Title: Sandos Playacar All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=892167&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandos Playacar All Inclusive Crystal-clear waters meet powdery white sands at this beachfront paradise where travelers can relax in the sun or try sailing and surfing adventures ## Photo gallery for Sandos Playacar All Inclusive ![Aerial view - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6ada8d80.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/aabf86ab-557e-4a69-ad6b-d49034a8c09c-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6389266c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/75555ff0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/9ae97400.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Xaman Ha Aviary, Sandos Playacar All Inclusive welcomes sun-seekers to its white sand beach. Enjoy a Thai massage at Spa Sandos or relax at any of the 8 outdoor pools and water park. This upscale all-inclusive property offers on-site shopping and free in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Hot tub - All-inclusive - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 2 - Jan. 3](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 3 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 10 of 10 rooms ### View all photos for Jr Suite Hacienda ![Jr Suite Hacienda | Living room](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/3a5c0f47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr Suite Hacienda ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Ceiling fan Bathrobes Hair dryer - 388 sq ft - Sleeps 5 - 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed ### View all photos for Riviera Family King Junior Suite ![Riviera Family King Junior Suite](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/e60d731a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera Family King Junior Suite 7.8 Good 52 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Ceiling fan Private bathroom Separate bathtub and shower - 569 sq ft - Sleeps 5 - 1 King Bed and 1 Double Bunk Bed ### View all photos for Riviera Family Queen Junior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/a5483eb9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera Family Queen Junior 8.2 Very good 94 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Ceiling fan Private bathroom Separate bathtub and shower - 560 sq ft - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Hacienda One Bedroom Suite ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/a2992eaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hacienda One Bedroom Suite 7.8 Good 6 reviews ### Highlights Balcony or patio Separate sitting area Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Ceiling fan - 786 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Select Ocean Front Adults only ![Select Ocean Front Adults only](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/66835902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select Ocean Front Adults only 8.0 Very good 7 reviews ### Highlights Balcony or patio Air conditioning Club Lounge Free minibar items Flat-screen TV Blackout drapes/curtains Ceiling fan Bathrobes - 322 sq ft - Ocean view - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Select Superior Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/2416b1eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select Superior Adults Only 7.0 Good 37 reviews ### Highlights Balcony or patio Air conditioning Club Lounge Free minibar items Flat-screen TV Blackout drapes/curtains Ceiling fan Bathrobes - 334 sq ft - Sleeps 2 - 2 Queen Beds OR 1 King Bed ### View all photos for Platinum King Junior Suite ![Platinum King Junior Suite | View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/14d805bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Junior Suite ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Ceiling fan Bathrobes - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Platinum King Junior Suite Ocean Front ![Platinum King Junior Suite Ocean Front](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/2b5c323f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Junior Suite Ocean Front ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Ceiling fan Bathrobes - 538 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for Platinum King Master Suite ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/8b92f4a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Master Suite ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Ceiling fan Separate bathtub and shower - 538 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Platinum King Master Suite Ocean Front ![Platinum King Master Suite Ocean Front](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/872be8c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Master Suite Ocean Front ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout drapes/curtains Separate bedroom Ceiling fan Separate bathtub and shower - 538 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.60255%2C-87.09437&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VQyfNHScxsu-CrHf_FsmBb2ih8w=) Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710 #### What's nearby - Playacar Beach \- 3 min walk \- 0.3 km - Piste Cyclable sur Paseo Xaman-Ha \- 8 min walk \- 0.7 km - Mahi Golf Course \- 13 min walk \- 1.1 km - Playacar Golf Club \- 18 min walk \- 1.5 km - Xaman Ha Aviary \- 4 min drive \- 2.9 km #### Getting around - Cancun Intl. Airport (CUN) - 57 min drive #### Restaurants - ‪Viva Wyndham Maya - ‬14 min walk - ‪rosa roja - ‬10 min walk - ‪Festival Grand Buffet - ‬2 min walk - ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk - ‪Bar Arrecife - ‬12 min walk ## About this property ### Sandos Playacar All Inclusive Upscale all-inclusive property near Xaman Ha Aviary Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars, and 3 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in aromatherapy, a sports massage, and a manicure/pedicure at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include kayaking, beach volleyball, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site. Other perks include: - 8 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers - Free self parking - Free bicycle rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge) - Multilingual staff, motorized watercraft on site, and tour/ticket assistance - Guest reviews say great things about the family-friendly amenities, beach locale, and pool Room features All 819 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property. Extra amenities include: - Bathrooms with free toiletries and hair dryers - 42-inch flat-screen TVs with satellite channels - Balconies or patios, wardrobes/closets, and coffee/tea makers ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included. ### Water activities Kayaking Sailing Scuba-diving lessons Snorkeling Surfing/body boarding ### Land activities Bicycling Fitness facilities Miniature golf Soccer Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness Yoga ### Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances Theme parties ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/4000000/3210000/3205200/3205175/8fd319b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Haciendas All Inclusive Corasol - 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Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,002 reviews CA $846 CA $1,028 total includes taxes & fees Jan 3 - Jan 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=569233&PinnedHotelID=569233&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - 2 swim-up bars - 3 poolside bars - 6 bars/lounges - 9 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining - Snack bar/deli ### Things to do - 8 outdoor pools - Arcade/game room - Beach volleyball - Billiards/pool table - Children's pool - Fitness classes - Free bicycle rentals - Free children's club - Free water park - Full-service spa - Gym - Hot tub - Kayaking - Mini golf - Personal motorized watercraft - Playground - Sailing - Sauna - Shopping - Snorkeling - Steam room - Surfing/bodyboarding - Waterslide ### Family friendly - 8 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - Free water park access - Laundry facilities - Mini golf - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 22 treatment rooms - Aromatherapy - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 3 floors - 7 buildings - Banquet hall - Built in 2004 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 2100 per person (one way) - Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-006284/2025 y 008-007-006285/2025 ### We should mention A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as All Inclusive Sandos Playacar Beach Resort Playacar Beach Resort Sandos Sandos All Inclusive Sandos Beach Sandos Beach Resort All Inclusive Sandos Playacar Beach Sandos Playacar Beach Resort Sandos Resort Sandos Playacar Beach Resort All Inclusive Playa del Carmen Sandos Playacar Beach Playa del Carmen Sandos Playacar Beach Resort All Inclusive Sandos Resort All Inclusive Sandos Playacar Beach All Inclusive Sandos Playacar Beach Resort All Inclusive Sandos All Inclusive Sandos Playacar Beach Resort Spa All Inclusive Sandos Resort All Inclusive Sandos Playacar Beach All Inclusive Hotel Sandos Playacar Beach Resort - All Inclusive Sandos Playacar Beach Resort - All Inclusive Playa del Carmen Sandos Playacar All Inclusive ## Frequently asked questions ### Does Sandos Playacar All Inclusive have a pool? ### Is Sandos Playacar All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Sandos Playacar All Inclusive? ### What time is check-out at Sandos Playacar All Inclusive? ### Does Sandos Playacar All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Sandos Playacar All Inclusive? ### Where is Sandos Playacar All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sandos Playacar All Inclusive Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 7.8 Staff & service ### 8.2 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 530 8 - Good 349 6 - Okay 229 4 - Poor 141 2 - Terrible 132 ## Reviews ### 10/10 Excellent #### Timothy Keith Dec 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day. ##### Timothy Keith Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Maria Dec 31, 2025 Liked: Cleanliness, property conditions & facilities The beach was very beautiful. Our room was clean and beautiful. Staff was not to to helpful of basics information of the hotel. Nothing horrible. ##### Maria Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Enedina Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great customer service !!! Clean ##### Enedina Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Skyler Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful beach, clean rooms and grounds, friendly and quick service. Everyone was extremely helpful and lovely. This is our second time staying here and Id go back in a heartbeat! ![](https://a.travel-assets.com/ugc/hotel-reviews/0470d668-5178-4ef6-83d7-41571800ee35-1760444015886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bc8dfc5a-38d1-4172-9098-c2d9852d46aa-1760444015712.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Skyler Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Fernando Santos Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, beautiful resort, delicious food options, and friendly staff! ##### Fernando Santos Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Jean Dec 23, 2025 Liked: Cleanliness, amenities Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊 ##### Jean Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Maria Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly. ##### Maria Stayed 5 nights in Nov 2025 ### 4/10 Poor #### maria Dec 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it ##### maria Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### DAVID Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome stay. Samantha and the rest were wonderful. Couldn’t have asked for better service ##### DAVID Stayed 6 nights in Sep 2025 ### 8/10 Good #### Cristina Dec 1, 2025 Liked: Cleanliness, property conditions & facilities 10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday. ##### Cristina Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Juan De Dios Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Safe, quiet, dining options and transportation ![](https://a.travel-assets.com/ugc/hotel-reviews/9f3e4714-fcf5-4686-9ebe-0c6e56f3e634-1757360131677.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/664988b3-5885-4ec8-bf25-ac9b0ffb6d94-1757360120420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1530bf5b-34c6-44a6-9dc1-a18abf5408cb-1757360129045.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e8f1813-4485-47e0-83e0-47bf050d80b3-1757360126421.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan De Dios Stayed 4 nights in Sep 2025 ### 8/10 Good #### MAYRA Dec 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train. ##### MAYRA Stayed 5 nights in Nov 2025 ### 8/10 Good #### Ashley Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful location & good service ##### Ashley Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Cynthia Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Family friendly ##### Cynthia Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Yoshitami Sep 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff were wonderful. Special thanks to Sandra and the concierge. The beach was well-maintained. The kids were very happy. ##### Yoshitami Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Farlyn Humberto Escobedo Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great . From the service, people are very kind and helpful. ##### Farlyn Humberto Escobedo Stayed 4 nights in Sep 2025 ### 8/10 Good #### Colin Paul Nov 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view. ##### Colin Paul Stayed 2 nights in Nov 2025 ### 8/10 Good #### Kristen Nov 13, 2025 Liked: Cleanliness, property conditions & facilities I’m thinking we booked a junior suit and got a master suit and paid for a master suit. It was almost 1000 dollars more. Other than that we did have an issue with our first room and got moved to another room very quickly. Sam, our concierge was excellent. Did not appreciate the time share. It said it takes 90 min and we were there over two hours, taking up our time we could have been doing other things. Food was great. Amenities were great as well! ##### Kristen Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Angelo Marco Apr 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome family hotel with a great beach ##### Angelo Marco Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### salome Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I want to give my highest praise to Samantha and Zyanya for their exceptional service in planning our stay. They meticulously handled all our reservations and created a perfect itinerary that made our time at the resort absolutely unforgettable. Their thoughtful recommendations and incredible attention to detail allowed us to relax and enjoy every moment. We are so grateful for their hard work and dedication! ##### salome Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Raul Jul 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The resort has everything you need. Great family place with something to do for everyone. Nice place to walk through too. Natural wildlife roams freely! ##### Raul Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Nancy Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It rained on us all week, but we enjoyed the pool and the nightly events. The Spa! The friendliness. Staff people are great! We stayed in the Haciendas-1 Bedroom, they are beautiful and I keep coming back over and over. I will continue to do so! Some areas could use upgrades, but overall it's very nice and clean. ##### Nancy Stayed 5 nights in Sep 2025 ### 8/10 Good #### Reinaldo Jul 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Property, food and amenities were good, service could have been better. ##### Reinaldo Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Melissa J Oct 30, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities 3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us. ![](https://a.travel-assets.com/ugc/hotel-reviews/00e0454d-474e-41cb-bc84-921f69c79099-1761868638473.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melissa J Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Tim Jul 16, 2025 We stay here for 5 nights, the hotel is locate near ocean so easy to access, room is okay not clean as I expected, restaurant is hard to get reservation most time we only able to eat at buffet, ##### Tim Stayed 5 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [BEAUTIFUL 5 STAR GRAND MAYAN 2 Bedroom Suite comes with a most beautiful resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BEAUTIFUL-5-STAR-GRAND-MAYAN-2-Bedroom-Suite-Comes-With-A-Most-Beautiful-Resort.h27240909.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Ocean Maya Royale - 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