews CA $289 CA $354 total includes taxes & fees Apr 12 - 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Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 2,069 reviews CA $553 CA $676 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1151540&PinnedHotelID=1151540&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=4488514,522220,1370022,580668,487012) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - 13 restaurants - 16 bars/lounges - A beach bar - A coffee shop/cafe - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Capella - Kanna Beach Club - Sal Steak Cave - The Lunch Box - Tori ### Things to do - 5 outdoor pools - Arcade/game room - Children's pool - Fitness classes - Free children's club - Free water park - Full-service spa - Health club - Hot tub - Pilates classes - Playground - Sauna - Shopping - TV in common areas - Waterslide - Yoga classes ### Family friendly - 5 outdoor pools - Arcade/game room - Children's games - Children's pool - Children's toys - DVD player - Free children's club - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center (25,005 square feet of space) - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Dock - On the bay - On the beach - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Spa open daily ### Accessibility - Elevator ### More - 3 floors - 8 buildings - Ballroom - Banquet hall - Built in 2011 - Reception hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with cable channels - DVD player ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool? ### How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? ### Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 10 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 616 8 - Good 212 6 - Okay 100 4 - Poor 38 2 - Terrible 36 ## Reviews ### 10/10 Excellent #### Sean Feb 3, 2026 Liked: Cleanliness, property conditions & facilities Amazing place to stay. Family concierge service made the trip better than we could have hoped for. ##### Sean Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### James Jan 31, 2026 Liked: Cleanliness, amenities, property conditions & facilities Cleanliness, pools, beach, food, friendly staff. ##### James Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Jeffrey Dec 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Best location for families, everything way perfect. ##### Jeffrey Stayed 7 nights in Dec 2025 ### 8/10 Good #### Laurie Jan 26, 2026 The property is very clean, rooms are nice. The staff are wonderful ##### Laurie Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Milana Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus! ##### Milana Stayed 4 nights in Jan 2026 ### 8/10 Good #### Gloria M Feb 2, 2026 Liked: Cleanliness The staff were the absolute best part of the stay. So caring and attentive. ![](https://a.travel-assets.com/ugc/hotel-reviews/189fc962-100c-4c7d-b0e4-346453012012-1770010304020.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gloria M Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Megan Jan 18, 2026 Liked: Cleanliness, amenities, property conditions & facilities My family and I had a wonderful stay! The rooms were clean and beds were comfortable. All of the staff was so friendly and accommodating. Pools and water park were wonderful with great service. ##### Megan Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Meghan Ruth Jan 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities Very clean, great service, beautiful property! ##### Meghan Ruth Stayed 6 nights in Dec 2025 ### 8/10 Good #### Arpit Dec 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for families and people with young kids. ##### Arpit Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Randy Dec 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless, staff are friendly, amenities are excellent ##### Randy Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Thi Bich Dao Jan 22, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staffs are friendly. Rooms are cleanest and a lot active for families with kids. I love it! ##### Thi Bich Dao Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Jerry Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities Beach was only draw back a bit. Food and resort were amazing! Our family concierge Fabian was outstanding! He really looked out after us, provided great service and always left something great for our kids in the room. Thank you Fabian! ##### Jerry Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Veronica Jan 7, 2026 Liked: Cleanliness, amenities, property conditions & facilities The cleanliness for being on the family side was impressive. So many kids and kid activities, my 7 yo had a great time. The spa was amazing. The restaurant food wasn’t great but the buffet was great! ##### Veronica Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Jennie Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location and staff! Overall a great experience and will definitely return. ##### Jennie Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Robert C Jan 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities The rooms were spotless and I cannot say enough about the staff. Always so accommodating and friendly and a pleasure to interact with. It was a wonderful vacation for my family of seven. We will do it again next year. ##### Robert C Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### VEERAVIT Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were amazing and accommodating ❤️ ##### VEERAVIT Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Mark Dec 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely amazing place I have no words! The staff were awesome! ##### Mark Stayed 7 nights in Dec 2025 ### 6/10 Okay #### Hiyam Jan 12, 2026 Liked: Cleanliness Beautiful resort grounds and beach. Rooms were clean but very outdated. Most underwhelming buffet and food offerings I’ve ever seen at an all inclusive. ##### Hiyam Stayed 4 nights in Jan 2026 ### 8/10 Good #### Allison Dec 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Areas well kept ##### Allison Stayed 5 nights in Dec 2025 ### 6/10 Okay #### Vianey Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was courteous for the most part. Room was clean. The buffet could be better, from the food to the atmosphere. All the resorts I’ve been to, there has been more options, better food, and with a view of the beach. Not in a dark room. ##### Vianey Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Kaylee Dec 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was extremely helpful, room was well laid out and spacious. Very clean and easy to get around. Overall amazing resort. ##### Kaylee Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Gennadiy Dec 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was very pleasant, the hotel, the staff, the beach, the food, the room service, special thanks to Expedia for everything you do for us, it will not be forgotten!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/c5154e3f-fe72-4842-885a-bd58841a5d02-1765289214569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gennadiy Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### Maria Nov 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place for vacation with kids, a lot of activities, very clean, exceptional food and exceptional staff. Great all inclusive quality exceeding expections. ##### Maria Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Jennifer Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, great restaurants and friendly staff. ##### Jennifer Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Marius Petru Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities I I would highly recommend this establishment as an exceptional family-friendly destination. The pool facilities are outstanding, and the property itself is impeccably maintained. The safety personnel are both personable and highly competent. My only minor reservation pertains to the dining experience, which I would rate as average. I perceived the food to lack freshness. Nevertheless, I would enthusiastically select this property again for future visits. ##### Marius Petru Stayed 3 nights in Jan 2026 ### Expedia's Latest Trends ### Hotels > - [Etéreo, Auberge Collection](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > - [Singular Joy Downtown Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Singular-Joy-Downtown-Hotel-Residences.h33690351.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Ahava Hotel](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ahava-Hotel-By-GuruHotel.h46223173.Hotel-Information) > - [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > - [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Miranda Condos by Happy Address](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Miranda-Condos-By-Happy-Address.h32268496.Hotel-Information) > - [2 Bedrooms Master Suite within Grand Bliss Riviera Maya by Vidanta ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-2-Bedrooms-Master-Suite-Within-Grand-Bliss-Riviera-Maya-By-Vidanta.h30360667.Hotel-Information) > - [Playa Kaan 20 by Vimex](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Kaan-20-By-Vimex.h20252078.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [Pueblito Escondido Luxury by Mistik](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Pueblito-Escondido-Luxury-By-Mistik.h1746066.Hotel-Information) > - [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > - [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > - [Palmares by Playa Moments](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmares-By-Playa-Moments.h18047435.Hotel-Information) > - [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > - [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > - [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Arenis Playa del Carmen by Stella Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Arenis.h41264628.Hotel-Information) > - [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > - [Trendy Space, Prime Location, Roof Pool, Gym!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-NEW-Trendy-Space.h103775235.Hotel-Information) > - [Tukan Hotel Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information) > - [Menesse on the Beach](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Menesse-On-The-Beach.h33346555.Hotel-Information) > - [Menesse 32 - 106](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Menesse-32-106.h33015704.Hotel-Information) > - [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information)