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Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Restaurant
5 outdoor pools, pool umbrellas, sun loungers
Master Suite Nikté Garden View | View from room
Restaurant

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Explore the area

  • Popular LocationGuadalupe Church3 min drive
  • Popular LocationGran Coyote Golf3 min drive
  • Popular LocationPlaza Las Americas7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Quinta Alegría Shopping Mall. Traveling with kids? Don't miss Xcaret Eco Theme Park. Swimming offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Guadalupe Church - 3 min drive
  • Gran Coyote Golf - 3 min drive
  • Plaza Las Americas - 7 min drive
  • Playa 88 - 9 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • Tacos el Arabe - 2 min walk
  • Taqueria el Tio Chueco - 3 min walk
  • Pozoleria Castillo - 6 min walk
  • Don Chava - 11 min walk
  • Ke-Tamales - 3 min walk

About this property

Paradisus Playa del Carmen - All Inclusive

5-star luxury property by the sea
Located close to Quinta Avenida and Quinta Alegría Shopping Mall, Paradisus Playa del Carmen - All Inclusive provides a free breakfast buffet, free water park access, and a swim-up bar. With a beachfront location, a beach bar, and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a body scrub, a body wrap, and a manicure/pedicure at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 14 onsite restaurants. Pilates classes and yoga classes are offered at the health club; Paradisus Playa del Carmen - All Inclusive also has shopping on site, 2 coffee shops/cafes, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • An elevator, tour/ticket assistance, and concierge services
  • Outdoor furniture, a 24-hour front desk, and a banquet hall
  • Guest reviews give good marks for the family-friendly amenities, dining options, and helpful staff
Room features
All 488 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and down comforters
  • Rainfall showers, designer toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • 14 restaurants
  • 15 bars/lounges
  • 2 coffee shops/cafes
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on Apr 14, 2023 start from CA $442.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen - All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Playa del Carmen - All Inclusive?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, water fitness classes, and more.

Where is Paradisus Playa del Carmen - All Inclusive located?

This Playa del Carmen property is on the beach, 2.4 mi (3.8 km) from Quinta Avenida, and within 9 mi (15 km) of Quinta Alegría Shopping Mall and Río Secreto. Xplor Theme Park and Xcaret Eco Theme Park are also within 9 mi (15 km).

Paradisus Playa del Carmen - All Inclusive Reviews

Paradisus Playa del Carmen - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 557 out of 1000 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 238 out of 1000 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 102 out of 1000 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 55 out of 1000 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 48 out of 1000 reviews" "
" "2 - Terrible 5%

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed being able to move between the adults only and family sides. We wish there were more vegetarian options so that we could have eaten at more of the restaurants.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was great. Perfect for a lazy relaxing vacation (on the adults only side) Shout out to pool server Luis...he was the best! We loved the random daily activities (wine and paint, pottery, macrame, mixology class & dance classes). One day there was a pool party complete with mermaids! The spa was ok, the hydrotherapy part could have been better, but i still felt relaxed. Not sure why people are complaining about the food...it was good. It wasn't the Fairmount quality but it also wasn't bad. Drinks were good and strong. You do need to make dinner reservations, but they have a whole desk dedicated to this, so that was helpful. The staff all speak English and were very helpful/friendly. Overall we would stay here again.
Stayed 6 nights in Mar 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
Stayed 6 nights in Feb 2023

10/10 Excellent

Brikena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Great place, loved the food and amenities. The staff was wonderful ! Restaurant reservations were on the very late side and you could not make more then three reservations. Transport to the airport arranged from the hotel was a ripe off
Stayed 5 nights in Mar 2023

8/10 Good

Fadi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing for families, hallways noisy in the evenings/nights, nice facilities and very clean. Good food in all the restos
Stayed 7 nights in Feb 2023

10/10 Excellent

Britton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great for kids! It was really hard to get into other restaurants onsite without a reservation. That is something worth doing before your arrival. We had such a great time and the staff was wonderful!
Stayed 3 nights in Feb 2023

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the
Stayed 6 nights in Feb 2023

6/10 Okay

Vivian

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t know what vip benefit was included. I was there like a regular stay
Stayed 4 nights in Feb 2023

8/10 Good

KAYLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, clean and staff was friendly. However, food quality could use some serious improvement. The only restaurant we enjoyed was the Blue Agave. Also drinks had little to no alcohol, were very watered down. I would rate 3.5 out of 5 stars.
Stayed 4 nights in Feb 2023

10/10 Excellent

Marivic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023