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Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Luxury aparthotel on the beach, with 2 outdoor swimming pools

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, lunch, dinner served; international cuisine
Free minibar, in-room safe, blackout drapes, iron/ironing board
Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

7.8 out of 10

Good

Apart-hotel

1 bathroomSleeps 4645 sq ft

Popular amenities

7.8 out of 10
Guests liked the amenities.
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Room service
    Room service
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Room options

View all photos for Junior Suite Mangrove View With Balcony

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite Mangrove View With Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 645 sq ft
  • 1 bathroom
  • Sleeps 4

View all photos for Junior Suite - Balcony

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite - Balcony

  • Sleeps 4

View all photos for Junior Suite 1

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite 1

  • Sleeps 4

View all photos for Junior Suite 4

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite 4

  • Sleeps 4

View all photos for Junior Suite 3

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite 3

  • Sleeps 4

View all photos for Junior Suite 2

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite 2

  • Sleeps 4

View all photos for Junior Suite

2 outdoor pools, pool umbrellas, sun loungers

Junior Suite

  • Sleeps 4

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includes taxes & fees
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About the area

Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760

What's nearby

  • Tres Rios Ecopark - 1 min walk
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Gran Coyote Golf - 11 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬11 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪Chaya - ‬13 min drive
  • ‪Don Isi Mexican Restaurant - ‬11 min drive

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Luxury aparthotel on the beach, with 2 outdoor swimming pools
Catch some rays on this aparthotel's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the aparthotel's 6 restaurants. The apartment provides a sofa bed and a coffee/tea maker, plus free WiFi and a flat-screen TV with satellite channels. Thoughtful touches include free minibar items and bathrobes, and also available are a furnished balcony and an iPod dock.
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar
  • Room service (24 hours)

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Segway rentals/tours
  • Snorkeling
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

Self parking is free at this property.

What time is check-in at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive located?

Nestled on the beach, this Riviera Maya aparthotel is within 9 mi (15 km) of Maroma Beach, Gran Coyote Golf, and Plaza Las Americas. Mamitas Beach and Quinta Avenida are also within 12 mi (20 km).

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 705 reviews" "
Rating 8 - Good. 193 out of 705 reviews" "
Rating 6 - Okay. 90 out of 705 reviews" "
Rating 4 - Poor. 70 out of 705 reviews" "
Rating 2 - Terrible. 62 out of 705 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Horacio

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

Jenny, Aurora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was nice hotel, breakfast variety was limited. Beach had a lot of seaweed.
Stayed 5 nights in Jun 2024

8/10 Good

Romilio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked this hotel based on the amenities it listed. We have a lot of teens and wanted a hotel with lots of activities. After staying there, here is my take on the resort. Good & Bad.1.Food was really good. Try the Estilo Baja fish tacos. 2.There were parts under construction, but did not affect us. 3.There was no acutal sports bar/pool tables as advertised. Bar was part of the Lobby & closed at midnight, but looks like one is under way this Fall. 4.They had live music every night in the Lobby, but everything quiets down at 11pm. We were able to hang out in the Lobby to wee hours & nothing was said to us. That part was fun. 6.Adult pool was always empty. 7.The family pool had live music & activities until 4pm. 8.There is no pool exit on the side of the bar & restrooms. Had to exit on the opposite side & walk all the way around to get to the restrooms. 9.Towel rack is only on one side of the pool. Suggest there should be one on each side of the pool. 10.The area around the pool is very slippery, so do not run, walk cautiously. Saw one person fall flat on his back and hit his head. 11.The bikes must be reserved to ride to the Cenotes only. Its not to ride around the property. 12.I never saw the game room open. 13.Must see the Cenotes on the other side of the bridge at the beach. There is a board for jumping, but it is deep. 14.Felt the "things to do" was not as listed. 15. Lots of mosquitos due to the stand still pond outside the rooms. Overall, it was a beautiful experience.
Stayed 7 nights in Jun 2024

8/10 Good

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Everything was good except for the air conditioning. It was hot and air conditioning weren’t working in some of our rooms.
Stayed 4 nights in Jun 2024

6/10 Okay

Eloy

Stayed 4 nights in Jun 2024

10/10 Excellent

Amy, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Stayed 4 nights in Apr 2024

4/10 Poor

Jeremy

Stayed 1 night in Apr 2024

8/10 Good

doreen

Travelled with group
Liked: Property conditions & facilities
Very spacious never had to wait for dining. Staff was exceptional
Stayed 7 nights in Apr 2024

8/10 Good

rony

Travelled with family and small children
Liked: Cleanliness, amenities
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel, san diego

Stayed 4 nights in Mar 2024

8/10 Good

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Travelled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Travelled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Stayed 4 nights in Jul 2023

2/10 Terrible

Azita

Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness
Stayed 4 nights in Jul 2023

General hotel information

Reasons to Book
Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5