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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationPlayacar Golf Club3 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
    Popular LocationCentral Square12 min drive
    Popular LocationPlaya del Carmen Maritime Terminal17 min drive

Choose dates to view prices

  • Standard Room

    4.2/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    More detailsStandard Room
  • Junior Suite

    Room amenities

    • 409 sq ft
    • Sleeps 4
    More detailsJunior Suite
  • Oceanfront , Junior Suite

    4.5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOceanfront , Junior Suite
  • Double Near Pool

    4.4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    More detailsDouble Near Pool
  • Junior Suite Ocean Front Beach Access

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Beach view
    • Sleeps 4
    More detailsJunior Suite Ocean Front Beach Access

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighbourhood, Iberostar Tucan All inclusive is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Travelling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Spend some time exploring the area's activities, including golfing.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Playacar Golf Club - 3 min drive
  • Central Square - 12 min drive
  • Nuestra Senora del Carmen Catholic Church - 13 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Xplor Theme Park - 20 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

Restaurants

  • Bonsai — 1 min walk
  • Mare Nostrum — 1 min walk

About this property

Iberostar Tucan All inclusive

Ocean-view property with a swim-up bar, near Playa del Carmen Maritime Terminal
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants. All 350 rooms offer free WiFi, free minibar items and flat-screen TVs with satellite channels. Balconies, room service (during limited hours) and ceiling fans are among the other amenities available to guests.
Iberostar Tucan All inclusive offers 350 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 the outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet and à la carte meals, snacks and beverages included
  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 hot tubs
  • Children's pool
  • Fitness centre
  • Free water park access
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • In-room childcare (surcharge)

Conveniences

  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in between 3:00 PM and 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive
Iberostar Tucan Playa del Carmen
Iberostar Tucan
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Iberostar Tucan All inclusive and receive a full refund?
Yes, Iberostar Tucan All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Tucan All inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Iberostar Tucan All inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is Iberostar Tucan All inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Iberostar Tucan All inclusive?
Self-parking is free at this property.
What time is check-in at Iberostar Tucan All inclusive?
Check-in is from 3:00 PM to 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Iberostar Tucan All inclusive?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at Iberostar Tucan All inclusive?
Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, kayaking and more.
Where is Iberostar Tucan All inclusive located?
Nestled on the beach, this Playacar resort is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).
4.4
Excellent
998 reviews
5 - Excellent
543
4 - Good
312
3 - Okay
102
2 - Poor
32
1 - Terrible
9

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
First all inclusive where I actually LOVED all of their food- staff was great and extremely friendly. And did I mention that the food was delicious!!! Clean place and rapid service when needed.
Stayed 7 nights in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at several all-inclusive resorts and this was one of our favorites! Loved the 3-story buildings vs. those requiring an elevator. Grounds were beautiful. Loved animals walking around the resort. Endless beach. Wonderful staff. Golf course within walking distance. Plenty of great seats by the pool vs. hoping you can get one. Many many positives! The only negatives were the limitation on dining reservations and the tour office at the hotel misled us and would not answer our phone calls. Don't use them. They have Expedia/Hotwire on their shirts, but local touring office with very bad service. Cost us an extra $30 to get home from excursion. Resort tried to help us. Not Iberostar's fault. Ending on a positive - Aldo (Star Player) was super positive and upbeat during the time that people were down over COVID-19 and leaving early to go home. He tried his best to keep everyone in good spirits while still at the resort.
Stayed 7 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Friendly staff, immaculate and beautiful location The hotel grounds and food were awesome. We will be back.
Stayed 4 nights in Mar 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
It was very peaceful and some things in our room needed maintenance like a broken lamp not enough wall plugs
Stayed 8 nights in Mar 2020