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Secrets Maroma Beach Riviera Cancun All Inclusive

Photo gallery for Secrets Maroma Beach Riviera Cancun All Inclusive

Pool
Private beach, white sand, sun loungers, beach towels
Private beach, white sand, sun loungers, beach towels
Private beach, white sand, sun loungers, beach towels
Infinity pool

Overview of Secrets Maroma Beach Riviera Cancun All Inclusive

VIP Access

Secrets Maroma Beach Riviera Cancun All Inclusive

5.0 star property

4.6/5 Wonderful

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
Map
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya Paraiso Golf Course1 min walk
  • Popular LocationParadise Beach14 min drive
  • Popular LocationEl Manglar Golf Course19 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)38 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

What's nearby

  • Playa Paraiso Golf Course - 1 min walk
  • Paradise Beach - 14 min drive
  • El Camaleon Mayakoba Golf Course - 17 min drive
  • Tres Rios Ecopark - 18 min drive
  • El Manglar Golf Course - 19 min drive

About this property

Secrets Maroma Beach Riviera Cancun All Inclusive

Other perks at this property include:
  • Swimming pool
  • Free self parking and valet parking
  • Tennis courts, a porter/bellhop, and meeting rooms
  • Massage treatment rooms, luggage storage, and concierge services
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and designer toiletries
  • LED TVs with cable channels
  • Separate sitting areas, LED light bulbs, and ceiling fans

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Basketball
  • Fitness center
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorized watercraft
  • Nightclub
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving features in guestrooms
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Similar properties

See similar properties

Policies

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system and eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

All Inclusive Secrets Maroma Beach Riviera Cancun
Cancun Secrets Maroma Beach Riviera
Maroma Beach All Inclusive
Maroma Beach Secrets
Secrets Beach Riviera Cancun All Inclusive
Secrets Cancun Maroma Beach
Secrets Maroma Beach
Secrets Maroma Beach All Inclusive
Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun All Inclusive
Secrets oma Riviera Cancun In

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 778 out of 999 reviews" "
" "5 - Excellent 78%
Rating 4 - Good. 137 out of 999 reviews" "
" "4 - Good 14%
Rating 3 - Okay. 50 out of 999 reviews" "
" "3 - Okay 5%
Rating 2 - Poor. 22 out of 999 reviews" "
" "2 - Poor 2%
Rating 1 - Terrible. 12 out of 999 reviews" "
" "1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Kelly
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip. Facilities and food excellent

5/5 Excellent

Ron, Westminster
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful property, For mexico 5 star tsar

5/5 Excellent

Farshid
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Everyone is friendly and wanting to help. Very very fun and really cared about making your stay the best possible. The food is amazing. Overall amazing trip. Paula, Manny were amazing. They deserve raises.

5/5 Excellent

Malgorzata
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place with good staff and food.

2/5 Poor

Anastasia
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would not stay here again mostly for the reason that the food and drinks were subpar. Had multiple issues with service and bad food at many of the inclusive restaurants we tried. Especially terrible experience at the Sushi and Mexican spots. If you value food as an important element of an all inclusive, this is not for you.
Stayed 4 nights in Nov 2022

5/5 Excellent

Amy Catherine
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was warm and impeccable. It felt like a well-coordinated team that was attentive and caring.
Stayed 3 nights in Nov 2022

4/5 Good

Jordan
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. We upgraded to the preferred club and loved the perks. I have allergies and it was stressful ensuring I was eating safely as most of the staff speak nominal English.
Stayed 3 nights in Nov 2022

5/5 Excellent

Deanna
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Secrets Maroma in 2021 and loved it so much that we came back a year later and brought two more couples with us. This time around, was even better. From the moment we checked in until our last goodbye cocktail, the team at Secrets Maroma was amazing. Our group chose preferred club and we were in building 25 at our request. The PC bar is right behind that building, which makes it easy to grab a cocktail before dinner and a nightcap on the way up to the room. Building 25’s concierge is Roberto, and this man is a complete gem. He made all 6 of us feel like we were the only ones in the building. Roberto went above and beyond for our group. One of our friends celebrated a birthday while we were there and he helped plan a surprise beach party for him. Thursday was his day off but he made sure the party went off without a hitch. In addition to that, he hooked us up with Bali beds 3 of the other days and the front and center table for the fire show. We also had a wonderful experience with the following: Edgar from the Entertainment team was so friendly. It was his first week and you would never know. He always came over to our group to say hi each day. And he also coordinated a surprise from the ET for our friends birthday. Memo (like finding Nemo, his opening line) was so fun and energetic. In the preferred club restaurant Carlos always made sure our mimosas were full and was so friendly. Marco at the PC B was amazing

5/5 Excellent

Richard
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property…excellent service, very much recommend!!

5/5 Excellent

Kent
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, friendly staff, beautiful grounds, and very clean.
Stayed 7 nights in Oct 2022