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Four Points by Sheraton Cancun Centro

Photo gallery for Four Points by Sheraton Cancun Centro

Sports facility
Property grounds
Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (MXN 245 per person)
2 bars/lounges, sports bar

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

4.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

Explore the area

  • Popular LocationDubai Palace Casino12 min walk
  • Popular LocationPlaza Las Americas17 min walk
  • Popular LocationMarket 284 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive

Room options

About this area


Four Points by Sheraton Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is near the airport and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach. Looking to enjoy an event or a game while in town? See what's happening at Cancun Bullfight ring or Beto Avila Baseball Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Dubai Palace Casino - 12 min walk
  • Plaza Las Americas - 17 min walk
  • Market 28 - 4 min drive
  • Playa Tortugas - 7 min drive
  • Langosta Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive


  • Taqueria los Chachalacos - 14 min walk
  • La Vicenta - Cancun - 14 min walk
  • Costelao - 15 min walk
  • La Tranquita - 9 min walk
  • Birria el Ruco - 15 min walk

About this property

Four Points by Sheraton Cancun Centro

4-star hotel located in Downtown Cancun
Located close to Plaza Las Americas, Four Points by Sheraton Cancun Centro provides a poolside bar, a free daily manager's reception, and a rooftop terrace. For some rest and relaxation, visit the sauna or the steam room. Enjoy international cuisine, brunch, and happy hour at the two onsite restaurants. In addition to an art gallery on site and shopping on site, guests can connect to free wired Internet.
You'll also enjoy perks such as:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), an electric car charging station, and an outdoor pool
  • Express check-out, a ballroom, and concierge services
  • A 24-hour front desk, express check-in, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 112 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free Internet and air conditioning.
Other amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping


English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 245 per person
  • 2 bars/lounges and 1 poolside bar
  • 2 restaurants and 1 coffee shop/cafe
  • Free daily reception
  • Room service available

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour fitness center
  • Art gallery
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2121 square feet of space)
  • Meeting rooms - 5


  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site


  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels


  • Cable channels
  • Premium channels
  • 42-inch LED TV

Food and drink

  • Coffee/tea maker
  • Minibar


  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Window screens

Similar properties

See similar properties



Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18


Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 580 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Pool access
  • Beach towels
  • Fitness center access
  • Internet access
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 245 per person
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Mar 22, 2023, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Apr 16, 2023 start from CA $132.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 580 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Four Points by Sheraton Cancun Centro?

Limited spots are available.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Cancun Centro?

Check-out is at noon. Late check-out is available for a fee.

Where is Four Points by Sheraton Cancun Centro located?

Located in Downtown Cancun, this hotel is 0.9 mi (1.4 km) from Plaza Las Americas and within 9 mi (15 km) of Cancun Convention Center and La Isla Shopping Mall. Ventura Park Cancun and Aquaworld are also within 12 mi (20 km).

Can I cancel my reservation for free at Four Points by Sheraton Cancun Centro and receive a full refund?

Yes, Four Points by Sheraton Cancun Centro offers free cancellation on select room rates, because flexibility matters! Please refer to Four Points by Sheraton Cancun Centro cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 314 out of 563 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 170 out of 563 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 47 out of 563 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 16 out of 563 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 16 out of 563 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful rooms and pool area is wonderful.
Stayed 1 night in Mar 2023

10/10 Excellent

Donna, Parker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some shower towels were very old.
Stayed 9 nights in Mar 2023

8/10 Good

Len Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so attentive and polite. My only issues were no coffee maker in our room (was stated they had) and the bedding was a little worn. The property is clean and the location is fairly good, you can walk to the mall and lots of restaurants and Walmart Express is just up the road. The pool was beautiful and the chairs and loungers around it were very nice.
Stayed 7 nights in Jan 2023

8/10 Good

Mohammed M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok
Stayed 4 nights in Jan 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay went really well, the hotel was well positioned in downtown and a close walk to a huge shopping center which was convenient. Staff was good, but could have been a lot better at getting us items we would ask for (hand soap, towels).

10/10 Excellent


Stayed 1 night in Jan 2023

10/10 Excellent


4/10 Poor


Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good news, Bad news
This hotel is in great condition and feels like a Sheraton. It is located near good food and shopping. The restaurant and sports bar just keep getting worse. The breakfast buffet food is cold, the bacon is hours old, the whole thing needs improvement
Stayed 4 nights in Sep 2022

6/10 Okay


Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very poor service level at the Restaurant (Eatery). Room was very cold at the arrival (16 degrees cels.). Not enough pool towels available.
Stayed 1 night in Aug 2022

8/10 Good

Jean, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff. Connected to hotel.
Stayed 1 night in Jul 2022