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Iberostar Tucan All inclusive

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Maritime Terminal35 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen5 min drive

Choose dates to view prices

About this area

Playa del Carmen

Iberostar Tucan All inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is near the airport and on the beach. While the natural beauty of Playa del Carmen Main Beach and Mamitas Beach Club can be enjoyed by anyone, those looking for an activity can check out Playa del Carmen Maritime Terminal. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Playa del Carmen Maritime Terminal - 35 min walk
  • Central Square - 42 min walk
  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Yucatek Divers - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Bonsai — 1 min walk
  • Mare Nostrum — 1 min walk
  • Fruta Madre — 5 min drive
  • El tenedor — 5 min drive
  • Viva Margaritas bar — 5 min drive

About this property

Iberostar Tucan All inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants. All 350 rooms offer free WiFi, free minibar items, and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, ceiling fans, and hair dryers.
Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 1 swim-up bar

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • Aerobics classes
  • Bike parking
  • Children's pool
  • Fitness center
  • Free water park access
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
Air conditioned
Air conditioned
Parking included
Parking included
Guest rating 4+
Guest rating 4+
All-inclusive resort
All-inclusive resort
4 star
4 star
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 547 out of 973 reviews
5 - Excellent 56%
Rating 4 - Good. 267 out of 973 reviews
4 - Good 27%
Rating 3 - Okay. 94 out of 973 reviews
3 - Okay 10%
Rating 2 - Poor. 44 out of 973 reviews
2 - Poor 5%
Rating 1 - Terrible. 21 out of 973 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

3/5 Okay

Liked: Cleanliness
Food was good but the same every day. I did like the Japanese restaurant. I’m glad we were able to make a reservation. I was looking for ginger ale but that wasn’t offered. My husband didn’t care for the Coke. I would have liked to have bottled water.
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff welcoming and friendly, beautiful grounds, the animals on property are amazing to watch and listen to , relaxing beach . Food was really good . Extremely clean , enforce mask and hand wash before entering buffet areas , fun shows at night . Overall had a great family vacation and would highly recommend this hotel .
Stayed 6 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay from start to finish. We stayed 5 nights. We didn't watch any shows, but we didn't come for the entertainment. We came for the beach and the nice grounds. Playa del Carmen was a quick walk down the street as well. Highly recommended.
Stayed 5 nights in Jan 2022

3/5 Okay

Travelled with family
Liked: Staff & service
Property was just ok. Everything was just mediocre at best. The staff wasn’t very knowledgeable of the resort operations or locations of places on resort but they were attentive. The only thing that was good about the hotel was they atleast did try and help promptly and were friendly. Restaurant food choice was poor and buffet food was mediocre. Wouldn’t stay or recommend to anyone I liked.
Stayed 5 nights in Jan 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were wonderful. This was our first time to Mexico and staying at an Iberostar resort. We stayed long enough we figured things out BUT I really really wish rather than being so focused on getting us to the time share presentation they would have focused on teaching us how to use the resort. We didn’t n is they had an app for like 3 days. Plus making dinner reservations was a nightmare and we never knew when activities were. We had a great time of course because we figured it out ourselves and the workers were so kind and gracious but checking in it was sell sell sell and they missed the opportunity to engage us into the resort to understand everything it offered.
Stayed 8 nights in Dec 2021