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Iberostar Tucan All inclusive

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4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Guests rated this location 9.5/10 - Exceptional

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha3 min walk
  • Popular LocationMahi Golf Course16 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Room options

About this area

Playa del Carmen

Iberostar Tucan All inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while 3D Museum of Wonders and CEDAM Museum are cultural highlights. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk
  • Mahi Golf Course - 16 min walk
  • Playacar Golf Club - 3 min drive
  • Xaman Ha Aviary - 4 min drive
  • Paseo del Carmen - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Desayuno Don Juan - 4 min walk
  • Festival Grand Buffet - 7 min walk
  • Rosa Roja - 4 min walk
  • Turquesa - 11 min walk

About this property

Iberostar Tucan All inclusive

4.5-star luxury property located in Playacar
Consider a stay at Iberostar Tucan All inclusive and take advantage of free water park access, 2 beach bars, and 2 poolside bars. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a body treatment, a massage, or a body wrap. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature Japanese cuisine and more. The gym offers yoga classes and aerobics classes; other things to do include windsurfing, kayaking, and scuba diving. Free in-room WiFi is available to all guests, along with a swim-up bar and a terrace.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, luggage storage, and wedding services
  • Multilingual staff, smoke-free premises, and a water dispenser
  • Guest reviews give top marks for the location
Room features
All 350 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free stocked minibars and free WiFi.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and childcare services

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Bike parking
  • Children's pool
  • Fitness center
  • Free water park access
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Dining table
  • Free bottled water
  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar
Playacar
Guest rating 4+
Guest rating 4+
Family-friendly
Family-friendly
Pool
Pool
All-inclusive resort
All-inclusive resort
Free WiFi
Free WiFi
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Does Iberostar Tucan All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Iberostar Tucan All inclusive?

As of Mar 25, 2023, prices found for a 1-night stay for 2 adults at Iberostar Tucan All inclusive on Apr 7, 2023 start from CA $489.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Tucan All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Tucan All inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Tucan All inclusive?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Tucan All inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Tucan All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Tucan All inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mahi Golf Course are also within 2 mi (3 km).

Iberostar Tucan All inclusive Reviews

Iberostar Tucan All inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1003 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 264 out of 1003 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 94 out of 1003 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 49 out of 1003 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 41 out of 1003 reviews" "
" "2 - Terrible 4%

9.1/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chayda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOVED the on-site water filter stations and no need to use plastic bottles. There was organic waste disposal and recycling. Food was excellent and there was a good variety. Facilities were clean and beautiful. Will only stay at Iberostar locations when I resort.
Stayed 6 nights in Mar 2023

10/10 Excellent

Luciano M

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is great.
Stayed 7 nights in Mar 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice resort.
Stayed 2 nights in Mar 2023

10/10 Excellent

Donald Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quetzal and the Tucan share the property It feels like one resort just with 2 separate check in areas You can go to there restaurants as well The Japanese steak house was my favorite as well as the BBQ like other Iberostar properties it is well maintained There is a jungle to walk thru that has monkeys, flamingos,peacocks and lots of other wildlife If you like to see the water from your room this is not for you Lots of shade and green areas around the pool instead of all hot cement Daily activities at the pool Even during spring break it was not a party resort which was nice The guest rooms are 3 stories high No elevator if that is important You can book 3 restaurants when you arrive and only one a day after that The buffet was always good if you could not get a reservation The nightly entertainment was good but just ok compared to other iberostars I have been to I would definitely go back
Stayed 7 nights in Mar 2023

8/10 Good

Johnelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and staff were all friendly and hard working. I loved the jungle setting and ability to see some of the local flora and fauna. I loved that the resort is ecofriendly and tries to minimize their impact on the environment. There were alot of poolside activities during the day, but the nighttime entertainment was a little bit lacking. The food at the restaurants was excellent and plenty of options at the buffets, however the food there was sometimes not warm enough. The bartenders make very good drinks, but they do seem kind of weak. Overall, we had a great time whether you want to stay active or just relax; you can do it here.
Stayed 5 nights in Mar 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from a very relaxing week at Iberostar Tucan. The property is amazing. There are many animals and it's just beautiful.We also loved the beach and the pool. It is difficult to find seating, but the pool does clear out in the late afternoon. The beach was beautiful and the pool was huge. The drinks at the pool were good. Shout out to Julio for being the best bartender. I asked him to make me something sweet but strong and he really delivered! When I got drinks from the other bartenders, they were pretty weak. I also want to give a shout out to Carlos, our concierge. We had a few problems the first night, and he fixed them all for us. He answered all of our questions and helped us arrange a taxi to Tulum. Food was a mixed bag. On the one hand, everything we ordered at the a la carte restaurants was good. However, at some of the restaurants you pretty much get a set thing. For example, at the Smokehouse (is not a steakhouse), you receive everything on the menu in small portions. But there are no other options. So if you didn't like it, there were no other choices. This was how several of the restaurants were. The buffet also always had the same stuff, so it got boring. And there was no room service. My mom couldn't move one night, but there were no options to bring food to her. This is a major issue for anyone with mobility issues. We also didn't like the entertainment.It felt very kid-focused and limited. But overall, it was a great stay and we would go back.
Stayed 6 nights in Feb 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved walking through the Jungle to get to the pool & beach area! This property is gorgeous & well laid out. Staff & food was fantastic! Will bring family & friends again!
Stayed 4 nights in Mar 2023

8/10 Good

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent entertainment, property little old but nice. Awful food.
Stayed 5 nights in Mar 2023