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Four Points by Sheraton Cancun Centro

Photo gallery for Four Points by Sheraton Cancun Centro

Primary image
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Premium bedding, minibar, in-room safe, desk
View from room
Premium bedding, minibar, in-room safe, desk

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

3.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

Explore the area

  • Popular LocationDubai Palace Casino12 min walk
  • Popular LocationRoyal Yak Casino and Sports Book14 min walk
  • Popular LocationPlaza Las Americas14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Choose dates to view prices

About this area

Cancun

Four Points by Sheraton Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is near the airport and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ventura Park Cancun and Aquaworld. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Dubai Palace Casino - 12 min walk
  • Royal Yak Casino and Sports Book - 14 min walk
  • Plaza Las Americas - 14 min walk
  • Benito Juarez Municipal Building - 3 min drive
  • Market 28 - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • La Tranquita - 9 min walk
  • Piola - 10 min walk
  • Cafe Nader - 11 min walk
  • Los Aguachiles - 11 min walk
  • Pizza Del Perro Negro - 12 min walk

About this property

Four Points by Sheraton Cancun Centro

3.5-star Cancun hotel in Downtown Cancun, near Plaza Las Americas
This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 245 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour fitness center
  • Art gallery
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2121 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Window screens

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 580 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Pool access
  • Beach towels
  • Fitness center access
  • Internet access
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 300 out of 536 reviews
5 - Excellent 56%
Rating 4 - Good. 161 out of 536 reviews
4 - Good 30%
Rating 3 - Okay. 45 out of 536 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 536 reviews
2 - Poor 3%
Rating 1 - Terrible. 16 out of 536 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff. Connected to hotel.
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top pool with a bar! Very comfy beds! Gorgeous rooms.
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everyone at the front desk was so great and helpful! I could ask any question and they had an answer! We had to find transportation to our next destination and they helped us out so quickly! I would definitely come back here!
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Excellent
Stayed 16 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great front desk staff. Great washroom. Super convenient if you are going for medical treatment at the attached Galenia Hospital. And Four Points has special daily rates for patients of Galenia Hospital, which is really nice!
Stayed 4 nights in May 2022