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Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Quetzal All Inclusive

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710

Guests rated this location 9.1/10 - Wonderful

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha4 min walk
  • Popular LocationMahi Golf Course17 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)12 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Iberostar Quetzal All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider Xaman Ha Aviary and Xenses Park. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 4 min walk
  • Mahi Golf Course - 17 min walk
  • Paseo del Carmen - 32 min walk
  • Playacar Golf Club - 3 min drive
  • Xaman Ha Aviary - 4 min drive


  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Desayuno Don Juan - 4 min walk
  • Festival Grand Buffet - 8 min walk
  • Rosa Roja - 5 min walk
  • Turquesa - 11 min walk

About this property

Iberostar Quetzal All Inclusive

Upscale aparthotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 3 restaurants. Each apartment offers comforts like premium bedding and a down comforter, plus free WiFi and a flat-screen TV with satellite channels. Free minibar items, a balcony, and a ceiling fan are among the other amenities available to guests.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities


Land activities

Fitness facilities



Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages


  • 3 treatment rooms
  • 4 outdoor pools
  • Beachside massages
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages


  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Babysitting (surcharge)
  • Children stay free
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant
  • Uxmal Restaurant

Food and drink

  • Water dispenser


  • 3 poolside bars
  • 3 restaurants
  • 7 bars/lounges
  • A beach bar
  • Free stocked minibar


  • Down comforter
  • Premium bedding


  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Shower only


  • Flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Garden


  • Dry cleaning/laundry service

Work spaces

  • Conference space
  • Laptop workspace
  • Meeting rooms


  • Air conditioning
  • Ceiling fan


  • No pets allowed


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the airport
  • Near the boardwalk
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle parking on site
  • Billiards/pool table on site
  • Children's pool on site
  • Free children's club on site
  • Free supervised activities for children on site
  • Gym on site
  • Kayaking on site
  • Scuba diving on site
  • Shopping on site
  • Tennis
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Theme park nearby


  • 3 floors
  • 350 rooms
  • Composting
  • Eco-friendly cleaning products
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Similar properties

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Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal Inclusive
Iberostar Quetzal All Inclusive Aparthotel
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Does Iberostar Quetzal All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Iberostar Quetzal All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Quetzal All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Quetzal All Inclusive?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Quetzal All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Quetzal All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Quetzal All Inclusive located?

Located in Playacar, this beachfront aparthotel is in the entertainment district and within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mahi Golf Course are also within 2 mi (3 km).

Can I cancel my reservation for free at Iberostar Quetzal All Inclusive and receive a full refund?

Yes, Iberostar Quetzal All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Quetzal All Inclusive cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 621 out of 1156 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 330 out of 1156 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 121 out of 1156 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 46 out of 1156 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 38 out of 1156 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




10/10 Excellent

Anthony, Saint Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent



10/10 Excellent

Carmen Anca

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
Stayed 7 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the focus on living with nature and the wild animals. They need to enlarge and upgrade the fitness club. It is worn and way too small for one let alone both resorts.
Stayed 7 nights in Feb 2023

10/10 Excellent


Stayed 5 nights in Feb 2023

4/10 Poor

lyubov, Chester

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is nice looking like jungle ,staff is friendly , food not good and limited, rooms need upgrades , ocean good unless some days to much sea weeds and next to the hotel rental center so make a noise and horrible smells
Stayed 7 nights in Feb 2023

6/10 Okay


Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was construction noise early in the mornings. The food was not very good. People were friendly and all the wildlife in the area was nice.
Stayed 4 nights in Feb 2023

8/10 Good


Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
Stayed 10 nights in Feb 2023

10/10 Excellent

Min Jeong

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was great! Loved the tacos by the poolside at lunch time. Entertainment team was so engaging and everyone was so friendly.
Stayed 7 nights in Jan 2023

10/10 Excellent

Maria, Brooklyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the most buffet with many different options to choose from. I also liked wild life - monkeys and birds and beautiful beach !My vacation was relaxing at this Well kept and friendly place . I will definitely come back in the future.
Stayed 5 nights in Jan 2023