Title: Tukan Hotel Playa del Carmen - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tukan Hotel Playa del Carmen Two inviting pools await at this peaceful retreat where guests can wander through gardens, savor expertly prepared cuisine, and experience attentive service ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sundeck](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/d2e6b23a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/c76ca25c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Honeymoon Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/19c6b0ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4aa5c8f1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from bustling Quinta Avenida, Tukan Hotel Playa del Carmen offers a serene escape with two outdoor pools and a garden. Guests start their day with breakfast at La Ceiba, relax on the sunny terrace, or enjoy drinks at the bar. Multilingual staff ensure a smooth stay. 6.8 ## Popular amenities - Breakfast available - Bar - 24/7 front desk - Pool - Pet-friendly - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/44f94215.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning LCD TV Blackout drapes/curtains Ceiling fan Cable channels Mobile key entry In-room safe Wardrobe or closet - 226 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Standard Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/1bfc009e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LCD TV Blackout drapes/curtains Ceiling fan Cable channels Mobile key entry In-room safe Wardrobe or closet - 215 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ![Deluxe 2 Bedroom](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/336a3159.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite ### Highlights Air conditioning LCD TV 2 bedrooms Ceiling fan Blackout drapes/curtains Cable channels Mobile key entry In-room safe - 463 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 King Bed ![Family Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/b57dc5ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Tukan Tower ### Highlights Air conditioning LCD TV Blackout drapes/curtains Ceiling fan Cable channels Mobile key entry In-room safe Wardrobe or closet - 226 sq ft - Sleeps 6 - 2 Double Beds and 1 Twin Bunk Bed ![Deluxe Tukan Tower](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/66e83096.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tukan Tower ### Highlights Air conditioning LCD TV Blackout drapes/curtains Ceiling fan Cable channels Mobile key entry In-room safe Wardrobe or closet - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Basic Room (En Edificio Exterior)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4222d465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room (En Edificio Exterior) ### Highlights Air conditioning LCD TV Blackout drapes/curtains Ceiling fan Cable channels Mobile key entry In-room safe Wardrobe or closet - Sleeps 4 - 1 King Bed OR 2 Double Beds ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/c74bfc43_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,547 reviews CA $403 CA $403 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=caf53557-7b6b-43f9-984c-deb7a3bbe796&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70540000/70531200/70531121/c49ff13d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Casa de la Playa by Xcaret-All Inclusive, Adults Only Playa del Carmen - 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Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 397 reviews CA $930 CA $1,278 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=caf53557-7b6b-43f9-984c-deb7a3bbe796&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Tukan Hotel Playa del Carmen is in a shopping district and by the sea. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with jet skiing and snorkeling nearby, or enjoy the great outdoors with ziplining and skydiving. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) [View more Resorts in Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Resort-Hotels.d601751-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62914%2C-87.07058&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0mB_UrT4_K6U8iEzPzuTMpmlYzU=) 5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Quinta Alegría Shopping Mall - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Mamitas Beach - 5 min walk - 0.4 km - Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km ### Getting around - Cancun Intl. Airport (CUN) - 49 min drive ### Restaurants - ‪Starbucks - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪La Parrilla Playa - ‬1 min walk ## About this property ### Tukan Hotel Playa del Carmen Resort near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden, and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi. You'll also find perks like: - 2 outdoor pools - Buffet breakfast (surcharge), access to a nearby health club, and smoke-free premises - A front-desk safe, a 24-hour front desk, and a porter/bellhop - Multilingual staff, wedding services, and luggage storage - Guest reviews say great things about the helpful staff Room features All 156 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes. Other conveniences in all rooms include: - Showers and free toiletries - 32-inch LCD TVs with cable channels - Wardrobes/closets and ceiling fans ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,552 reviews CA $48 CA $62 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 798 reviews CA $55 CA $70 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - 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Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 540 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/e60814e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,004 reviews CA $91 CA $114 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,256 reviews CA $69 CA $87 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f3c96aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,005 reviews CA $116 CA $145 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children - A bar/lounge - A restaurant ### Restaurants on site - La Ceiba ### Things to do - 2 outdoor pools ### Family friendly - 2 outdoor pools ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 11 buildings - 3 floors - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Shower - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### More - Air conditioning - Ceiling fan - Mobile key entry - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 500 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 22 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children - Pet deposit: MXN 500 per stay - Pet fee: MXN 250 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Tukan Hotel Tukan & Beach Club Hotel Tukan & Beach Club Playa del Carmen Tukan Tukan Hotel Beach Club Tukan Beach Club Playa del Carmen Tukan Beach Hotel Tukan Hotel El Tukan Hotel Playa Del Carmen Hotel Tukan Beach Club Playa del Carmen Tukan Beach Club Tukan Hotel Beach Club Playa del Carmen Hotel Tukan Beach Club ## Frequently asked questions ### Does Tukan Hotel Playa del Carmen have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Tukan Hotel Playa del Carmen? > As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on Nov 26, 2025 start from CA $58.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Tukan Hotel Playa del Carmen pet-friendly? > Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Tukan Hotel Playa del Carmen? > There is free parking nearby. ### What time is check-in at Tukan Hotel Playa del Carmen? > Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Tukan Hotel Playa del Carmen? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Tukan Hotel Playa del Carmen located? > Located in Downtown Playa del Carmen, this resort is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playacar Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Tukan Hotel Playa del Carmen Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 206 8 - Good 293 6 - Okay 242 4 - Poor 112 2 - Terrible 132 ### 7.2/10 Cleanliness ### 7.0/10 Staff & service ### 6.6/10 Amenities ### 6.6/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 8/10 Good #### Gwen Sep 17, 2025 Liked: Amenities I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again. ##### Gwen Stayed 8 nights in Sep 2025 ### 10/10 Excellent #### SANDRA Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too! ##### SANDRA Stayed 4 nights in Oct 2025 ### 8/10 Good #### Luis Oct 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Good stay in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities. ##### Luis Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Gia Sep 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The people were kind, the price and location were excellent. I plan to travel a d stay there again . ##### Gia Stayed 5 nights in Aug 2024 ### 6/10 Okay #### Satu Mar 24, 2024 Liked: Cleanliness, staff & service Good local, food was good. ##### Satu Stayed 10 nights in Mar 2024 ### 10/10 Excellent #### Christel Jan 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots. ##### Christel Stayed 1 night in Dec 2024 ### 8/10 Good #### Liza Sep 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for dinning and shopping options. Good price. ##### Liza Stayed 3 nights in Sep 2024 ### 8/10 Good #### Joanne Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out ##### Joanne Stayed 10 nights in Feb 2025 ### 10/10 Excellent #### Arcenio Lastra De Mar 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities All is good ##### Arcenio Lastra De Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Carolina Aug 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is closer all the stores clubs and restaurants ##### Carolina Stayed 5 nights in Aug 2023 ### 6/10 Okay #### Martin Mar 17, 2025 Disliked: Property conditions & facilities Needs some updating too outdated it ##### Martin Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Joanne Florence Feb 24, 2024 I like being right by 5th avenue ##### Joanne Florence Stayed 11 nights in Feb 2024 ### 6/10 Okay #### miguel Apr 12, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive. ##### miguel Stayed 4 nights in Apr 2025 ### 8/10 Good #### Edgar Aug 10, 2024 #### Economic O e4 night stay was good, just a little bit louder at night since us closer to a clubs ##### Edgar Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Martin Jan 19, 2024 Close to the 5ta Avenue ##### Martin Stayed 4 nights in Jan 2024 ### 8/10 Good #### Nerina Dec 19, 2024 Liked: Cleanliness, staff & service, amenities When open the water in the sink smells like drainage. ##### Nerina Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Leiby Jun 21, 2024 Liked: Staff & service Disliked: Amenities I didn't like that no microwave or fridge ##### Leiby Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Mireya Jan 12, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights. ##### Mireya Stayed 3 nights in Jan 2024 ### 8/10 Good #### Rebecca Feb 13, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms. ##### Rebecca Stayed 4 nights in Jan 2024 ### 4/10 Poor #### WILBERTH Jan 10, 2024 No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal. ##### WILBERTH Stayed 5 nights in Dec 2023 ### 4/10 Poor #### Roydon Jan 17, 2024 Disliked: Staff & service, amenities, property conditions & facilities Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel. ##### Roydon Stayed 9 nights in Jan 2024 ### 2/10 Terrible #### jose Jul 12, 2023 Liked: Staff & service Disliked: Property conditions & facilities A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment ##### jose Stayed 8 nights in Jul 2023 ### 2/10 Terrible #### Nikki Mar 4, 2024 Disliked: Cleanliness, staff & service, amenities The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning. ##### Nikki Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Ramon Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio ![](https://a.travel-assets.com/ugc/hotel-reviews/b0f2dc9b-6577-4b17-8eaf-bdcbc9d0f075-1761223547117.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ramon Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Carlos Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El desayuno sencillo y variado. Suficiente y para todos los gustos. ##### Carlos Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Paradisus La Perla - 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