Viva Wyndham Maya - All Inclusive

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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, sun loungers

Overview of Viva Wyndham Maya - All Inclusive

Viva Wyndham Maya - All Inclusive

3.5 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Maritime Terminal32 min walk
  • Popular LocationPlayacar Golf Club5 min drive
  • Popular LocationPaseo del Carmen5 min drive

Choose dates to view prices

About this area

Playa del Carmen

Viva Wyndham Maya - All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. While the natural beauty of Playa del Carmen Main Beach and Mamitas Beach Club can be enjoyed by anyone, those looking for an activity can check out Playa del Carmen Maritime Terminal. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Playa del Carmen Maritime Terminal - 32 min walk
  • Central Square - 39 min walk
  • Playacar Golf Club - 5 min drive
  • Paseo del Carmen - 5 min drive
  • Yucatek Divers - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • La Terraza — 1 min walk
  • Hacienda Don Diego — 1 min walk
  • Fruta Madre — 5 min drive
  • El tenedor — 5 min drive
  • Viva Margaritas bar — 5 min drive

About this property

Viva Wyndham Maya - All Inclusive

Beachfront property with relaxing spa services
At Viva Wyndham Maya - All Inclusive, hit the beach, dine onsite at La Terraza, or enjoy a drink at one of the property's 2 bars/lounges. All 604 rooms offer free WiFi, balconies, and LCD TVs with cable channels. Refrigerators, minibars, and free local calls are among the other amenities available to guests.
Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/boogie boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Canoeing
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Kayaking
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Spa tub
  • Surfing/boogie boarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Conference space (18980 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Administrative fee: USD 1.4 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Maya Viva
Maya Viva Wyndham
Viva Maya
Viva Maya Resort
Viva Maya Wyndham
Viva Wyndham Maya
Viva Wyndham Maya Playa del Carmen
Viva Wyndham Maya Resort All Inclusive
Viva Wyndham Maya Resort All Inclusive Playa del Carmen
Wyndham Viva Maya
Viva Wyndham Maya All Inclusive Playa del Carmen
Viva Wyndham Maya Resort
Viva Wyndham Maya Resort Playa del Carmen
Playa Del Carmen Wyndham
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Wyndham Maya
Viva Wyndham Maya All Inclusive
Viva Wyndham Maya Inclusive
Viva Wyndham Maya
Viva Wyndham Maya - All Inclusive Playa del Carmen
Viva Wyndham Maya - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 323 out of 982 reviews
5 - Excellent 33%
Rating 4 - Good. 331 out of 982 reviews
4 - Good 34%
Rating 3 - Okay. 173 out of 982 reviews
3 - Okay 18%
Rating 2 - Poor. 97 out of 982 reviews
2 - Poor 10%
Rating 1 - Terrible. 58 out of 982 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do everything to make your stay comfortable and enjoyable. There's always towels, beach access, 2 bars with booze, day activities, classes, great evening show. What I didn't like. Rooms are clean, but dated. There's one nightstand for 2 beds that has one drawer. And only one outlet. Not enough drawers for your clothes and stuff. The sink is weirdly high and I'd always get splashed one when using it. The shower somehow would always leak on the floor when used. The food is plentiful but so bad in a weird way. You literally have to pick the stuff that's "edible". Take simple things like pasta. It's horribly overcooked. Once in a while there's something delicious like ahi tuna with guac, but in general the food is just not good. You will never go hungry there, but don't expect gourmet menu. We still managed to overeat though . )) You can schedule 2 visits to restaurants. We went with international one and with mexican one. Mexican was great. International was not too great. Overall we did enjoy the stay.
Stayed 6 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place,, food was great, staff was super nice room was clean, overall excellent for the price definitely coming back on June
Stayed 6 nights in Jan 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was friendly but then again its easy for me to start conversation with anyone. Very polite and helpful staff. Beach was a short walk away, food variety was good and overall well organized. What I didn't like was before check out the gentleman at the front said i had to pay the taxes for the stay, which wasnt a whole lot but everything was already paid for why not add it then and not afterwards. Doesnt make sense, 70 of us traveled together and some were asked to pay and others weren't. But I didnt let that bother me I had a great time.
Stayed 4 nights in Jan 2022

3/5 Okay

Travelled with partner
Liked: Staff & service
We decided to stay in Mexico a few more days and we couldn't extend our stay at the RIU Tequila across the road, so we booked into the Viva Maya. Like others have stated the check in process is painful and needs to be streamlined. Also the beach area receives no attention during the day, unlike the RIU resorts it is a littered with plates and empty glasses by mid afternoon. The only staff we saw on the beach was the security guard who made us move our chairs 2 feet over because we were apparently slightly off the propertly line. This same guard was seen the next day chatting with beach vendors who were sitting on Viva chairs that were well of the property. Thanks but I will stick to the RIU chain in the future.
Stayed 5 nights in Dec 2021