Luxury Hotels & Resorts in Quintana Roo

This is certainly a top end resort in the Riviera Maya. The first thing you will notice and continue to notice is the quality and service of the staff. Everyone at the resort basically makes you feel like a king or queen. We stayed in a Lagoon king suite which is surprisingly their bottom end suite, but it was pretty much the best suite we have ever stayed in. They had a promo to stay in the spa suites which were 2 floors and double the size, but after a tour of it, we preferred the Lagoon...

The property was very nice. The food was excellent and the staff were very friendly. The rooms were beautiful. The shows at night were entertaining and my wife and I enjoyed our stay. The only issue was that the week flew by.

Amazing resort! We stayed here for 4 nights and I wish we had booked for longer. We arrived a couple hours before check in time, but we were advised that our room was ready! Variety of dining options, a cafe and bars. Our favorite was Takeshi and Kopai. Lots of available sun chairs, compared to other all inclusive resorts I’ve stayed at, no matter the time of day there was always a sun chair available. No one seemed to hog the chairs either, and staff is attentive at making sure that if a chair...

Beach and pools were the star here Staff was amazing Food and drinks were great quality for all inclusive I required gluten free and offered bread n pasta and even hamburger buns we will be back

The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.

Stayed as family in Jan 2025 (kids 6 & 9) in a premuim pool acces room. Had a fantastic time at this stylish well appointed luxury resort with lush well maintained grounds. Good ratio of capacity to resort size. Never felt crowded even though near full occupancy. Pools were always clean but hot tub wasn't always hot for some reason. Staff were plentiful, happy and helpful. Restaurant food quality and variety were excellent if pricey. Highly recommend including the amazing breakfest buffet in...

Amazing pristine groomed beach, no sargasso. Beautiful gardens and fine dining. Top class hotel and amenities. We had a few issues but Grecia took care of us. You can’t go wrong staying here

The condo was very nice, large and spacious. Had everything we needed. Would definitely choose this property in the future.

Clean, attentive and friendly staff. Food was great. Very relaxing experience.

This was our first ever experience in Mexico and we were blown away with the service level that seems to be the core culture at Grand Velas regardless of who you come across. Every single staff at Grand Velas make you feel like a royalty. You get treated with kids gloves every where you turn.

Nomade, a luxury hotel experience keeping the integrity of nature rather than replacing it. We stayed in an oceanfront suite with unobstructed views of the sea. Nomadic-inspired with premium comfort. A creative rustic oasis with a tribute to nature. The soft ambient light with vibey music was mesmerizingly and very relaxing. If your a foodie the dining options including healthy breakfast, delicious cocktails, lunch or dinner were exceptional. Attentive staff (Eric, Jorge. Daniela) are kind...

A very wonderful stay! Highly recommended!!!

Lovely stay, we will definitely go back with family and friends.

Amazing

Good

Excelente as usual! Third time on a Excellence Hotel. Love them!!

Excellent service and amenities

This property was hard to find something wrong .Rooms were clean and spacious ,excellent dining options and the staff was amazing . I would come back in a heart beat. It was easy to navigate around the resort . The availability of seating under the umbrellas were awesome . Planning ro be back next year .