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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor swimming pools

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, sun loungers
Gazebo
Kayaking
1 bedroom, premium bedding, pillowtop beds, free minibar items
Lobby
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Spa
    Spa
The price is CA $305
CA $371 total
includes taxes & fees
Sep 29 - Sep 30

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
Premium bedding
  • 1119 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
Premium bedding
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Minibar (some free items)
LCD TV
Premium bedding
Pillowtop bed
Separate bedroom
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Minibar (some free items)
LCD TV
Separate bedroom
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
Premium bedding
  • 2153 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
  • 1550 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
  • 1152 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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Exterior
The Royal Haciendas All Inclusive
Pool
Hot tub
Breakfast included
All-inclusive
8.8 out of 10, Excellent, (1592)
The price is CA $310
CA $378 total
includes taxes & fees
Sep 24 - Sep 25
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About the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 4 min drive
  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Quinta Avenida - 9 min drive
  • Punta Esmeralda Beach - 10 min drive
  • Playa del Carmen Main Beach - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Privilege Lounge - ‬14 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Snack Riviera - ‬19 min walk
  • ‪Piano Bar - ‬4 min drive

About this property

The Fives Beach Hotel & Residences - All Inclusive

Luxury all-inclusive property near Gran Coyote Golf
Located close to Punta Esmeralda Beach and El Camaleón Mayakoba Golf Course, The Fives Beach Hotel & Residences - All Inclusive provides a nightclub, 3 poolside bars, and a terrace. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Indulge in a manicure/pedicure, a body scrub, and a body treatment at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. The 24-hour gym offers fitness classes and yoga classes; other things to do include volleyball, kayaking, and parasailing. In addition to a garden and a playground, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Bike rentals, an outdoor tennis court, and valet parking (surcharge)
  • A shopping center shuttle, a beach club on site, and babysitting (surcharge)
  • Motorized watercraft on site, concierge services, and a front-desk safe
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries, showers, and hair dryers
  • LCD TVs with premium channels and DVD players
  • Furnished balconies or patios, wardrobes/closets, and childcare services

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at The Fives Beach Hotel & Residences - All Inclusive?

As of Sept 23, 2024, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Inclusive on Sept 29, 2024 start from CA $304.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Beach Hotel & Residences - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Fives Beach Hotel & Residences - All Inclusive?

Self parking is available for USD 10 per night. Valet parking is available for USD 10 per night.

What time is check-in at The Fives Beach Hotel & Residences - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Beach Hotel & Residences - All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at The Fives Beach Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, scuba lessons, and more.

Where is The Fives Beach Hotel & Residences - All Inclusive located?

Nestled on the beach, this The Fives property is within 3 mi (5 km) of Gran Coyote Golf, Punta Esmeralda Beach, and El Camaleón Mayakoba Golf Course. Playa del Carmen Main Beach and Quinta Avenida are also within 6 mi (10 km).

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Diana E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Charnee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at The Fives, and loved every bit of my stay the staff is amazing Koko, Jeffery, Wendy really made the stay even more welcoming. Will definitely book another trip
Stayed 6 nights in Aug 2024

10/10 Excellent

Aj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food, wonderful staff, great pools and beach area. 10/10
Stayed 5 nights in Aug 2024

6/10 Okay

Mariel

Disliked: Staff & service, property conditions & facilities
The first two days was a nice experience, everyone was so welcoming, the attention and the smiles were unique. Once that third day hit it was like you no longer exist it felt kind of weird specially for us since it was our first family vacation and we choose The Fives, because it came highly recommended. I mean you can have it all right! We were given coupons by our concierge Antonio that we could use with any of the excursions we choose and this information was confirmed by Luis the person that took our information for the excursion we chose.We were given a price and were told that we could use the coupons and also an additional discount for booking through Expedia. Upon checking out none of the coupons qualified for the additional discount promised for booking through Expedia. I was told that the particular excursion we chose the coupon did not apply. This was very disappointing and more because we didn’t even get a sorry or an apology for the misunderstanding. This hotel needs more training on how to approach situations like this, it was really sad that we had to leave with such disappointment from a supposed Five start hotel.
Stayed 3 nights in Aug 2024

8/10 Good

Richard

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Justin, Downers Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives sincerely exceeded my expectations and those of my family. Traveling with a family of 6 (4 teenage boys) makes for some challenging room options. The suite we got at The Fives was perfect. One entry way for everyone, but separate rooms for my wife & I and the boys. Just the right amount of privacy without needing to get fully separated rooms. The whole suite was clean and spacious, with multiple balconies and a killer view of one of the pools. The staff was probably the star of the show. Everyone, and I mean, every single person's path we crossed was polite, attentive and genuinely seemed to care about our well-being. I can only surmise this is a positive work environment. It certainly reflected in how they treated the guests from my experience. Honestly, I felt the need to sing The Fives' praises because we had an outstanding experience. I typically walk away from a trip reflecting on what to do different for next time. I wouldn't change a thing, and this hotel is the reason!
Stayed 7 nights in Jul 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

H

Travelled with family
A/C temperature was too low and uncontrollable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the staff was very friendly and hardworking. There were many food options, and easy access to the pools & beach. We had a great time at this resort and will return again.
Stayed 5 nights in Aug 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were. Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways. Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times. Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Maria Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was with my teenager kids and we saved to make this happen in a nice hotel as this one, the only thing that was a disappointment was the restaurants, every restaurant we went to had a 2-3 hour wait, they do not do reservations so if we wanted to eat there we had to give our name for the waitlist, get a pager and had to wait 2-3 hrs within the area. We could not go anywhere else as the pager would only work close to the restaurant. My Kids and I love food and we were looking forward to trying all of the restaurants as they were highly recommended but the wait time to eat there was ridiculous, a few people were mad at the host and walked away. I would not expect to stay in such high quality and expensive hotel and have this ridiculous issue. We have stayed in 4 other hotels in Cancun before and never had this issue w/restaurants.
Stayed 6 nights in Jul 2024

6/10 Okay

Dewayne

Travelled with family
Disliked: Cleanliness
The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
Stayed 6 nights in Jul 2024

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation stay
Stayed 4 nights in Jul 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 4 nights in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives did not disappoint, we were delighted everyday! Celebrated my daughter graduating from college as a family and it was perfect!
Stayed 6 nights in Jul 2024

10/10 Excellent

Sharlyn

Stayed 5 nights in Jul 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giving the resort a 5 because of its rating based on being a 4.5 star hotel! The food choices were AWESOME! There were maybe a few items I didn’t LOVE, but overall I loved most of the food. There’s tons of food options (they make fresh tacos and pizza right in front of you by the pool as well) and the resturaunts and the service and staff are excellent which made our stay the best and the drinks were good as well! What influences my rating most is how much there is to do! The hotel always has events and fun things planned so you never get bored (silent disco, pool foam parties, big fiesta brunches, casino nights etc) and it’s super lively day and night and family friendly. We went as a childless young couple and still had an amazing time. The negatives: the beach isn’t the BEST beach, they did an amazing job cleaning up the seaweed during seaweed season and the water was gorgeous, but it’s not the best beach in my opinion but the infinity pool overlooking it made up for that. The resturaunts sometimes had long wait times but at an all inclusive, makes sense. Overall, we will be returning to the fives!
Stayed 5 nights in Jul 2024

8/10 Good

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach and pools, the restaurants were excellent, service outstanding
Stayed 6 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves emensly!
Stayed 4 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely a great place to stay. A little beat up by the hurricane, but staff did an amazing job to get everything working as soon as possible. Very accommodating.
Stayed 1 night in Jul 2024

2/10 Terrible

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities are not great. The food options were limited and not good quality. Also, you have no idea what's open and when. We didn't know when some restaurants would be closed on what days. They don't give you any pertinent information. Mexican restaurant was the worst, go figure. The place didn't feel like authentic Mexico. Only one night there was a mariachi band. Otherwise there was some lounge singers playing bad songs. The alcohol brands were limited and not good. The beer was crap. No modelo or anything decent. Room service took forever and would be cold when you get it. I don't recommend this place. There's probably much better places for less.
Stayed 7 nights in Jun 2024

8/10 Good

Marianella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

General hotel information

Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5