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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only beachfront property

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Poolside bar
View from room
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Reviews
9.0

Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Bar
    BarBar
  • All-inclusive
    All-inclusiveAll-inclusive
  • Pool
    PoolPool
  • Hot tub
    Hot tubHot tub

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • Popular LocationMaroma Beach20 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

friendly staff and pretty quick service per request
Yu
Jun. 22, 2024
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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Swim Out King Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

1 King Bed Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

2 Double Bed Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean View King Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Pool View Swim Out King Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 603 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Private Pool King

Highlights

Balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 678 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Tropical View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Down duvet
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 570 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front King Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 570 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 1582 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Double Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 1033 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King Swim Out Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
Down duvet
  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down comforters, free minibar, in-room safe

One Bedroom Master Suite King

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • 1033 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
Down duvet
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Located on the beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya, a neighborhood in Playa del Carmen. Xplor Theme Park and Puerto Aventuras Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Xpu-ha Beach. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa Xcalacoco - 19 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Jaal-Ha - ‬9 min drive
  • ‪El Charro - ‬7 min drive
  • ‪Black & White - ‬8 min drive
  • ‪Bar Columpios - ‬9 min drive
  • ‪Beach Bar - ‬9 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Quinta Alegría Shopping Mall
Located close to Maroma Beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a white sand beach, beach cabanas, and beach yoga, this property is the perfect place to soak up some sun. Indulge in a body scrub, a manicure/pedicure, and a deep-tissue massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Yoga classes and fitness classes are offered at the gym; Hyatt Zilara Riviera Maya Adults Only All Inclusive also has a grocery/convenience store, concerts and live shows, and a terrace. Stay connected with free WiFi in public areas, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool with cabanas, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • A water dispenser, an elevator, and concierge services
  • Guest reviews speak well of the helpful staff, overall condition, and location
Room features
All 291 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Balconies or patios, wardrobes/closets, and ceiling fans

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Meal delivery service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Jun 24, 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Jun 26, 2024 start from CA $600.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, language classes, and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 278 out of 430 reviews" "
Rating 8 - Good. 90 out of 430 reviews" "
Rating 6 - Okay. 35 out of 430 reviews" "
Rating 4 - Poor. 15 out of 430 reviews" "
Rating 2 - Terrible. 12 out of 430 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent!!! Way to go Hyatt!!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Axton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is fantastic.
Stayed 3 nights in Jun 2024

6/10 Okay

Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Waiting time for service in restaurant is too long . U need reservation all the time for chef menu with all table empty. Breakfast have same menu everyday.
Stayed 6 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
Stayed 3 nights in Jun 2024

6/10 Okay

Iyonna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Need more entertainment. Everything is closed by 1am. Food is mediocrity. Only good food place is the hibachi and sushi .
Stayed 2 nights in Jun 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Austin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we would give it a 4/5 stars. The property itself was beautiful. Unfortunately we had bad weather during our stay, which is out of everybody's control obviously... Wish all of the restaurants and food options were open. There was some miscommunication when making a sushi reservation, but the manager Jesus made it up and was very friendly. The rotation led to long wait times for the restaurants that were open. The pool could've been a little more clean but we know the weather and wind can play a small role in that. Beach area was full of seaweed, again from the weather, but would've been nice to see people make an effort to clean it up so guests can enjoy the beach right there. Service staff were very attentive and nice! They work hard and deserve praise!
Stayed 4 nights in Jun 2024

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff and pretty quick service per request
Stayed 4 nights in Jun 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The food and service was excellent!
Stayed 4 nights in Jun 2024

4/10 Poor

Tobi

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jun 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5
Address
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO