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Four Points by Sheraton Cancun Centro

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Featured Image
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Premium bedding, minibar, in-room safe, desk
View from Room
Premium bedding, minibar, in-room safe, desk

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationDubai Palace Casino11 min walk
  • Popular LocationRoyal Yak Casino and Sports Book16 min walk
  • Popular LocationPlaza Las Americas17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

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About this area

Cancun

Located in Cancun, Four Points by Sheraton Cancun Centro is in the city center and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ventura Park Cancun and Aquaworld. Don't miss out on a visit to Dolphin Discovery. Take an opportunity to explore the area for outdoor excitement like ecotours.
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Popular Location

What's nearby

  • Dubai Palace Casino - 11 min walk
  • Royal Yak Casino and Sports Book - 16 min walk
  • Plaza Las Americas - 17 min walk
  • Market 28 - 9 min drive
  • Turtle Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • The Eatery Bistro — 1 min walk
  • Toastina Sports Bar — 1 min walk
  • La Tranquita — 8 min walk
  • Los Aguachiles — 10 min walk
  • Les Cepages Restaurant — 11 min walk

About this property

Four Points by Sheraton Cancun Centro

3.5-star Cancun hotel in Downtown Cancun, near Plaza Las Americas
This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a coffee shop/café are onsite. All 112 soundproofed rooms provide free WiFi, free wired Internet, and minibars. For a bit of entertainment, guests will find LED TVs with cable channels, and other amenities include room service and premium bedding. Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 245 per person
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour fitness center
  • Art gallery
  • Outdoor pool
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2121 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Window screens

Similar properties

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Cancun
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Downtown Cancun
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Hotel
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Family-friendly
Family-friendly
3 star
3 star
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 580 per accommodation, per stay
Dogs and cats welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 239 out of 426 reviews
5 - Excellent 56%
Rating 4 - Good. 130 out of 426 reviews
4 - Good 31%
Rating 3 - Okay. 37 out of 426 reviews
3 - Okay 9%
Rating 2 - Poor. 8 out of 426 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 426 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient! Only 13mins away from the Airport!
Stayed 1 night in May 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The service and food were excellent
Stayed 1 night in Apr 2021

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I like the hotel is in a quite area 10 minutes from the busy hotel zone and 15 minutes from the airport. Also liked the breakfast and waitress/waiters were very attentive. But, the hotel needs to be updated. Especially the bathroom. The sink wasn’t working properly. We let the receptionist know but no one came to fix it. Also the webpage advertises this hotel with a laundry on site which is not true. Normally I would stay in a hotel with a laundry because is a necessity to have clean swimming suites for the entire family. Another disappointment. But at least they have a nice roof pool with a bar and nice view.
Stayed 5 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021