Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 107 avis sur 149." "
10 – Excellent
107
Note de 8 – Bien, d’après 13 avis sur 149." "
8 – Bien
13
Note de 6 – Acceptable, d’après 13 avis sur 149." "
6 – Acceptable
13
Note de 4 – Médiocre, d’après 9 avis sur 149." "
4 – Médiocre
9
Note de 2 – Terrible, d’après 7 avis sur 149." "
2 – Terrible
7
9,6/10
Propreté
9,2/10
Service et personnel
9,2/10
Commodités
9,6/10
État et installations de l’hébergement
9,6/10
Écoresponsabilité
Avis
10/10 – Excellent
Ge-Ann
Voyage en groupe
22 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
This was a beautiful property and would definitely visit again.
Ge-Ann
Séjour de 3 nuits en mai 2024
10/10 – Excellent
Valeria
Voyage en groupe
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing
Valeria
Séjour de 1 nuit en mai 2024
Front Office Manager a répondu le 14 mai 2024
Dear Valeria. Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel Alcántara
2/10 – Terrible
DANIEL
5 mai 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
DANIEL
Séjour de 5 nuits en avril 2024
Front Office Manager a répondu le 14 mai 2024
Dear Daniel. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Excellent
Luelvy
Voyage en famille
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente!
Luelvy
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 14 mai 2024
Querido Luelvy.Estamos sinceramente agradecidos por su comentarios positivo. Es maravilloso saber que superamos sus expectativas. ¡Gracias por elegirnos y estamos ansiosos por darle la bienvenida nuevamente para otra estadía excepcional!Atentamente,Itzel AlcántaraGERENTE DE RECEPCION
10/10 – Excellent
Erika Monique
Voyage en famille
9 avr. 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace.
Erika Monique
Séjour de 4 nuits en mars 2024
Front Office Manager a répondu le 14 mai 2024
Dear Erika. Your glowing review has made our day! We're thrilled to know that we were able to meet and even surpass your expectations during your stay. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback affirms our efforts.We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
8/10 – Bien
Onica
Voyage en groupe
8 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.
Onica
Séjour de 3 nuits en mars 2024
Front Office Manager a répondu le 14 mai 2024
Dear Onica. We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Excellent
Tomasz, Houston
7 avr. 2024
Tomasz
Séjour de 7 nuits en mars 2024
Front Office Manager a répondu le 14 mai 2024
Dear Tomasz. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
10/10 – Excellent
sergio
Voyage en famille
31 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Gran servicio, costo de la comida muy elevado
sergio
Séjour de 4 nuits en mars 2024
Front Office Manager a répondu le 14 mai 2024
Querido Sergio. Estamos sinceramente agradecidos por sus comentarios positivos. Nuestro equipo trabaja arduamente para garantizar que cada huésped tenga una experiencia fantástica y sus amables palabras nos inspiran a continuar con nuestro compromiso con la excelencia.Muchas gracias, Itzel AlcántaraGERENTE DE RECEPCION
8/10 – Bien
Jorge Gandarela
Voyage en famille
30 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gracias
Jorge Gandarela
Séjour de 3 nuits en mars 2024
10/10 – Excellent
Carrine
Voyage en famille
28 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples
Carrine
Séjour de 6 nuits en mars 2024
Front Office Manager a répondu le 3 avr. 2024
Dear Carrine. Thank you so much for taking the time to share your positive experience with us on! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Conrad Tulum Riviera Maya.
6/10 – Acceptable
Kimmerly
Voyage en famille
16 mars 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist.
Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.
Kimmerly
Séjour de 3 nuits en mars 2024
10/10 – Excellent
Amy
6 mars 2024
Amy
Séjour de 4 nuits en mars 2024
Front Office Manager a répondu le 3 avr. 2024
Dear Amy.We're thrilled that you had such a positive experience with us. We'll share your compliments with. Thank you for acknowledging their excellent service! Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Conrad Tulum Team
10/10 – Excellent
TAKESHI
Voyage avec des animaux de compagnie
4 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
建物トイレ、全て綺麗で満足でした
TAKESHI
Séjour de 2 nuits en mars 2024
10/10 – Excellent
Amel
27 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amel
Séjour de 8 nuits en février 2024
Front Office Manager a répondu le 19 mars 2024
Dear Amel: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team
10/10 – Excellent
James Leslie
23 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
James Leslie
Séjour de 6 nuits en février 2024
Front Office Manager a répondu le 19 mars 2024
Dear James Leslie: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.
10/10 – Excellent
james
13 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
10/10
james
Séjour de 3 nuits en février 2024
Front Office Manager a répondu le 19 mars 2024
Dear James: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team
10/10 – Excellent
Ingrid
29 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Ingrid
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 11 févr. 2024
Dear Ingrid. We're thrilled to hear you had a fantastic experience with us. We hope to welcome you back soon!Sincerely,Conrad Tulum Team
10/10 – Excellent
Juan
28 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Juan
Séjour de 3 nuits en janvier 2024
Front Office Manager a répondu le 11 févr. 2024
Dear Juan. We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team
10/10 – Excellent
Adina
Voyage de couple
27 janv. 2024
Points forts : Commodités
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Adina
Séjour de 7 nuits en janvier 2024
Front Office Manager a répondu le 11 févr. 2024
Dear Adina.Your generous review warms our hearts! Knowing that we could contribute to making your stay special is truly gratifying. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Best regards, Conrad Tulum Team.
10/10 – Excellent
Thomas, Ridgewood
Voyage de couple
24 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is AMAZING!
The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING.
The food is out of this world!
Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
Thomas
Séjour de 5 nuits en janvier 2024
Front Office Manager a répondu le 11 févr. 2024
Dear Thomas.We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Best regards,Conrad Tulum Team
10/10 – Excellent
Mina
24 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Mina
Front Office Manager a répondu le 11 févr. 2024
Dear Mina.We're delighted you had a wonderful time. If there's anything specific you loved about your visit, we'd love to hear more. See you on your next adventure!Regards, Conrad Tulum Team
6/10 – Acceptable
ALFREDO
17 janv. 2024
ALFREDO
Séjour de 4 nuits en janvier 2024
Front Office Manager a répondu le 11 févr. 2024
Dear Alfredo. We appreciate your honest feedback. If there's anything we could improve upon, please let us know. We value your perspective and hope to have the opportunity to provide an even better experience next time.Best regards,Conrad Tulum Team
10/10 – Excellent
Rosy, TORREON
Voyage en famille
4 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
TODO TODO EL HOTEL HERMOSO, EL PERSONAL EXCELENTE, TODOS SIN EXCEPCIÓN SUPER AMABLES, ATENTOS Y SIEMPRE AYUDANDO EN TODO.
LA COMBINACION PERFECTA HOTEL INCREIBLE, PLAYAS HERMOSAS PERSONAL SUPER AMABLE Y COMIDA DELICIOSA.
Rosy
Séjour de 4 nuits en décembre 2023
Front Office Manager a répondu le 11 févr. 2024
Estimada Rosy. ¡Muchas gracias por tu fantástica reseña! Nos llena de alegría saber que tu experiencia fue maravillosa. Tus amables palabras significan mucho para nuestro equipo. ¡Esperamos recibirte de nuevo pronto!Sinceramente,Conrad Tulum Team
6/10 – Acceptable
Rene
2 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rene
2/10 – Terrible
anna
Voyage en famille
28 déc. 2023
Points forts : Service et personnel
Points faibles : Propreté, commodités
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
anna
Séjour de 2 nuits en décembre 2023
Front Office Manager a répondu le 11 févr. 2024
Dear Anna. We appreciate your feedback and are sorry to hear about any issues you encountered. Your input is invaluable, and we'll use it to improve our services. We hope to have another chance to exceed your expectations in the future.Best regards, Conrad Tulum Team
10/10 – Excellent
John
27 déc. 2023
John
Séjour de 5 nuits en décembre 2023
Front Office Manager a répondu le 11 févr. 2024
Dear John. We genuinely appreciate your kind words and the fantastic review you've left for us. It brings us immense joy to learn that your stay was pleasant and memorable. Our dedicated team strives to create a welcoming atmosphere, and your feedback motivates us to continue delivering outstanding hospitality. We can't wait to have you as our guest again soon!Regards, Conrad Tulum Team
10/10 – Excellent
Christina Bernheim
18 déc. 2023
Christina Bernheim
Séjour de 5 nuits en novembre 2023
Front Office Manager a répondu le 11 févr. 2024
Dear Ms. Bernheim. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.See you on your next adventure!Regards, Conrad Tulum Team
6/10 – Acceptable
Justin
13 déc. 2023
Points forts : Propreté, état et installations de l’hébergement
Justin
Séjour de 10 nuits en décembre 2023
10/10 – Excellent
Katherine
27 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Katherine
FOM a répondu le 30 nov. 2023
Dear Katherine. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.
10/10 – Excellent
Fakhteh
Voyage de couple
27 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The nicest hotel in Tulum
Fakhteh
Séjour de 3 nuits en novembre 2023
FOM a répondu le 30 nov. 2023
Dear Fakteh. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We are looking forward to welcoming you again!Regards, Conrad Tulum Riviera Maya Team.
10/10 – Excellent
Monica Sandy
Voyage de couple
26 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration
Monica Sandy
Séjour de 6 nuits en novembre 2023
FOM a répondu le 30 nov. 2023
Dear Monica. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards,Conrad Tulum Riviera Maya Team
10/10 – Excellent
Isabel
17 nov. 2023
It’s a beautiful place, very quite safe, and very clean. Excellent customer service, their employees well manners and very professional. I will come back again.
Isabel
Séjour de 3 nuits en novembre 2023
FOM a répondu le 19 nov. 2023
Dear Isabel. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team.
10/10 – Excellent
Albert
14 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Albert
Séjour de 8 nuits en novembre 2023
FOM a répondu le 19 nov. 2023
Dear Albert. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team
10/10 – Excellent
RADHA
9 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
RADHA
Séjour de 3 nuits en novembre 2023
FOM a répondu le 19 nov. 2023
Dear Radha. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you.We are looking forward to welcoming you again!Conrad Tulum Team
10/10 – Excellent
Mina
6 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful
Mina
Séjour de 4 nuits en octobre 2023
FOM a répondu le 7 nov. 2023
Dear Mina. Thank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Best regards, Conrad Tulum Riviera Maya
10/10 – Excellent
Dangill
Voyage en famille avec de jeunes enfants
23 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome
Dangill
Séjour de 4 nuits en octobre 2023
FOM a répondu le 25 oct. 2023
Dear Dangil. Thank you! We are truly grateful for your compliments. As you discovered, our entire Conrad Tulum Riviera Maya team takes great pride in ensuring each guest is enjoying a spectacular experience. At the core of our service philosophy is providing trusted and authentic responses to our guests’ needs. it is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Kind regards, Conrad Tulum Riviera Maya
10/10 – Excellent
Luz
Voyage en famille
18 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is great, the service and the food especially ,we will definitely come back
Luz
Séjour de 6 nuits en octobre 2023
FOM a répondu le 25 oct. 2023
Dear Luz. Thank you for your review. It was a pleasure to read that you enjoyed your visit and that you were impressed with our impeccable hotel. Enjoying the charm of our resort with so many well-thought-out amenities is a real treat! Whether it’s the world-class hospitality delivered by our enthusiastic team, the breathtaking scenery, or divine culinary options—we are thrilled that all aspects of the hotel make for a magnificent holiday experience.We will very much look forward to seeing you again sometime soon.Regards, Conrad Tulum Riviera Maya.
10/10 – Excellent
Mehmet Yasar, JERSEY CITY
Voyage en famille avec de jeunes enfants, Voyage en famille
17 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is an amazing hotel. Very clean. Pools are awesome. Water is the most beautiful water one can possibly find. If you want peace and quiet, this is the place. Live sweet music in the evenings. Great restaurant selection with great food. We are definitely going back.
Mehmet Yasar
Séjour de 5 nuits en octobre 2023
FOM a répondu le 25 oct. 2023
Dear Mr. Yasar.It is wonderful to know that every detail of your stay was beautifully orchestrated. It is our aim to provide our valued guests with enjoyable and memorable experiences. We are delighted to know that you were impressed with every moment of your stay with us - our convenient location, impressive pools, and stunning beachfront views. It is our greatest pleasure to see that your expectations were exceeded, and we sincerely hope that you will soon have the opportunity to return to us.Best regards, Conrad Tulum Riviera Maya
4/10 – Médiocre
Steven
14 oct. 2023
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Steven
Séjour de 2 nuits en octobre 2023
FOM a répondu le 1 nov. 2023
Dear Mr. Steven. Allow us to offer you an apology for any inconvenience during your stay and we hope you give us one more opportunity to show you the service that characterizes Conrad Tulum Riviera Maya.Best regards, Front Office Manager
4/10 – Médiocre
Miguel, El Paso
Voyage en famille
13 oct. 2023
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
its not what you expect from a Conrad hotel
Miguel
Séjour de 2 nuits en octobre 2023
FOM a répondu le 25 oct. 2023
Dear Miguel. A visit to Conrad Tulum Riviera Maya should leave you with a feeling of relaxation thanks to the luxurious atmosphere, the unparalleled views, the normally incomparable service, and meticulous attention to detail. As such, I’m sincerely sorry as well as surprised about the experience described in your review.We hope that your experience on this particular visit will not hinder you from visiting us again, allowing us the opportunity to rectify your impression in the near future.Warmest regards,Conrad Tulum Riviera Maya Team
10/10 – Excellent
Dharmesh
Voyage en famille
24 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing staff & service, especially at the Ultramar bar!
Thanks so much to the amazing hotel staff for a memorable stay!
Dharmesh
Séjour de 6 nuits en août 2023
Monserrat Gomez Guest Experience Manager a répondu le 11 oct. 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager
10/10 – Excellent
Jorge, miami
Voyage en famille avec de jeunes enfants
10 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property , amazing staff, but food and drinks are really expensive
Jorge
Séjour de 4 nuits en août 2023
Monserrat Gomez Guest Experience Manager a répondu le 11 oct. 2023
Dear valuable guestThank you very much for your comment, we hope to have you with us again and continue creating emotional moments that will remain in your memory.Monserrat GomezGuest Experience Manager
10/10 – Excellent
Iris
Voyage en famille
6 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todos nos encantó, súper bonito, limpio, la atención súper excelente todas las personas súper amables
Iris
Séjour de 3 nuits en juin 2023
Monserrat Gomez Guest Experience Manager a répondu le 11 oct. 2023
Estimado huésped, ¡Muchas gracias por puntuarnos!¡Esperamos recibirlo pronto en nuestro santuario de Maravillas!Monserrat GomezGuest Experience Manager
10/10 – Excellent
Evgeny
6 sept. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything is perfect!
Evgeny
Séjour de 5 nuits en août 2023
FOM a répondu le 25 oct. 2023
Dear Evgeny. We are truly humbled. Thank you for your review following your recent visit to our Conrad Tulum Riviera Maya.Extraordinary experiences should begin from the moment you arrive to the moment you depart, and we are happy to hear you encountered this. We look forward to welcoming you soon!Regards, Conrad Tulum Riviera Maya
10/10 – Excellent
Maria de jesus Salomon
Voyage de couple
4 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un hotel espectacular, la comida exquisita, las instalaciones preciosas. Lo único que no me gusto es el traslado a las diferentes areas, ofrecen bicicletas pero no te infoman el proceso para obter una, si bien acudian de inmediato los carritos. Pero hubiera sido un gran experiencia. Pronto volveremos.
Maria de jesus Salomon
Séjour de 2 nuits en juillet 2023
FOM a répondu le 25 oct. 2023
Estimada Sra. Salomon. Nos alegra mucho saber que disfrutó de su estancia en nuestra hermosa propiedad. Tomamos nota de los aspectos que comenta en referencia a la transportación interna pues esto nos permite mejorar.Valoramos mucho sus comentarios y nos servirán de feedback para, de forma interna, mejorar aún más nuestro servicio de cara al futuro.Esperamos tener la oportunidad de servirle en futuras ocasiones.Saludos, Conrad Tulum Riviera Maya
10/10 – Excellent
Jorey
29 août 2023
Points forts : Propreté, état et installations de l’hébergement
Loved the property! Gorgeous. Very expensive to leave resort in taxis so I would recommend a car if you’re trying to save money and eat in the city. Great experience overall. Seaweed in august was a big downfall but still great experience.
Jorey
Séjour de 3 nuits en août 2023
FOM a répondu le 25 oct. 2023
Dear Jorey. Our mission is to turn moments into memories, and it is always nice to hear when we have been successful. We love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up. Your passion for the resort is evident!We hope to see you again very soon.Warmest regards,Conrad Tulum Riviera Maya.
10/10 – Excellent
liza
Voyage de couple
28 août 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is one year old. The staff is exceptional and the hotel is beautiful, serene and quiet. It's excellent if you are looking for relaxation and recharging.
The hotel staff service is on another level.
We have travelled extensively and this by far is one of the best hotels we have stayed at.
liza
Séjour de 6 nuits en août 2023
FOM a répondu le 21 oct. 2023
Dear Liza,Thank you so much for choosing Conrad Tulum Riviera Maya for your recent visit to Tulum. Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, nothing makes us happier than creating memorable experiences.We can’t wait to welcome you again for your next vacation!Conrad Tulum Riviera Maya Team
8/10 – Bien
Jessica
27 août 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jessica
Séjour de 7 nuits en août 2023
10/10 – Excellent
Frey Rogelio
24 août 2023
Frey Rogelio
Séjour de 1 nuit en août 2023
FOM a répondu le 21 oct. 2023
Dear guest,We're delighted to read your fantastic experience to detail at Conrad Tulum Riviera Maya! Certainly, this is the perfect place to disconnect and enjoy of a spectacular scenery, exquisite food and an exceptional service. Nothing makes us happier than creating memorable experiences.We can’t wait to welcome you again for your next vacation!Conrad Tulum Riviera Maya
10/10 – Excellent
Lyshell
Voyage de couple
21 août 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay was amazing, staff was great. Breakfast was a bit pricey so you would need to budget for that if you stay more than 2 nights. There is no fridge or microwave so you’re forced to order room service or go to one of their restaurants.