4 piscines extérieures, parasols, chaises longues

The Westin Cancun Resort Villas & Spa – Avis

4 out of 5
The Westin Cancun Resort Villas & Spa
Boulevard Kukulcan Km 20.5, Cancun, QROO

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 30 avis sur 57." "
Note de 8 – Bien, d’après 14 avis sur 57." "
Note de 6 – Acceptable, d’après 9 avis sur 57." "
Note de 4 – Médiocre, d’après 2 avis sur 57." "
Note de 2 – Terrible, d’après 2 avis sur 57." "

9,0/10

Propreté

8,8/10

Service et personnel

8,6/10

Commodités

8,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Sara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Las suites están estupendas, limpias y además todo nuevo . Excelente servicio de recamareras .
Séjour de 5 nuits en mai 2024
Coordinador de redes sociales a répondu le 8 mai 2024
Estimada Sara, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado de nuestro servicio de nuestro personal. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 – Excellent

Oswaldo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Buen tamaño
Séjour de 1 nuit en avril 2024
coordinador de redes sociales a répondu le 8 mai 2024
Estimado Oswaldo,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 – Excellent

Itzel

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing room & super friendly staff
Séjour de 5 nuits en avril 2024
Social Media Coordinator a répondu le 25 avr. 2024
Dear Itzel, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Excellent

zhou, mexico city

Séjour de 4 nuits en mars 2024
Social Media Coordinador a répondu le 8 mai 2024
Dear Zhou,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 – Excellent

Maricel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great week at the hotel.
Séjour de 3 nuits en mars 2024
Social Media Coordinator a répondu le 26 mars 2024
Dear Maricel,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was fine for a couple of days
Séjour de 2 nuits en mars 2024
Social Media Coordinator a répondu le 26 mars 2024
Dear Michael,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 – Bien

Valerie, Wasilla

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel. Great beach area. Dining options were ok. Breakfast was best
Séjour de 3 nuits en mars 2024
Social Media Coordinator a répondu le 26 mars 2024
Dear Valerie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

4/10 – Médiocre

Benita

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 4 nuits en mars 2024
Social Media Coordinator a répondu le 11 mars 2024
Dear Benita,Thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
A few hundred dollars went missed from our luggage
The hotel was clean, condition was ok. But the service was not good. We had a few hundred dollars in our luggage and it was disappeared. Someone went through our luggage because the money was at the bottom. This never happened to us in other places.
Séjour de 3 nuits en janvier 2024
Social Media Coordinator a répondu le 10 janv. 2024
Dear guest,We would like to thank you for choosing The Westin Resort & Spa Cancún as your most recent holidays, it was a true honor to host you. We really appreciate the time you took for sharing your feedback with us. Please accept our sincere apology for any situation or inconvenient experienced during your stay, at your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.

10/10 – Excellent

Cynthia, Laredo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Social media coordinator a répondu le 10 janv. 2024
Dear Cynthia,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soonBe well,

6/10 – Acceptable

Erika

Voyage en famille
Points forts : Confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
Social Media Coordinator a répondu le 23 nov. 2023
Dear Erika,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun

10/10 – Excellent

Andrew, Palm Harbor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked the full kitchen. And nice private beach.
Séjour de 7 nuits en août 2023
Social Media Coordinator a répondu le 9 sept. 2023
Dear Andrew,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort Villas & Spa, Cancun.

8/10 – Bien

Hidigo

Séjour de 5 nuits en août 2023
Social Media Coordinator a répondu le 29 sept. 2023
Dear Hidigo,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 5 nuits en août 2023
Social Media Coordinator a répondu le 18 août 2023
Dear guest,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Excellent

ALEJANDRO A

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente todo!!!
El hotel de lo mejor, la limpieza, el cuarto todo muy bien.
Séjour de 2 nuits en août 2023
Social Media Coordinator a répondu le 6 août 2023
Estimado Alejandro,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.

10/10 – Excellent

Cesar

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Las instalaciones son increinbles... recomendado
Séjour de 1 nuit en juillet 2023
Coordinador de redes sociales a répondu le 31 juill. 2023
Etimado CesarAgradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones, oferta gastronómica y servicio de nuestro personal. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.

8/10 – Bien

Fernando

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Todo bien, excepto por lo de check in y check out. Esas 6 horas de diferencia las deben de rebajar en el costo de la habitacion. Salir a las 10 a.m. esta cañon, mejor dormimos en el aeropuerto.
Séjour de 6 nuits en juillet 2023
Social Media Coordinator a répondu le 27 juill. 2023
Estimado Fernando,Muchas gracias por sus comentarios sin duda son muy importantes para poder ofrecer un mejor servicio, esperemos que regrese con nosotros y darle mas opciones.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
A decent hotel with good service
A decent hotel which is well located near the end of the hotel strip, so in a quieter part of the area. Our 2 bed sea view villa was well appointed with great amenities such a dishwasher and clothes washer and dryer. Service is good. We had an issue with the sofa sleeper and the guest relations manager (Johanna) came to see us to discuss the morning after we checked in. We were also provided with a courtesy room for 30 mins between check-out at 10am and departure to catch our flight at 2pm which allowed the children to shower after their swim. Concierge was very helpful in providing info about the local area. Overall, I’d rate this hotel 8/10.
Séjour de 5 nuits en juillet 2023
Social Media Coordinador a répondu le 20 juill. 2023
Dear Guest,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

2/10 – Terrible

Erica

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Mala atención del personal
Séjour de 2 nuits en juillet 2023
Coordinador de redes sociales a répondu le 19 juill. 2023
Estimada EricaDe antemano agradecemos su amable preferencia y elegirnos su destino vacacional. De igual manera agradecemos mucho que se haya tomado el tiempo de compartir sus comentarios. No obstante, nos gustaría disculparnos si no cumplimos con sus expectativas con respecto al servicio brindado por parte de nuestros asociados. La carencia de servicio al cliente que usted describe ciertamente no es indicativo de los estándares por los que somos conocidos, compartiremos sus valiosos comentarios con las Gerencias correspondientes, con la finalidad de que estas situaciones sean canalizadas y manejadas de manera adecuada y evitemos que vuelvan a suceder en el futuro. Sus valiosos comentarios nos ayudan a identificar áreas de oportunidad para que podamos mejorar la experiencia del huésped. Esperamos que pueda brindarnos una oportunidad y volver a visitarnos muy pronto, para crear nuevos recuerdos inolvidables y cambiar su perspectiva de The Westin Resort & Spa Cancún.

10/10 – Excellent

Henry

Séjour de 2 nuits en juillet 2023
Johanna a répondu le 6 août 2023
Estimado huésped, m uchas gracias por su estancia! Esperemos que regrese con nosotros y darle mas opciones. - Equipo Westin Cancun

10/10 – Excellent

Issac c

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff. Comfy beds. Great location
Séjour de 3 nuits en juillet 2023
Social Media Coordinator a répondu le 14 juill. 2023
Dear Issac,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

8/10 – Bien

Tiffany

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stayed in a studio villa w/full kitchen. It was very well equipped. The ocean view from the balcony was a joy every day! Only downside was the food options on property. The Arena sports bar was good for casual dining, but service was very slow. The breakfast buffet was good too. Dinner options were not good. Best to go off property for dinner.
Séjour de 4 nuits en juin 2023
Coordinador de redes sociales a répondu le 2 juill. 2023
Dear Tiffany,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun. Rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.

8/10 – Bien

Victor

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juin 2023
Coordinador de redes sociales a répondu le 2 juill. 2023
Dear Victor,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Excellent

Cintia, Miramar

Voyage de couple
Excellent location and service. Beautiful views !!
Séjour de 4 nuits en mai 2023
Coordinador de redes sociales a répondu le 2 juill. 2023
Dear Cintia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Excellent

Julia, Miami

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely, clean, very well situated! Next time I’ll stay more days!
Séjour de 1 nuit en mai 2023
Coordinador de redes sociales a répondu le 2 juill. 2023
Dear Julia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 – Excellent

Kristina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was beautiful. Great pool and beach area. Just wish it was all inclusive as the extras were a bit expensive.
Séjour de 5 nuits en avril 2023
Social Media Coordinator a répondu le 20 juill. 2023
Dear Kristina,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

10/10 – Excellent

Ricardo

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me gustó el ambiente familiar y el personal amable
Séjour de 6 nuits en avril 2023
Coordinador de redes sociales a répondu le 20 juill. 2023
Estimado Ricardo,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones, oferta gastronómica y servicio de nuestro personal. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.

10/10 – Excellent

Lorena

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Todo maravilloso
Séjour de 3 nuits en mars 2023
Johanna a répondu le 6 août 2023
Estimada Lorena,Muchas gracias por sus comentarios! Esperemos que regrese con nosotros pronto! - Equipo Westin Cancun

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing relaxing stay, perfect getaway.
Séjour de 3 nuits en mars 2023
Social Media Coordinator a répondu le 20 juill. 2023
Dea ThomasThank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

4/10 – Médiocre

David

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
Formerly a run-down 80s hotel, Westin put a coat of paint on this building, and raised the prices on rooms, food & amenities to astronomical levels. It doesn't help that tipping culture has gotten out of hand, meaning we paid $120 USD for a modest dinner. It's not unexpected for Cancun, but our stay prompted me vow to do better when finding a holiday spot. Despite all this, the staff were friendly, helpful and genuine.
Séjour de 1 nuit en février 2023
Social Media Coordinator a répondu le 20 juill. 2023
Dear David,e thank you in advance for your kind preference and for choosing us as your vacation destination. We also appreciate you taking the time to share your comments. In relation to the qualification given in the areas of maintenance and decoration; We would like to share with you that we have been working hard on renovations to update all of our facilities, but the project is going in parts and not everything has been completely updated yet, this is still in process. Once again, thank you for staying at the Westin Resort & Spa, Cancun and we hope you choose to make more memories here when your travels bring you back to Cancun.Be well

6/10 – Acceptable

Judith

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : Commodités
The facilities were dated and the wave pool was not available. A shuttle should be available to and from the airport.
Séjour de 3 nuits en février 2023
Social Media Coordinator a répondu le 20 juill. 2023
Dear Judith,We thank you in advance for your kind preference and for choosing us as your vacation destination. We also appreciate you taking the time to share your comments. In relation to the qualification given in the areas of maintenance and decoration; We would like to share with you that we have been working hard on renovations to update all of our facilities, but the project is going in parts and not everything has been completely updated yet, this is still in process. Once again, thank you for staying at the Westin Resort & Spa, Cancun and we hope you choose to make more memories here when your travels bring you back to Cancun.Be well,

10/10 – Excellent

Berly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lo que mas me gusto fue el area de la playa, ya que es la mejor para bañarse, no hay muchas olas y casi no hay alga en esa parte. Las instalaciones del Hotel super bonitas, muy limpio y huele rico al nomas entrar a la recepción. Lo que no me gustó fue que no hay un lugar de diversión como Bar con DJ y música para poder pasar un rato alegre sinsalir del Hotel.
Séjour de 3 nuits en février 2023
Coordinador de redes sociales a répondu le 20 juill. 2023
Estimada Berly,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones, oferta gastronómica y servicio de nuestro personal. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.

8/10 – Bien

Douglas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was easy. Unfortunately we asked for a late check out but there’s is at 10am and our flight isn’t until 5:15pm. They said they couldn’t offer the late check out. That’s the only negative. Otherwise staff and place was great!
Séjour de 1 nuit en janvier 2023
The Westin Resort & Spa Cancun. a répondu le 19 janv. 2023
Dear Guest, Thank you for your message. And for taking our call today, as we share with you on the Villas & Studio side of our property we are not able to provide later checkout than 10 am, however we can take the alternative we discussed. We really appreciate your valuable comments and feedback. Kind regards,

10/10 – Excellent

Veronica, San Antonio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel staff was kind. Property was clean and very quiet.This hotel is at the end of the hotel zone for reference. Public transport does pass in the front which takes you up and down the strip for $1 or 12mxn. Very convenient. They provide beach towels. No need to bring shampoo/conditioner or body wash they have a great high end selection. Also, added bonus this hotel does not charge resort fees. Would def recommend this resort.
Social Media Coordinator a répondu le 16 janv. 2023
Dear Veronica, Thank you for choosing The Westin Resort & Spa Cancun for your last holidays. We are delighted to know you had a pleasant stay with us, this is what we aim for, to always create unique, memorable, and extraordinary vacation experiences for our guests. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Best Regards,

10/10 – Excellent

joe

8/10 – Bien

Roberta

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I only spent 1 night but we enjoyed it.
The Westin Resort & Spa Cancun. a répondu le 27 déc. 2022
Dear Guest, Thank you so much for your preference and for taking the time to share your feedback with us. I would really appreciate if you can allow us to know what we could do better so the next time we can make it excellent!I remain at your disposal.Happy Holidays!Kind regards,

10/10 – Excellent

Rosa

8/10 – Bien

Rishabh Kumar

Séjour de 3 nuits en novembre 2022

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en août 2022

10/10 – Excellent

Juan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is great - but vendor outside are aggressive
Ocean front property - excellent breakfast & food in general. Great attention and amenities. Only be careful when you go to the markets outside the hotel - vendors are very aggressive and keep harassing even after you said NO.
Séjour de 3 nuits en août 2022
Social Media Coordinator a répondu le 29 août 2022
Dear Juan, thank you for choosing The Westin Resort & Spa Cancun for your summer holidays. We are delighted to know you had a pleasant stay with us, this is what we aim for, to always create unique, memorable, and extraordinary vacation experiences for our guests. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well,

8/10 – Bien

ROGELIO EDUARDO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El hotel es bueno por el precio que ofrece, sólo no estoy de acuerdo en que el check in sea a las 10:00 am, y a las 9:30 ya están tocando la puerta para que desocupes. Me parece muy temprano tomando en cuenta que la habitación te la entregan hasta después de las 3:00 pm
Séjour de 2 nuits en août 2022
Social Media Coordinator a répondu le 26 août 2022
Estimado ROGELIO EDUARDO, gracias por elegir la hospitalidad de Westin Resort & SPA Cancún para sus más recientes vacaciones, y por tomarse el tiempo para escribir una reseña sobre su experiencia. Sus comentarios son realmente valiosos para nosotros, ya que nos permiten mejorar nuestros niveles de servicio y productos. Esperamos tener la oportunidad de recibirlo en casa en el futuro y restablecer su confianza en nuestros servicios. Este Bien,

8/10 – Bien

alexander

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022
Social Media Coordinator a répondu le 25 août 2022
Estimado alexander, gracias por elegir a The Westin Resort & Spa Cancún como su anfitrión para las vacaciones más recientes. El equipo del hotel se compromete a brindar una experiencia excepcional y siempre busca formas creativas de superar las expectativas de nuestros valiosos huéspedes, como usted. Cuando le resulte conveniente, siéntase libre de compartir cualquier comentario adicional sobre cómo podemos elevar su experiencia a 5 estrellas, cada vez que sus viajes lo lleven de regreso a Cancún. Este bien,

10/10 – Excellent

Joseph, Longmont

Séjour de 2 nuits en août 2022

10/10 – Excellent

Ziny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Staff was really friendly.
Séjour de 6 nuits en août 2022
Social Media Coordinator a répondu le 11 août 2022
Dear Ziny, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays. We are delighted to know your short stay with us was a memorable one, and that our amazing team provided an attentive and welcoming service at all times. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well,

8/10 – Bien

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Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the studio it’s very nice
Séjour de 2 nuits en août 2022
Social Media Coordinator a répondu le 8 août 2022
Dear ç´ å¦?, thank you for choosing The Westin Resort & Spa Cancun for your holidays. We are delighted to know you had a pleasant stay and that you enjoyed your room. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well,

10/10 – Excellent

Gerardo

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en août 2022
Social Media Coordinator a répondu le 2 août 2022
Dear Gerardo, thank you for choosing The Westin Resort & Spa Cancun as your host for the most recent holidays. We are glad to know you had a relaxing 5-star experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,

10/10 – Excellent

Christopher

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were nice, updated/modern.
Séjour de 2 nuits en juillet 2022
Social Media Coordinator a répondu le 2 août 2022
Dear Christopher, thank you for choosing The Westin Resort & Spa Cancun as your host for the most recent holidays. We are glad to know you had a relaxing 5-star experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,

8/10 – Bien

Kevin, woodville

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome customer service, beautiful views, relaxing
Séjour de 3 nuits en juillet 2022
Social Media Coordinator a répondu le 26 juill. 2022
Dear Kevin, thank you for choosing The Westin Resort & Spa Cancun for your holidays. We are delighted to know you had a relaxing time and to learn that you particularly enjoyed our attentive service. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well,

6/10 – Acceptable

David

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en juillet 2022
Social Media Coordinator a répondu le 25 juill. 2022
Estimado David, gracias por elegir a The Westin Resort & Spa Cancún como el anfitrión de sus más recientes vacaciones. El equipo del hotel se compromete a brindar una experiencia excepcional y siempre busca formas creativas de superar las expectativas de nuestros valiosos huéspedes, como usted. Cuando le resulte conveniente, siéntase libre de compartir cualquier comentario adicional sobre cómo podemos elevar su experiencia a 5 estrellas, cada vez que sus viajes lo traigan de regreso a Cancún. Este bien,

6/10 – Acceptable

Samantha

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Everything closed around 10 no swim up bar no wave surfer. All the items it said the hotel had were not availed including the other bar outside.
Séjour de 5 nuits en juillet 2022
Social Media Coordinator a répondu le 18 juill. 2022
Dear Samantha, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us. We aim to provide an enjoyable and relaxing atmosphere and exceed our valued guest's expectations by offering memorable experiences and we are profoundly sorry if this was not reflected in your stay. The experience you described is not characteristic of the level of service our associates strive to provide, we strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,