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Atelier Playa Mujeres - All Inclusive

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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, a heated pool, free cabanas, pool umbrellas

Overview of Atelier Playa Mujeres - All Inclusive

VIP Access

Atelier Playa Mujeres - All Inclusive

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Prolongación Bonampak S/N Mz 1, Lote RTH4, SM3, Complejo, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationMujeres Beach12 min walk
  • Popular LocationPlaya Mujeres Golf Club16 min walk
  • Popular LocationPunta Sam Ferry Terminal19 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)34 min drive

Choose dates to view prices

About this area

Punta Sam

Located in Punta Sam, Atelier Playa Mujeres - All Inclusive is on the beach. Playa Mujeres Golf Club and Gran Puerto Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Aquaworld and Costa Occidental de Isla Mujeres National Park are also worth visiting.
Visit our Punta Sam travel guideOpens in a new window
Map

What's nearby

  • Mujeres Beach - 12 min walk
  • Playa Mujeres Golf Club - 16 min walk
  • Punta Sam Ferry Terminal - 19 min drive
  • El Meco Archaeological Site - 22 min drive
  • Norte Beach - 86 min drive

Restaurants

  • Mercado 19 — 1 min walk
  • El Trompo — 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

About this property

Atelier Playa Mujeres - All Inclusive

Adults-only luxury on the beach
Spend the day relaxing at the beach, practicing your swing on Atelier Playa Mujeres - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 431 rooms boast deep soaking tubs and tablet computers, plus free WiFi and Smart TVs with satellite channels. Guests will also find 24-hour room service, minibars (stocked with some free items), and premium bedding.
Atelier Playa Mujeres - All Inclusive offers 431 air-conditioned accommodations with tablet computers and minibars (stocked with some free items). Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

NUUP Spa Playa Mujeres has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:30 AM
  • 8 restaurants and 1 coffee shop/café
  • 3 poolside bars, 8 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Heated pool
  • Shopping

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center (48437 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch Smart TV
  • Pay movies
  • Premium channels
  • Satellite channels
  • Tablet computer

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Slippers

Similar properties

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Punta Sam
Punta Sam
Playa Mujeres
Playa Mujeres
5 star
5 star
Parking included
Parking included
Guest rating 4.5+
Guest rating 4.5+
Pool
Pool
All-inclusive resort
All-inclusive resort
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 350 per pet, per week
Dogs welcome
1 per room (up to 22 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 350 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p
Atelier Playa Mujeres All Inclusive
Atelier Playa Mujeres - All Inclusive Punta Sam
Atelier Playa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 515 out of 644 reviews
5 - Excellent 80%
Rating 4 - Good. 73 out of 644 reviews
4 - Good 11%
Rating 3 - Okay. 25 out of 644 reviews
3 - Okay 4%
Rating 2 - Poor. 13 out of 644 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 644 reviews
1 - Terrible 3%

4.9/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was one of the best I ever had. You have a wide range of options, from Italian, seafood, Asian, etc. The only thing I would point out is that the beach area of the resort is very average. I basically stay around the pool all the time.
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 3 nights in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was lovely, very large and designed beautifully. The property is very nice and has beautiful views. The restaurants were OK, we really liked the cafe, Alba and the sea food, the Italian and the Asian were not very good, the steakhouse was OK. Breakfast was great. The main issue we had was with housekeeping which always did a half job, room service that was super slow and the water sports that were never available “because of the wind”. It always seemed like they are leaving things half done so that you call them and tip them, for example - we had a bottle of wine but no cork screw, the mini bar was supposed to be replenished daily but it was mainly on request and when we are in the room, and we didn’t have the beach bag in the room and needed to ask for it. Overall our experience was OK but their customer experience department needs to to some serious thinking.
Stayed 7 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, excellent food and service , very clean and new , more than 5 star
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Nov 2021