6/10 Okay
Lisa, London
Mar 18, 2023
Liked: Cleanliness, property conditions & facilities
I arrived with my extended family and friends, including children to check in around 10pm, it was about an hr before we got our room…the hotel was not checking in any one and we just stood in line with no communication as to what or why no one was being checked in. Eventually another group’s tour guide advised us there was a leak and problems with the air conditioning so the hotel was not going to check us in, potentially we might be moved to another hotel, but again no communication from the hotel. Honestly I found it a frightful experience as our cab had long gone and I didn’t know if I needed to find another hotel and scared to travel with children so late in downtown Cancun. Really just a simple explanation from the hotel, to assure us that we will be looked after would have been sufficient. It seems just randomly we were checked in to our booked room, but no air conditioning, but that didn’t bother me, just wanted to be in a room safe and sound with my family. Although the rooms were nice and breakfast was good, the overall stressful experience from the checking left a mark.
Lisa
Stayed 1 night in Mar 2023