3/5 Okay
Daisy
Travelled with partner
Sept 10, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was ok. They only had one restaurant running at a time for dinner and you have to go to the lobby in person and get in line to make a reservation at 10 am. The food was delicious--even the food at the buffet. However, our room was ok. At first the temperature was fine, but by the next day the air conditioner was not functioning properly and the room started getting hotter and hotter to the point where I couldn't sleep the first two nights. It was about 26 C /78 F. We had asked to have the air conditioning fixed and they came to fix it. So finally they gave us a new room so we packed up our stuff and carried it out to the new room. The new room smelled very damp. It smelled bad. During the first 10 minutes there we killed 5 insects that were in the room--one of them being a spider. We decided to head back to the old room, which we still had a card for to get in. It was late so we just slept in a hot room again. Finally on last full day, Carla at the front desk gave us a great new room in a better location and with great air conditioning. I finally got some sleep on my last night there. We did use their spa and got a massage there. The service was excellent. If the air conditioning in our first room was working, our experience would have been better.
Daisy
Stayed 4 nights in Sep 2022