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Viceroy Riviera Maya All Inclusive

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Free daily full breakfast
On the beach, white sand, scuba diving, beach bar
On the beach, white sand, scuba diving, beach bar
Outdoor pool
Signature Villa | Terrace/patio

Overview of Viceroy Riviera Maya All Inclusive

VIP Access

Viceroy Riviera Maya All Inclusive

5.0 star property

9.8/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • All-inclusive
  • Air conditioning
Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
  • Popular LocationGran Coyote Golf11 min drive
  • Popular LocationPunta Esmeralda Beach18 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya All Inclusive is in the suburbs and on the beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Maroma Beach. Xcaret Eco Theme Park and Temazcal Natura are also worth visiting. Spend some time exploring the area's activities, including whale-watching.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Guadalupe Church - 10 min drive
  • Gran Coyote Golf - 11 min drive
  • Playa 88 - 12 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Amaranto - 11 min walk
  • Snack Riviera - 11 min walk
  • Piano Bar - 13 min walk
  • The Fives Plaza - 7 min walk
  • La Laguna - 10 min walk

About this property

Viceroy Riviera Maya All Inclusive

5-star luxury property by the ocean
Take advantage of free full breakfast, a roundtrip airport shuttle, and a beach bar at Viceroy Riviera Maya All Inclusive. This property is a great place to bask in the sun with a white sand beach and scuba diving. Treat yourself to aromatherapy, a body scrub, or a hot stone massage at the onsite spa. Enjoy a meal at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Valet parking (surcharge), a porter/bellhop, and a 24-hour front desk
  • Tour/ticket assistance, massage treatment rooms, and concierge services
  • Wedding services, a reception hall, and luggage storage
  • Guest reviews say good things about the dining options, pool, and helpful staff
Room features
All 41 rooms offer comforts such as private plunge pools and 24-hour room service, in addition to thoughtful touches like premium bedding and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • Flat-screen TVs with satellite channels and DVD players
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
Property requires that all guests aged 4 and up receive on-site antigen/rapid COVID-19 testing (USD 30.00 per person, per stay)
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 8 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily
  • 1 beach bar, 1 poolside bar and 1 bar
  • 2 restaurants
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Scuba diving

Conveniences

  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

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Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 155.00 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): USD 30.00 per person, per stay.
  • Resort fee: 16 percent of room rate
The resort fee includes:
  • Fitness center access
  • Newspaper
  • In-room coffee

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 326 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Guests under 14 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Viceroy Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Viceroy Riviera Maya All Inclusive?

As of Mar 27, 2023, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya All Inclusive on Apr 2, 2023 start from CA $1,418.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viceroy Riviera Maya All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Viceroy Riviera Maya All Inclusive?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Viceroy Riviera Maya All Inclusive?

Check-out is at noon.

Does Viceroy Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 326 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya All Inclusive?

Yes, the property is all-inclusive.

Viceroy Riviera Maya All Inclusive Reviews

Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 64 out of 71 reviews" "
" "10 - Excellent 90%
Rating 8 - Good. 5 out of 71 reviews" "
" "8 - Good 7%
Rating 6 - Okay. 1 out of 71 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 1 out of 71 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 0 out of 71 reviews" "
" "2 - Terrible 0%

9.7/10

Cleanliness

9.9/10

Staff & service

9.2/10

Amenities

9.7/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Unique experience. Quiet getaway.
Stayed 5 nights in Sep 2022

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Stayed 4 nights in Aug 2022

4/10 Poor

Douglas, downey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Harry

Stayed 4 nights in Apr 2022

10/10 Excellent

Garrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Stayed 3 nights in Feb 2022

10/10 Excellent

Brent D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Stayed 8 nights in Jan 2022

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Stayed 7 nights in Dec 2021

10/10 Excellent

Matthew, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Stayed 1 night in Nov 2021