Title: BlueBay Grand Esmeralda - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BlueBay Grand Esmeralda All Inclusive Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/078df993.jpg?impolicy=resizecrop&rw=598&ra=fit) ![5 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/62cd9448.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Garden View](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/w5182h3456x0y0-32b5d7f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/7a32d234.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Kayaking](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/e383f993.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The white sand beach at BlueBay Grand Esmeralda All Inclusive is perfect for sunbathing. Visitors enjoy drinks at the poolside bar between kayaking or volleyball. The property features five restaurants, spa treatments like massages and reflexology, plus fitness classes at the gym. 6.6 ## Popular amenities - - - Hot tub - Bar - Spa - All-inclusive ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![1 bedroom, free minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9f5c81cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Separate bedroom Ceiling fan - 376 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ![View from room](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/8ea31e3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Jetted Tub (Emerald) ### Highlights Balcony or patio Air conditioning Free minibar items LCD TV Separate bedroom Day bed Ceiling fan Blackout drapes/curtains - 688 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Suite, Pool Access, Garden View (Emerald)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/60255b4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Pool Access, Garden View (Emerald) ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Separate bedroom Day bed Ceiling fan - 700 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Deluxe Room, Partial Ocean View](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9ffbe372.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Separate bedroom Ceiling fan - 377 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds OR 1 King Bed ![1 bedroom, free minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/0d7fc00f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Separate bedroom Ceiling fan - 376 sq ft - Ocean view - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 160 reviews CA $171 CA $281 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=eceb106a-5b19-4bb6-b35b-ee9e4d95eac7&top_cur=CAD) Ad ![6 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1780000/1773500/1773497/d13f1c32_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rosewood Mayakoba Playa del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.70337%2C-87.01520&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6z5hKU1iR24rmwxNHGPMIWwjfG4=) Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710 #### What's nearby - El Camaleón Mayakoba Golf Course - 7 min drive - 5.0 km - Tres Rios Ecopark - 8 min drive - 3.2 km - Gran Coyote Golf - 9 min drive - 7.8 km - Playa Paraiso Golf Course - 13 min drive - 12.0 km - Cirque du Soleil Boutique at Vidanta Riviera Maya - 14 min drive - 12.3 km #### Getting around - Cancun Intl. Airport (CUN) - 42 min drive #### Restaurants - ‪Festival - ‬1 min walk - ‪El Charro - ‬8 min drive - ‪Black & White - ‬1 min walk - ‪La Hacienda - ‬9 min drive - ‪Jaal-Ha - ‬17 min walk ## About this property ### BlueBay Grand Esmeralda All Inclusive Upscale all-inclusive property near El Camaleón Mayakoba Golf Course Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a poolside bar, a grocery/convenience store, and a terrace. With a beachfront location, sun loungers, and sailing, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub, and indulge in a body wrap, a deep-tissue massage, or reflexology. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include windsurfing, volleyball, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - 2 outdoor tennis courts, babysitting (surcharge), and tour/ticket assistance - A billiards/pool table, an elevator, and a 24-hour front desk - Guest reviews give top marks for the dining options and helpful staff Room features All 979 rooms offer comforts such as air conditioning and free stocked minibars, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - LCD TVs with cable channels - Balconies or patios, ceiling fans, and daily housekeeping ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service (limited menu) In-room minibar (all beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Water activities Kayaking Snorkeling Windsurfing ### Land activities Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness ### Entertainment Onsite entertainment and activities Onsite live performances Theme parties ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Caracol Nature Resort & Water Park All Inclusive Corasol - Pool - Hot tub - Breakfast included - 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All Inclusive Playacar - Pool - Breakfast included - All-inclusive - Kids pool 7.8 Good 1,004 reviews CA $208 CA $260 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=328185&PinnedHotelID=328185&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - 4 bars/lounges - 5 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Things to do - 2 outdoor tennis courts - 3 outdoor pools - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Gym - Hot tub - Kayaking - Personal motorized watercraft - Rowing/canoeing - Sailing - Shopping - Volleyball - Windsurfing - Yoga classes ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Children's pool - Free children's club - Grocery/convenience store - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms - Conference center ### Outdoors - Beach loungers - Beach towels - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 4 floors - 8 buildings - Banquet hall - Built in 2006 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 3.62 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Bay Blue Grand Esmeralda Blue Bay All Inclusive Blue Bay Esmeralda Grand Blue Bay Grand Esmeralda All Inclusive Playa del Carmen Blue Bay Grand Esmeralda Playa del Carmen Blue Grand Blue Grand Bay Esmeralda Esmeralda Blue Bay Grand Blue Bay Esmeralda Grand Esmeralda Blue Bay Blue Bay Grand Esmeralda All Inclusive All-inclusive property Blue Bay Grand Esmeralda All Inclusive BlueBay Grand Esmeralda All Inclusive Playa del Carmen BlueBay Grand Esmeralda All Inclusive All-inclusive property ## Frequently asked questions ### Does BlueBay Grand Esmeralda All Inclusive have a pool? > Yes, this property has 3 outdoor pools and a children's pool. ### How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive? > As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on Dec 9, 2025 start from CA $260.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is BlueBay Grand Esmeralda All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at BlueBay Grand Esmeralda All Inclusive? > Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available. ### What time is check-out at BlueBay Grand Esmeralda All Inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive? > Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more. ### Where is BlueBay Grand Esmeralda All Inclusive located? > This Riviera Maya property is on the beach, 1.9 mi (3.1 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Gran Coyote Golf and Maroma Beach. Quinta Avenida and Mamitas Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BlueBay Grand Esmeralda All Inclusive Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.0 Cleanliness ### 6.4 Location ### 7.4 Staff & service ### 7.4 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 325 8 - Good 266 6 - Okay 273 4 - Poor 176 2 - Terrible 212 ### 10/10 Excellent #### Samantha Oct 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, beaches, and great staff. ##### Samantha Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Ben Kennedy Nov 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort. ##### Ben Kennedy Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Leslie Nov 2, 2025 Liked: Cleanliness All staff were helpful and courteous ##### Leslie Stayed 12 nights in Jul 2025 ### 10/10 Excellent #### Jose Sep 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good for vacation ##### Jose Stayed 7 nights in Sep 2025 ### 4/10 Poor #### Alicia Nov 5, 2025 Liked: Staff & service Disliked: Cleanliness, amenities Room was dirty, food was the same and not many options. Pools were good. ##### Alicia Stayed 4 nights in Nov 2025 ### 8/10 Good #### Vanessa Nov 13, 2025 Liked: Cleanliness, staff & service, amenities The staff was wonderful throughout the property! Pool was kept extremely clean. Food was very good. However, the rooms and buildings are in need of renovations and there was no hot water on the property = only cold showers. :( ##### Vanessa Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Loni Lynne Nov 16, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Lukewarm water for showers was pretty rough Need more bartenders to manage long lines at the bars Was a bit ‘less than clean’ Golf carts for transportation seems few and far between Freezing cold in the Al a carte Italian restaurant, resulted in cold food Positive notes, the staff is always so friendly and kind Food was good for the buffets ##### Loni Lynne Stayed 7 nights in Nov 2025 ### 8/10 Good #### Blanca Oct 21, 2025 Liked: Cleanliness Disliked: Amenities The property was average ##### Blanca Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Amy Nov 19, 2025 Liked: Cleanliness Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies ##### Amy Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### Victor Omar Sanchez Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had such a great time! ##### Victor Omar Sanchez Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Nadia Nov 18, 2025 Disliked: Amenities, property conditions & facilities Hotel not a 4 star, outdated rooms in terrible shape, limited hot water, leak in celling in bathroom. Food not desirable. Drinks terrible. Hotel needs a total remodel. ##### Nadia Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Daniel Josue Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Daniel Josue Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Valentyna Oct 1, 2025 Liked: Amenities, property conditions & facilities Overall a good experience ##### Valentyna Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Alex Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an amazing hotel, great staff, always happy and welcoming. Beautiful rooms at a very good price. Definitely worth going there. The pool is very big and confortable. ##### Alex Stayed 2 nights in Sep 2025 ### 8/10 Good #### Carlie Althea Sep 10, 2025 Liked: Staff & service, amenities Family friendly but also party friendly ##### Carlie Althea Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Jordan Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was skeptical before arriving after seeing some reviews online but the resort is 100% worth visiting. ##### Jordan Stayed 7 nights in Aug 2025 ### 8/10 Good #### Terri Kay Nov 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities It all was wonderful. However we did have some septic problems and if you want to get a chair at the beach you better get there at 8. I had both of my credit cards gotten the one day i left the resort. Therefore no credit cards to get home and no one likes to take cash. ##### Terri Kay Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Katrina Joanne Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!! ![](https://a.travel-assets.com/ugc/hotel-reviews/50733d04-1780-4662-8fdb-364020b5ebe6-1762662339249.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5061fa09-1510-4f8a-8751-dcfe0e87ddab-1762662337946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/76685c6b-4e3b-4ced-821e-6f74d1fd09ab-1762662339321.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katrina Joanne Stayed 6 nights in Nov 2025 ### 6/10 Okay #### Jayde Nov 5, 2025 Food was not the best, the key did not work for our room. Shower was not hot. ##### Jayde Stayed 3 nights in Oct 2025 ### 8/10 Good #### Massiel De Los Oct 11, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities You get what you pay for. It’s not a luxury hotel — the rooms are a bit old and need some maintenance, but the service is excellent. ![](https://a.travel-assets.com/ugc/hotel-reviews/534fe0bc-a11e-461a-8567-e48e74c7ce4d-1760207748263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/abd364be-946c-48d0-8f19-5d3a816c4a05-1760207747769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4a937054-c747-4abb-b492-09d450fbf433-1760207748114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Massiel De Los Stayed 6 nights in Sep 2025 ### 6/10 Okay #### Darrell Davidson Basil Oct 27, 2025 Disliked: Amenities Since being bought out it’s really gone down hill. Was so amazing two years ago but sadly new management is cutting everything to save money. Food is all catered to the bus loads of locals that they give day passes too that overwhelmed the resort. They give locals priority and pass over tourists. Disappointed and won’t be returning. ##### Darrell Davidson Basil Stayed 7 nights in Oct 2025 ### 6/10 Okay #### Tina Nov 15, 2025 No hot water, fridge had to be replaced, no iron, no coffee pot or supplies, door lock kept jamming and not working. No handle on sliding patio door, hair dryer didn’t work. And not enough pounders by the pos ##### Tina Stayed 6 nights in Nov 2025 ### 8/10 Good #### Dennis Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to give thanks to Miguel Angel, from the beach bar hut. He was polite, very helpful & made sure I had a great time. ##### Dennis Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Aryel Sep 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities food okay but not the best. overall great for price ##### Aryel Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Lucy Aug 19, 2025 Liked: Staff & service, amenities, property conditions & facilities Excelente todo ##### Lucy Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) > > [Allegro Playacar - 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