4/5 Good
Verified traveller
Travelled with family
22 Jun. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021
Iberostar Quetzal All Inclusive
Photo gallery
Overview of Iberostar Quetzal All Inclusive
VIP Access
Iberostar Quetzal All Inclusive
4.3/5 Excellent
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All-inclusive
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
- Playacar Golf Club3 min drive
- Paseo del Carmen5 min drive
- Playa del Carmen Maritime Terminal6 min drive
- Playa Del Carmen, Quintana Roo (PCM)10 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen's Playacar neighborhood, Iberostar Quetzal All Inclusive is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
View in a map
What's nearby
- Playacar Golf Club - 3 min drive
- Paseo del Carmen - 5 min drive
- Playa del Carmen Maritime Terminal - 6 min drive
- Yucatek Divers - 7 min drive
- Central Square - 11 min drive
Getting around
- Cancun Intl. Airport (CUN) - 56 min drive
Restaurants
- Bonsai Restaurant — 1 min walk
- Mare Nostrum Restaurant — 1 min walk
- Fruta Madre — 5 min drive
- Rolandi's Pizzeria — 5 min drive
- El tenedor — 5 min drive
About this property
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Kids' club
Supervised activities for children between 4 and 12 years old
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking on site
- Free valet parking on site
Food and drink
- Free buffet breakfast available daily 7:00 AM–10:00 AM
- 3 restaurants
- 3 poolside bars, 7 bars/lounges and 1 beach bar
Things to do
- 4 outdoor pools
- Billiards/pool table
- Children's pool
- Fitness center
- Full-service spa
- Kayaking
- Playground
- Sauna
- Scuba diving
- Shopping
- Tennis
- Windsurfing
- Yoga classes
Family friendly
- 4 outdoor pools
- Babysitting/childcare (surcharge)
- Children's games
- Children's pool
- Free children's club
- Free supervised childcare/activities
- In-room child care (surcharge)
- Playground
Conveniences
- Gift shop/newsstand
- No elevators
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Luggage storage
- Multilingual staff
- Tennis lessons
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- German
- Italian
- Portuguese
- Spanish
Business services
- Conference space
- Meeting rooms
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Nature reserve
- Pool sun loungers
- Pool umbrellas
Spa
- 3 treatment rooms
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Outdoor treatment areas
- Sauna
- Spa open daily
- Spa tub
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Romance packages available
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
- Down comforter
- Premium bedding
Bathroom
- Eco-friendly toiletries
- Hair dryer
- Shower
Entertainment
- Flat-screen TV
- Satellite channels
Food and drink
- Free minibar
Outdoor space
- Balcony
More
- Composting
- Connecting rooms available
- Desk
- Eco-friendly cleaning products provided
- Iron/ironing board
- Laptop-friendly workspace
- LED light bulbs
- Phone
- Recycling
- Safe
Similar properties
See similar properties
Policies
Check-in
Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive All-inclusive property
Frequently asked questions
4.3
Excellent
4.6/5
Cleanliness
4.5/5
Staff & service
4.3/5
Amenities
4.3/5
Property conditions & facilities
1/5 Terrible
Verified traveller
Travelled with family, Travelled with family and small children, Travelled with group
22 Jun. 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2021
5/5 Excellent
Verified traveller
Travelled with family, Travelled with family and small children, Travelled with partner
21 Jun. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021
4/5 Good
Verified traveller
Travelled with family and small children
20 Jun. 2021
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2021
5/5 Excellent
Verified traveller
Travelled with family
20 Jun. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021