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Iberostar Tucan All inclusive

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Tucan All inclusive

Iberostar Tucan All inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen5 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal9 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighborhood, Iberostar Tucan All inclusive is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
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Popular Location

What's nearby

  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Yucatek Divers - 7 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Central Square - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Bonsai — 1 min walk
  • Mare Nostrum — 1 min walk
  • Fruta Madre — 5 min drive
  • Rolandi's Pizzeria — 5 min drive
  • El tenedor — 5 min drive

About this property

Iberostar Tucan All inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants. All 350 rooms offer free WiFi, free minibar items, and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, ceiling fans, and hair dryers.
Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • Children's pool
  • Fitness center
  • Free water park access
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • In-room child care (surcharge)
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
Guest rating 4+
Guest rating 4+
Pool
Pool
All-Inclusive Resort
All-Inclusive Resort
All-inclusive plan available
All-inclusive plan available
4 star
4 star
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 541 out of 992 reviews
5 - Excellent 55%
Rating 4 - Good. 306 out of 992 reviews
4 - Good 31%
Rating 3 - Okay. 100 out of 992 reviews
3 - Okay 10%
Rating 2 - Poor. 32 out of 992 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 992 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time the property was really nice the food was ok not a lot of choices but understand because of covid the only complaint I have i I booked Tucan but had to go to Quetzel for almost everything having to go back and forth was a pain especially guest services which I have to say all the ladies at guest services but 1 were not friendly at all all in all we had a good time
Stayed 7 nights in Jun 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great resort and close drive to downtown.
Stayed 5 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice fitness room. Beautiful lobby. Restaurants are excellent. Buffet was above average. Rooms are clean and nice but could be upgraded... not enough electrical outlets, A/C doesn’t cool properly, no A/C vent in bathroom. Pool area is well kept. Staff is very helpful and friendly. The shows in the evening are excellent.
Stayed 5 nights in Jun 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place and lovely staff. I do wish their was more Mexican food there and the pool closes too early at 7.
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Amenities, property conditions & facilities
They conserve the nature & animals around the property , staff are very friendly . A lot of seaweed at the beach but is nothing the management can’t control
Stayed 7 nights in Jun 2021