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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor swimming pools
VIP Access

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your current months are August, 2024 and September, 2024.
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September 2024

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Premium bedding, pillowtop beds, free minibar items, in-room safe
Outdoor wedding area
Outdoor wedding area
Separate tub and shower, jetted tub, rainfall showerhead

Reviews

9.0

Wonderful

Popular amenities

  • Bar
    BarBar
  • On private beach
    On private beachOn private beach
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • All-inclusive
    All-inclusiveAll-inclusive
  • Breakfast included
    Breakfast includedBreakfast included

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Room options

Finest Club Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite With Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Mujeres Beach - 14 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 9 min drive
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪La Palapa D' Madera - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury all-inclusive property located in Playa Mujeres
You can look forward to free full breakfast, an adjacent golf course, and free water park access at Finest Playa Mujeres by The Excellence Collection - All Inclusive. With a private beach, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a facial, or a Swedish massage at One Spa, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers Pilates classes and fitness classes; other things to do include fishing, volleyball, and snorkeling. In addition to 2 swim-up bars and 2 poolside bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 10 outdoor pools and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, extended parking, and babysitting (surcharge)
  • A gift shop, tennis lessons on site, and 1 meeting room
  • Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff
Room features
All 450 rooms boast comforts such as 24-hour room service and free international calls, in addition to thoughtful touches like premium bedding and pillow menus. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with jetted tubs and rainfall showers
  • LED TVs with premium channels
  • Furnished balconies or patios, separate sitting areas, and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16,996 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Aug 21, 2024 start from CA $687.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, bicycling, soccer, and more.

Where is Finest Playa Mujeres by The Excellence Collection - All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within 1 mi (2 km) of Mujeres Beach, Punta Sam Beach, and Punta Sam Ferry Terminal. Playa Mujeres Golf Club and El Meco Archaeological Site are also within 3 mi (5 km).

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1008 reviews" "
Rating 8 - Good. 159 out of 1008 reviews" "
Rating 6 - Okay. 80 out of 1008 reviews" "
Rating 4 - Poor. 33 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE GOOD ========= - Great food - Friendly staff and mostly great service - Great live music - Good WiFi - The rooms were spacious, clean, and modern. THE BAD ======= - The sports area doesn't open until 9 AM, so if you want early morning tennis or pickleball, that's too bad for you. The sports area is not well-maintained, except for the tennis court. Don't get your hopes up if you want to play basketball. - Many water activities are only for adults (e.g. stand-up paddle boarding, sailing, kayaking). They won't let your capable teenagers do them without an adult, and not at all in the case of stand up paddle boarding. Don't come to this resort with the mistaken impression that your teens will have lots of activities to keep them busy. All they have for teens is a small game area with chess, billiards, and table tennis. - They had a guy spraying insecticide (bug spray) around the bushes at around 5 PM one day, resulting in huge clouds of poison in the main outdoor area, where many people are walking around. That's not cool - they should have done the spraying at other times, when people were not around. THE UGLY ======== - There are WAY too few shaded areas near the beach. People in the Finest club with the special dark blue towels reserve all the best beach chairs in the central area early in the morning so nobody else can use them (and then, of course, they leave them empty for most of the day). The staff does not enforce the sunbed policy.
Stayed 7 nights in Jul 2024

10/10 Excellent

Thardsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice property, and beautiful pools. Food and entertainment could have been better.
Stayed 4 nights in Jul 2024

10/10 Excellent

Muriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful for families and couples. Rooms are spacious, kids club is entertaining for the little ones and the nightly entertainment was great for everyone. The food is superb and delicious morning through evening. For this resort to be a true 5-star for our family, it would be great to have more chairs at the beach and cabana style options so little kids can rest by the beach more comfortably. I requested that my family and immediate family be in the same building/floor months prior to our arrival and sadly, that request wasn't fulfilled. It would have made our stay even better to have the grandparents close to us. Also, a stool in the room to help little kids reach the sink would be very helpful. Overall, it was great and we would visit and recommend a Finest resort to our friends and family.
Stayed 7 nights in Jul 2024

10/10 Excellent

Cherif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for a family vacation! Best Food options, beach was beautiful and pools were very clean and well maintained. Rooms were very nice as well! Very clean hotel and space. So many restaurant choices and never needed a reservation or had to wait to be seated. Loved Surf and Turf and the staff there amazing! All staff so personable and everything available at your finger tips! Felt very pampered the entire time! Smoothy bar had best fresh fruit, drinks and fresh coconuts daily! Staff amazing there and so nice! Hands down one of the best trips we have ever been on!
Stayed 6 nights in Jul 2024

10/10 Excellent

Fe

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Manpreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Alkarim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful staff excellent… large rooms but rooms are getting slightly outdated. Internet was good but no cell phone coverage in many areas. Food exceeded my expectations.
Stayed 7 nights in Jul 2024

10/10 Excellent

Richmond L, Pflugerville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! But the hospitality of the people who work there is the most amazing part. The food is also delicious I highly recommend the Brass Steak house beef tenderloin and the Shoyi restaurant beef short ribs and fried rice. This was our 5th time and we will be back
Stayed 7 nights in Jul 2024

8/10 Good

Erika Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smaller pools near building 4 could have been cleaner.
Stayed 5 nights in Jul 2024

10/10 Excellent

Hugo A, hallandale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit to this resort and we confirmed once again that it is our favorite vacation destination. EVERYTHING was amazing! Room, service, food, EVERYTHING!!
Stayed 5 nights in Jul 2024

4/10 Poor

pamela guadalupe

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
During my recent stay at Finest, playa mujeres mexico, I encountered several issues that significantly impacted my vacation experience. Firstly, upon arrival, I was dismayed to find that several restaurants listed as part of the all-inclusive package were unexpectedly closed. This limitation was particularly problematic as it meant my five-year-old child was unable to access suitable dining options, severely restricting our meal choices. Moreover, the customer service experience at the front desk was deeply disappointing. The staff member I interacted with was notably rude and dismissive, which made me feel unwelcome and undervalued as a guest I spoke to a person named Diego, I couldn't help but wonder if my treatment was influenced by my Dominican nationality, which is an unsettling thought to have when on vacation. While I understand that unexpected closures can occur, especially in the hospitality industry, the lack of alternative arrangements or proactive communication from the resort management exacerbated the situation. As a guest who had looked forward to a relaxing and enjoyable stay, these issues left a lasting negative impression. I hope that this feedback encourages Finest to improve their communication practices and ensure that all guests, regardless of nationality, receive the high standard of hospitality they expect from an all-inclusive resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall, everyone from bellmen to concierge, wait staff and housekeeping, are “obsessed with the guest”. Will definitely come again
Stayed 7 nights in Jul 2024

10/10 Excellent

Mirarda Magadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 8 absolutely love this place! Stayed 5 nights and 6 days.
Stayed 5 nights in Jul 2024

8/10 Good

Hannah Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that we have the choice of having our own private pool.
Stayed 3 nights in Jun 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Food is crazy good
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos A, MIAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a crazy party hotel this is not for you. I found it really peaceful even though the hotel was fully booked it doesn’t seem to be when you walk around it. It has many pools so people are spread all over. Very nice kids area. Food is everywhere at all time. But the best is the attention from the staff. They are really nice and always try to go the extra mile. If I had to say something bad was the shows. Nothing I hadn’t seen before maybe a little boring but maybe others me expecting more. But overall great experience if you want a vacation to just relax.
Stayed 7 nights in Jul 2024

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, amenities
The staff go out of the way to make you feel special everyone is very helpful and always have a smile on their face. Even their own interactions are friendly and pleasant
Stayed 3 nights in Jul 2024

2/10 Terrible

jingyu

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Marisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Did not think this place was worth the price. The pools (they advertise like 10 pools) are just regular pools, nothing to write home about, and several were under maintenance or were 'swim up' pools for swim up suites, which you would not want to swim in. Pools had no slides, no waterfalls, no beach entry...nothing, just regular square pools. The kids club was fun for the kids but far from everything, so you have to keep going back and forth. The kids club didn't allow any cocktails to be brought in from any of property bars, which makes a very boring time for the parents!!!! Beach was nice and service was good. Just not worth the price in my opinion.
Stayed 5 nights in Jun 2024

8/10 Good

Russell Von

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 4 nights in Jul 2024

10/10 Excellent

lashanda

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time . Make sure you get the finest club suite to get 5 star service !!! My 8 year old had a great time .
Stayed 3 nights in Jul 2024

10/10 Excellent

Heidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer servir
Stayed 5 nights in Jul 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, the staff were great!!!!!
Stayed 6 nights in Jun 2024

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

NESTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!!
Stayed 7 nights in Jul 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0