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Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Quetzal All Inclusive

4.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
Map
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, 77710

Explore the area

  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen5 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

Choose dates to view prices

View all photos for Double Room (Near Pool,1 Person)

Double Room (Near Pool,1 Person)

  • 377 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Promo Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (Near Pool,1 Person)

Superior Double Room (Near Pool,1 Person)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Promo Room

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

  • 377 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (Near Pool)

Superior Double Room (Near Pool)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Near Pool)

Double Room (Near Pool)

  • 377 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

  • 377 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About this area

Playa del Carmen

Iberostar Quetzal All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Yucatek Divers - 7 min drive
  • Xplor Theme Park - 15 min drive

Restaurants

  • Doña Aurelia - 5 min drive
  • Ristorante Latinos - 5 min drive

About this property

Iberostar Quetzal All Inclusive

Upscale aparthotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 3 restaurants. Each apartment offers comforts like premium bedding and a down comforter, plus free WiFi and a flat-screen TV with satellite channels. Free minibar items, a furnished balcony, and a ceiling fan are among the other amenities available to guests.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Beach massages

Pool/Spa

  • 4 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massage
  • Swedish massages
  • Facials
  • Body treatments
  • Body wraps
  • Hydrotherapy
  • Outdoor treatment area
  • Manicures and pedicures
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Children stay free
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games

Restaurants on site

  • Bonsai Restaurant
  • Mare Nostrum Restaurant
  • La Gondola Restaurant
  • Uxmal Restaurant
  • La Hacienda

Food and drink

  • Water dispenser

Dining

  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar
  • Stocked minibar (free)

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Hair dryer
  • Eco-friendly toiletries

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Furnished balcony
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • No elevators
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the ocean
  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness center
  • Nature reserve
  • Yoga classes on site
  • Tennis on site
  • Tennis lessons on site
  • Windsurfing on site
  • Kayaking on site
  • Scuba diving on site
  • Theme parks nearby
  • Ecotours nearby
  • Snorkeling nearby
  • Golf nearby

General

  • 350 rooms
  • 3 floors
  • Romance packages available
  • Composting
  • Eco-friendly cleaning products provided

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Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal Inclusive
Iberostar Quetzal All Inclusive Aparthotel
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 547 out of 1017 reviews
5 - Excellent 54%
Rating 4 - Good. 296 out of 1017 reviews
4 - Good 29%
Rating 3 - Okay. 104 out of 1017 reviews
3 - Okay 10%
Rating 2 - Poor. 40 out of 1017 reviews
2 - Poor 4%
Rating 1 - Terrible. 30 out of 1017 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the jungle setting. The animals and scenery were amazing. The staff, servers, housekeeping, groundskeepers - top notch, friendly. They worked hard to ensure a positive stay. The pool is beautiful. The music is kind of loud, though. The buffet was typical cal.resoet food, but the restaurants were fabulous. My favorites were Italian and Japanese. The beds are hard - just a warning. But my room stayed nice and cool. They don't provide you with much information