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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Front of property - evening/night
Deluxe Junior Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi
Restaurant
2 bars/lounges, rooftop bar

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationQuinta Avenida13 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Located near the beach, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

What's nearby

  • Mamitas Beach - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Quinta Avenida - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Ah Cacao Chocolate Café - 2 min walk
  • Rockas Jamaican Kitchen - 1 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk
  • Baton Rouge - 2 min walk

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star luxury hotel located in Downtown Playa del Carmen
Close to Playa del Carmen Main Beach and Quinta Avenida, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, a facial, or aromatherapy at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a gift shop, and an elevator
  • Multilingual staff, a billiards/pool table, and massage treatment rooms
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All-inclusive details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

As of May 29, 2023, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on Jun 20, 2023 start from CA $122.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 10-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida is 0.7 mi (1.1 km) away.

Reviews

8.4

Very good

Rating 10 - Excellent. 579 out of 1006 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 233 out of 1006 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 88 out of 1006 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 53 out of 1006 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 53 out of 1006 reviews" "
" "2 - Terrible 5%

9.2/10

Cleanliness

8.5/10

Staff & service

8.5/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derrann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nestled in a very advantageous area that is walking distance from everything one may need, nightlife, beaches, fresh local cuisines and pharmacies
Stayed 4 nights in May 2023

10/10 Excellent

weiwei

Liked: Cleanliness, staff & service, property conditions & facilities
Reef 28 was ok, I booked all inclusive option, but still a lot of menu is not included. The roof pool is small and full of people, will need to wait 5mins for cocktail drinks. But I like reef playacar, the hotel provides free shuttle bus , you can make a reservation then enjoy the restaurant at playacar. Nice beach there and staff are nicer.
Stayed 3 nights in May 2023

8/10 Good

jean

Liked: Cleanliness, property conditions & facilities
Great hotal
Stayed 3 nights in May 2023

4/10 Poor

charisse

Travelled with family
Disliked: Amenities
I’m not one to write reviews for minor inconveniences but only make reviews when it was not a good experience. It was my first time staying in playa del Carmen. The Reef 28 will not be recommended. I will start with the moment I got to the counter the guy checking us in seemed stressed because it was very hot in the lobby. no AC. The concierge person came and gave us a drink and insisted we go on the walk tour of hotel before even getting the keys to the room so we went. I had an all inclusive stay. And after the welcome drink I was asked do I want another drink any drink I want any alcohol so I said yes can I have a passion fruit with mezcal and he’s like what is that. I described it and he told me it would be $4 more. Very confusing if all drinks are included. Whatever I just ordered something else and continued. Once we completed the walk through the concierge sat us down and proceeded to tell us about there promotions for the hotel. Aka a buying opportunity for the hotel. (Timeshare type talk) I declined and we went about the day. The first night we dined in the restaurant Mexican restaurant and the experience by far was so horrible. Our waiter was named Andre. It took him over an hour to get us anything because he was more focused on the table out side with a group of men. He was fast for them but for us no unfortunately… 3 groups came after us and were serviced so much faster. I’m so disappointed in this experience. Tread lightly with booking here
Stayed 3 nights in May 2023

10/10 Excellent

Hesman Eduardo

Liked: Cleanliness, property conditions & facilities
I love that the hotel is very central and the food is absolutely delicious. The one thing I did not like, and this being my second stay at the hotel is that the waiters are always waiting for a tip, or will be very disrespectful if they receive a tip that is not to their liking. Not all of the waiters are like this, but there were at least 2.
Stayed 2 nights in May 2023

4/10 Poor

Mujahid

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If you’re looking for a great relaxing vacation with views this is not where you belong. We disliked everything about this property. From staff to amenities to food. Staff weren’t treating us the way we should be treated, food was not it let alone being expensive, there was construction the floor above, the location was poor and noisy. We couldn’t take it anymore we packed our belongings and walked right out in the middle of our stay.
Stayed 7 nights in May 2023

2/10 Terrible

Brent

Travelled with family
Liked: Staff & service, property conditions & facilities
I wouldn’t book through Expedia, I booked all inclusive and as I arrived to the resort I found out that I had to pay an extra $400 for all inclusive. Food was meh the bar on the rooftop with the pool was good, the staff on the rooftop were excellent!
Stayed 4 nights in May 2023

10/10 Excellent

Yendris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, walkable to 5 avenue
Stayed 9 nights in Apr 2023

10/10 Excellent