The Viva Wyndham Maya facilities are old, and they are not doing a good job in terms of upkeep. The pool is not fresh, but has very hot water, not pleasant.
The staff and operations is probably the worst I have seen in Cancun-Playa del Carmen. Upon arrival, the staff doing the check in were rude, seemed annoyed at taking care of our registration.
Guest services also, seemed annoyed when talking to us about reservations at the restaurants.
They require you to reserve via their app, but when you go, it's complicated and limits possibilities to actually have dinner there. We managed to go to 3 during the 10 days there but when you go, the places are half empty. Obviously, something is not being managed properly. Overall, very dissatisfied. Beach was full of algae, sargazo they call it. Not like they show in their pictures. Will not go back to Viva Wyndham ever.
