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Paradisus Playa del Carmen - All Inclusive

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5 outdoor pools, pool umbrellas, sun loungers
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, sun loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Explore the area

  • Popular LocationGuadalupe Church3 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationPlaza Las Americas7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is near theme parks and on the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Río Secreto and Xcaret Eco Theme Park. Traveling with kids? Consider Temazcal Natura and Cenote Chaak Tun. Swimming offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Guadalupe Church - 3 min drive
  • Playa 88 - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • Plaza Las Americas - 7 min drive
  • Punta Esmeralda Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • Fonda Argentina - 18 min walk
  • La jungla de la riviera - 4 min drive
  • Ferrons Chicken - 4 min drive
  • Tiramisu Pasteleria Italiana - 4 min drive
  • La Bamba Jarocha - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

5-star luxury property by the sea
At Paradisus Playa del Carmen - All Inclusive, you can look forward to a free breakfast buffet, free water park access, and a swim-up bar. With a beachfront location, a beach bar, and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a massage, a body treatment, and a body wrap at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 14 onsite restaurants. Yoga classes and Pilates classes are offered at the health club; Paradisus Playa del Carmen - All Inclusive also has shopping on site, 2 coffee shops/cafes, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Massage treatment rooms, a TV in the lobby, and ATM/banking services
  • A 24-hour front desk, multilingual staff, and concierge services
  • Guest reviews give good marks for the family-friendly amenities, dining options, and helpful staff
Room features
All 488 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and down comforters
  • Rainfall showers, designer toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 14 restaurants and 2 coffee shops
  • 15 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Pilates classes
  • Playground
  • Shopping
  • Spa tub
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on Dec 13, 2022 start from CA $620.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen - All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Playa del Carmen - All Inclusive?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, water fitness classes, and more.

Where is Paradisus Playa del Carmen - All Inclusive located?

This Playa del Carmen property is on the beach, 2.8 mi (4.6 km) from Quinta Avenida, and within 9 mi (15 km) of Quinta Alegría Shopping Mall and Río Secreto. Xplor Theme Park and Xcaret Eco Theme Park are also within 9 mi (15 km).

Overall score and ratings

8.4

Very good

Rating 10 - Excellent. 556 out of 1003 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 241 out of 1003 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 103 out of 1003 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 55 out of 1003 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 48 out of 1003 reviews" "
" "2 - Terrible 5%

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Julia, Las vegas
Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Paradisus is our favorite resort at Playa del Carmen. We love the rooms, food, service, and the beach. Our kids love kids club and aqua park. We have stayed at Paradisus two times and going to return next year!

10/10 Excellent

Ihor
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Outstanding service and staff friendliness. Top notch service.

6/10 Okay

Farrah A
Travelled with family, Travelled with family and small children
Liked: Cleanliness
At this property we loved the service at Olio dining. Carmen, Ignacio, Amaya, Olga and another sweet gentlemen made our breakfast dining experience great! Orlando and Mario and the reserve swimup were amazing as well. They were both very sweet and personalable. The rest of the bartenders throughout the hotel were not friendly or hospitable. When asking for a drinking they give you a weird look. The servers at the restaurants made us feel rushed and like we were bothering them. The kids club made my kids feel terrible, they didn’t even want to go back. The attitudes on the staff with this resort were unwelcoming

10/10 Excellent

Melissa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was great!

8/10 Good

Laurel
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed at Paradisus at the end of Nov 2022. This was both of our first times staying at an all-inclusive resort. Overall would recommend! Our room was on the family side of the resort however we spent most of our time on the adult only side. The resort staff was helpful, it was clean, there were numerous restaurants, and the ocean was beautiful. I believe we got very lucky with the timing of our reservation as the resort was not overly busy (especially given we were there from Monday - Saturday). Specifically, we tried to make reservations at the restaurants when we first arrived but they were already fully booked all week (my assumption being that the majority of the reservations are held for their "Reserve" quests who paid a premium). We resorted to seeing if there was any availability in the evenings to which we were able to make a last minute reservation around three hours later each night (9:30pm). However this changed on the Friday when the resort appeared to be busier. We also had no issues getting a cabana at the beach each day but again, things weren't overly busy. The live music in the evening on the adult side at the south bar (I believe) was our favourite entertainment. The bar staff and waitresses were wonderful. The app was not the most reliable for this though as there would be evening noting no entertainment but then a performance would happen. The reservations and app were not the best but not a deal breaker. Would recommend!

10/10 Excellent

HUSEYIN
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Paradisus Playa Del Carmen was perfect. Kids activities are amazing, the water park is top notch. Alberto, our concierge was extremely responsive, friendly and polite. He helped ma