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Overview of The Royal Haciendas All Inclusive Resort & Spa

Photo gallery

Featured Image
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
4 outdoor pools
VIP Access

The Royal Haciendas All Inclusive Resort & Spa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationGrand Coral Golf Riviera Maya5 min drive
    Popular LocationPunta Esmeralda Beach12 min drive
    Popular LocationPlaya 8813 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

About this area

Playa del Carmen

Located in Playa del Carmen, The Royal Haciendas All Inclusive Resort & Spa is on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Punta Esmeralda Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Scuba diving, parasailing, and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
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Map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 5 min drive
  • Guadalupe Church - 12 min drive
  • 28 de Julio Square - 12 min drive
  • Punta Esmeralda Beach - 12 min drive
  • Playa 88 - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Los Murales — 9 min walk
  • Coco's Cabanas — 9 min drive
  • Fonda Argentina — 10 min drive
  • La Pirata — 13 min drive
  • 500 Gramos Grill — 13 min drive

About this property

The Royal Haciendas All Inclusive Resort & Spa

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive Resort & Spa's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 252 soundproofed rooms feature free WiFi and pillowtop beds. Guests will appreciate conveniences like microwaves and coffee makers, while plasma TVs with satellite channels and DVD players provide a bit of entertainment.
The Royal Haciendas All Inclusive Resort & Spa offers 252 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 5 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 spa tubs
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • DVD player
  • MP3 dock
  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.
This property offers health screenings for COVID-19 (rapid antigen screenings) once per stay, available until July 17, 2021. PCR screenings for COVID-19 are available for a surcharge. Reservations for health screenings are required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property
The Royal Haciendas All Inclusive
The Royal Haciendas – All Inclusive
The Royal Haciendas – Optional All Inclusive
The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at The Royal Haciendas All Inclusive Resort & Spa and receive a full refund?
Yes, The Royal Haciendas All Inclusive Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to The Royal Haciendas All Inclusive Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Royal Haciendas All Inclusive Resort & Spa?
As of Apr 11, 2021, prices found for a 1-night stay for 2 adults at The Royal Haciendas All Inclusive Resort & Spa on Apr 24, 2021 start from CA $275, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Royal Haciendas All Inclusive Resort & Spa have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is The Royal Haciendas All Inclusive Resort & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Royal Haciendas All Inclusive Resort & Spa?
Valet parking is free at this property.
What time is check-in at The Royal Haciendas All Inclusive Resort & Spa?
Check-in is from 4:00 PM - midnight.
What time is check-out at The Royal Haciendas All Inclusive Resort & Spa?
Check-out is at 11 AM. Late check-out is available for USD 600 (subject to availability).
Are there all-inclusive benefits at The Royal Haciendas All Inclusive Resort & Spa?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is The Royal Haciendas All Inclusive Resort & Spa located?
Nestled on the beach, this Playa del Carmen property is within 3 mi (5 km) of Punta Esmeralda Beach, Quinta Avenida, and Mamitas Beach Club. Playa 88 and Guadalupe Church are also within 3 mi (5 km).

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 671 out of 987 reviews
5 - Excellent 68%
Rating 4 - Good. 227 out of 987 reviews
4 - Good 23%
Rating 3 - Okay. 56 out of 987 reviews
3 - Okay 6%
Rating 2 - Poor. 21 out of 987 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 987 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. Extremely clean. Vey safe COVID protocol. Great staff. Great customer service. Will recommend this place.
Stayed 5 nights in Mar 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food and room location were good. Service was slow and rude. Little to do as a whole family.
Stayed 4 nights in Mar 2021

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time while on vacation at your property. The only comments that I will make is that each bar seemed to have a different beers that were included in our package and second the hedges I think should be lowered that block the view of the ocean from the pools with swim up bars. Other than these two minor inconveniences we had a great time and are already looking to plan our next vacation at this resort with our kids. I am also letting friends and family know about our wonderful trip to Mexico and your resort.
Stayed 5 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Two large pools with swim up bars, two outdoor food options, nice breakfast/dinner buffet, and private beachfront with chairs and drink server. Highly recommend!
Stayed 5 nights in Mar 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely perfect! We've stayed at Royal Haciendas before with our son who has a timeshare week in February. We've had three cruisers cancelled over the last year so we decided on this 10 stay. We highly recommend Royal Haciendas to anyone considering a get-away similar to ours!!
Stayed 10 nights in Mar 2021

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