Beside the hotel is in a great area, the staff been so great and beverages selections is good, the hotel food is TERRIBLE. Every single restaurant is a buffet style some how, dinner in some restaurants only part of the menu is A la Carte and the rest of the food again is buffet style and yes the selection is big, but by the time you serve yourself the meats, fish, pasta, rice or anything else is way overcooked and dry that is tasteless. Pool food is full of hotdogs, burgers, pizza and French fries, what happen with a good taco, guacamole and some delicious MEXICAN FOOD. There is NO a room service instead they have a snack area overnight full of frozen/microwave food, YES!!!! Microwaveable food.
Mexican Gastronomy is recognized all over the world for been one of the best and non was represented on this hotel, I didn’t travel to Mexico to eat burgers or buffets and definitely no microwaveable food, out of my 7 days staying we eat 4 days outside and my all-inclusive money when out of the window. Very disappointed, very upset and mostly very certain that I will NOT comeback to this hotel or any of the RIU chain because I am afraid that will be the same.
