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Overview of Iberostar Quetzal All Inclusive

Photo gallery

4 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
VIP Access

Iberostar Quetzal All Inclusive

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPlayacar Golf Club3 min drive
    Popular LocationPaseo del Carmen5 min drive
    Popular LocationPlaya del Carmen Maritime Terminal6 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)12 min drive

Choose dates to view prices

  • Double Room (Near Pool,1 Person)

    Room amenities

    • 377 sq ft
    • Sleeps 1
    • 2 Double Beds OR 1 King Bed
    More details
  • Standard Room

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite, Oceanfront

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Double Room (Near Pool)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Standard Room

    Room amenities

    • 377 sq ft
    • Sleeps 1
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite, Oceanfront

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 1
    • 2 Double Beds OR 1 King Bed
    More details

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighborhood, Iberostar Quetzal All Inclusive is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Take an opportunity to explore the area for water adventures such as snorkeling and other activities like golfing.
Popular Location

What's nearby

  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Yucatek Divers - 7 min drive
  • Central Square - 13 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Bonsai Restaurant — 1 min walk
  • Mare Nostrum Restaurant — 1 min walk
  • Fruta Madre — 5 min drive
  • Rolandi's Pizzeria — 5 min drive
  • El tenedor — 5 min drive
View in a map

About this property

Iberostar Quetzal All Inclusive

Ocean-view property with a beach bar, near Playa del Carmen Maritime Terminal
Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. All 350 rooms offer comforts like premium bedding and down comforters, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find free minibar items, furnished balconies, and room service.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Kids' club

Supervised activities for children between 4 and 12 years old

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of No
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Meals, snacks, and beverages included
  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Playground

Conveniences

  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night
  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Iberostar Quetzal All Inclusive and receive a full refund?
Yes, Iberostar Quetzal All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Quetzal All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Iberostar Quetzal All Inclusive?
As of Jan 27, 2021, prices found for a 1-night stay for 2 adults at Iberostar Quetzal All Inclusive on Jan 29, 2021 start from CA $287, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Iberostar Quetzal All Inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is Iberostar Quetzal All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Iberostar Quetzal All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Iberostar Quetzal All Inclusive?
Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Iberostar Quetzal All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Iberostar Quetzal All Inclusive?
Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, kayaking, and more.
Where is Iberostar Quetzal All Inclusive located?
Located in Playacar, this beachfront property is in the entertainment district and within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 mi (3 km).
4.3
Excellent
Rating 5 - Excellent. 505 out of 944 reviews
5 - Excellent 53%
Rating 4 - Good. 303 out of 944 reviews
4 - Good 32%
Rating 3 - Okay. 90 out of 944 reviews
3 - Okay 10%
Rating 2 - Poor. 26 out of 944 reviews
2 - Poor 3%
Rating 1 - Terrible. 20 out of 944 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Travelled with family, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
From poor customer service to the food that was maybe a step up from a cafeteria, the Iberostar was disappointing. I
Stayed 8 nights in Jan 2021

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property. If you love the outdoor wildlife feel this is the resort for you! Rooms are a bit dated but the rest of the resort is updated. Pool is huge but cold. Beach is beautiful. Very close to Playa a 10 minute taxi. Food in the buffets is good but not great. Lots of selection on the buffet. The food in the restaurants is excellent. Very friendly and helpful staff!
Stayed 6 nights in Jan 2021

1/5 Terrible

Travelled with family, Travelled with family and small children, Travelled with group
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The worst property I stayed in last 20 years, 18 people out of our group of 20 got food poisoning, out of 5 night stay not one restaurant was available for dinner. Everything is outdated, stay away from this propery, never going again to iberostar
Stayed 4 nights in Dec 2020

4/5 Good

Stayed 7 nights in Dec 2020

4/5 Good

Stayed 9 nights in Dec 2020

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