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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

Located near the beach, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • El Muelle - 2 min walk
  • Afrodisiako - 3 min walk
  • Caiman - 3 min walk
  • Renzo - 3 min walk
  • Trattoria Del Centro - 3 min walk

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star luxury hotel located in Downtown Playa del Carmen
Playa del Carmen Main Beach is located near The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive, which provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a hot stone massage, aromatherapy, or a facial at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), multilingual staff, and a billiards/pool table
  • A 24-hour front desk, luggage storage, and a gift shop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All-inclusive details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Yoga classes

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 10 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

As of Feb 8, 2023, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on Mar 1, 2023 start from CA $196.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 5 minutes.

Reviews

8.4

Very good

Rating 10 - Excellent. 607 out of 1047 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 246 out of 1047 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 92 out of 1047 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 49 out of 1047 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 53 out of 1047 reviews" "
" "2 - Terrible 5%

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a great rooftop bar and friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Misti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and service
Stayed 6 nights in Jan 2023

6/10 Okay

Tawanna

Liked: Cleanliness, staff & service, amenities
Stayed here for 5 days. Great location to the beach and 5th Avenue. They have a loud side and quiet side, initially stayed on the loud side, but asked to switch to the quiet side and that helped a lot! It was raining quite a bit and the room had some minor flooding issues. The food was good, but there is no room service and to go service so no eating in your room. I love that I had access to the 2 other hotels and they had a shuttle service and better beaches. Overall 4 out of 5 stars! Would definitely come back!
Stayed 5 nights in Jan 2023

8/10 Good

Sol Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las opciones de comida y restaurante son muy buenas, el staff amable y disponible. A 5 minutos caminando de la calle principal comercial y a 5 minutos caminando de una playa que para bastante llena. Tuve problemas con el aire acondicionado ya que no se podía cambiar la temperatura fácilmente
Stayed 4 nights in Jan 2023

2/10 Terrible

Lina

Travelled with family
Disliked: Staff & service, property conditions & facilities
They gave my room key to another guys, they came in to my room and saw me naked, it was very embarrassed

8/10 Good

Serena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room had a smell in it but because we only stayed for one night we didn't want to switch room or complain. The service was awfully slow. Dinner at the Italian restaurant was ok as we waited almost 30 mins just to get served water and I had to try and get the attention of the server numerous times but was ignored. Overall the facility was great and nice but might not come back.

6/10 Okay

Rachael C

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and a fantastic spa (highly recommend). Front desk staff and spa staff are great. Bartenders and servers are all miserable. Food was pretty underwhelming. With so many restaurants in the area you’re better going off site and having a good meal. The price works out to be the same (if not cheaper). The photos of the rooftop pool are deceiving. Very tiny pool in a cramped area. I’m not that old but the music that starts at 12pm every day is obnoxious. You want a fun party vibe but this was like going to Rebel night club. Starts to grate on the nerves after a while and it’s way tooo loud. Rooms are beautiful and well maintained. Only negative is that my room must have been near the kitchen because every time i wanted to use the balcony, I got hit with the smell of a deep fryer vent. Overall, good hotel for your home base. Have breakfast here, but plan to spend the remainder of your day off-site. Good location and VERY walkable to main strip and beach.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it exceeded our expectations! It was nicer than the pictures offered online and bed/room was nice (and large) and entire resort was clean. Location is prime and quick to walk all over blocks and blocks of stores/restaurants & the beach! Roof top pool was 10x more exciting than expected so if you want excitement (a DJ, people watching, drinks, food, etc.) at The Reef, the rooftop pool & bar is THE place to be all day and night! ***A tip: if you want peace/quiet, do not get a room on the 4th floor because you will hear everyone on the rooftop*** All staff was very very nice, just the actual service was not good at all (they operate very slowly for all drinks/food service) & you can’t get any adult beverage past 11pm at The Reef 28. Only downsides but that’s minor compared to the overall excellent experience, well worth every penny (we did all inclusive) & we will return someday!

6/10 Okay

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reef 28 is a beautiful hotel, the staff is very friendly and helpful. It’s located right in the heart of town and close to the beach. Shopping is literally right outside the doors. My complaints are that the rooms are extremely noisy, they all surround the main restaurant so you hear kitchen noise late into the night and very early morning. The majority of the rooms are also located next to the street so you have a lot of street noise. The food is mediocre with very limited options and service is EXTREMELY slow. But the staff are all very kind so it’s hard to get too impatient. The drinks make up for the mediocre food. The hotel overall has a cruise ship vibe so if that’s what you enjoy you’ll be very comfortable there.

10/10 Excellent

Dennis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms plus the rooftop was awesome